Deming Ruchi

8/12/2019 Deming Ruchi

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PRODUCTION

AND

QUALITY

MANAGEMENT

Topic: - Demings 14 Poin P!og!"mme

T#e $ec!e o% $&ccess is Cons"nc' o P&!pose(

$#"# R&c#i

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Di* + )Ro,, no +


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DEMING$ 14 POINT PROGRAMME

A.o& Demings:-

/i,,i"m E0"!0s Deming(October 14, 1900 Sioux City, Iowa, USADecember 20, 1993 Wa!i"#to" DC, USA 93 year o$ a#e% wa a"

America"tatiticia", co&&e#e 'ro$eor, aut!or, &ecturer, a" co"u&ta"t)

Demi"# i wie&y creite wit! im'ro*i"# 'rouctio" i" t!e U"ite State

uri"# Wor& War II, a&t!ou#! !e i 'er!a' bet +"ow" $or !i wor+ i"

a'a") -!ere, $rom 19.0 o"war !e tau#!t to' ma"a#eme"t !ow to im'ro*e

ei#" (a" t!u er*ice%, 'rouct /ua&ity, teti"# a" a&e (t!e &at t!rou#!

#&oba& mar+et%1t!rou#! *ariou met!o, i"c&ui"# t!e a''&icatio" o$

tatitica& met!o uc! a a"a&yi o$ *aria"ce(AOA% a" !y'ot!ei

teti"#)

Dr W) war Demi"# moet&y ecribe !ime&$ a a 5co"u&ta"t i"

tatitica& tuie6) Ot!er !a*e ca&&e !im t!e $at!er o$ t!e t!ir wa*e o$ t!e

I"utria& 7e*o&utio")

Dr) W) war Demi"# i co"iere to be t!e 8at!er o$ oer"

:ua&ity)
http://en.wikipedia.org/wiki/October_14http://en.wikipedia.org/wiki/1900http://en.wikipedia.org/wiki/December_20http://en.wikipedia.org/wiki/1993http://en.wikipedia.org/wiki/United_Stateshttp://en.wikipedia.org/wiki/Statisticianhttp://en.wikipedia.org/wiki/World_War_IIhttp://en.wikipedia.org/wiki/Japanhttp://en.wikipedia.org/wiki/W._Edwards_Deming#_note-lecture%23_note-lecturehttp://en.wikipedia.org/wiki/Analysis_of_variancehttp://en.wikipedia.org/wiki/Statistical_hypothesis_testinghttp://en.wikipedia.org/wiki/Statistical_hypothesis_testinghttp://en.wikipedia.org/wiki/October_14http://en.wikipedia.org/wiki/1900http://en.wikipedia.org/wiki/December_20http://en.wikipedia.org/wiki/1993http://en.wikipedia.org/wiki/United_Stateshttp://en.wikipedia.org/wiki/Statisticianhttp://en.wikipedia.org/wiki/World_War_IIhttp://en.wikipedia.org/wiki/Japanhttp://en.wikipedia.org/wiki/W._Edwards_Deming#_note-lecture%23_note-lecturehttp://en.wikipedia.org/wiki/Analysis_of_variancehttp://en.wikipedia.org/wiki/Statistical_hypothesis_testinghttp://en.wikipedia.org/wiki/Statistical_hypothesis_testing


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Dr) Demi"# 'reac!e t!at to ac!ie*e t!e !i#!et &e*e& o$ 'er$orma"ce

re/uire more t!a" a #oo '!i&oo'!y t!e or#a"i;atio" mut c!a"#e it

be!a*ior a" ao't "ew way o$ oi"# bui"e)

Demings 14 poin p,"n %o! o", 2&",i' m"n"gemen


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Im'ro*e co"ta"t&y a" $ore*er e*ery 'roce $or '&a""i"#,

'rouctio", a" er*ice) Searc! co"ti"ua&&y $or 'rob&em i" orer to

im'ro*e e*ery acti*ity i" t!e com'a"y, to im'ro*e /ua&ity a"

