DIGITAL APPLICATIONS SERVICES - HCL Technologies · hcl engineered digital business platform in devops mode, which provided the customer to launch disruptive services with speed legacy

1 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential

DIGITAL APPLICATIONS SERVICESA HOLISTIC APPROACH TO DIGITAL TRANSFORMATION

Anand Birje – Corporate Vice President, HCL


HCL HAS UNPARALLELED HERITAGE IN ENGINEERING BUSINESS CRITICAL PLATFORMS

IF YOU HAVE EVER

BOOKED AN AIRLINE TICKET ON A RESERVATION PLATFORM

CALLED FOR SUPPORT FROM YOUR CAR’S TELEMATICS SYSTEM

CONSULTED YOUR DOCTOR ON A CONNECTED HEALTH PLATFORM

ENJOYED THE FLAWLESS EXPERIENCE OF A GAMING CONSOLE

ORDERED A HAMBURGER ONLINE

BOOKED EVENT TICKETS AND SELECTED THE BEST SEATS

GAINED REAL TIME VISIBILITY INTO A GLOBAL FLEET OF VEHICLES

CONFIGURED AND BOUGHT INSURANCE THROUGH MOBILE

WITHDRAWN MONEY FROM A SECURE ATM OR TRANSFERREDMONEY ABROAD USING AN ONLINE SERVICE

ENGINEERED

BY HCL…THEN YOU HAVE BEEN TOUCHED BY A PLATFORM

Leading Technology solution provider to

Aviation Industry

Largest Wireless communication

service provider in the U.S.

A Swiss multinational and

leading Healthcare company

Leading company in Gaming Industry

One of the world's largest fast food restaurant chain

One of the American global entertainment

company

Leading Transportation

Service provider

One of the F500 Financial Services

company

Leading self-service kiosks manufacturer


WHAT DOES DIGITAL TRANSFORMATIONMEAN TO THE 21ST CENTURY ENTERPRISE?

Better Customer

Experience

Lean & Efficient Business

BusinessAgility &Speed

ImprovedBusiness

Outcomes

BetterEcosystemLeverage


DIGITAL TRANSFORMATION JOURNEYS ARE COMPLEXAND ARE POWERED BY TECHNOLOGY TRANSFORMATION

OrganizationalCulture

Customer Experience

BusinessProcess

Security &GRC

Partner Ecosystem

ManagementCommitment

DigitalTechnology


THE CURRENT STATE OF DIGITAL TECHNOLOGY CAN BE DEFINED AS A DIGITAL TECHNOLOGY FOOTPRINT

Digital Natives

Digital Aspirants

What were they graded

on:

Standardization of

architectures

Consistency in

leverage

Clarity in roadmap


DIGITALLY FOCUSED ORGANIZATIONSHAVE A DIFFERENT TECHNOLOGY FOOTPRINT

Apps / Digital Platforms

Data Devices

ConnectedEnterprise

Traditional Technology Footprint Digital Technology Footprint

Security & Governance

IT Infrastructure

Enabling Applications

Industry Applications

BackendApplications

User Facing Applications

Business

Partners

Customer

IAM

Application Access Control, GRC

Firewalls, IDS/IPS etc.

IT


HCL HAS RE-CATEGORIZED ITS APPLICATIONS BUSINESS TO MEET THIS NEW DEMAND

HCL Application Division Strategic Levers

Digital & Analytics Practice

Focused Digital and Analytics Org: Focus on Design Thinking,

Digital Platform & App Development, App Modernization and

Advanced Business Analytics

ASM Delivered on award-winning Automation Platform – DRYiCE™

which simplifies operations and increases business speed

Packaged Apps on Cloud

Strong end-to-end cloud services

“Cloud Partnerships” with SAP, Oracle, MS, Infor

PowerObjects Acquisition


THE DIGITAL TECHNOLOGY FOOTPRINT ADDRESSES TYPICAL PRESSURE POINTS

Apps / Digital Platforms

Data Devices

ConnectedEnterprise

Security & Governance

How do we take an idea to market in the shortest possible time?

How do we monetize device and sensor data?

How do I mitigate the risk and hazards associated with Digital exposure?

How do I create and leverage a vibrant and connected ecosystem of users, partners and customers?

