Design and Social Context

Industry Engagement

“Business Development and Industry”

RMIT University©2009 School of Education 2

Industry factors

• Human

• Physical

• Financial

RMIT University©yyyy School/Department/Area 3

Industry clients – TAA Cert IV

Crown College MelbourneBox Hill Institute of TAFEBallarat University VET teachersHospitalsCryovac Sealed Air Corporation Deakin University - GeelongTransport and Accident Commission (TAC) Vic HealthDefenceVictorian Registration and Qualification Authority (VRQA)Gainsborough hardwareInternationalV- LineLease PlanLuxottica

RMIT University©yyyy School/Department/Area 4

Dealing with Industry

“Never tell the client the time with their own watch”

Get to know the client and staff first

RMIT University©yyyy School/Department/Area 5

What do they all want?

TAA solutions which are:

• Just in time – training which is responsive to immediate needs

• Just for them -Material and resources contextualised to their contexts

• Just enough - Units which address the specific needs of the organisation

RMIT University©yyyy School/Department/Area 6

How do we do it?

Initial phase

• Listen to what they are saying

• Demystify the jargon with training packages

• Planning phase

• Link training to their organisational goals both now and future

• Progress checks and point of contact

• Design phase

• Contextualise where possible and check with the client

• Organise training which is relevant

• Assessment options which link to job roles

RMIT University©yyyy School/Department/Area 7

........in addition we:

• Find out what the “smile factor” is for them

• Work tirelessly to meeting this target

• Keep them informed on progress

• Follow up measures which reflect professional engagement

RMIT University©yyyy School/Department/Area 8

Success in Industry engagement – TAA Cert IV

• When training makes a difference to organisational performance

• Working with wonderful talented people

• Getting positive feedback

• Being asked back to facilitate additional training

• Seeing the client & staff get excited about training

RMIT University©yyyy School/Department/Area 9

Success in Industry engagement

• The TAA Cert IV is critical in establishing Industry capabilities

• The TAA Cert IV program is flexible and dynamic in giving people the skills , knowledge and confidence to be good trainers!

• ........making a difference!

RMIT University©yyyy School/Department/Area 10

When it goes wrong

• Pretending that we are like industry – “don't worry we have all the solutions!”

• Not realising that they can potentially go broke tomorrow; we are not likely to

• When people are left out of the loop

• Not communicating with learners who turn up disgruntled

• Assessment which has not been monitored

• Lack of follow up

RMIT University©yyyy School/Department/Area 11

Conclusion - Going forward

• Have a consistent process for engagement

• Get the right people talking with industry

• Appropriate resource allocation

• Having more links through industry groups

• Always look for new ways to do it better