Digital Transformation Study - CA Technologies · Digital Transformation Study Tablulated Industry Results This document contains the tabulated vertical industry results from a global

Digital Transformation StudyTablulated Industry Results

This document contains the tabulated vertical industry results from a global survey of IT and business executives on the topics of Digital Transformation, DevOps and APIs, commissioned by CA Technologies and conducted by the industry analyst firm Freeform Dynmics in August, 2015.

A total 1,442 surveys were completed in the following countries: United States, Canada, Brazil, France, Germany, Italy, Spain, Switzerland, United Kingdom, Australia, China, India, Hong Kong, Japan, Singapore and South Korea. The survey covered the following vertical industries:

• Automotive • Consumer Electronics • Consumer Packaged Goods • Financial Services • Healthcare

• Public Sector • Retail • Telecom • Utilities/Energy

In addition to the basic demographic questions, there are 33 survey questions organized into the following sections:

Section 1: Demographics

Section 2: Digital Transformation

Section 3: Adoption and use of DevOps

Section 4: Adoption and use of APIs

Section 5: Pulling all the areas together

Averages for Banded Questions

2 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com

Section 1: Demographics 6

Geography 7

Industry Sector 8

Organization Size - Private 9

Organization Size - Public 10

Which of the following best describes your role? 11

How much are you involved in the following? (Department/Function) 12

How much are you involved in the following? (Role) 16

Would you align your perspective more with the Software Development or IT Operations function? 20

Section 2: Digital Transformation 21

How is digital transformation of the kind we have described generally taking place in your organization? 22

Who takes the lead on driving digital initiatives in your organization, or is likely to do so in the future? 23

Do you have any planned or ongoing digital initiatives in any of the following areas? 24

How would you sum up the role of the following in relation to customer engagement and/or market development? 28

Beyond high level revenue and profit motives, which are the top three drivers, or potential drivers, of digital initiatives in your organization? 31

What are the 3 most prominent areas of investment to enable digital initiatives in your organization at the moment? 35

Table of Contents

http://www.ca.com

https://www.linkedin.com/company/ca-technologies

http://blogs.ca.com/

https://twitter.com/CAInc


Section 3: Adoption and Use of DevOps 40

How would you sum up your knowledge of DevOps based on our description above? 41

How would you characterise your organization’s current level of DevOps activity? 42

Have any of the following been drivers of DevOps adoption, or might they become so in the future? 43

How much have you looked for the following from your use of DevOps, or might you do so in the future? 47

Do you have any of the following in place to support your IT delivery, whether as part of a DevOps initiative or not? 51

Who do you see as being mostly responsible for the following now (if you are already active) or in the future (if you are not)? 56

How would you sum up the level of importance and challenge associated with the following in relation to current or potential DevOps related activities? 59

How would you sum up the status of your progress in these areas in relation to your DevOps activity? 64

And roughly what are the current levels of the following compared to the situation before DevOps? 69

Table of Contents

http://www.ca.com





Section 4: Adoption and Use of APIs 74

How would you sum up your knowledge of APIs based on our description above? 75

How would sum up your use of APIs in relation to the following? 76

How would you sum up your emphasis on the following types of API in particular? 79

Have any of the following been drivers of API activity, or might they become so in the future? 81

How much have you looked for the following from your API initiatives, or might you do so in the future? 85

Are you comfortable answering some additional questions on APIs? 89

Do you have any of the following in place to support your use of APIs? 90

Have you implemented specific API security measures to protect against the following? 95

How would you sum up the level of importance and challenge associated with the following API related activities? 98

And how would you sum up the status of your progress in these areas in relation to API delivery? 103

And how would you sum up the results you have achieved to date from your API-related efforts in the following areas? 108

Table of Contents

http://www.ca.com





Section 5: Pulling it All Together 112

How much would you say your digital initiatives have benefited the business to date in the following areas? 113

And as a result of your digital initiatives, have you achieved significant measurable benefits against any of the following key performance indicators (KPIs)? 116

What percent of your overall IT spending is devoted to your digital initiatives now, and what do you expect it to be in three years? 120

To help us put some of your answers to this questionnaire into perspective, approximately how much has your organization’s revenue and profit grown over the last year? 122

And how much of your revenue would you estimate came from new business lines (< 12 months old) last year, and what would you expect in 3 years? 124

Thinking overall, how much do you agree or disagree with the following in the context of digital transformation/enhancement? 126

And as you look to act on your digital aspirations and plans, what do you see as the most critical challenges you will face? 131

Averages for Banded Questions 136

Table of Contents

http://www.ca.com






http://www.ca.com





Geography

CountryPercent Value

USA 14% 201

China 8% 113

India 7% 95

Germany 6% 92

Switzerland 6% 86

Italy 6% 85

Singapore 6% 85

Australia 6% 85

France 6% 84

Brazil 6% 82

Spain 6% 80

Japan 6% 80

Hong Kong 6% 80

UK 5% 79

South Korea 5% 77

Canada 3% 38

Grand Total 100% 1442


http://www.ca.com





Industry Sector Sorted by value

SectorPercent Value

Consumer packaged goods 12% 173

Retail 12% 166

Financial services 11% 162

Telecoms 11% 162

Utilities and energy 11% 160

Consumer Electronics 11% 159

Automotive 11% 157

Healthcare 11% 156

Public sector 10% 147

Grand Total 100% 1442


http://www.ca.com






Organization Size - Private Sector

Summary LevelOverall

$100m to $250m $250m to $500m $500m to $999m $1B to $1.9B $2B to $4.9B $5B to $9.9B $10 billion or more

1% 2% 22% 27% 19% 14% 15%

By Industry Segment$100m to $250m $250m to $500m $500m to $999 m $1B to $1.9B $2B to $4.9B $5B to $9.9B $10 billion or more

