DENR Disaster Response DENR Disaster Response CenterCenter

• PurposePurpose

• ActivationActivation

• Operation and ResponsibilitiesOperation and Responsibilities

• Phases of ResponsePhases of Response

– Barbara Satler, DirectorBarbara Satler, Director

Beyond Hurricanes…Beyond Hurricanes…• TornadoesTornadoes• FloodsFloods• Winter stormsWinter storms• DroughtsDroughts• WildfiresWildfires• EarthquakeEarthquake• Nuclear facility accidentsNuclear facility accidents• Haz. Material accidentsHaz. Material accidents• TerrorismTerrorism• Livestock DiseaseLivestock Disease• LandslidesLandslides• Dam failureDam failure

Any of these events could require Emergency Operations Center (EOC) activation and potentially the DENR DRC

EOC ActivationEOC Activation• Level 4- within capabilities of local governmentsLevel 4- within capabilities of local governments

• Level 3- likely requires assistance of State AgenciesLevel 3- likely requires assistance of State Agencies

• Level 2- large scale, potential federal assistance. Level 2- large scale, potential federal assistance. Fully activated, 24hr SERTFully activated, 24hr SERT

• Level 1- Continued involvement after event, FEMA Level 1- Continued involvement after event, FEMA team sent to the stateteam sent to the state

• Note: Governor’s policy last year was to prepare for Note: Governor’s policy last year was to prepare for an event at a scale higher than predicted. an event at a scale higher than predicted.

DRC ActivationDRC ActivationDiscretion and Approval of the Secretary Discretion and Approval of the Secretary

and/or Chief Deputy Secretaryand/or Chief Deputy Secretary

• Minimum: Director of Communications Minimum: Director of Communications and DRC Director. Situation Reports from and DRC Director. Situation Reports from appropriate Divisionsappropriate Divisions

• Maximum: Generally at EOC Levels 1 & 2 Maximum: Generally at EOC Levels 1 & 2 – Full scale operationsFull scale operations– Plan focus Plan focus

ActivationActivation

• Phone notification system Phone notification system

• 1414thth Floor Archdale, Conf. Room #1 Floor Archdale, Conf. Room #1

• Alternate for DRC: Basement RRO Alternate for DRC: Basement RRO Barrett DriveBarrett Drive

• Alternate for Senior Staff- Crisis Alternate for Senior Staff- Crisis Communication PlanCommunication Plan

DRC Purpose:DRC Purpose:

• CommunicationCommunication• CoordinationCoordination• Support between Dept., Divisions, Support between Dept., Divisions,

SERT/EOCSERT/EOC

– Inform SecretariesInform Secretaries– Define and develop prioritiesDefine and develop priorities– Coordinate communicationCoordinate communication– Produce Situation ReportsProduce Situation Reports– Provide support and coordinationProvide support and coordination

SecretariesSecretaries

• LeadershipLeadership

• Communication- EOC, Gov’s officeCommunication- EOC, Gov’s office

• Assign tasks, prioritiesAssign tasks, priorities

• Chair briefingsChair briefings

• Manage resourcesManage resources

Major RolesMajor Roles

• Assistant Secretaries Assistant Secretaries

• Organizational Effectiveness DirectorOrganizational Effectiveness Director

• Response and Recovery Technical Response and Recovery Technical CoordinatorCoordinator

• Division DirectorsDivision Directors

Division DirectorsDivision Directors

• Daily Situation Reports are completed Daily Situation Reports are completed and submitted NLT 2:00 each dayand submitted NLT 2:00 each day

• Assure that DENR SERT Responders Assure that DENR SERT Responders are scheduled and tracked and that are scheduled and tracked and that the DRC is notified of responder the DRC is notified of responder schedules, contact numbers, and schedules, contact numbers, and priority actionspriority actions

• Attend briefingsAttend briefings• Divisional responsibilitiesDivisional responsibilities

Division ResponsibilitiesDivision Responsibilities

• Coordinate and conductCoordinate and conduct– PreparationPreparation– AssessmentAssessment– ResponseResponse– RecoveryRecovery– SERT EOC roles (Section VI of the Plan)SERT EOC roles (Section VI of the Plan)– Sister Agency support as deemed Sister Agency support as deemed

necessary and appropriate by Executive necessary and appropriate by Executive staff staff

DRC DirectorDRC Director

– Prepare briefing informationPrepare briefing information– Track priorities and assignmentsTrack priorities and assignments– Communication with Secretaries, DOC liaison, Communication with Secretaries, DOC liaison,

Communications Director, Departments, DivisionsCommunications Director, Departments, Divisions– Situation ReportsSituation Reports– Facilitation of logistical supportFacilitation of logistical support– Coordination of staff reassignmentCoordination of staff reassignment– All other assignments as requestedAll other assignments as requested– DeactivationDeactivation

EOC LiaisonEOC Liaison

• Attend EOC BriefingsAttend EOC Briefings

• Attend DRC BriefingsAttend DRC Briefings

• Communication of DENR priorities with Communication of DENR priorities with EOCEOC

• Tracking requests through web EOCTracking requests through web EOC

• Logistical support to DENR staff at EOCLogistical support to DENR staff at EOC

• Tracking/reporting DENR SERT activitiesTracking/reporting DENR SERT activities

Situation Reports Situation Reports CoordinatorCoordinator• Produce Sit RepsProduce Sit Reps

– Obtain/ clarify Sit Rep info from DivisionsObtain/ clarify Sit Rep info from Divisions– Review from Director of Communication, and Review from Director of Communication, and

Director Director – Send to EOC by 3:30Send to EOC by 3:30

• BriefingsBriefings• TelephonesTelephones• Tracking informationTracking information• Coordinate Admin. Support PoolCoordinate Admin. Support Pool

