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Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Accident Management – A Nuts & Bolts Approach This webcast will cover ... Industry Best Practices, Essential Elements of Compliance, Accident Management at Cory, and Question & Answer Moderator Dr. Gary Petty, President & CEO, NPTC Panelists Tom Moore, Vice President of Education, NPTC Bob Rose, Editor – Transportation Management, J. J. Keller & Associates, Inc. Scott Roberts, Safety Director, Joseph Cory LLC Attention Attendees: + Thank you for attending! + The presentation will start in a few minutes at 1:00 PM Central. + Please use your computer speakers to listen to the event. If you have audio issues, dial- in info is below. + You will be muted during the event. + Please use the Question feature to text questions to “Q & A”. We’ll try to answer them during the Q&A period if they are not covered in the presentation. + The slides will be posted in 1-2 days and the recording in 7 days at http://www.jjkeller.com/nptcinfo

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Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571

Accident Management – A Nuts & Bolts Approach

This webcast will cover ...• Industry Best Practices,• Essential Elements of Compliance,• Accident Management at Cory, and• Question & Answer

ModeratorDr. Gary Petty, President & CEO, NPTC

PanelistsTom Moore, Vice President of Education, NPTCBob Rose, Editor – Transportation Management,

J. J. Keller & Associates, Inc.Scott Roberts, Safety Director, Joseph Cory LLC

Attention Attendees:+ Thank you for attending!+ The presentation will start in a few

minutes at 1:00 PM Central.+ Please use your computer speakers to

listen to the event. If you have audio issues, dial-in info is below.

+ You will be muted during the event.+ Please use the Question feature to text

questions to “Q & A”. We’ll try to answer them during the Q&A period if they are not covered in the presentation.

+ The slides will be posted in 1-2 days and the recording in 7 days at http://www.jjkeller.com/nptcinfo

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Introduction

Dr. Gary Petty

President & CEO

National Private Truck Council

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Introduction• Industry Best Practices – Tom Moore• Elements of Accident Management Training

– Bob Rose• Accident Management at Cory – Scott Roberts• Housekeeping issues:

You will be muted during the event. Please use the Question feature to text questions to the Q&A

Panelist. We’ll try to answer them during the Q&A period if they are not covered in the presentation.

If you lose sound at any point, you can dial-in by phone using the number and Pass Code listed below.

If you lose the program window and need to re-loginbe sure to enter a different e-mail address to avoid being denied access for multiple logins.

Gary Petty National Private Truck Council

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Introduction and Disclaimers

• Check out the archives for last year’s Accident Management webcast:http://www.jjkeller.com/nptcinfo

• The content in this webcast is intended for information purposes only and should not be construed as providing legal advice.

• This is an introductory course and is intended to highlight critical safety and compliance topics. Time constraints limit our ability to go in depth.

Gary Petty National Private Truck Council

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Tom Moore, CTP

Vice President of Education

National Private Truck Council

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Accident Statistics

Tom MooreNational Private Truck Council

Motor vehicle crash deaths and deathsper billion vehicle miles traveled

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Why Trucking Cases Are Different

Tom MooreNational Private Truck Council

• Experienced litigants• A mountain of regulations

Driver Qualification files Employment Pre-employment Drug and alcohol screening Road tests Equipment and maintenance Fuel tax documents (e.g., trip reports, toll receipts, fuel

receipts)

• Document intensive

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Best Practices

Tom MooreNational Private Truck Council

• Investigation and reporting• Emergency procedures• Training• Incident kits• Incident investigation/event management

process

Primary focus is prevention of emergency events so maximum effort is applied to observation, compliance, near misses, and data analysis with appropriate intervention –coaching, training, discipline, etc. – before events can occur.

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Bob Rose

Editor, Transportation Management

J. J. Keller & Associates, Inc.

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USDOT Recordable Accidents

• What accidents to report: Hearse – accident produced a fatality Nurse – accident produced an injury requiring

medical attention Tow – as a result of the accident, a vehicle involved in the

accident was not able or legal to be driven on public roadways

• USDOT recordable accidents require drug and alcohol tests that meet USDOT requirements Fatality - Driver must be tested Injury or Vehicle Towed - Driver tested if cited

Bob RoseJ. J. Keller &

Associates, Inc.