1% 1% 22% 27% 17% 14% 18%

Financial services 0% 2% 23% 24% 18% 17% 15%

Automotive 1% 1% 20% 28% 21% 11% 18%

Consumer packaged goods 2% 2% 22% 21% 20% 14% 20%

Utilities and energy 1% 3% 24% 28% 18% 12% 14%

Healthcare 1% 3% 27% 28% 17% 15% 9%

Consumer Electronics 0% 0% 21% 33% 18% 12% 16%

Retail 0% 1% 25% 28% 22% 8% 16%

Telecoms 0% 1% 16% 30% 15% 25% 12%

http://www.ca.com





Organization Size - Public Sorted by $10 billion or more


$10B or more $5B to $9.9B $2B to $4.9B $1B to $1.9B $500m to $999m $250m to $500m $100m to $250m

18% 14% 17% 27% 22% 1% 1%

By Industry SegmentPublic sector

$10B or more $5B to $9.9B $2B to $4.9B $1B to $1.9B $500m to $999m $250m to $500m $100m to $250m

1% 1% 22% 27% 17% 14% 18%


http://www.ca.com





Which of the following best describes your role? Sorted by: Senior IT executive, Head of IT, CIO, or similar


Senior IT executive, Head of IT, CIO, or similar

IT manager, Head of function/team within IT, or similar

Other IT professional

Senior business executive (‘C’ level)

Business manager (Head of department, function, etc)

Other business professional

Digital business specialist (chief digital officer, product manager, program manager, etc)

37% 25% 8% 7% 14% 7% 2%

By Industry Segment

Senior IT executive, Head of IT, CIO, or similar

IT manager, Head of function/team within IT, or similar

Other IT professional

Senior business executive (‘C’ level)

Business manager (Head of department, function, etc)

Other business professional

Digital business specialist (chief digital officer, product manager, program manager, etc)

Telecoms 48% 23% 12% 5% 7% 3% 1%

Consumer Electronics 43% 26% 4% 6% 13% 7% 1%

Retail 40% 24% 4% 5% 18% 6% 2%

Financial services 38% 26% 7% 6% 10% 10% 2%

Consumer packaged goods 36% 25% 6% 10% 13% 6% 4%

Healthcare 35% 14% 6% 8% 25% 9% 3%

Automotive 35% 31% 10% 5% 11% 6% 3%

Utilities and energy 33% 33% 10% 8% 11% 5% 1%

Public sector 26% 21% 15% 9% 14% 11% 4%


http://www.ca.com





How much are you involved in the following? (Department/Function) Sorted by: Extensive involvementSummary LevelOverall Summary

Extensive involvement Some involvement No involvement

Customer service 59% 31% 10%

Business operations or logistics 52% 31% 17%

Sales, marketing or business development 48% 31% 21%

Risk and compliance 46% 35% 19%

Overall business strategy and planning 43% 35% 21%

Product research and development 36% 32% 32%

IT strategy and planning 32% 41% 27%

Enterprise architecture 27% 35% 38%

By Industry SegmentAutomotive










Consumer packed goods











http://www.ca.com





How much are you involved in the following? (Department/Function) Sorted by: Extensive involvementUtilities and energy










Financial services










Healthcare











http://www.ca.com





How much are you involved in the following? (Department/Function) Sorted by: Extensive involvementConsumer Electronics










Public sector










Retail











http://www.ca.com





How much are you involved in the following? (Department/Function) Sorted by: Extensive involvementTelecoms











http://www.ca.com





How much are you involved in the following? (Role) Sorted by: Extensive involvementSummary LevelOverall Summary



IT operations (platform provisioning, admin, monitoring, etc) 80% 17% 3%

IT Security 78% 19% 4%

Software development (including design, build, test, etc) 72% 22% 6%

Software release management 71% 23% 6%














Consumer packaged goods











http://www.ca.com





How much are you involved in the following? (Role) Sorted by: Extensive involvementUtilities and energy










Financial services










Healthcare











http://www.ca.com





How much are you involved in the following? (Role) Sorted by: Extensive involvementConsumer Electronics










Public sector










Retail











http://www.ca.com





How much are you involved in the following? (Role) Sorted by: Extensive involvementTelecoms











http://www.ca.com






Would you align your perspective more with the Software Development or IT Operations function? Sorted by: Software Development (including software design, build, test, etc)


Software Development (including software design, build, test)

IT Operations (including platform design, provisioning, admin)

Both (I have a cross-function perspective) Neither (not my areas)

19% 28% 52% 1%

By Industry SegmentSoftware Development (including software design, build, test)

IT Operations (including platform design, provisioning, admin)

Both (I have a cross-function perspective) Neither (not my areas)

Automotive 25% 32% 39% 3%

Consumer Electronics 23% 21% 53% 3%

Telecoms 20% 27% 53% 1%

Consumer packaged goods 20% 32% 48% 0%

Retail 19% 23% 58% 0%

Utilities and energy 17% 31% 50% 2%

Financial services 17% 22% 61% 0%

Public sector 16% 34% 48% 1%

Healthcare 12% 33% 56% 0%

http://www.ca.com





Section 2: Digital TransfomationDefinition of Digital Transformation used in the survey“Digital transformation” is about exploiting modern technology and communications to transform one or more key aspects of your business. This is often associated with customer engagement, but could also be concerned with transforming your core business processes, your workforce, or the way you engage with suppliers and partners. Digital techniques can also be used to simply enhance and optimize the way you do things.

http://www.ca.com





How is digital transformation of the kind we have described generally taking place in your organization? Sorted by: As a coordinated strategic program


As a coordinated strategic program

Via separate, discrete initiatives (not always coordinated)

We use digital more to enhance rather than transform our business

Little or no digital activity

N/A – Digital is a fundamental part of everything we do Unsure

55% 17% 20% 2% 4% 3%

By Industry Segment

As a coordinated strategic program

Via separate, discrete initiatives (not always coordinated)