Director of CommunicationDirector of Communication

• Review Situation ReportsReview Situation Reports

• Prepare, distribute, post press releasesPrepare, distribute, post press releases

• Foreign language needsForeign language needs

• Coordinate external communication with Coordinate external communication with governor’s policy and communication governor’s policy and communication offices and others as appropriateoffices and others as appropriate

• Attend briefingsAttend briefings

FEMA CoordinatorFEMA Coordinator

• Coordination and direction for tracking of Coordination and direction for tracking of resources for FEMA reimbursementresources for FEMA reimbursement

• Communicates with FEMACommunicates with FEMA• Coordinates FEMA materials/supplies Coordinates FEMA materials/supplies

support if necessarysupport if necessary• Communicates with the Controller and the Communicates with the Controller and the

BPA DirectorBPA Director• Provides annual FEMA reimbursement Provides annual FEMA reimbursement

training;training;• Attends briefingsAttends briefings

Logistical SupportLogistical Support

• Administrative ServicesAdministrative Services

• Information TechnologiesInformation Technologies

• Human ResourcesHuman Resources

• Controller Controller

• Purchase & ServicePurchase & Service

SERT RespondersSERT Responders

• EOC responsibilitiesEOC responsibilities

• Communication with the DRCCommunication with the DRC

Customer Service CenterCustomer Service Center

• Staff reassignment coordinationStaff reassignment coordination

• Field General Public inquiriesField General Public inquiries

Additional Support as Additional Support as requiredrequired

Communication MethodsCommunication Methods

• BriefingsBriefings– 8:30 am & 5:00 pm8:30 am & 5:00 pm

• Priority BoardsPriority Boards

• Situation ReportsSituation Reports

• TelephoneTelephone

• EmailEmail

• Press releasesPress releases

• Point of ContactPoint of Contact

Phases of Emergency Phases of Emergency ResponseResponse

• Prevent preparationPrevent preparation

• Event monitoringEvent monitoring

• AssessmentAssessment

• ResponseResponse

• RecoveryRecovery

Pre-event PreparationPre-event Preparation• DRC operationalDRC operational• Staff report to EOC/DRCStaff report to EOC/DRC• Incident Commend Systems engage;Incident Commend Systems engage;• Administrative Services provides support to potentially Administrative Services provides support to potentially

impacted buildingsimpacted buildings• Review Review

– Safety guidelinesSafety guidelines– Emergency proceduresEmergency procedures– PoliciesPolicies– DRC operation, expectations, and relationship to divisionsDRC operation, expectations, and relationship to divisions– Event predictionsEvent predictions– Divisional preparation needsDivisional preparation needs– Determination to close and/or secure officesDetermination to close and/or secure offices– Prepare to implement Business Continuity Plans if necessaryPrepare to implement Business Continuity Plans if necessary

Event MonitoringEvent Monitoring

• DENR staff safely monitor the event DENR staff safely monitor the event and do not place themselves in and do not place themselves in danger.danger.

AssessmentAssessment• Obtain informationObtain information

• Determine severity of damageDetermine severity of damage

• Set prioritiesSet priorities

• EOC focus on Human SafetyEOC focus on Human Safety

• May take a few days or longerMay take a few days or longer

Assessment MethodsAssessment Methods

• ObservationObservation

• Point of ContactPoint of Contact

• Aerial assessment coordination Aerial assessment coordination through EOCthrough EOC

• TelephoneTelephone

• Electronic CommunicationElectronic Communication

ResponseResponse

• ASAP- often in parallel with ASAP- often in parallel with AssessmentAssessment

• Immediate actions to lessen or Immediate actions to lessen or minimize human and environmental minimize human and environmental hazardshazards

RecoveryRecovery

• ASAP- often in parallel to ResponseASAP- often in parallel to Response

• Priorities steer effortsPriorities steer efforts

• In conjunction with and support of In conjunction with and support of EOC activities, Incident Command EOC activities, Incident Command Systems that are directing effortsSystems that are directing efforts

• Continue as long as neededContinue as long as needed

Situation ReportsSituation Reports• Pre-Event, Day of, Assessment, Response, Pre-Event, Day of, Assessment, Response,

Recovery and Close-outRecovery and Close-out• Department Priorities- input by the DRCDepartment Priorities- input by the DRC• Division Information- Division Information-

– Current SituationCurrent Situation– PrioritiesPriorities– Operational StatusOperational Status– Resource AssessmentResource Assessment– GIS NeedsGIS Needs– Additional Questions/ConcernsAdditional Questions/Concerns

Major ChangesMajor Changes

• Situation Reports Coordinator PoolSituation Reports Coordinator Pool

• Phone notification modifiedPhone notification modified

• Staff reassignment through Customer Staff reassignment through Customer Service CenterService Center

• Division Directors responsible for Division Directors responsible for Situation Reports completion and Situation Reports completion and submissionsubmission

• SERT responder tracking/reportingSERT responder tracking/reporting

Don’t Forget:Don’t Forget:Personal Emergency Personal Emergency PreparednessPreparedness

Do you have your emergency plan and Do you have your emergency plan and kit assembled?kit assembled?

Go to Eight Steps of Family Go to Eight Steps of Family Preparation: Preparation: http://www.dem.dcc.state.nc.us/PIO/Fahttp://www.dem.dcc.state.nc.us/PIO/FamilyPrep/8steps.htmmilyPrep/8steps.htm

Questions?Questions?

– Barbara.satler@ncmail.netBarbara.satler@ncmail.net

919 715 0793919 715 0793

– DRCDRC

919 715 2080 or 715 4124919 715 2080 or 715 4124

Denr.drc@ncmail.netDenr.drc@ncmail.net