eCPD Resource - Appointments

Dental Nursing

Dental Nursing - Appointments

1eCPD Resource

Appointments

Appointments

This activity will take place while you are on placement in a

dentist.

In this task the employer has asked you to:

• Complete an audit of patient appointments over a period

of 2 weeks for 2 different operators.

• Interpret and convert the results to give a display to pa-

tients and staff.

Learning

In this task, you will be covering the areas detailed below.

Dental Nursing:

Understanding of the patient appointment system and the

possible variables of booked appointments

Understanding of time management in a dental practice and

its importance through the NHS.

Functional Skills Mathematics Level 1 and Level 2:

• Convert data into tables, charts and graphs

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Tasks2

eCPD Resources

Appointments

Task 1

You will need to work closely with another member of staff to retrieve data from the appoint-

ment system. This may be through a computerised system or paper based records.

Ask the staff member to explain what is recorded when patients attend an appointment,

when they attend late for an appointment, when they cancel an appointment and when they

do not turn up for an appointment. You may want to ask if there are any other types of ap-

pointment status that you need to use for your task.

• Explain to the staff member what details you need to start your task.

• Audit the patients appointments over a period of 2 weeks

• Record the results of your audit on a tally chart (see example).

You need to understand how to use tally marks and what they represent. You need to be able

to represent information in a way that makes sense to others.

• Columns to separate the information vertically

• Column heading so that the reader knows what information each column contains

• Rows to show each category or group

• A total to show how many patients were involved

Retrieving and

representing data

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Dr Jones Mon Tue Wed Thurs Fri

Attended

//////////

///////////////

/////// /////////////////// ////

Late/////

/// / /// /

Cancelled /// / /// 0

DNA // / 0 0

Representing data

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Task 2

You now need to transfer this information into a table. Use the space provided to

draw the table . Remember to use consistent language and formatting.

Plan it

For this task you need to be able to extract and use information in a table.

Draw your chart below.

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Graphical

representation of data

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Task 3

Your next task is to draw a pie chart using the information from the

table that you have just created. A pie chart is a great way of showing

the proportion of each result relative to the others.

Use the space provided to draw the chart. Remember to:

• Label it correctly

• Give the pie chart a title

• Use different colours or patterns to represent each group

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Dental Appointments - eCPD Resources

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These resources have been produced as part of the Traineeship Staff Support Programme

commissioned and funded by The Education and Training Foundation. Find out more on the TSSP

website: www.traineeship-staff-support.co.uk