We use digital more to enhance rather than transform our business

Little or no digital activity

N/A – Digital is a fundamental part of everything we do Unsure

Telecoms 66% 15% 12% 0% 5% 2%

Financial services 65% 14% 16% 1% 3% 2%

Automotive 57% 15% 18% 1% 4% 4%

Utilities and energy 55% 22% 21% 1% 1% 1%

Public sector 54% 13% 22% 1% 7% 3%

Consumer Electronics 53% 18% 25% 1% 3% 2%

Retail 52% 14% 26% 1% 3% 4%

Consumer packaged goods 48% 21% 21% 4% 3% 3%

Healthcare 47% 19% 20% 4% 5% 4%


http://www.ca.com





Who takes the lead on driving digital initiatives in your organization, or is likely to do so in the future? Sorted by: CEO/main board


CEO/main board CMO/marketing CIO/ITCOO/Business operations

Dedicated ‘C’ level executive (e.g. Chief Digital Officer)

Cross functional team(s)

No one driving overall Unsure

24% 8% 39% 9% 10% 8% 1% 2%

By Industry Segment

CEO/main board CMO/marketing CIO/ITCOO/Business operations

Dedicated ‘C’ level executive (e.g. Chief Digital Officer)

Cross functional team(s)

No one driving overall Unsure

Telecoms 31% 8% 39% 2% 10% 8% 1% 0%

Automotive 30% 8% 35% 11% 6% 8% 1% 1%

Retail 27% 10% 35% 12% 10% 4% 0% 2%

Consumer packaged goods 27% 8% 34% 6% 14% 8% 2% 1%

Consumer Electronics 24% 8% 42% 8% 7% 8% 1% 3%

Financial services 22% 8% 44% 7% 8% 9% 1% 1%

Healthcare 21% 6% 35% 7% 12% 12% 3% 4%

Utilities and energy 18% 10% 43% 15% 5% 8% 0% 1%

Public sector 15% 7% 41% 14% 14% 7% 1% 2%


http://www.ca.com





Do you have any planned or ongoing digital initiatives in any of the following areas? Sorted by: Ongoing/recent initiative

Summary LevelOverall Summary

Ongoing/recent initiative Initiative planned No planned initiative Area not relevant to us Unsure

Customer services 48% 35% 7% 4% 7%

Workforce efficiency/effectiveness 44% 33% 10% 5% 8%

Sales and marketing 44% 33% 9% 7% 7%

Product/service development 44% 36% 7% 5% 7%

Operations/delivery 43% 38% 8% 5% 6%

Supplier/partner integration 37% 37% 12% 6% 8%


















http://www.ca.com






Utilities and energy








Financial services








Healthcare









http://www.ca.com






Consumer Electronics








Public sector








Retail









http://www.ca.com






Telecoms









http://www.ca.com





How would you sum up the role of the following in relation to customer engagement and/or market development? Sorted by: Critical


Critical ImportantBecoming important

Likely future requirement Not Applicable Unsure

Web-based applications and services 38% 35% 16% 9% 2% 1%

Mobile technology (e.g. smartphones and tablets) 35% 34% 17% 10% 2% 0%

Internet of Things (connected cars, smart appliances, etc) 28% 28% 21% 13% 9% 1%

Social networks (Facebook, Twitter, Linkedin, etc) 26% 36% 19% 12% 6% 1%

Wearable technology (smart watches/bands, smart clothing) 19% 28% 22% 18% 12% 1%


















http://www.ca.com














Financial services








Healthcare









http://www.ca.com














Public sector








Retail








Telecoms









http://www.ca.com





Beyond high level revenue and profit motives, which are the top three drivers, or potential drivers, of digital initiatives in your organization? Sorted by: Yes


Improved customer satisfaction 49%

Better workforce productivity 44%

Improved customer experience 41%

Improved competitive differentiation 38%

Better agility / speed-to-market 37%

Opening up of new markets 35%

Creation of new business models 30%

Creation of new routes to market 26%




















http://www.ca.com















Financial services









Healthcare










http://www.ca.com















Public sector









Retail










http://www.ca.com






Telecoms










http://www.ca.com





What are the 3 most prominent areas of investment to enable digital initiatives in your organization at the moment? Sorted by: Yes


Strategic IT planning and portfolio management 29%

Modernisation of operational systems (e.g. ERP) 27%

Advanced cybersecurity (e.g. intrusion prevention, SIEM) 25%

Development of customer-facing applications 25%

Business intelligence and analytics 24%

Customer relationship/lifecycle management (CRM) 24%

Customer experience management (CEM) platforms 23%

Infrastructure and tools to enable rapid application delivery 21%

Infrastructure and tools to ensure application performance/quality 21%

Digital content creation and management 21%

Workforce communication and collaboration solutions 18%

Identity and access management 17%

Development/publishing of developer APIs 13%

N/A – No current digital activity 1%

















http://www.ca.com





































http://www.ca.com






Financial services















Healthcare
















http://www.ca.com





















Public sector
















http://www.ca.com






Retail















Telecoms
















http://www.ca.com





Section 3: Adoption and Use of DevOpsDefinition of DevOps used in the surveyDevOps is concerned with streamlining the IT process from requirements gathering, through development and testing, to the deployment and operation of production applications. The idea is to enable faster, better and more frequent delivery of new capability to customers and business users.

http://www.ca.com





Section 3: Adoption and Use of DevOps

How would you sum up your knowledge of DevOps based on our description above? Sorted by: Extensive


Extensive Good Limited None (until I read the definition)

32% 47% 13% 8%

By Industry SegmentExtensive Good Limited None (until I read the definition)

Telecoms 49% 37% 9% 4%

Automotive 36% 41% 16% 8%



Healthcare 30% 44% 16% 10%


Retail 26% 50% 14% 10%



http://www.ca.com






How would you characterize your organization’s current level of DevOps activity? Sorted by: Implemented broadly across IT


Implemented broadly across IT

Implemented in selected areas only

Currently exploring, but not implemented Plans to explore No current plans Unsure

