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DEP315Microsoft’s Windows Server 2003 Worldwide Deployment
Nathan Muggli
Sr Systems EngineerOperations and Technology Group (OTG)
Microsoft Corporation
Agenda
Global Operations and Technology Priorities
Worldwide IT Environment
IT Organization and Operations Support Strategy
Deployment Planning
Windows 2000 Deployment Lessons Learned
Problem Management and Support Issues
Windows Server 2003 Feature Flex
Windows Server 2003 Deployment Lessons Learned
Global Operations Priorities
Be Microsoft's first and best customer
Provide thought leadership
Set a coordinated IT strategy
Run a world-class utility
SydneySydney
Chofu & OtemachiChofu & Otemachi
Les UlisLes UlisTVPTVP
DublinDublin BeneluxBenelux
MadridMadrid
DubaiDubai
SingaporeSingapore
JohannesburgJohannesburg
Sao PauloSao Paulo
72,000 72,000 mailboxesmailboxes
Microsoft’s Worldwide IT
Canyon Park,Canyon Park,RedmondRedmond
Los ColinasLos ColinasCharlotteCharlotte
ChicagoChicagoMilanMilan
StockholmStockholm
MunichMunich
400+ 400+ supportesupported MS d MS sites sites worldwidworldwidee
4.5M+ e-mail 4.5M+ e-mail messages per day messages per day internallyinternally
>400 apps>400 apps26M voice calls 26M voice calls per monthper month50K employees50K employees5K contractors5K contractors17K vendors17K vendors
150,000+ PCs150,000+ PCs>7,000 >7,000 serversservers
110 110 Exchange Exchange Messaging Messaging ServersServers
Silicon ValleySilicon Valley
How Are We Organized?
Centralized IT operationsReduced operation costs,
38% lower than distributed – Gartner1
Required for effective standardization
Regional representationAccount Managers are the “Face” of IT in regions
Provides understanding of local business and cultural issues
Allows for local accountability and involvement with the business – links IT service levels directly to localized business drivers
Problem Management
DevelopersDevelopers
DC OPS (T2)DC OPS (T2)
Regional Regional OPSOPS
Internal Internal HelpdeskHelpdesk
ISS (T3)ISS (T3)
ASDDTASDDT
Glo
bal
Glo
bal
Op
era
tio
ns
Op
era
tio
ns
Re
gio
ns
Re
gio
ns
PG
PG
Escalatio
ns
Escalatio
ns
Ho
t fixesH
ot fixes
Break-Fix
Data Center Service OfferingsSO1 SO2 SO3
LAN/WAN services
Power, cooling
Backup/archive
Reactive support
LAN/WAN services
Power, cooling
Asset management
Core technology ops
HW support
Backup/archive
Signed SLAs
LAN/WAN services
Power, cooling
LAN Services
Backup/archive
OS platform support
Asset management
Core technology ops
Application support and monitoring
Content
Asset management
Core technology ops
HW support
Application support and monitoring
Content
Application support and monitoring
Content
Customer
Datacenter
Windows Code Flow
WindowsDevelopment
NTDev Domain
Main Production Forest -
Domain Controllers
PRE-PRODUCTION
WinDeploy Forest
TESTING
ComputerSystems
Engineering
5 Days2 Days
Infrastructure -
WINS, DHCP, DNS,File, Print
Windows Product Group
Line of Business -
Exchange, SQL, SAP, IIS
3 Days
Operations and TechnologyGroup
21 Days+MilestoneDeclared!
ProductionEnvironment
TestEnvironment
Test & Pilot
BronzeBronze SilverSilver GoldGold
How We Brought New Code Into ProductionGold: Current Corporate Standard In Production Environment
Silver: Proposed change to Corporate Standard (Beta)
Bronze: Proposed changes not ready for production use (Alpha)
Deployment Methods
ITG Golden Master
Bootable CD-ROM
Data Distribution Server
Upgrade or Clean Install
Upgrade or clean install
Upgrade or clean install
Upgrade or clean install
Required Hardware Network connectivity
CD-ROM drive Network connectivity
Windows 2000 server required?
Upgrades –Yes, Clean installs – No
Upgrades – Yes, Clean installs – No
Upgrades – Yes, Clean installs – No
User interaction requirements
Minimal for upgrades; more for clean installation
Minimal for upgrades; more for clean installation
Minimal for upgrades; more for clean installation
Global Operations Installation Options
Support Issues
Measuring impact of infrastructure changesMajor upgrades are communicated often and widely
Mitigated Issues by early identification and publicity
Global Web page
Help desk Knowledge Base articles
Broadcasting known issues in rollout emails
Global OperationsActive Directory Overview
Corp.Microsoft.Com
NorthAmerica SouthAmerica Europe AfricaRedmond FareastSouthPacific MiddleEast
Feature FlexCreate Replica from Media
Reduced slow bandwidth site replication from days to hours
DC Rename
90% global DCs renamed over the last two years
Single Instance Storage
smaller .Dit file size
Better performance analysis capabilities
64bit servers deployed in production
Active Directory Facts
215 Domain Controllers worldwide
122 Active Directory Sites
Dit file size for Non-GC in Redmond is 8.1gb (9.0gb for Redmond GC)
Redmond Object Count683,000 Objects
Forest Functional Mode
Linked Value ReplicationReduces chance of “lost updates”
Reduces network bandwidth for group updates
Cross Forest TrustIncreased Security between forests
Improved KCC topology scaling
Domain Rename
Forest Functional Mode Process
Corp
NorthAmerica Redmond (WDM)
Production Private Network
SouthAmerica (WDM)
NorthAmerica
Corp
SouthAmerica Redmond
Step1
Step1 Step1 Step1
Step2WFM
Step3
Best PracticesMonitoring, Monitoring, MonitoringHistorical performance data collection is requiredIn place upgrades still work best for ITGPlatform standardization
Hardware and SoftwareMaintaining current patch levels for known issuesClose collaboration between support teams is key to issue management
Summary
Microsoft runs its global operations on Windows Server 2003
Multi-forest benefits
Administration benefits
Performance benefits
Suggested Reading And Resources
The tools you need to put technology to work!The tools you need to put technology to work!
TITLETITLE AvailableAvailable
TodayTodayMicrosoftMicrosoft®® Windows Windows®® Server 2003 Server 2003 TCP/IP Protocols and Services TCP/IP Protocols and Services Technical Reference KitTechnical Reference Kit
Active DirectoryActive Directory®® for for MicrosoftMicrosoft®® Windows Windows®® Server 2003 Server 2003 Technical ReferenceTechnical Reference
TodayToday
General Operations Strategy
Worldwide remote support resources sit together in common area (DCOps, NetOps, TelOps)
Common Tools Console designed to give global break/fix view across different disciplines and allow correlation
Very strong incentive to solve issues remotely; all escalations to local Site Services other than hardware problems are considered a failure.
Community Resources
Community Resourceshttp://www.microsoft.com/communities/default.mspx
Most Valuable Professional (MVP)http://www.mvp.support.microsoft.com/
NewsgroupsConverse online with Microsoft Newsgroups, including Worldwidehttp://www.microsoft.com/communities/newsgroups/default.mspx
User GroupsMeet and learn with your peershttp://www.microsoft.com/communities/usergroups/default.mspx
© 2003 Microsoft Corporation. All rights reserved.© 2003 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.