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Dealing with Disruptions
in Publishing
3rd STM and General Publishing Conference
29 September 2015, London
Freddie Quek, Henley Business School
About Me - PastCurrent Science Group• Editorial Production System• Manuscript Tracking System• Journal Subscription System• First Biomedical website - BioMedNet
Wiley• Wiley InterScience• Wiley Online Library• Acquisition Integration• Large Partnerships – Cochrane, AGU, EMBO, PhySoc• Large Content Delivery Deals
Elsevier• Health Science journals and society platform• Shared Access & Entitlement System - eRights• Shared Journal Content Service - MarkLogic• First Agile project - PathConsult
About Me - Current
Henley Business School• Research Associate• Research into Role of Technology Leadership in Digital
Transformation
The Collinson Group• Group Head of Software across 4 businesses
• Loyalty Programmes• Lifestyle Benefits• Insurance • Assistance
http://www.linkedin.com/in/freddiequek
@freddieq
The
Publishing Industry
One of the oldest industries
Credit: A Brief History of Publishing Infographics - Finvy
500 Years ago
Credit: CCI ARCHIVES/SCIENCE PHOTO LIBRARY
1440s – first printing press technology ...
Oldest Publishers
200 Year Old Club
1800s – many scientific publishers established
100+ Year Old Club
50 Year Old Club
25 Years Ago
Credit: A Brief History of Publishing Infographics - Finvy
1990s – first computers in the work place
20 Years Ago
Credit: A Brief History of Publishing Infographics - Finvy
Mid 1990s – emails and first publishing web sites
10 Years Ago
Credit: A Brief History of Publishing Infographics - Finvy
Mid 2000s – publishers start solving big data problem
5 Years Ago
Credit: A Brief History of Publishing Infographics - Finvy
2010 – publishers have to deal with mobile devices
Disruptions in Publishing
Industry Today
Publishing Industry Disruptions
Technology Disruptions
Organisational Disruptions
90+% Print
1990 2010 2015 2020
?
• Business Transformation – e.g. Wiley
• Acquisitions• Partnerships• Large Deals• Urgent competitive threats
Source: Wiley presentations by Freddie Quek
Most disrupted industry?
Source: Harvey Nash CIO Survey 2015 in association with KPMG - Into the Age of Disruption
To what extent organisations will be impacted by digital disruption(i.e. threats from technology-enabled competitors) in the next 10 years?
Implications for publishers
Are disruptions challenges or opportunities?
How are publishers geared up to face such realities?
Are these challenges unique to publishing industry?
Is it a technology or business problem?Who drives the digital agenda?
Managing
Disruptions
Organisational Behaviours
CreativeFree FlowFlexibleFuzzy
Gut FeelUnpredictable
IdeasTrial and Error
Business
ProcessStructured
StableClear
Data DrivenRepeatable
ProjectsRoadmaps
Technology
Bringing Order to “Chaos”
New Behaviours and Relationships?
CreativeFree FlowFlexibleVague
Gut FeelUnpredictable
IdeasTrial and Error
ProcessStructured
StableClear
Data DrivenRepeatable
ProjectsRoadmaps
Business Technology
Bringing “Chaos” to Order?
?
“Disruptions”“Chaos”
Case Study
Mission Impossible?
Contract signed on 5 Sep 2012
Largest society deal in Wiley’s 200+ year
history
Source: Wiley presentations by Freddie Quek
Measurable Success (and Failure)1. Contractual Obligations to be met from January 2013:
1.1 Start revenue earning from publishing new content• 20 Accepted Articles per day• 20 Early View Articles per day• 19 Issues per month
1.2 Give AGU’s 60,000+ customers and users access to all licensed content• 21 journals (160,000 articles)• 33 personal choice products (i.e. virtual journals)• 743 special sections• Migrate all customers, users, products, licenses and alerts data
1.3 Vendors, systems and business processes in Editorial & Production ready to publish 2013 content
• Integration with new editorial system• Changes to workflow
1.4 Achieve similar functionality on AGU site with 60+ enhancements and all content converted, improved, loaded, tested and accessible on a single platform, Wiley Online Library
Failure is not an option
Challenging Timeline
• 4 months to achieve everything
in the contract
Source: Wiley presentations by Freddie Quek
Is this Mission Impossible?
Non standard practices and variations (that we didn’t know until we started)• New licensing model • Create Special Sections as another slice of content view• New workflow for handling daily society data updates • Changing content workflow for legacy vs current content• Start development before requirements were clear• Complete testing before we had all the content• Cannot complete certain types of testing• Break some rules
Would you accept this Mission?
Do you have a choice?