39% 32% 14% 5% 4% 5%

By Industry SegmentImplemented broadly across IT

Implemented in selected areas only

Currently exploring, but not implemented Plans to explore No current plans Unsure

Telecoms 59% 28% 4% 3% 2% 4%

Automotive 42% 34% 8% 6% 4% 4%

Financial services 42% 30% 17% 6% 3% 3%

Consumer Electronics 41% 38% 13% 3% 2% 4%

Retail 40% 30% 13% 5% 5% 7%

Healthcare 35% 33% 13% 6% 7% 6%

Utilities and energy 34% 39% 17% 4% 2% 4%

Consumer packaged goods 32% 25% 27% 8% 5% 3%

Public sector 30% 29% 18% 7% 6% 10%

http://www.ca.com





How much have you looked for the following from your use of DevOps, or might you do so in the future? Sorted by: Major objectiveSummary LevelOverall Summary

Major objective Secondary objective Not a big factor Unsure

Better software performance/effectiveness 49% 35% 13% 3%

More continuous delivery of customer-facing applications 44% 39% 13% 4%

Better software quality 44% 40% 12% 4%

More effective exploitation of mobile 43% 38% 14% 5%

More effective exploitation of the cloud 42% 37% 16% 5%

More continuous delivery of operational systems/software 39% 43% 14% 4%

Streamline/shorten the software development and delivery cycle 39% 42% 14% 5%

Continuous ‘feedback-driven’ software optimisation 36% 43% 16% 4%






















http://www.ca.com





How much have you looked for the following from your use of DevOps, or might you do so in the future? Sorted by: Major objectiveUtilities and energy










Financial services










Healthcare











http://www.ca.com





How much have you looked for the following from your use of DevOps, or might you do so in the future? Sorted by: Major objectiveConsumer Electronics










Public sector










Retail











http://www.ca.com





How much have you looked for the following from your use of DevOps, or might you do so in the future? Sorted by: Major objectiveTelecoms











http://www.ca.com






Have any of the following been drivers of DevOps adoption, or might they become so in the future? Sorted by: Yes


Yes Likely to in future No Unsure

Keeping pace with escalating customer demands 50% 36% 9% 5%

Rapid response to requests from the business 48% 37% 10% 5%

Greater efficiency / lower costs within IT 48% 37% 9% 5%

Creating new and innovative customer experiences 48% 38% 9% 5%

More proactive contribution of value by IT 44% 41% 8% 7%

Rapid time to value from development effort 42% 41% 10% 7%

















http://www.ca.com














Financial services








Healthcare









http://www.ca.com














Public sector








Retail









http://www.ca.com






Telecoms









http://www.ca.com






Do you have any of the following in place to support your IT delivery, whether as part of a DevOps initiative or not? Sorted by: Yes


Yes Partially No, but this is relevant to us No, not relevant Unsure

Portfolio management to prioritise and track IT programs 59% 28% 9% 3% 1%

Software development / configuration management tools 49% 34% 13% 3% 1%

Tools to manage capacity and performance in the production environment 45% 35% 15% 4% 1%

Tools to automate and manage software testing 45% 37% 12% 4% 1%

Release automation tools to orchestrate overall delivery 44% 35% 13% 7% 1%

Agile development techniques/methodologies 44% 40% 11% 4% 1%

Software build automation tools / repository solutions 43% 37% 12% 6% 1%

Access to cloud compute/storage to support development/testing 43% 36% 14% 6% 1%

Automation of platform build/configuration (infrastructure as code) 41% 35% 15% 6% 2%

Service virtualisation to help simulate live environments 40% 37% 15% 5% 3%

Containerisation for improved application portability 35% 41% 15% 7% 2%

SummaryAutomotive














http://www.ca.com

































http://www.ca.com






Financial services













Healthcare














http://www.ca.com



















Public sector














http://www.ca.com






Retail













Telecoms














http://www.ca.com





Who do you see as being mostly responsible for the following now (if you are already active) or in the future (if you are not)? Sorted by: Development team


Development team Operations team Both equally Neither Unsure

Driving the overall DevOps agenda 40% 24% 29% 4% 3%

Acquiring specific DevOps skills and knowhow 28% 27% 35% 6% 4%

Contributing practical ideas for DevOps optimisation 26% 29% 36% 6% 3%

Proactively reaching out across the Dev / Ops divide 23% 37% 32% 5% 3%

By Industry Segment

Automotive



















http://www.ca.com






Financial services






Healthcare












Public sector






Retail







http://www.ca.com






Telecoms







http://www.ca.com





How would you sum up the level of importance and challenge associated with the following in relation to current or potential DevOps related activities? Sorted by: Important/straightforward


Important/ straightforward Important/ challenging Not that important Unsure

Formulating a strategy and setting objectives 55% 37% 4% 4%

Acquiring the necessary skills within IT 45% 41% 9% 4%

Ensuring adequate knowledge of business priorities within IT 45% 41% 9% 5%

Putting the right infrastructure and tooling in place 42% 44% 10% 5%

Educating business stakeholders on the value and benefits 40% 45% 10% 4%

Dealing with security and compliance challenges 40% 45% 9% 6%

Implementing cross-function processes within IT 39% 44% 11% 6%

Determining what to measure to assess impact/ROI 39% 48% 8% 5%

Finding the right suppliers to provide skills and advice 38% 45% 12% 5%

Breaking down cultural barriers between Dev and Ops teams 33% 48% 13% 6%

By Industry Segment

Automotive

Development team Operations team Both equally Neither












http://www.ca.com







Important/straightforward Important/challenging Not that important Unsure
























http://www.ca.com






Financial services












Healthcare













http://www.ca.com


















Public sector













http://www.ca.com






Retail












Telecoms













http://www.ca.com





How would you sum up the status of your progress in these areas in relation to your DevOps activity? Sorted by: Already done