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What Goes on an Accident Register

Bob RoseJ. J. Keller &

Associates, Inc.

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What Goes on an Accident Register

Bob RoseJ. J. Keller &

Associates, Inc.

Motor Carrier Legal Name (DOT Registration)

Date & Time of Accident

Accident File Number(Not Required)

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What Goes on an Accident Register

Bob RoseJ. J. Keller &

Associates, Inc.

City or Town and State

Equipment Number(Not Required)

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What Goes on an Accident Register

Bob RoseJ. J. Keller &

Associates, Inc.

Accident Register Dates

Driver Name

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What Goes on an Accident Register

Bob RoseJ. J. Keller &

Associates, Inc.

Number of Injuries

Property Damage (Not Required)

Number of Fatalities

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What Goes on an Accident Register

Bob RoseJ. J. Keller &

Associates, Inc.

Hazardous Materials (Other than fuel spilled

from fuel tanks)

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Driver Post-Accident Procedure

1. Stop immediately

2. Prevent additional accidents Flashers Emergency warning device (Parts 392, 393)

3. Notify law enforcement (location, # vehicles, # people)

4. Check for injuries

5. Document details including a diagram

6. Notify company

7. Complete preliminary accident report

Bob RoseJ. J. Keller &

Associates, Inc.

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Driver Information Gathering Checklist

□ Exact location of the accident□ Time of the accident□ Estimate of injury/damage□ A description of damage to vehicles and/or property□ Names and addresses of persons involved in the accident□ Names and addresses of insurance companies of all persons

involved□ Type, make, and model of vehicles involved□ License numbers of all vehicles involved□ The names and departments of the investigating officers

Bob RoseJ. J. Keller &

Associates, Inc.

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Accident Reporting Kit Elements

□ Reporting envelope to store all accident-related information

□ Report form for recording information at the scene□ Accident notification card for use when the driver is unable to

leave the scene of an accident to notify his/her employer□ Witness cards to ensure that minimum data has been obtained

from witnesses of the accident□ Pencils□ Disposable camera to visually record information□ Safety vest

Bob RoseJ. J. Keller &

Associates, Inc.

A standard accident report kit should be kept in each vehicle. It should include:

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Tips for Photographing the Accident Scene

• Safety first!• Use polarized lens to limit glare and a

flash for night and vehicle interior pictures• Do not photograph injuries to others at the accident

scene; however, do photograph those involved if they appear unharmed

• Include landmarks to help denote scale and position

Bob RoseJ. J. Keller &

Associates, Inc.

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What to Photograph at the Accident Scene

A driver should photograph the followingitems at the scene of an accident:

Position of vehicles – where they came to rest Vehicle damage – before they move it! Debris and tire tracks/skid marks – position and length Both vehicles' tires – contact points and tread depth Obstructions – viewed from in the vehicle if possible Witness view – at eye-level and position Interior of any vehicle in an injury or fatal accident – body

contact points on vehicle’s interior

Bob RoseJ. J. Keller &

Associates, Inc.

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J. Scott Roberts, CTPDirector of Safety

Joseph Cory Holdings LLC

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Cory Fleet Operations• Fleet consists of :

450 Vehicles 65 Sleeper & Day cab Tractors 385 Straight Trucks

• 60 Locations• 505 Drivers (167 CDL)

Scott Roberts Joseph Cory Holdings LLC

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• Dispatchers need to understand an accident will disrupt the normal logical thought process of those involved, especially if the incident involves an injury or death.

• Dispatchers must “red flag” accidents and notify a supervisor or manager.

• Do your best to keep the driver calm and focused.

• Have a procedure or action plan posted near by to stay on point.

Dispatcher is Critical!

Scott Roberts Joseph Cory Holdings LLC

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• You may very well be the only person on scene who could call for help.

• While state laws vary regarding this (check local laws), most states have laws that require anyone over the age of 16 to notify law enforcement or emergency services if they are aware of an injury or property damage following a motor vehicle accident.

