Digital Transformation at an Enterprise Level

At H&L Digital we create end-to-end digital solutions that leverage

existing platforms and data to help enterprises outpace digital

disruption and unlock digital growth opportunities.

We believe in more than automating business processes. We strategize

with client partners to create experiences that transform business

process and help companies differentiate themselves.

We get there by strategically leveraging existing software capabilities

and designing experiences people love to use that are assembled and

run at an enterprise level.

2 3

Defining What Digital Means at Infor

Digitizing a process or

experience to make it more

effective and impactful for

the connected-business age

AUTOMATION

Rethinking business and

creating new data-driven

ways to deliver an elevated

experience, service, or product

DIFFERENTIATION

+

4 5

The Elements of Digital Transformation

The rise of powerful digital platforms and networks

has sparked significant changes in the way we all

work, communicate, and sell.

Digitization

Products & Services

Customer Experience

Software

Cloud

Delivery Platform

Super Computer

New Information Models

Data Science

Machine Learning

Big Data

Prediction

API Economy

Publish & Subscribe

Real Time

IP

Networks

Community

De-centralized

Scale

Instrumented World

Smart Automation

Sensors

Analytics

IoT

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OUR MISSION:

We create end-to-end solutions

to help enterprises outpace

digital disruption and unlock

growth opportunities

8 9

An Enterprise-Out Approach

By driving digitization at every touch point and at every

level–employee, customer, and operations–we catalyze

change and add value across the entire enterprise.

Only by innovating at this enterprise scale can we create

a long-term competitive advantage that builds demand

and engenders loyalty.

Strategy / Design / Assemble / RunH&L Digital

ION API / Infor Ming.le / Rhythm / IoT / SkyVault / ...Platforms

CloudSuite / Commerce Cloud / Non-Infor SystemsSolutions

DIGITAL

ENGAGEMENT

DIGITAL

ENABLEMENT

DIGITAL

BACKEND

OPERATIONSCUSTOMERS

Digital Cloud Solutions

EMPLOYEES

The Enterprise / The Brand

11 10

Digital Ecosystems: Driving organizational change

To uncover new value in today’s business environment,

leading organizations are fast becoming connected,

value-driven ecosystems. By moving away from software

as individual platforms of capabilities, an ecosystem

approach looks to create interrelated products, services,

and software that act as value-multipliers for other parts of

the organization and achieve new levels of customer and

employee experience and operational efficiency.

OperationalE�ciency

CustomerEngagement

EmployeeEngagement

Designed to enable new capabilities, generate new revenue streams,

create differentiated IP, and help the organization run better.

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An End-to-End Digital Cloud Solution

Strategize

Focus on company mission and define the vision

for digital transformation.

Design

Define components and create experiences based on

business and user needs.

Assemble

Leverage products and platforms to assemble digital cloud services.

Run

Manage digital products and

provide continuous support, updates, and deployment.

14 15

Strategize: Creating a shared vision

Building on the insights from the interactive workshops, we

create a digital strategy for the business and the brand. We

start by defining a digital ecosystem and identifying ‘quick

wins’ to prototype first. Our development team collaborates

with customer IT teams to identify gaps in current architecture

and create implementation roadmaps.

Embracing digital transformation can be challenging for any

organization. We help our customers influence the hearts

and minds of their business by creating change management

materials to promote adoption across the entire organization.

1716

Design: Building the right experience

Design-first thinking means focusing on the experiences

we seek to create for end-users. We change the way

employees engage and collaborate together and the

way customers interact with the organization.

We do this by creating beautiful, intuitive experiences

for our users to reach their end goals and work

seamlessly in any environment.

1918

Assemble: Bringing it all together

We leverage disparate products and services, as well as existing

technologies, to power elements of the digital ecosystem. We

do a gap analysis and understand the components required for

integration and potential development to accelerate the project.

2120

O�ce of Digital Transformation

CHANGE-MANAGEMENT

Programs + Innovation Governance and Transformation

Visioning, Program Governance, Roadmap, Advisory

Roadmap and Architecture Shared Services Optimization

Automation vs. Di�erentiation Workshops

Metrics + Tracking

Co-innovation

Analytics & Data Science

Outbound Marketing

Rapid innovation prototypes

New use cases

New revenue streams

Transformation & operating rhythm

Portfolio and program management

Org, sta�ng, recruitment, and performance criteria

Partner commercialization management

Big decisions & change

Governance & Rollup

Timing and sequencing dependencies of all programs

Architecture (App, Data, Tech)

Governance and guidelines

Roadmap and migration

Integration

Project Management

Data & Tracking

Architecture and integration

OCM and communications

Adoption, education, and training

Process optimization

Deployment factory/readiness

CHANGE-MANAGEMENT

Run: Continuous management and support

We manage SaaS services with company-specific

technology solutions. We provide intellectual property,

dedicated headcount for continued evolution/transformation

along with a business model that involves some shared risk

and incentive for increased utilization of the solutions.

2322

True partner collaboration through a design-first workshop model not only uncovers new ways of doing things, but also excites hearts and minds to go out and get those things done.”

Marc Scibelli

CHIEF CREATIVE OFFICER, INFOR

24 25

DIGITAL CLOUD SOLUTIONS

Transforming Manufacturing

Anonymized Customer Examples26 27

DIGITAL CLOUD SOLUTIONS

Transforming Healthcare

Anonymized Customer Examples28 29

DIGITAL CLOUD SOLUTIONS

Transforming Retail

Anonymized Customer Examples30 31

Digital Workshop Components:

Digital Visioning: Starting with the end in mind

encourages bigger leaps

Ecosystem Creation: Isolation is the enemy of

enterprise strategy

Driver + Insight Mining: Understand the people, not

just the software

Quick Win Prioritization: A strategy should be

tangible in months, not years

Paper Prototyping: A “show, don’t tell” approach

brings an idea to life early and acts as an innovation

springboard

Hackathons: Cross collaboration with design and

development to create a vision and vet ideas early on

Dependency Planning: Without the right people,

broad buy-in, or resources, ideas can get trapped in

PowerPoint

First Step of the Journey: Digital workshops and hackathons

Workshops allow us to create a shared vision for a company’s

future and prioritize elements of the ecosystem that will make the

biggest impactdo a gap analysis and understand the components

required for integration and potential development to accelerate

the project.

32 33

This document reflects the direction Infor may take with regard to the specific product(s) described in this document, all of which is subject

to change by Infor in its sole discretion, with or without notice to you.  This document is not a commitment to you in any way and you

should not rely on this document or any of its content in making any decision. Infor is not committing to develop or deliver any specified

enhancement, upgrade, product, or functionality, even if such is described in this document.

Copyright ©2016 Infor. All rights reserved. The word and design marks set forth herein are trademarks and/or registered trademarks of Infor

and/or related affiliates and subsidiaries. All other trademarks listed herein are the property of their respective owners. This document is

provided for informational purposes only and does not constitute a commitment to you in any way. The information, products, and services

described herein are subject to change at any time without notice.

Marc Scibelli

Chief Creative Officer, Infor

Marc.Scibelli@infor.com

@marc421

www.hookandloopdigital.com

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