Already done Work in progress To be done No plans Unsure

Formulating a strategy and setting objectives 51% 37% 9% 2% 1%

Acquiring the necessary skills within IT 36% 39% 18% 5% 2%

Ensuring adequate knowledge of business priorities within IT 33% 44% 17% 5% 1%

Putting the right infrastructure and tooling in place 33% 43% 17% 5% 1%

Determining what to measure to assess impact/ROI 32% 47% 16% 4% 1%

Implementing cross-function processes within IT 32% 44% 18% 4% 2%

Dealing with security and compliance challenges 31% 45% 18% 4% 1%

Finding the right suppliers to provide skills and advice 30% 45% 18% 5% 2%

Educating business stakeholders on the value and benefits 30% 44% 20% 5% 2%

Breaking down cultural barriers between Dev and Ops teams 26% 45% 19% 8% 2%

By Industry Segment

Automotive













http://www.ca.com































http://www.ca.com






Financial services












Healthcare













http://www.ca.com


















Public sector













http://www.ca.com






Retail












Telecoms













http://www.ca.com





And roughly what are the current levels of the following compared to the situation before DevOps? Sorted by: No change

Summary Level

No change

1-10% lower (than before DevOps) 11-25% lower 26-50% lower 51-75% lower >75% lower Level went up Unsure

Time to market for new applications 12% 20% 25% 15% 7% 6% 14% 2%

Time and effort spent on testing and remediation 12% 18% 23% 17% 10% 6% 12% 2%

Overall IT cost of delivering a new application 10% 18% 21% 19% 11% 7% 12% 2%

Time to release enhancements to existing applications 10% 20% 23% 19% 11% 6% 10% 1%

Time and effort spent on release management 10% 19% 22% 16% 12% 8% 9% 3%

Number of performance problems experienced in production 10% 18% 22% 18% 10% 10% 11% 3%

Number of defects making it into the production environment 8% 19% 24% 16% 12% 7% 12% 2%

By Industry Segment

Automotive

No change










http://www.ca.com







No change










No change










http://www.ca.com






Financial services

No change









Healthcare

No change










http://www.ca.com







No change









Public sector

No change










http://www.ca.com






Retail

No change









Telecoms

No change










http://www.ca.com





Section 4: Adoption and Use of APIsDefinition of APIs used in the survey:An important digital business enabler is the use of ‘APIs’ (Application Programming Interfaces), which allow apps and applications to access data and services across a network, including over the internet. Publishing APIs to your systems allows developers to compose mobile apps, for example, from pre-built and pre-tested functionality. APIs can be also be used to provide programmatic access to your systems and data by external developers.

http://www.ca.com





How would you sum up your knowledge of APIs based on our description above? Sorted by: Extensive


Extensive Good Limited None (until I read the definition)

34% 42% 17% 7%

By Industry SegmentExtensive Good Limited None (until I read the definition)

Telecoms 50% 35% 11% 4%

Automotive 38% 34% 18% 10%



Healthcare 33% 38% 22% 7%


Retail 30% 42% 16% 11%



Section 4: Adoption and Use of APIs

http://www.ca.com





How would sum up your use of APIs in relation to the following? Sorted by: Managed/coordinated

Summary LevelManaged/coordinated Ad hoc/piecemeal Limited/none Unsure

Building full-function web applications 46% 32% 15% 6%

Integrating ‘back-office’ systems 44% 35% 13% 8%

Building mobile apps 42% 34% 18% 6%

Incorporating third party services into your apps/applications 38% 35% 18% 8%

Enabling third party developers 36% 38% 19% 7%

By Industry Segment

Automotive

Major contribution Good contribution Some contribution Little or no contribution







Managed/coordinated Ad hoc/piecemeal Limited/none Unsure














http://www.ca.com






Financial services







Healthcare














Public sector








http://www.ca.com






Retail







Telecoms








http://www.ca.com





How would you sum up your emphasis on the following types of API in particular? Sorted by: Significant committed use

Summary LevelSignificant committed use Use ramping up Legacy use only Negligible use Unsure

Modern RESTful APIs 45% 31% 11% 6% 7%

APIs based on proprietary protocols 36% 33% 20% 6% 5%

SOAP/XML based Web services 29% 43% 16% 5% 7%

By Industry Segment

Automotive

Significant committed use Use ramping up Legacy use only Negligible use Unsure














Financial services





Healthcare






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How would you sum up your emphasis on the following types of API in particular? Sorted by: Significant committed use






Public sector





Retail





Telecoms






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Have any of the following been drivers of API activity, or might they become so in the future? Sorted by: Yes

Summary LevelYes Likely to in future No Unsure

Delivery of new/better customer experiences 50% 35% 9% 6%

Faster delivery of revenue-enhancing apps/applications 48% 36% 11% 5%

Extending your digital reach 46% 37% 10% 6%

Lowering of IT-related costs and risks 46% 39% 9% 6%

Exploration of new business models 45% 37% 12% 6%

Streamlining your supply/demand chains 45% 39% 10% 6%

Monetisation of your data 40% 41% 12% 6%

Leverage of third-party developer innovation 38% 41% 14% 6%

By Industry Segment

Automotive





















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Financial services










Healthcare











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Public sector










Retail











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Telecoms











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How much have you looked for the following from your API initiatives, or might you do so in the future? Sorted by: Major objective

Summary LevelMajor objective Secondary objective Not a big factor Unsure

Ability to secure APIs effectively 48% 34% 11% 6%

Effective management of API performance / scalability 46% 36% 12% 7%

Ability to manage APIs as ‘products’ 39% 40% 13% 7%

Ability to track and manage use of 3rd party APIs 38% 42% 14% 7%

Ease of API discovery by the broader developer community 37% 42% 13% 8%

Ease of API consumption by external developers 35% 42% 15% 8%

Ease of publishing APIs to external developers 35% 41% 16% 8%

By Industry Segment

Automotive



















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Financial services









Healthcare










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Retail










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Telecoms










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Are you comfortable answering some additional questions on APIs? Sorted by: Yes, I’ll give it a try

