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“DGAC Commitment with the SSP-SMS ”
Claudio Pandolfi, MBA Senior Safety Manager
Dirección General de Aeronáutica Civil
AGENDA
I.- SAFETY POLICY & OBJECTIVES
II.- SAFETY RISK MANAGEMENT
III.-SAFETY ASSURANCE A.-REACTIVE
B.-PROACTIVE
C.-PREDECTIVE
VI.-SAFETY PROMOTION
V.- CONCLUSIONS SSP : STATE SAFETY PROGRAM SMS: SAFETY MANAGEMENT SYSTEM
BACKGROUND Since 2006: ICAO issued a Safety Management Manual
(SMM, Doc 9859) describing the concepts and practices of
a SMS.
MAY 2007, the Chilean DGAC trained national aviation
organizations and personnel, introducing the SMS
framework.
MAR 2008: A group of safety and aviation specialists
start working on a SSP Document for Chile.
NOV 2009: ICAO requires Member States to implement
a SSP Program by Nov 2010.
JUN 2010: Chilean DGAC publishes the SSP document
(PNSO).
I. SAFETY POLICY & OBJECTIVES
LEGAL FRAME
GASP
STRATEGIC PLAN
SSP
AERONAUTICS LAW
LEGAL FRAME
SAFETY PLAN
AERONAUTICAL STANDARD
SMS - P
II. SAFETY RISK MANAGEMENT
8
OPERATIONAL RISK MANAGEMENT
( MAROP )
IDENTIFICATION ( REPORTS)
EVALUATION OF THEIR RESULTS ( MX, %)
CHOICE THE SOLUTIONS (SYSTEMATIC)
IMPLEMENTATION OF ACTION ( DO)
ADRESS ( CONTROL )
AT
S
DGAC STATE SAFETY PROGRAM (SSP)
DASA AUDITORÍA DSO
TR
AIN
ING
CE
NT
ER
S
AVIATION COMMUNITY
FRAMEWORK SSP – DGAC
SAFETY MANAGEMENT SYSTEMS
NATIONAL AIR SYSTEM
MA
INT
EN
AN
CE
O
RG
s
SMS SMS SMS SMS SMS
AV
IAT
ION
C
OM
PA
NIE
S
Ref: ICAO –Plinio SMS 2007
AIR
PO
RT
S
SMS
FLIG
HT
IN
SP
EC
TIO
N
OPERATIONAL PHILOSOPHY
AVIATION RISK MATRIX
III. SAFETY ASSURANCE
SAFETY MONITORING
OPS /
ALA MEDA
FF HH FDM
LOSA / NOSS
TEM
SARSEV/ SRS
AVIATION COMPANIES
MAINTENANCE ORGs
THE TOP MANAGEMENT (PERFORMANCE DGAC ALoS )
Comunicación
Interna y
Externa
Gestión del
Riesgo
Acciones
Correctivas, y
Preventivas
Auditorias
SIGA
Evaluación de la
Satisfacción de
Clientes y Partes
Interesadas
Control
Documentos
Control
Registros
Revisión por la
Dirección
Seguridad
Operacional
Servicios
Aeroportuarios
Navegación Aérea
(Servicio Tránsito
Aéreo)
Control
Producto No
Conforme
Procesos de Apoyo
Procesos Estratégicos
Procesos Control y Mejora
Identificación y
Evaluación
Cumplimiento Legal
Investigación de
Accidentese Incidentes
(Ambientales y Laborales)
Plan y Respuesta a
Emergencias
Ambientales
Planificación y
Programación
Servicios
Meteorológicos
Gestión
Interna y
Externa
THE BIG PICTURE SIG – DGAC (ISO 9001 – ISO 14001 – OHSAS 18001 – SMS)
Evaluación
Clima y Cultura
Organizacional
CLI
ENTE
– P
AR
TE IN
TER
ESA
DA
CLIEN
TE – PAR
TE INTER
ESAD
A
Política
Alcance
Objetivos
Manual Integral
Acta de Mejoramiento
Informe Dueño de Proceso
APO - 001 APO - 002 APO - 003
SIGA - 001
SIGA - 002
SIGA - 003 SIGA - 004
SIGA - 005
SIGA - 006
SIGA - 007
SIGA - 008
SIGA - 010 SIGA - 011 SIGA - 012
Investigación
Interna de
Accidentes
Aéreos
APO - 004
Seguridad Aérea
Interna
Evaluaciòn
Proveedores