Source: Wiley presentations by Freddie Quek
Lessons Learnt
Business Perspective
• Expect the Unexpected – Do more Mission Impossibles...• Build new organisational capability
About Sustainability 4 Acquisition due diligence/integration
3 Large high profile customer engagement
1 Partner external third party with large tech integration component
2 Urgent competitive threats
4 Internal Strategic Initiatives
Source: Wiley presentations by Freddie Quek
• Built on Foundation – technology• Solving big content problem
• Enabling technologies – Use of NoSQL solution MarkLogic• Achieve rapid development• Achieve reuse
Technology Perspective
About Foundation/Choice of Solution
Right technology at right time for right solution
Source: Wiley presentations by Freddie Quek
Process Perspective
Pre-ProjectStrategic Initiatives Areas of Responsibilities Pre-
ContractPost Contract
Planning Solution Design
Implementation BAU
0. Pre Identify
0. Pre
Initiate
1. Initiate
2. Plan &
Analyze
3. Design
4. Build/Test
5. Deploy
Strategic Initiatives Management
Technology representative for acquisitions/partnerships
X X X X X X
Plan for a Plan (e.g. Phase I Transition Plan) X X X
Technology stakeholders identification and engagement
X X X X X X X handover
• Had to be even more agile agile!• Also address demand before they become Projects
About bimodal IT function
Different way of dealing with opportunities and initiatives
Source: Wiley presentations by Freddie Quek
• “Can Do” Attitude• Strong team work• Excellent business/technology collaboration• Team never met – no time!• Bonded for life!
People Perspective
About Attitude
Everyone understood significancePrepared to do whatever it takes
Source: Wiley presentations by Freddie Quek
Celebrate Success
Wiley’s President Award for
Excellence
Visit by AGU CEO
Customer Excellence
Award
Source: Wiley presentations by Freddie Quek
Team Achievements and Legacy
In 3 Years 4 Acquisition due diligence/integration 4 Large high profile customer engagement 1 Partner external third party with large tech integration component 2 Urgent competitive threats 4 Internal Strategic Initiatives
Awards 2 Wiley President’s Award 1 Wiley Pacesetter Award 1 MarkLogic Customer Excellence Award 1 UK IT Industry Award
Source: Wiley presentations by Freddie Quek
Challenges for
Technology Function
Role of Technology Function
Traditional Expectations• Outsourcing• Build Platforms and Websites• Drive Reuse• Lower cost of operations• Internal/backoffice systems• Helpdesk/support
Transactional in nature- Traditional operational delivery - No mistakes allowed or acceptable
Role of Technology Function
New Expectations• Dealing with unplanned yet strategic initiatives• Agile• Respond quickly to competitive threats• Experiment• Try out new ideas
Transformational in nature - Are we allowed to learn
and make mistakes?
Role of Technology Function
Challenges• Speed of change in business environment• Myriad of Tools and Solutions• Rapid technology obsolescence • Changing Customer expectations• Organisational expectations – also dealing with the
unexpectedIs IT setup for success?
Call to Arms -
What we can do together
Representation Today
And all of us from the STM and General Publishing community• 19 Publishers• 6 Societies/Not-for-profit organisations• 1 Academia • 10 Vendors
What Brought Us here today
Purpose“Publishing specific, technology-focused forum for like-minded industry colleagues to share experiences, learn from one another, collaborate and solve common problems. ”
1st STM Tech Forum, 18 Mar 2015• 20 attendees, 10 organisations• Hosted by Rave Technologies, Chaired by David Smith, IET
2nd STM & General Publishing Tech Leaders Forum , 10 Jun 2015• 20+ attendees, 16 organisations• Hosted by Rave Technologies, Chaired by Freddie Quek, Wiley
We are not alone!
Common Topics/Pain Points
1. Illegal Access - e.g. Sci-hub problem 2. Multitude of authentication methods – do we need so
many?3. Pain points with Counter Compliancy – is there a
different/better way?4. Are our online platforms meeting our (current and
emerging) needs5. Best practice in cross media synergy between print and
digital magazines
Forthcoming Events
3rd STM & General Publishing Tech Leaders Forum , 11 November 2015• Chair: David Smith, IET
STM Digital Publishing Seminar, 1 December, 2015• Panel on Future of Publishing Platforms• Chair: Freddie Quek, Henley Business School
STM Innovations Seminar, 2 December, 2015• Panel on Security • Chair: David Smith, IET
Get involved!
My Contribution
Cross industry perspective• Not competitor• Not consultant• Not vendor• Not employee
Research into role of technology leadership in organisations
Learning and Sharing• Best Practices• Case Studies• Lessons Learnt
Need your help!
Conclusion
See disruptions as necessary evil or opportunities for innovation
Source: BioMedNet
Provide DNA leadership to your organisation
Disruptive Leadership – break rules to make new ones
Networked Leadership – create strong biz-tech collaboration
Agile Leadership – pace of action and reaction
Questions?
http://www.linkedin.com/in/freddiequek
@freddieq
“Be Proud of the Past.Be Brave about the Future.”