Sector

Yes, I'll give it a tryNo, would prefer to skip to the next section (blank)

Overall

11% 13% 76%

By Industry SegmentHealthcare 14% 15% 71%

Automotive 14% 13% 73%

Retail 14% 14% 72%

Consumer packaged goods 13% 17% 71%

Public sector 11% 20% 69%

Financial services 10% 10% 80%

Utilities and energy 9% 11% 81%

Consumer Electronics 8% 9% 83%

Telecoms 5% 10% 85%


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Do you have any of the following in place to support your use of APIs? Sorted by: Yes

Summary LevelYes Partially No, but this is relevant to us No, not relevant Unsure

Access and identity management tools to ensure secure access 49% 34% 12% 3% 2%

Tools to enable rapid identification and fixing of security issues 49% 33% 11% 5% 2%

Run-time API gateway(s) to enhance performance and security 47% 36% 11% 4% 1%

Techniques to encrypt data where appropriate 47% 36% 10% 4% 3%

Coding standards to ensure inherent security of API-enabled systems 46% 35% 13% 4% 2%

Portal technology to enable API discovery and access by developers 45% 36% 12% 4% 2%

Run-time platform(s) to support API growth and scalability 45% 38% 11% 4% 2%

Tools/processes to coordinate/manage API development/publication 44% 39% 12% 3% 2%

Monitoring tools to enable rapid response to performance issues 43% 39% 13% 3% 2%

Tools/processes to prioritise and track API investments 42% 40% 12% 4% 3%














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Financial services












Healthcare













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Public sector













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Retail












Telecoms














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Have you implemented specific API security measures to protect against the following? Sorted by: Yes

Summary LevelYes Only for sensitive apps/data No, but this is relevant to us No, not relevant Unsure

Man-in-the-middle attacks that intercept legitimate transactions 49% 34% 10% 4% 3%

Identity attacks exploiting flaws in authentication 48% 34% 12% 4% 3%

Abuse of authenticated sessions to gain broader unauthorised access 46% 34% 13% 5% 2%

Old, insecure APIs that should have been updated or decommissioned 46% 35% 11% 5% 3%

Parameter based exploits of poorly coded software 44% 37% 12% 4% 3%


Yes Only for sensitive apps/data No, but this is relevant to us No, not relevant Unsure





















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Financial services







Healthcare














Public sector








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Retail







Telecoms








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How would you sum up the level of importance and challenge associated with the following API related activities? Sorted by: Important/straightforward

Summary LevelImportant/straightforward Important/challenging Not that important Unsure





Educating senior budget holder and securing funds 44% 43% 10% 4%

Defining the value of APIs in business terms 43% 42% 12% 4%

Defining a developer community support program 43% 43% 12% 3%


Recruiting a critical mass of developers into your API program 40% 44% 12% 4%













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Financial services











Healthcare












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Public sector












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Retail











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And how would you sum up the status of your progress in these areas in relation to API delivery? Sorted by: Already done

Summary LevelAlready done Work in progress To be done No plans Unsure





Defining the value of APIs in business terms 34% 40% 16% 8% 2%

Defining a developer community support program 33% 37% 18% 9% 3%

Educating senior budget holder and securing funds 31% 43% 16% 8% 2%


Recruiting a critical mass of developers into your API program 28% 43% 17% 9% 3%













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Financial services











Healthcare












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Public sector












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Retail











Telecoms












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And how would you sum up the results you have achieved to date from your API-related efforts in the following areas? Sorted by: Significant contribution

Summary LevelSignificant contribution Some benefit Limited/No benefit Not applicable Unsure

Delivery of new/better customer experiences 42% 36% 14% 6% 2%

Faster delivery of revenue-enhancing apps/applications 42% 35% 12% 8% 3%

Lowering of IT-related costs and risks 40% 37% 13% 7% 3%

Extending your digital reach 39% 36% 15% 7% 3%

Streamlining your supply/demand chains 39% 37% 15% 6% 3%

Exploration of new business models 38% 39% 13% 7% 4%

Monetisation of your data 37% 38% 15% 8% 3%

Leverage of third-party developer innovation 34% 38% 16% 9% 3%


Significant contribution Some benefit Limited/No benefit Not applicable Unsure




















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Financial services










Healthcare











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Public sector










Retail











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Telecoms











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Section 5: Pulling it All Together

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How much would you say your digital initiatives have benefited the business to date in the following areas? Sorted by: Major contribution

Summary LevelMajor contribution Good contribution Some contribution Little or no contribution N/A (no activity) Unsure

Ability to act quickly on opportunities 33% 35% 19% 10% 3% 1%

Opening up of new markets 33% 34% 20% 9% 3% 1%

Creation of new routes to market 31% 37% 19% 9% 3% 1%

Creation of new business models 30% 35% 22% 9% 2% 1%

Ability to attack and defend quickly 29% 36% 20% 10% 3% 2%

By Industry Segment

Automotive

Major contribution Good contribution Some contribution Little or no contribution N/A (no activity) Unsure





















http://www.ca.com






Financial services







Healthcare














Public sector








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Retail







Telecoms








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And as a result of your digital initiatives, have you achieved significant measurable benefits against any of the following key performance indicators (KPIs)? Sorted by: Yes

Summary LevelYes Expecting Not expecting N/A (no activity) Unsure

Customer retention 45% 38% 10% 4% 2%

Customer acquisition 45% 35% 12% 5% 4%

Overall revenue 44% 38% 9% 5% 3%

Customer profitability 41% 39% 12% 5% 3%

Overall profit 41% 40% 10% 5% 4%

New income streams 38% 39% 14% 5% 4%

Share of key markets 35% 42% 13% 4% 5%

By Industry Segment

Automotive

Yes Expecting Not expecting N/A (no activity) Unsure


















http://www.ca.com















Financial services









Healthcare










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Public sector







Overall profit 35% 37% 12% 10% 6%


Retail










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Telecoms










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What percent of your overall IT spending is devoted to your digital initiatives now, and what do you expect it to be in three years? Sorted by: 0

