WELCOME TO

DHL EXPRESSWhere international shipping is fast, accurate and always reliable.Learn about all the many bene�ts of shipping with DHL Express.

DHL World Capabilities

DHL Express UAE

E - Shipping Solutions

1DHL EXPRESS LOCAL KNOWLEDGEThe UAE’s Leading Express Provider

with market leading logistics and supply chain solutions that support your business needs and growth. Customer convenience is key to supporting you and with more than 30 service points and service centersconveniently located across the UAE – we are always just around the corner! Our innovation, local market knowledge, the fact that we have gateways in both Dubai and Abu Dhabi and

this possible is our infrastructure of over 1000 employees, 250 plus courier vehicles and motorcycles as well

our cutting edge systems and processes, we have won the prestigious SCATA Awards (Supply Chain Logistics Awards) - “Best Express Logistics Provider” three times in 2007, 2008 and 2012.

Why choose DHL to and from the U.A.E.

International Express Market LeaderDHL is the leading provider of international Door-2-Door express delivery with a strong history in the UAE and a strong commitment to the local market.

Best Service Quality, Strongest InfrastructureWe continuously strive to improve service quality, we also offer the largest and most capable service infrastructure in the UAE.

Widest Service PortfolioThe UAE market requires a high degree of sophistication and quality.

Single Contact, Total Solution Seamlessly linking to a regional and global network of over 220 countries and territories, we provide a one-stop, integrated logistics solution for express logistics.

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11 CONTACT INFORMATION

For more information, please visit: http://www.dhl.ae

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For more information on all DHL Express services, please visit:http://www.dhl.co.ae/en/express/shipping.html

2 INTERNATIONAL SHIPPINGDiscover the many services and solutions DHL Express can offer your business.

Economy SelectOur international economy service is designed for your single or multi-piece shipments and pallets to major cities across the Middle East, offering the reliability and shipment transparency for your business needs.

on destination.

At DHL, we’re committed to using our international expertise and world-class service to help ensure your success. Our versatile and reliable delivery options provide you with express services to over one hundred thousand destinations around the world.

DHL EXPRESS 9:00DHL EXPRESS 12:00

DHL EXPRESS WORLDWIDETIME DEFINITE IMPORT SERVICES

Time te Services

services include:

DHL Same DayWhether it’s across town or overseas, whether you’re shipping an urgent document or a time-critical medical shipment, DHL SAME DAY offers a customized shipping solution designed to meet your needs. Guaranteed.

World Wide Medical ExpressMost Medical Shipments require Temperature Control and for us at DHL Express the temperature stability of clinical trial supplies and diagnostic specimens during transport is of paramount importance.We understand the need to control the temperature of diagnostic specimens to obtain high quality test results, hence choose the from ambient, chilled and frozen temperature packaging and experience peace of mind while deliver your valuable shipments.

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3 OPTIONAL SERVICESOur optional services are designed to help meet your specific needs.

To learn more about each of these Optional Services, please visit:http://www.dhl.co.ae/en/express/optional_services.html

• Insurance

• Shipment Preparation

• Non-Standard Pickups & Deliveries

• Delivery Signature

• Hold for Collection

• GOGREEN Carbon Neutral

• Storage

• Payment & Billing Options

• Saturday Delivery

A range of payable services that provide the flexibility to address your specific shipping needs have been designed to complement the international shipping delivery offered by DHL Express.Examples include:

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4 CUSTOMS CLEARANCEDHL Express UAE - we pride ourselves on our customsclearance capabilities

For more information about customs support, please visit:http://www.dhl.co.ae/en/express/shipping/customs_support.html

Our experience in dealing with customs clearance process is unparalleled. Our capabilities include,

point of entry) and state of art inventory system to assist customs departments.

We achieve this, in part, through our strong relationships with customs authorities across the region. We have partnered with Dubai Customs for EDI shipments, set up two clearance points into Saudi (causeway and Al Batha) and we have customs and gateway managers in all GCC states to deal with customs issues and maintain a good relationship with customs.

strategic locations. We also have a complete understanding of major local cargo airline clearance requirements in terms of duty exempted aircraft parts to dutiable import across multiple business units.

Our in depth customs guide will provide you with a broad overview of the customs rules and regulations

provide updated information in a timely fashion.

This guide provides customs regulations and requirements for the following countries: • Saudi Arabia • Kuwait • Bahrain • Oman • Qatar • UAE

Click here, to download the DHL Express Middle East Customs Guide.

• Yemen • Lebanon • Jordan • Syria • Egypt • Iraq • Afghanistan

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5 SERVICE POINTS

and its hours of operation, please visit:

More than 30 service points conveniently located across the UAE, we are always around the corner and with plans for further expansion we are constantly investing in your convenience.

DHL EXPRESS EASY, our easy-to-use retail service, is offered at nearly 32,000 Service Point outlets worldwide.to help you send your shipment.