'roucti*ity, a" t!u to co"ta"t&y ecreae cot) I"titute

i""o*atio" a" co"ta"t im'ro*eme"t o$ 'rouct, er*ice, a"'roce) It i ma"a#eme"t6


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9. E,imin"e )o&n0"!ies

rea+ ow" barrier betwee" e'artme"t a" ta$$ area) >eo'&e i"

i$$ere"t area, uc! a Beai"#, ai"te"a"ce, Ami"itratio", mut

wor+ i" team to tac+&e 'rob&em t!at may be e"cou"tere wit!'rouct or er*ice)

10. E,imin"e #e &se o% s,og"n

&imi"ate t!e ue o$ &o#a", 'oter a" ex!ortatio" $or t!e wor+

$orce, ema"i"# ero De$ect a" "ew &e*e& o$ 'roucti*ity,

wit!out 'ro*ii"# met!o) Suc! ex!ortatio" o"&y create a*eraria&

re&atio"!i' t!e bu&+ o$ t!e caue o$ &ow /ua&ity a" &ow

'roucti*ity be&o"# to t!e ytem, a" t!u &ie beyo" t!e 'ower o$t!e wor+ $orce)

11. E,imin"e n&me!ic", s"n0"!0s

&imi"ate wor+ ta"ar t!at 'recribe /uota $or t!e wor+ $orce a"

"umerica& #oa& $or 'eo'&e i" ma"a#eme"t) Subtitute ai a"

!e&'$u& &eaer!i' i" orer to ac!ie*e co"ti"ua& im'ro*eme"t o$

/ua&ity a" 'roucti*ity)

12. Le peop,e .e p!o&0 o% #ei! o!7

7emo*e t!e barrier t!at rob !our&y wor+er, a" 'eo'&e i"

ma"a#eme"t, o$ t!eir ri#!t to 'rie o$ wor+ma"!i') -!i im'&ie,

amo"# ot!er t!i"#, abo&itio" o$ t!e a""ua& merit rati"# (a''raia& o$

'er$orma"ce% a" o$ a"a#eme"t by Ob


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14. Commi o e*e! imp!o*ing 2&",i'

C&ear&y e$i"e to' ma"a#eme"t6 'erma"e"t commitme"t to e*er

im'ro*i"# /ua&ity a" 'roucti*ity, a" t!eir ob&i#atio" to im'&eme"t

a&& o$ t!ee 'ri"ci'&e) I"ee, it i "ot e"ou#! t!at to' ma"a#eme"t

commit t!eme&*e $or &i$e to /ua&ity a" 'roucti*ity) -!ey mut

+"ow w!at it i t!at t!ey are committe toEt!at i, w!at t!ey mut

o)

Demings Q&",i' C#"in Re"cion


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$e*en De"0,' Dise"ses "cco!0ing o Demings

$e*en De"0,' Dise"ses

-!e Se*e" Dea&y Dieae@

1) Bac+ o$ co"ta"cy o$ 'ur'oe)

2) m'!ai o" !ort?term 'ro$it)

3) *a&uatio" by 'er$orma"ce, merit rati"#, or a""ua& re*iew o$

'er$orma"ce)4) obi&ity o$ ma"a#eme"t)

.) 7u""i"# a com'a"y o" *iib&e $i#ure a&o"e)

J) xcei*e meica& cot)

G) xcei*e cot o$ warra"ty, $ue&e by &awyer w!o wor+ $or

co"ti"#e"cy $ee)

A Beer Cate#ory o$ Obtac&e@

1) e#&ecti"# &o"#?ra"#e '&a""i"#)

2) 7e&yi"# o" tec!"o&o#y to o&*e 'rob&em)3) See+i"# exam'&e to $o&&ow rat!er t!a" e*e&o'i"# o&utio")