Summary Level0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say

Now 2% 17% 31% 25% 12% 7% 5% 2%

In 3 years 0% 8% 18% 27% 21% 18% 6% 2%


0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say

Now 3% 16% 25% 27% 13% 6% 6% 4%

In 3 years 0% 8% 16% 23% 24% 18% 8% 3%



In 3 years 1% 9% 20% 27% 25% 12% 5% 1%

Now 1% 23% 34% 24% 12% 3% 3% 1%



Now 2% 16% 31% 29% 13% 4% 5% 0%

In 3 years 0% 11% 13% 33% 19% 19% 4% 1%

Financial services


Now 1% 14% 32% 25% 17% 7% 3% 1%

In 3 years 0% 4% 17% 30% 21% 23% 5% 1%

Healthcare


Now 1% 16% 31% 26% 8% 7% 9% 1%

In 3 years 1% 6% 14% 31% 21% 16% 10% 1%



Now 1% 18% 31% 25% 13% 7% 4% 2%

In 3 years 0% 6% 20% 28% 16% 23% 3% 3%


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What percent of your overall IT spending is devoted to your digital initiatives now, and what do you expect it to be in three years? Sorted by: 0

Public sector


Now 3% 18% 29% 27% 11% 5% 5% 3%

In 3 years 1% 8% 20% 22% 24% 14% 8% 2%

Retail


Now 1% 17% 31% 25% 10% 7% 6% 2%

In 3 years 1% 7% 20% 28% 18% 17% 7% 2%

Telecoms


Now 1% 18% 31% 17% 15% 14% 3% 1%

In 3 years 0% 9% 23% 21% 23% 19% 3% 1%


http://www.ca.com





To help us put some of your answers to this questionnaire into perspective, approximately how much has your organization’s revenue and profit grown over the last year? Sorted by: Negative growth

Summary LevelNegative growth 0% (flat) 1%-2% 3-5% 6-10% 11%-20% 21%-50%

More than 50% Unsure

Rather not say

Revenue 1% 3% 11% 19% 25% 18% 10% 5% 4% 2%

Profit 1% 3% 7% 22% 21% 18% 13% 7% 5% 2%


Negative growth 0% (flat) 1%-2% 3-5% 6-10% 11%-20% 21%-50%


Rather not say

Revenue 3% 2% 10% 20% 20% 21% 8% 6% 4% 6%

Profit 1% 3% 4% 23% 15% 19% 18% 5% 5% 6%




Rather not say

Revenue 1% 4% 11% 23% 29% 17% 8% 3% 3% 1%

Profit 0% 2% 12% 28% 23% 12% 12% 7% 3% 2%




Rather not say

Revenue 3% 4% 13% 18% 25% 19% 9% 5% 4% 1%

Profit 3% 5% 6% 21% 20% 23% 10% 8% 4% 1%

Financial services



Rather not say

Revenue 1% 2% 7% 23% 26% 22% 11% 6% 2% 1%

Profit 1% 1% 6% 20% 23% 20% 17% 8% 3% 1%

Healthcare



Rather not say

Revenue 0% 3% 10% 16% 29% 15% 14% 4% 7% 2%

Profit 0% 5% 8% 18% 21% 19% 13% 6% 9% 2%


http://www.ca.com





To help us put some of your answers to this questionnaire into perspective, approximately how much has your organization’s revenue and profit grown over the last year? Sorted by: Negative growth




Rather not say

Revenue 1% 3% 9% 21% 26% 17% 13% 8% 1% 2%

Profit 0% 3% 8% 23% 19% 19% 17% 8% 1% 2%

Public sector



Rather not say

Profit 2% 5% 7% 20% 24% 20% 4% 3% 12% 3%

Revenue 1% 5% 12% 15% 23% 17% 12% 2% 10% 2%

Retail



Rather not say

Profit 3% 2% 7% 24% 22% 14% 13% 8% 5% 1%

Revenue 2% 4% 13% 20% 23% 19% 10% 4% 5% 1%

Telecoms



Rather not say

Revenue 1% 2% 16% 19% 21% 14% 10% 12% 4% 2%

Profit 1% 2% 9% 23% 19% 18% 9% 14% 4% 2%


http://www.ca.com





And how much of your revenue would you estimate came from new business lines (< 12 months old) last year, and what would you expect in 3 years? Sorted by: 0

Summary Level0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say

Now 2% 19% 29% 24% 11% 6% 6% 2%

In 3 years 1% 9% 23% 27% 20% 11% 7% 2%



Now 4% 18% 26% 27% 11% 4% 6% 3%

In 3 years 1% 6% 24% 28% 20% 13% 6% 3%



Now 2% 22% 28% 29% 10% 2% 5% 2%

In 3 years 2% 6% 35% 20% 23% 6% 5% 2%



Now 1% 21% 26% 28% 11% 4% 8% 1%

In 3 years 0% 11% 19% 29% 19% 13% 7% 2%

Financial services


Now 1% 20% 25% 22% 15% 10% 5% 1%

In 3 years 0% 8% 16% 30% 23% 14% 9% 1%

Healthcare


Now 2% 17% 31% 25% 9% 4% 10% 2%

In 3 years 0% 9% 22% 32% 17% 8% 10% 2%



Now 3% 19% 30% 23% 14% 6% 3% 2%

In 3 years 1% 8% 21% 27% 21% 15% 4% 3%


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And how much of your revenue would you estimate came from new business lines (< 12 months old) last year, and what would you expect in 3 years? Sorted by: 0