• Always call Police!

First Responsibility:Check on Other Party

Scott Roberts Joseph Cory Holdings LLC

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• Whenever possible do not touch or move anything especially a person.

• Place flares, triangles and other emergency devices so they are as visible as possible.

• Only in rare instances is it absolutely necessary to move a vehicle(s) or person. “Good Samaritan” & “Reasonable Man”

laws/standards

Second Responsibility:Prevent Further Injury

Scott Roberts Joseph Cory Holdings LLC

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• Never Admit Fault – This is obvious; however, understand this is a critical item. Not all accidents are as they appear… unlicensed or intoxicated drivers are common as well as other violations.

• Make No Offers of Payment or Settlement –Same as admitting fault, regardless of how minor the incident

• Be Factual and Direct in Answering Law Enforcement or Emergency Responders –Do not be afraid to say “I don’t know”.

Communication on Scene

Scott Roberts Joseph Cory Holdings LLC

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• Pictures, pictures and more pictures! Will someone who reviews my accident feel like they were there?

• Cory drivers are asked to photograph: all 4 sides of all vehicles involved, including plate

and truck numbers vehicle relation to each other (often determines

fault) close up shots of damage (protects against false

claims) identify location (a must if reconstruction is

needed)

• Never photograph an injured person!

Documenting the Scene

Scott Roberts Joseph Cory Holdings LLC

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• Cory supplies all drivers and supervisors with: Digital camera Blank accident report Accident procedure checklist or wallet card

• Supervisors are encouraged to respond to accident locations if reasonable

• Accident training and regular re-training Post accident reviews during driver meetings Includes MVR and MCMIS roadside performance –

Patterns?

Best Practice

Scott Roberts Joseph Cory Holdings LLC

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Photographing:Vehicle Relation at Collision

Scott Roberts Joseph Cory Holdings LLC

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Photographing:Vehicle Relation at Collision

Scott Roberts Joseph Cory Holdings LLC

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Photographing:Documenting Location

Scott Roberts Joseph Cory Holdings LLC

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Photographing:Skid Marks & Other Evidence

Scott Roberts Joseph Cory Holdings LLC

Skid Marks

Truck Rollover

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Photographing:Skid Marks & Other Evidence

Scott Roberts Joseph Cory Holdings LLC

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Scott Roberts Joseph Cory Holdings LLC

Tire Marks

Crash Debris

Photographing:Skid Marks & Other Evidence

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Photographing:Full Scene View

Scott Roberts Joseph Cory Holdings LLC

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Photographing:Side, Distance at Rest

Scott Roberts Joseph Cory Holdings LLC

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Photographing:Front and Side Damage

Scott Roberts Joseph Cory Holdings LLC

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Photographing:Front and Side Damage,

No Skid Mark

Scott Roberts Joseph Cory Holdings LLC

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Photographing:Front Damage

Scott Roberts Joseph Cory Holdings LLC

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Photographing:Signage, No Skid, Tags

Scott Roberts Joseph Cory Holdings LLC

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Photographing:Pushed Into Intersection

Scott Roberts Joseph Cory Holdings LLC

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Photographing:Truck Rear Damage, Tags

Scott Roberts Joseph Cory Holdings LLC

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• Names (Everyone)• License Number• Vehicle Information• Insurance Information• Contact Information• Witness Information• Obtain a card from the responding officer and a

case number (often Police reports will take days to obtain)

• Final accident reports should be completed by a supervisor during a one on one with the driver regardless of severity.

Often completed with Police Information exchange form

Information Gathering

Scott Roberts Joseph Cory Holdings LLC

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• Freeze documents in any injury case Photographs and Evidence from Scene: maintain a chain

of custody for film/image (use experts and document!) Driver Records: driver’s daily log (previous 7 days or from

last reset), time card data, driver qualification files (including testing and physicals)

Trip Records: manifest/trip report, fuel and toll receipts Equipment Records: pre-trip and post trip inspections, vehicle

maintenance records (from annual inspection to present) OBC and ECM data:

ECM Time/Date information is not accurate take pictures of the ECM Odometer/Vehicle

Do not start/move the vehicle because that resets the ECM memory Use a 3rd party (e.g., Engine Manufacturer) to extract the data

to avoid claims of tampering

Preservation of Documents

Scott Roberts Joseph Cory Holdings LLC

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• Beyond the basics Every Supervisor and Manager receives

training/education on completing accident reports, including drawing.