How do we decrease our legacy footprint and cost; while improving support for our new initiatives?

How do I maximize my leverage of the cloud while maintaining cost, quality and performance?

How do make the insight derived from all my data; the backbone of my digital business?


HCL’S DIGITAL TRANSFORMATION PRACTICESPECIFICALLY TARGETS THESE PRESSURE POINTS

Asset Value Chain User Value Chain

DevOps, Autonomics & Orchestration

Design Thinking

Modern App Development

Cloud & Security

Digital Technology Footprint (DTF)Transformation Program Management

Digital Experience Re-imagination

Digital Platform & Application Re/Engineering

Digital Foundation Transformation

Digital Ready Operations Transformation & Management

Dev

ices

Big

Dat

a A

nal

ytic

sData Integration

Device Integration


DETAILED DIGITAL TRANSFORMATION PRACTICESERVICE CATALOGUE

DTF Transformation Program Management

Digital Experience Re-imagination

Digital Platform & Application Re/Engineering

Digital Foundation Transformation

Digital Ready Operations Transformation & Management

DevicesBig Data Analytics

Digital Advisory

Transition & Program Management

Enterprise Architecture Consulting

Governance & Reporting

Big Data Lake

Data Clean-up

Data Transformation

Data Analytics

Visualization & Integration

Devices & Sensors

IOT Infrastructure & Data Acquisition

Data Analytics & Transformation

Enterprise Integration

Visualization & Insight

Design Thinking

Business Process Re-imagination

UX/ CX Strategy

Platform Engineering

API Mgmt. & IntegrationMicro-Services Development

Marketing As a Service

Innovation Labs

Modern Application Dev.

Content and Commerce

Cloud Consulting & Assessment

Cloud Migration & Engineering

Cloud Orchestration

GRC Services

IT Security Transformation

SAAS/ERP on Cloud

DRYiCE Autonomics & Orchestration

Next Generation Data Center Services

Digital Workplace Services Service Orchestration Digital-Ready SecurityAutomated Cloud Operations

Hiring & Training


DIGITAL TRANSFORMATION PRACTICE DESIGN THINKING, USER EXPERIENCE& PROCESS TRANSFORMATION

150+ Talent hired from leading Creative and Digital Transformation Agencies around the world

Led by Jaco Van Eden; previously Digital Transformation Principal at Deloitte Digital

Proven Best-in-class, User-centric and persona-based design methodologies for digital transformation

Full-Lifecycle service from Business Process Consulting, Design and Prototype

Key Digital Transformation Customers

IN-HOUSE DIGITAL AGENCY

FOCUSING ON USER EXPERIENCE

AND BUSINESS PROCESS

TRANSFORMATION LED BY A

DESIGN-THINKING AND USER-

PERSONA BASED APPROACH.

Rated as leaders in Digital Transformation by: Leading American manufacturer of

cosmetics

Leading professional football club

Large Oilfield Services &

Equipment provider


FROM TRANSACTIONAL TO INTUITIVE ROLE-BASED USER EXPERIENCES WITH “123 DESIGN” AT THE CORE OF DIGITAL TRANFORMATION


DIGITAL TRANSFORMATION PRACTICE –DIGITAL PLATFORM & APPLICATION RE/ENGINEERING

$600M Revenues enabled across 200+ customers delivered by 8000+ engineers, architects and consultants

Genesis in Silicon-valley web-API startup acquired in late 2000s

Core Services Offered: Digital Marketing, Digital Commerce, Modern AD and Platform Engineering

Downstream org to BEYONDigital to enable Modern App Architectures and First-build / POC

Key Digital Application and Platform Customers

CUTTING EDGE, OMNI CHANNEL

APPLICATION ENGINEERING PRACTICE

WITH FOCUS ON RAPID AGILE

DEVELOPMENT, CLOUD-FIRST, API

First AND MICRO-SERVICES BASED

DIGITAL ENGAGEMENT PLATFORMS.

