Developing Human ResourcesDeveloping Human Resources

Presentation to Presentation to UST UST MGTO 231 -MGTO 231 - HRM StudentsHRM Students

5th March 20075th March 2007

my background…my background…

• Education - University College Cardiff, University Westminster, UK

• Aspen Corporate Communications

• Ernst & Young

• Morgan Stanley

• HSBC

• Graduate and MBA Recruitment & Development, London

• Regional HR Consultant, Hong Kong

• VP Learning and Development, Singapore

• Head of HR Development Team Asia Pacific, Hong Kong

fast facts

• One of the largest banking and financial services organisations in the world

• About 284,000 staff in around 9,500 offices• Present in 76 countries and territories• More than 125 million customers, with a total

e-customer base of over 25 million

31 December 2005

fast facts

• Total assets: US$1,502 billion• Profit before tax 2005: US$20,966 million• Listings on London, Hong Kong, Paris, New York and Bermuda

stock exchanges, with shares in HSBC Holdings plc held by around 200,000 shareholders in some 100 countries and territories

31 December 2005

international network

North America

Europe

Middle East

Asia PacificLatin America

Africa

number of offices - 06 March 2006

who are our customers?

• Personal Financial Services (including Consumer Finance) 120 million

• Commercial Banking 2.5 million• Corporate, Investment Banking

and Markets 3,800• Private Banking 90,000

31 December 2005

how are we structured?

HSBC Customer /

Support Groups

Personal Financial Services (Retail

Banking)

CommercialBanking (Small to

Medium sized business)

Corporate, Investment

Bankingand Markets

(Large Corporates)

Private Banking (Wealthy

customers)

Operations and Support (Includes HR)

Product Groups

our culture : ‘THE BEST PLACE TO WORK’our culture : ‘THE BEST PLACE TO WORK’

BestPlace to

Work

role of HR at HSBCrole of HR at HSBC

Centres Expertise

CMB

L&D

HRD

HR Transactions

HRRelationship

Managers

Line Managers/Clients

Employees

Projects

Headquarter (London Corp)

Employees

Key AssetStrategic HR Planning

Training & Development

Recruitment & Selection

Compensation & Benefits

Performance Management

Career Management

Succession Planning

Prof Geoff Gantz Ivey Business School

Tests

Capability Based Intervie

ws

Customer

Meeting

Customer

Meeting Written Memo

Boss Presentation

In trayGroup Exercis

eOPQ

Driving Business Vision and Brand

Business Judgement

Leading Performance

Customer Drive

Working with Others

Drive, Commitment & Personal Development

graduate recruitment assessment matrix

2. Commercial Judgement

4. Customer Drive

5. Working with Others

6. Drive & Personal Development3. Leading Performance

• Judgement & decision making• Entrepreneurial & commercial thinking

•Inspiring trust•Driving execution & performance•Inspiring & developing others•Championing change

• Building customer loyalty & satisfaction

• Winning New Customers

• Building relationships & listening to others

• Valuing diversity• Influencing others• Managing collectively• Sharing knowledge & fostering

open communication

•Continual Learning•Driving Self to Achieve Collective Goals

•Adaptability

1. Driving Business Vision & Brand

• Future orientation• Strategic thinking• Differentiating HSBC’s business &

brand• Change & innovative thinking

Driving Business Vision & BrandDriving Business Vision & Brand

A. Future orientationB. Strategic thinking

C. Differentiating HSBC’s business & brandD. Change & innovative thinking

A. Future orientationArticulates a sensible view of the future of own business area Articulates a sensible view of the future of own business area

given changes in the local marketgiven changes in the local market

Articulates a broad range of changes in the local socio-economic, technological and regulatory Articulates a broad range of changes in the local socio-economic, technological and regulatory environment and accurately evaluates their potential impact on own business area/teamenvironment and accurately evaluates their potential impact on own business area/team

CAPABILITYCLUSTER

CAPABILITY

CAPABILITYDEFINITION

BEHAVIOURALEXAMPLES

CLUSTER DEFINITION

Is innovative and forward looking. Establishes team and personal objectives that are aligned with HSBC’s business goals. Supports

the differentiation of HSBC and its brand from competitors

cluster and capability breakdown

Employees

Key AssetStrategic HR Planning

Training & Development

Recruitment & Selection

Compensation & Benefits

Performance Management

Career Management

Succession Planning

Prof Geoff Gantz Ivey Business School

Set Goals

Appraise Performance

Mid year

Review

performance management cycle

January/February

July

December

On-goingreview

balanced scorecard

Financial

Learning & Growth

Internal Business Systems and Process

Customer

Employees

Key AssetStrategic HR Planning

Training & Development

Recruitment & Selection

Compensation & Benefits

Performance Management

Career Management

Succession Planning

Prof Geoff Gantz Ivey Business School

High Priority Name of Incumbent / Successor = Group Talent Pool

Medium Priority Name of Incumbent / Successor = Regional Talent Pool

Low Priority Name of Incumbent / Successor = HiPoMary Chan 0

General Manager PFS50 30 5 5

- Peter Lee, Head ASP PFS - Amy Yeung, Head of S&S

Peter Lee 1 Amy Yeung 1 Anthony Chan 1 Shirley Lam 1 KY Chan 1 Martin Kim 1

Head of ASP PFS Head of Sales & Service Head of Marketing Head of Strategy Bus An & Devt Head of Internet & SS Banking Head of Cons Credit Risk45 15 5 5 45 15 5 5 45 15 5 5 45 2 1 1 45 15 5 5 45 15 5 5

- Anthony Chan, Head of Mkt - KY Chan, Head of ISS - Louisa Kao, Head of Mkt Acq - James Lai, Head of SB & P\ - Joyce Li, Dy Head of ISS - Robert Lee, Head of Dec Sc - Tony Leung, Head of Cards - Lisa Wong, Head of L&D - Mable Ling, Head of Mkt Gwth - Dickson Poon, Head of BI - Peter Mcdonald, SM Mkt Dir Prop - Gary Fong, Head of CCR HBMY

Tony Leung 2

Head of Cards 40 10 3 2

- Lily Tse, SM Bus Prcs - Stella Chan, SM Ops

Michael Liu 2

Head of Mortgage & Deposits40 10 3 2

- Stephen Li, SM Dep - Mable Ling, Head of Mkt Gwth

Dorothy Lam 2

Head of Wealth Management40 10 3 2

- Sami Cheng, Head of Struc Prod - Andy Lau, Head of RIS

SUCCESSION PLANSUCCESSION PLAN

Employees

Key AssetStrategic HR Planning

Training & Development

Recruitment & Selection

Compensation & Benefits

Performance Management

Talent Management

Succession Planning

Prof Geoff Gantz Ivey Business School

ON-GOING PROCESSON-GOING PROCESS

talent management modeltalent management model

IDENTIFYIDENTIFY&&

ASSESSASSESS

MANAGEMANAGE&&

DEVELPDEVELP

RIGHTRIGHT PERSONPERSON

RIGHTRIGHT PLACEPLACE

RIGHTRIGHT

TIMETIME

talent poolstalent pools

Domestic

BusinessTalent Pool

Group `Talent Pool

GGM

Regionally Mobile

High Potential Pool(Future Leaders, Next Generation,

Graduates)

RegionallyMobile

InternationallyMobile

IM

Will Travel

RelocateIn Region

Take An InternationalAssignment