Internos
SIGA - 013
Organigrama
Editora Revista Contacto
Asesor Medioambiental : José Miguel Martínez
Jefe Proyecto SIGA Encargado Investigación Accidentes
Director General
Coordinador SIGA
Coordinador SIGA DASA
Director Planificaciòn / Rep. Dir
Encargada SIAC
Encargado Ofic. Personal
Designado Director DASA
Asesor SIGA
Encargado Sección Prevención de Accidentes
Abogado Depto Jurídico
Designado Logística
Coordinador SIGA DASA
SIGA - 009
BALANCED SCORECARD
Key Performance Indicators (KPI)
SSP PROCESSES - REACTIVE
Accidents 1 – 5
30 – 100
Mayor Incidents
100 – 1000
Incidents
1000 – 4000
Latent Conditions
Reactive Methods Acc. Investigation (DAR13)
9,68
8,18
13,36
10,33
11,81
7,88
9,88
12,87
8,97 9,37
0,00
2,00
4,00
6,00
8,00
10,00
12,00
14,00
16,00
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
Accidentes por cada 100.000 despegues (tasa)
(2002-2012)
Acc/100K dep. Lineal (Acc/100K dep.)
TENDENCIA
• The trend shows slightly downward towards the end of the period.
• Public transportation (greater than 5,700 kilograms in-flight regular aircraft) accidents were
not recorded in the period.
• Last accident of public transport (non-regular flight): Puerto Williams, on February 21,
1991.(21 years)
• The probability of occurrence of an aviation accident is: 0,0000937 to 2011.
% de aplicación Normativas
Implementación I.C.
100.000
120.000
140.000
160.000
180.000
200.000
220.000
240.000
0
5
10
15
20
25
30
35
2007 2008 2009 2010 2011
Nú
me
ro d
e d
esp
egues
Nú
me
ro d
e in
vestig
acio
nes
Año
Accidentes versus despegues. Chile, 2007-2011Fuentes: Oficina de Análisis
Accidentes Despegues
Accidentes v/s N° Despegues
ECAAIRS European Co-ordination Centre for Aviation Incident Reporting Systems
SSP PROCESSES - PROACTIVE
Accidents 1 – 5
30 – 100
Mayor Incidents
100 – 1000
Incidents
1000 – 4000
Latent Conditions
Reactive Methods
Proactive Methods
Acc. Investigation (DAR13)
Safety Audits SARSEV LOSA / NOSS
LOSA / NOSS ….
• LOSA : LINE OPEREATIONS SAFETY AUDIT • NOSS: NORMAL OPERATIONS SAFETY SURVEY
LOSA Err…
Handling
8%
Controles de vuelo4%
Sist/ Intrs/ Radios18%
Comunicaciones
externas
8%
CallOuts
1%
Briefing6%
Documentación
4%
Otros Errores de proc
18%
Otros
0%
Automatizacion
16%
Navegacion
terrestre2%
Listas de chequeo8%
Verificación
Cruzada
4%
Comunicación
Piloto- Piloto
3%
• LOSA : LINE OPEREATIONS SAFETY AUDIT
AUDIT PROGRAM
Sep 2013 18 Ene 2009 Bol Air
Nov 2013 21 Mar 2009 ACCA
Jul 2012 Cargo
Abr 2011
Ecuador
Oct 2010 Argentina
Oct 2010 Peru
Jul 2010 Vía Express
Empresas
Auditoría Re Certificación
Plazo Cierre No Conformidades
Auditoría
Certificación
Pre Audit. realizada
Empresa
Plazos :
• Al 31-DIC-10 Auditoria programada
• Al 31-DIC-11 Auditoria Realizada
• Al 31-DIC-12 Registro INSP. Cumplido
21 Dic 2008
ANONYMOUS FLIGHT SAFETY REPORTING SYSTEM
SARSEV (Anonymous Safety Report System) is a voluntary, anonymous and non punitive report system.