MODERN APPLICATIONS PRACTICE

Rated as leaders by:

Leading American

manufacturer of cosmetics

Leading manufactuer of frieght rail road

network

Leading German based

Telecommunication Provider

One of the world's largest

fast food restaurant chain


BusinessAnalyticsServices

DIGITAL TRANSFORMATION PRACTICE –BIG DATA & ANALYTICS SERVICES

$200M+ Revenues enabled across 150+ customers delivered by 3000+ consultants

Big Data, Data Visualization and Analytics/Data Scientists in US, Europe, India

Powerful integrated Analytics proposition with Enterprise Intelligence Hub

Backbone of Digital Transformation practice; working closely with BEYONDigital and Modern Applications teams

Key Business Analytics and Data Customers

Rated as leaders in Data Services by:

One of the world's largest

fast food restaurant chain

Leading Swiss global Financial

services company

One of the F500 Financial services

company

Large Pharmaceutical

company


FOR MODERN APPLICATION DEVELOPMENT

SmartDev ExpMon AppMon SmartBuild SmartTestiDesign SmartRelease ITPA Optibot OpsML iTransform CockPit MyXalytics iMigrate

powered by

Partner Ecosystem:

Design Develop Build Test Release Manage

Satori KI

+ More....

Strategy

MORE THAN 500 SOFTWARE DEV AND TEST ENGINEERS TRAINED

DRYICE FOR AD ACTIVE IN 30+ ENGAGEMENTS

AVERAGE OF 40% EFFORT SAVINGS USING SMARTBUILD & SMARTTEST


POWERING MODERN AD IN DEVOPS MODE

CaptureRequirements

Plan Portfolio

Create anarchitecture

Initiatedesigning

Startdevelopment

Build the infra

Test the Developed Application

Release the Developed Application

Manage

ContinuousDelivery

ContinuousIntegration

ContinuousTesting

ContinuousDevelopment

Operate

ContinuousDelivery

Office

Readiness

SmartBuildSmartTestSmartRelease


CASE STUDIES


DIGITALLY POWERING A UNIQUE FAN EXPERIENCE

DURING THE MATCH | EVENT AFTER THE MATCH | LOYALTY

BUYSHIRT

To: Jacob Turner

From: Man UtdSubject: Your 5

Congratulations!


POWERING REAL DIGITAL OUTCOMES FOR THE UNCARRIER

DISRUPTIVE BUSINESS STRATEGY POWERED BY DIGITAL PLATFORMS & TECHNOLOGY

HCL ENGINEERED DIGITAL BUSINESS PLATFORM IN DEVOPSMODE, WHICH PROVIDED THE CUSTOMER TO LAUNCH

DISRUPTIVE SERVICES WITH SPEED

LEGACY SYSTEMS WERE MODERNIZED AND API’S WERE USED TO INTEGRATE SYSTEMS, PARTNERS & USERS TO CREATE POWERFUL

DIGITAL ENGAGEMENT ACROSS THE ECOSYSTEM

CUSTOMER EXPERIENCE TRANSFORMATION WAS ACHIEVED THROUGH ADVANCED ANALYTICS ON LARGE-SCALE BIG

DATA LAKE AND PERSONA BASED UX DESIGN


CHARTING THE COURSE TO A DIGITAL FUTUREFOR A LARGE RAILWAY COMPANY

HCL HELPED BUILD MODERNIZED TRANSPORTATION ON A DIGITAL TECH PLATFORM

CUSTOMIZED LEGACY MODERNIZATION & INTEGRATION FRAMEWORK TO ALLOW LEGACY & DIGITAL TO CO-EXIST & INTEGRATE

FLEXIBLE & COMPOSABLE PLATFORM APPROACH WITH SERVICE CATALOG & COMPLEX EVENT PROCESSING

ORGANIZATION SILOS BROKEN WITH DEVOPS MATURITY MODEL SPECIFIC TO ENVIRONMENT AND CULTURE

BUSINESS TRANSFORMED BY A DIGITAL TECH PLATFORM PROVIDING REAL-TIME VISIBILITY INTO OPERATIONS, IMPROVING SAFETY & CUSTOMER EXPERIENCE


