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Digital Identity in the Passenger JourneySimon Wilcox, Heathrow AirportJune 2018
Our journey… the challenge
2
Growing demand to travel
Has the passenger journey really ever changed?
Classification: Public
Why are we embracing this change?
Our vision:To give passengers the best airport service in the world.
Classification: Public
“Unlocking capacity, delivering an affordable airport where the end-to-end passenger journey is personal, simple and reliable and becoming an
industry leading airport in automation & passenger identification”
Automation of the passenger journey at Heathrow
Know the Passenger
Think End-to-End
AutomateTransactions
Adaptable Implementation
Classification: Public
Why do this?
Passenger experienceResilience
Predictability
Choice
Seamless journey
Stress freeSecurity
Focus on serviceSustainable
Working together
PersonalCapacityReliable Easy
Fast
Safety
Classification: Public
It’s not about the technology…
Best airportservice inthe world
Technology Process
People
Classification: Public
Integrated identification to create a seamless journey
Online Check-in
Bag-drop Automated Ticket Presentation
BoardingSecurity
DEPART
ARRIVE
Classification: Public
Identity Management & Biometrics roadmap for Heathrow Airport – part funded Version 0.7 – 30/05/2017
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Agreement of Passenger Identity envelope
Differentiated screening
Complete end-to-end operational trial of Passenger Identity Management
Complete operational trials of components of Passenger Identity Management
International identity assurance collaboration
Facilitating automation of AAA
T5 AAA & CDL enrolment at Bag Drop
Domestic AAA compliance
Self-service Bag Drop
Deliver ID authentication (T5 BA)
Deploy across full SSBD estate
Prototype ID authentication (T2/T3 First of Type SSBD)
Self Boarding
T5 enrolment / authenticate trials for International
Decision on AAA enrolment methodology
IATA One Identity
IATA One Identity pilots Implementation at LHR based on learning from pilots
Enhancements to Embarkation / Exit checks
Queue Measurement solution
Security Queue Measurement deployment
Queue Measurement deployment to other LHR areas? (e.g. Immigration halls)
Passenger tracking and information provision
Assist with identification of undocumented arrivals
Incident management
Develop/procure 1 to many recognition solution
Automatic re-entry into UK for 'known' passengers
Automation of Domestic transfer process
T5 merge of Ready to Fly and CDL enrolment into Automated Ticket Presentation
T5 merge Border Force checks into Automated Ticket Presentation
Replicate solution in T2 Connections
Automation of staff access/egress
Commercial tool
Agreement of biometric modality
Establish enrolment options inT5 and common use terminals
T5A Domestic Self Boarding (biometric verification for CDL)
T5 International Self Boarding (Deployment of biometrically enabled solution to T5 International stands plus enrolment infrastructure)
T2 International Self Boarding (Upgrade T2B with biometric verification, T2A deployment plus enrolment infrastructure
Deployment of Automation projects across the LHR campus with automated AAA
T2A Domestic Self Boarding trial (biometric verification for CDL)
Self Boarding incorporating biometric verification deployed to all T2 & T5 stands
T2B Self Boarding (non-biometric solution)
Delivery of anIntegrated IDmanagement solution for LHR
One to many Self Boarding incorporating biometric verification deployed to all T2 & T5 stands
*6 monthly reviews to consider impact of disruptors, legislative changes, new technology availability and strategy changes
Passenger identification
Our roadmap encapsulates the key initiatives that we are progressing at Heathrow over the coming years
Data Driven Differentiated Security (3DS)
Facilitating automation of AAA for Self-service Bag Drop and Self Boarding
Automatic re-entry into UK for 'known' passengers
IATA One IdentityInternational identity
assurance collaboration
Incident managementAutomation of Domestic
transfer processAutomation of staff
access/egressOperational flow
managementPersonalised services for
passengers
Assist with identification of
undocumented arrivals
Enhancements to Embarkation /
Exit checksCommercial tool
Classification: Public
Developing a digital journey fit for the modern world…
Airlines Gov.
Airports Challenges to overcome:
• Privacy and GDPR• Continued collaboration • Getting quality data early• Regulation • Trust • Sharing of data