Provides a comparison once the Police report is received.

All accident reports are reviewed weekly by an accident review committee.

The Internal Accident Report

Scott Roberts Joseph Cory Holdings LLC

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Being an Artist is not Required

• Templates are available • Teach the importance of details, not scale• Police reports are standardized for federal

reporting purposes. Tailor your internal report similar, but more user friendly… capture the same information.

Helpful Tip: Provide or have match box cars to help visually recreate the accident

Scott Roberts Joseph Cory Holdings LLC

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Actual Drawing

Scott Roberts Joseph Cory Holdings LLC

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Accident Review Committee

Scott Roberts Joseph Cory Holdings LLC

• Determine follow-up and feedback How did the manager and/or staff perform? What post-accident retraining is appropriate? Is disciplinary action necessary? Driver notification

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Driver Notification

Scott Roberts Joseph Cory Holdings LLC

The classification of the above referenced accident is:PreventableNon-PreventableEstimate of injury/damage

Negligence:YesNo

1st Accident2nd Accident3rd Accident

Due to the referenced accident the Safety Committee’s recommendation is indicated below (to be completed in 7 days unless otherwise noted).

No actionSafety Seminar Specify:_____________ (Attach receipt of completion)Road Test Re-evaluation Specify:_____________(Attach receipt of completion)Department of Motor Vehicle approved course to be completed in 30 days.Driver removed from delivery schedule Date removed:_____________Driver is disqualified from operating under Cory’s operating authority. Effective:_____________Other Notes:_____________

Contractor Acknowledgment: ___________________ ___________________ ___________

(Print Name) (Signature) (Date)

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Accident Meetings

Scott Roberts Joseph Cory Holdings LLC

• Mission – Make the reactive process a proactive learning tool

• The follow-up process provides an educational opportunity to serve the company in the future

• Cover accidents in detail… What can we learn? What can we apply? What if all accidents had the potential to be a

disaster?

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Post Accident Results

Scott Roberts Joseph Cory Holdings LLC

• Mandatory ride evaluation – under similar conditions

• Mandatory retraining – should be specific to the type of event

• Additional Options: Approved driver improvement course Removal from operations schedule/suspension Disqualification from driving

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• Starts with the MVR Review – Identify good drivers and train marginal drivers…especially, under similar conditions of operation

• Orientation should include mock accident reporting

• Manager, Supervisor or Trainer ride evaluations are key during the first year – 1 per quarter minimum

Pro-Active Approach

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Checks and Balance• Use OBC data and call-in number or require

random spot checks as part of your program

• Benefits: Builds accountability Sends a clear message to drivers that safety is

serious and part of the culture Tie into both disciplinary and rewards program

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Cory Results:Safe Stat Accident Data

Scott Roberts Joseph Cory Holdings LLC

Over 50% reduction in accident costs

since 2007!

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Question & Answer

Please submit questions to “Q&A”

using the Q&A tool

Gary Petty National Private Truck Council

Tom MooreNational Private Truck Council

Scott Roberts Joseph Cory Holdings LLC

Bob RoseJ. J. Keller &

Associates, Inc.

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Closing Remarks• Checkout the archive of past topics at: http://

www.jjkeller.com/nptcinfo PowerPoint slides up in 1-2 days Recording up in 1 week

• Topics for 2010: February 3 – DOT Regulatory Update – CSA 2010,

Enforcement Measures and More! March 10 – Private Fleet Viability – Customer Service June 2 – Enhanced Driver Qualification – Testing, Physicals

and Background Checks October 20 – Private Fleet Viability – Driver Recruiting &

Retention

Gary Petty National Private Truck Council