Through SARSEV, pilots, controllers, flight attendants, maintenance technicians, and other operational agents in aviation can report unsafe occurrences and hazardous situations.
It’s information is used only with aims of prevention and promotion of safety.
CONCEPT
Voluntary.
Anonymous.
Limited. Criminal offenses (transgressions),
accidents, security and other type of
information which doesn’t align with SARSEV
principles and should be notified through
other means available, are not accepted.
Inclusive. Addresses every person involved
directly in the aviation operation.
Non punitive.
Reliable. SARSEV Committee. Has it’s own
corporative image.
PRINCIPLES
PRODUCTS
Alert Messages and Safety Communications
TEM & HF Workshops
Safety Bulletin
Safety Data Base
SSP PROCESSES PREDICTIVE
Accidents 1 – 5
30 – 100
Mayor Incidents
100 – 1000
Incidents
1000 – 4000
Latent Conditions
Reactive Methods
Proactive Methods
Predictive Methods
ACC. INVESTIGATION (DAR13)
SAFETY AUDITS SARSEV NOSS
FDA AIRMAN
FDM/FOQA (Flight Operation Quality Assurance)
A safety incident/accident reporting system
Accident/incident investigation
Evaluates employee training
Internal evaluation program
Routine monitoring programs
Review of external evaluation programs
Safety Review Council Member
AIRMAN IN OPERATION - DEPARTURE
Flight By Wire Aircraft equipped with
Datalink System
Flights are displayed in AIRMAN in a shape of a box.
AIRMAN needs to receive
movements messages as OUT and
OFF in order to build a flight
OUT : When the aircraft begins to
push back out of departure gate
OUT received Taxi out status
Off : When the aircraft takes off
OFF received In flight status
AIRMAN IN OPERATION - FLIGHT
VHF/HF
Transmission
Ground station (Operator)
Service Provider
Real-Time messages are sent from a/c through ACARS using SATCOM or VHF transmission, are transmitted thanks to a data provider and received on a ground station.
SATCOM
Fault received
Warning received
Warning
Fault
AWARENESS PROGRAM FRMS
FRSM : FATIGUE RISK MANAGEMENT SYSTEM
IV. SAFETY PROMOTION
SAFETY PROMOTION EXTERNAL
OPS/
INSTRUCCIÓN MEDA
FFHH FDA
LOSA / NOSS
TEM
SARSEV/ SRS
SAFETY PROMOTION INTERNAL
INTERNET / INTRANET SMS
CHALLENGES 2020
PHASES SMS ATS/AP.
CHALLENGES Chilean DGAC has to deal with different grades and phases of
SMS implementation, having providers with a great knowledge of
safety measures and less consolidated organizations which,
nevertheless, must be given incentives.
SMS/SSP implies ever-changing dynamics: better ways and
trends on hazard prevention will always appear so the Chilean
aviation system must have the ability to be flexible.
Legal aspects: We need to address safety related issues in
Chilean law, specially the protection of safety information and
criminal related issues.
Aviation in Chile is considered very safe, so creating the need for
additional safety measures in stakeholders can be difficult.
SMART CHALLENGE....
TEAMWORK
I+D+i
SOP
REAL GOALS
LEADERSHIP
SAFETY CULTURE
CONCLUSIONS
Safety can and should be managed through SMS/SSP.
SMS/SSP implementation is a slow and step-by-step
process: It is about changing a culture.
Our knowledge of safety has evolved. In Chile,
different methods to manage risk. (reactive, proactive,
predictive).
The SMS/SSP framework requires coordination
among multiple authorities and organizations of civil
aviation in Chile.
“DGAC Commitment with the SSP-SMS ”
Claudio Pandolfi, MBA Senior Safety Manager
Dirección General de Aeronáutica Civil