4) xcue, uc! a FOur 'rob&em are i$$ere"t)F


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Demings o!7 in 8"p"n

A$ter Wor& War II (194G%, Demi"# wa i"*o&*e i" ear&y '&a""i"# $or t!e

19.1 a'a"eeCe"u) He wa a+e by t!e De'artme"t o$ t!e Army to

ait i" t!i ce"u) W!i&e !e wa t!ere, !i ex'ertie i" /ua&ity co"tro&

tec!"i/ue, combi"e wit! !i i"*o&*eme"t i" a'a"ee ociety, &e to !i

recei*i"# a" i"*itatio" $rom t!e a'a"ee U"io" o$ Scie"tit a" "#i"eer

(US%)J

US member !a tuie S!ew!art6 tec!"i/ue, a" a 'art o$ a'a"6

reco"tructio" e$$ort, t!ey ou#!t a" ex'ert to teac! tatitica& co"tro&)

Duri"# u"eAu#ut 19.0, Demi"# trai"e !u"re o$ e"#i"eer,ma"a#er, a" c!o&ar i" tatitica& 'roce co"tro&(S>C% a" co"ce't o$

/ua&ity) He a&o co"ucte at &eat o"e eio" $or to' ma"a#eme"t)10

Demi"#6 mea#e to a'a"6 c!ie$ executi*e@ im'ro*i"# /ua&itywi&&

reuce ex'e"e w!i&e i"creai"#'roucti*itya" mar+et !are)1>er!a'

t!e bet +"ow" o$ t!ee ma"a#eme"t &ecture wa e&i*ere at t!e t)

Ha+o"e Co"$ere"ce Ce"ter i" Au#ut o$ 19.0)

A "umber o$ a'a"ee ma"u$acturer a''&ie !i tec!"i/ue wie&y a"

ex'erie"ce t!ereto$ore u"!ear o$ &e*e& o$ /ua&ity a" 'roucti*ity) -!e

im'ro*e /ua&ity combi"e wit! t!e &owere cot create "ew i"ter"atio"a&

ema" $or a'a"ee 'rouct)

Demi"# ec&i"e to recei*e roya&tie $rom t!e tra"cri't o$ !i 19.0

&ecture, o US6 boar o$ irector etab&i!e t!e Demi"# >ri;e

(December 19.0% to re'ay !im $or !i $rie"!i' a" +i""e)10-!e

Demi"# >ri;eEe'ecia&&y t!e Demi"# A''&icatio" >ri;e, w!ic! i #i*e" to

com'a"ieE!a exerte a" immeaurab&e i"$&ue"ce irect&y or i"irect&y o"

t!e e*e&o'me"t o$ /ua&ity co"tro& a" /ua&ity ma"a#eme"t i" a'a")
http://en.wikipedia.org/wiki/Japanhttp://en.wikipedia.org/w/index.php?title=Japanese_Union_of_Scientists_and_Engineers&action=edithttp://en.wikipedia.org/wiki/W._Edwards_Deming#_note-bio%23_note-biohttp://en.wikipedia.org/wiki/Statistical_process_controlhttp://en.wikipedia.org/wiki/W._Edwards_Deming#_note-legacy%23_note-legacyhttp://en.wikipedia.org/wiki/Qualityhttp://en.wikipedia.org/wiki/Productivity_(economics)http://en.wikipedia.org/wiki/W._Edwards_Deming#_note-lecture%23_note-lecturehttp://en.wikipedia.org/wiki/Deming_Prizehttp://en.wikipedia.org/wiki/W._Edwards_Deming#_note-legacy%23_note-legacyhttp://en.wikipedia.org/wiki/Japanhttp://en.wikipedia.org/w/index.php?title=Japanese_Union_of_Scientists_and_Engineers&action=edithttp://en.wikipedia.org/wiki/W._Edwards_Deming#_note-bio%23_note-biohttp://en.wikipedia.org/wiki/Statistical_process_controlhttp://en.wikipedia.org/wiki/W._Edwards_Deming#_note-legacy%23_note-legacyhttp://en.wikipedia.org/wiki/Qualityhttp://en.wikipedia.org/wiki/Productivity_(economics)http://en.wikipedia.org/wiki/W._Edwards_Deming#_note-lecture%23_note-lecturehttp://en.wikipedia.org/wiki/Deming_Prizehttp://en.wikipedia.org/wiki/W._Edwards_Deming#_note-legacy%23_note-legacy

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Deming Ruchi