Stop by during extended business hours and one of our International Specialist will be happy

Enjoy convenient walk-in service offered at Service Pointsthroughout the U.A.E.

http://www.dhl.ae/en/express/shipping/�nd_dhl_locations.html

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6 E-SHIPPING SOLUTIONS

For more details on any of the above E-Shipping solutions, please visit: www.dhl.com/en/express/resource_center/ecom_tools.html

We’ll give you the E-shipping solutions you need to make shipping easier than ever.

solutions to easy-to-use desktop software:

• My DHLMy DHL is a “personal web portal” on DHL Express services allowing users to access all global applications for shipping, importing and tracking, with a single login and password. Via the portal, you can monitor shipments, calculate tariffs based on your DHL account, and request a pickup, plus many other services.

• DHL eMailShipDHL eMailShip is a simple and easy-to-use electronic tool from DHL Express. The reusable PDF forms and step-by-step instructions make shipping quick and easy. Users can prepare and print waybills, shipment forms, customs documents and pickup forms and send them via e-mail—saving you time and effort!

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Ordering Shipping Supplies

Dangerous Goods

7 SHIPMENT PREPARATIONLet us show you the best way to prepare a shipment.

For more details on Shipment Preparation and Packaging, please visit:http://www.dhl.com/en/express/resource_center/ecom_tools.html

Packing Your Contents• Choose the size of the box according to its content.• To help prevent the contents of your container from shifting during shipment, make sure to use plenty of packaging material on all sides.• Put fragile goods in the center of the box and ensure you use packing material to cushion the goods on all sides. In addition, clearly mark the package “FRAGILE” on the outside of the box.

Sealing Your Package• If reusing an old container, check to see that it’s in good shape and remove or conceal old addresses, shipping labels and markings.• Avoid over-sealing your package—customs staff can open any shipment.• Don’t use masking tape, duct tape, wrapping paper, string, rope or cellophane tape on the outside of your packages.• “FRAGILE” and “HANDLE WITH CARE” labels are not a substitute for careful packaging.

Click here for a step-by-step guide on how to prepare your DHL Airway bill.

Before preparing a shipment, it’s the shipper’s responsibility to ensure that the items in the shipment are properly packed. Follow these steps to help ensure your shipment arrives at its destination in optimal condition:

Whenever possible, we strongly advise you to use DHL Express packing materials and labels. Our materials are designed for withstanding the normal wear and tear of international shipping and are designed to work seamlessly with our processing centers. To order supplies in your area, simply visit the link below and use the drop down menu ‘Order DHL Shipping Supplies’ section to select your location.

DHL is an established carrier of Dangerous Goods and we adhere to international regulations and agreements governing the shipment of these goods. For more information about any regulations that may apply to your shipment of Dangerous Goods, please contact one of our International Specialists.

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8 HOW TO WEIGH AND PAYLearn how to Weigh and Pay your shipments quickly and easily.

To get a rate quote for your shipment, please visit:http://dct.dhl.com/input.jsp?langId=en

• Your DHL Account Number• The Shipper and Receiver’s names, countries, cities and ZIP/Postal Codes• Your package(s) weight(s) and dimensions• Your shipments declared value (if it is dutiable)• Shipment Value Protection/Insurance details

Specialists to obtain a Waybill form, or visit one of our Service Points. You may also want to quickly review the interactive Way

• Check

• Cash

• Bank transfer

• Credit card

• Debit card

bill diagram on our Website, where we walk you through how to ll out the form.

We’ve made determining the cost of your shipment very simple. Just use our DHL Capability Tool online. Make sure you have the following information on hand:

Payment options

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MyAccount

MyAccount is a simple, easy to use web-based service that gives you greater control every step of the way. By simply logging onto your MyAccount service, you’ll be able to access invoices earlier, query accounts online and print off any copies of paperwork you may need. It gives you greater access, speed, reliability and visibility, quicker and more effectively than ever.

Simply click here to set-up MyAccount.

Get DHL on your Desktop – More Control, Less Hassle, No Paper

• View any invoice

• Receive invoices

• Download documents in a variety of formats, including CSV, PDF and XML

• Retrieve Waybills electronically

• Review your entire online billing history

Discover how easy it is to use our electronic billing service. Managing your shipping invoices has

invoicing documents by providing you with online capabilities to:

For more details on our E-billing services, please visithttp://www.dhl.co.ae/en/express/optional_services/electronic_billing_myaccount.html#overview

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10EXTERNAL AWARDS Awards for DHL

DHL is proud to win external awards for our Customer Service - a testament to our customer-centric focusat the heart of every shipment we deliver.

http://www.dhl.com/en/about_us/company_portrait/awards.html

Great Place to Work 2014 & 2015 Top Employer - Middle East 2015

Top Employer - United Arab Emirates 2015

Customer Service Management Teamof the Year- 2014 (Bronze)

Customer Service Departmentof the Year 2015 (Silver)

Best Voice of Customer Program - 2014

Best Quality Assurance Program – 2015

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11 CONTACT INFORMATIONWe’re here to help you whenever you need assistance.

Please don’t hesitate to get in touch with one of our International Specialists whenever you have a question or need our help and support. Our specialist knowledge across all business sectors allows us to

from logistical support to scheduling a pick up - no issue is ever too small for us to lend you a hand. So contact us right away so we can help you meet all your international shipping needs.

For more information visit:www.dhl.co.ae or call 600 567 567

Tracking:http://www.dhl.com/en/express/tracking.html

Customer Service Hotline:600 567 567