Public sector


Now 5% 18% 24% 24% 12% 3% 10% 3%

In 3 years 3% 13% 16% 27% 18% 9% 12% 3%

Retail


Now 2% 16% 37% 20% 8% 9% 8% 0%

In 3 years 0% 10% 21% 26% 22% 13% 8% 0%

Telecoms


Now 2% 19% 34% 16% 11% 12% 4% 2%

In 3 years 0% 9% 29% 26% 17% 12% 4% 2%


http://www.ca.com





Thinking overall, how much do you agree or disagree with the following in the context of digital transformation/enhancement? Sorted by: Strongly agree

Summary LevelStrongly agree Agree Neutral Disagree Strongly disagree Unsure

IT is critical to our success going forward 44% 33% 13% 5% 3% 1%

We must get smarter at assessing/prioritising investments to maximise ROI 34% 37% 17% 6% 4% 1%

We must be prepared to experiment and fail quickly on the road to success 33% 38% 16% 7% 5% 1%

We need to shift from fixed product cycles to more continuous innovation 33% 38% 19% 6% 4% 1%

We must streamline IT to free up resources for digital investment 32% 39% 17% 6% 4% 1%

Exploiting digital is as much about culture as it is about technology 31% 40% 19% 6% 4% 1%

We must streamline business ops to free up resources for digital investment 29% 39% 19% 8% 4% 1%

We need to become more of an app-centric, software-driven business 29% 38% 19% 7% 6% 1%

In addition to our core business, we are also now a software company 23% 31% 21% 15% 10% 1%

By Industry Segment

Automotive

Strongly agree Agree Neutral Disagree Strongly disagree Unsure











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Financial services











Healthcare












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Retail











Telecoms












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And as you look to act on your digital aspirations and plans, what do you see as the most critical challenges you will face? Sorted by: Yes


Concerns about security and compliance 38%

Resistance to change within the business 33%

Finding the necessary budget to fund digital investments 29%

Limitations of existing technology platforms and tools 29%

Lack of digital skills and experience within the business 27%

Ability to scale while maintaining quality and performance of apps 27%

Misalignment between IT and the business 26%

Difficulties defining ROI or the meaning or ‘success’ 24%

Poor digital awareness and appreciation among executives 24%

Cultural discouragement of innovation and experimentation 23%

Organisational disjoints within IT (e.g. Dev vs Ops) 23%

Legacy of past digital initiatives failing to deliver 22%















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Healthcare














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Public sector














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Retail













Telecoms














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Averages for Banded QuestionsThe averages provided in this section were calculated for five questions which had a range of banded responses, and are provided to assist in understanding the results.

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Percent of IT spend devoted to digital

Now In 3 years

Average Total Average Total

Total: 26% Total 39%

Average Average

Industry Total Industry Total

Telecoms 31% Financial services 43%

Financial services 28% Consumer Electronics 41%

Consumer Electronics 27% Automotive 40%

Automotive 26% Healthcare 39%

Retail 26% Utilities and energy 39%

Healthcare 26% Telecoms 39%

Utilities and energy 26% Retail 38%

Public sector 24% Public sector 37%

Consumer packaged goods 23% Consumer packaged goods 35%

Grand Total 26% Grand Total 39%


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Overall revenue and profit growth for last year

Revenue Profit


Total 15% Total 17%

Average Average


Telecoms 18% Telecoms 20%

Consumer Electronics 16% Financial services 19%

Financial services 15% Consumer Electronics 18%

Healthcare 15% Retail 18%

Automotive 15% Automotive 17%

Utilities and energy 14% Utilities and energy 17%

Public sector 13% Healthcare 16%

Retail 13% Consumer packaged goods 15%

Consumer packaged goods 12% Public sector 12%



http://www.ca.com





Revenue from new business lines (<12 months old)

Now In 3 years


Total 25% Total 34%

Average Average


Financial services 29% Financial services 38%

Telecoms 28% Consumer Electronics 37%

Consumer Electronics 26% Retail 36%

Retail 26% Automotive 36%

Utilities and energy 24% Utilities and energy 35%

Automotive 24% Telecoms 33%

Public sector 24% Healthcare 32%

Healthcare 23% Public sector 32%




http://www.ca.com





DevOps Achievement - Approx average lowering of key metrics (for DevOps user)

Time to market for new applications Time to release enhancements to existing applications


Total 24% Total 28%

Average Average



Consumer Electronics 25% Retail 31%

Retail 24% Consumer Electronics 30%


Healthcare 24% Utilities and energy 28%

Automotive 24% Automotive 28%


Utilities and energy 23% Healthcare 25%




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Time and effort spent on testing and remediation Time and effort spent on release management


Total 27% Total 29%

Average Average



Public sector 30% Consumer Electronics 31%

Consumer Electronics 28% Consumer packaged goods 31%

Retail 27% Retail 30%

Healthcare 27% Public sector 30%

Utilities and energy 27% Automotive 29%

Consumer packaged goods 27% Utilities and energy 28%

Automotive 24% Healthcare 27%




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Number of defects making it into the production environment Number of performance problems experienced in production


Total 29% Total 30%

Average Average



Consumer Electronics 32% Consumer Electronics 32%

Retail 30% Retail 32%

Telecoms 29% Automotive 31%


Automotive 28% Utilities and energy 30%

Utilities and energy 28% Consumer packaged goods 29%

Consumer packaged goods 26% Healthcare 28%

Healthcare 26% Telecoms 26%



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Overall IT cost of delivering a new application

Average Total

Total 29%

Average

Industry Total

Retail 34%

Financial services 34%

Public sector 30%

Automotive 29%

Utilities and energy 28%

Consumer packaged goods 28%

Telecoms 28%

Consumer Electronics 25%

Healthcare 24%

Grand Total 29%


http://www.ca.com




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CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate – across mobile, private and public cloud, distributed and mainframe environments. Learn more at ca.com.

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Documents

Digital Transformation Study - CA Technologies · Digital Transformation Study Tablulated Industry Results This document contains the tabulated vertical industry results from a global