CREATING DELIGHT THROUGH DIGITAL ENGAGEMENTFOR A QSR GIANT

HCL HELPED ENGINEER A DIGITAL ENGAGEMENT

PLATFORM

CONTENT-RICH WEB APPLICATIONS ENSURE

CONSISTENT BRANDING AND LOCALIZATION

ACROSS 25 MARKETS

SINGLE SOLUTION TO CONNECT DESIGN, MARKETING, WEB

OPERATIONS & IT ACROSS THE GLOBE

UPTO 85% COST REDUCTION IN ON-

BOARDING NEW MARKETS

INNOVATIVE SOLUTIONS: GLOBAL DESKTOP &

MOBILE FRAMEWORKS, RESTAURANT LOCATOR,

NUTRITION WEBSERVICE

360° CAMPAIGN VIEW ACROSS US, UK AND CANADA, ENABLING

POWERFUL MARKETING


SUMMARY


HCL IS BECOMING THE “DIGITAL APPLICATION SERVICES” VENDOR OF CHOICE FOR ENTERPRISES

CUSTOMER COMPETITION WHY HCL WON DTF COMPONENTS

Leading German global banking and Financial Services company

ACCENTURESTRONG DIGITAL MARKETING EXECUTION & ADOBE FRAMEWORK CAPABILITY

BEYONDIGITAL

World's largest Market Research Company

13 VENDORS (CAP, IBM, COGNIZANT ETC.)

STRONG PLATFORM ENGINEERING AND MODERN APP DEVELOP CAPABILITY; UX TRANSFORMATION STRENGTHS

BEYONDIGITAL, MODERN APPS PRACTICE

Large Financial Services ProviderHCL REPLACED IBM AND OTHER VENDORS

STRONG DOMAIN (FINTECH) FOCUS + STRONG MODERN AD CAPABILITY

MODERN APPS PRACTICE

Leading Transportation Services provider

INFOSYS AND DELOITTEDOMAIN STRENGTH + CHANNEL TRANSFORMATION KNOW-HOW + MODERN AD CAPABILITY

MODERN APPS PRACTICE, BUSINESS ANALYTICS PRACTICE, BEYOND DIGITAL

Leading provider of specialized services in Wireless Telecommunication

NONEDOMAIN STRENGTH + ANALYTICS AND APPLICATIONS CAPABILITY

MODERN APPS PRACTICE, BUSINESS ANALYTICS PRACTICE

An Australian multinational Bank TCS, ACCENTURE AND EYSTRENGTH IN PEGA + INVESTMENT IN NEW CAPABILITY LIKE KOFAX AND ROBOTIC-PROCESS-AUTOMATION

MODERN APPS PRACTICE, DRYICE AUTOMATION

Multinational Heavy Equipment manufacturers from Sweden

ACCENTURE STRONG BPM CAPABILITY MODERN APPS PRACTICE

Leading Telecommunications Provider

DELOITTE, KPMG, INFOSYS

STRONG TECH TRANSFORMATION CONSULTING + STRONG BIG DATA LAKE AND ADVANCED ANALYTICS CAPABILITIES

BUSINESS ANALYTICS PRACTICE, MODERN APPSPRACTICE

One of the F500 Financial Service Company

TCS, IBM (ETL), SAS (PREDICTIVE ANALYTICS), SAP

STRONG BIG DATA LAKE AND ADVANCED ANALYTICS CAPABILITIES + VISUALIZATION AND UX CAPABILITY

BUSINESS ANALYTICS PRACTICE & BEYOND DIGITAL

One of the largest Scandinavian Insurance company

COGNIZANT & TCS END-TO-END ADVANCED ANALYTICS CAPABILITY BUSINESS ANLAYTICS PRACTICE, BEYONDIGITAL


HCL HAS INDUSTRY-LEADING CREDENTIALS IN DIGITAL ENABLEMENT TECHNOLOGIES

$600+M Digital Application & Platform Engineering Business with 8000+ consultants support 100+ customers

BEYONDigital organization with 150+ Design & UX/CX centric talent

Actively supporting 50+ DevOPs environments

$200+M B.I. & Data Analytics Practice; 50+ global customers supported by 1000+ engineers

$200M of cloud consulting and cloud managed services with industry leading I.P. and Partnership ecosystem

Dedicated Security Business with $200M revenues, 3000+ professionals and 40+ customers

Industry-leading Internet of Things practice with more than 25 customers

Digital Technology Transformation AT SCALE


THANK YOU

Documents

DIGITAL APPLICATIONS SERVICES - HCL Technologies · hcl engineered digital business platform in devops mode, which provided the customer to launch disruptive services with speed legacy