Upload
le-trong-tuan
View
221
Download
1
Embed Size (px)
Citation preview
7/25/2019 n qun l nh hng
1/40
I HC QUC GIA THNH PH H CH MINH
I HC CNG NGH THNG TIN
KHOA CNG NGH PHN MM
ti:
QUN L NH HNG
MC LCCh!"# $: Ph%t &i'( &i T)%"**************************************************************************+
$*$ ,! -. /! /0( t1 /h2/********************************************************************************+
$*3 Ch2/ "4"# /%/ 56 7h8" t9)"# (%" 4"**************************************************;
Q(
7/25/2019 n qun l nh hng
2/40
$*3*$ &6 7h8" ( thR"# ****************************************************************************$S
$* HiJ" t9"# ti" h/**********************************************************************************$S
$*F %"h #i% hiJ" t9"#*******************************************************************************$S
$*F*$ Nh87 h"#**************************************************************************************$S
$*F*3 &%" h"#*****************************************************************************************$S
$*F*@ Kh%/h h"#************************************************************************************$S$*F* NhD" Bi"****************************************************************************************$$
$*F*F t /h********************************************************************************************$$
$*F* Th(V/hi********************************************************************************************$$
$*F*+ ThR"# *****************************************************************************************$$
$*F*; %"h #i%******************************************************************************************$$
Ch!"# 3: W%/ X"h Y PhD" T/h Z( C[(*************************************************$3
3*$ \]"h ^%/h ( /[(*********************************************************************************$3
3*$*$Z( /[( 5_t 5(6/****************************************************************************$3
3*$*3 Z( /[( /[" thi?t***************************************************************************$3
3*$*@ Z( /[( `)"# `(R"**********************************************************************$@
3*$* C%/ 9"# 5(6/ /a] hJ thR"#*********************************************************$@
3*3 C%/ 7h!"# %" - b(0t /h) hJ thR"#***************************************************$@
3*@ Lc] /h" 7h!"# %" thi?t ?****************************************************************$
Q(
7/25/2019 n qun l nh hng
3/40
3* &
7/25/2019 n qun l nh hng
4/40
*3* M h"h \\ /07 @***********************************************************************@
*3** W~ => =87 5%) /%):******************************************************************@;
*@ M h"h \\ `2/ b~ =>***********************************************************************@E
*@*$ W~ => 5%" h"#*******************************************************************************S*@*3 W~ => "h87 h"#*****************************************************************************$
*@*@ W~ => -t /h**********************************************************************************3
*@* W~ => =87 5%) /%)***************************************************************************@
Ch!"# F : Thi?t K? Gi]) \iJ"***********************************************************************
F*$ ,! -. `" h"h**************************************************************************************
F*3 \]"h ^%/h /%/ `" h"h***********************************************************************F
F*3*$ Q( `" 4"******************************************************************************;
F*3*3*$ C%/ th"h 7h[" #i]) kiJ"*****************************************************E
F*3*3*3 \]"h ^%/h /%/ 5i?" /R***********************************************************E
F*3*@ 4"# "h87 B /0( h"h ^9B9*****************************************************FSF*3*@*$ 4"# "h87******************************************************************************FS
F*3*@*$*$ C%/ th"h 7h[" #i]) kiJ"*********************************************F$
F*3*@*$*3 \]"h ^%/h /%/ 5i?" /R***************************************************F$
F*3*@*3 C0( h"h 9B9*********************************************************************F3
F*3*@*@ \]"h ^%/h /%/ th"h 7h[" #i]) kiJ"***********************************F@
F*3*@* \]"h ^%/h /%/ 5i?" /R***********************************************************F@
*3* &%" h"#*****************************************************************************************F
F*3**$ C%/ th"h 7h[" #i]) kiJ":****************************************************FF
F*3**3 \]"h ^%/h /%/ 5i?" /R***********************************************************FF
F*3*F &%) C%) &%" H"#************************************************************************F
Ch!"# : K?t L(8"*****************************************************************************************F+
*$ Mi t9e"# 7h%t t9i'" B `i t9e"# t9i'" h]i********************************F+
*$*$ Mi t9e"# 7h%t t9i'" 2"# k"#**************************************************F+
Q(
7/25/2019 n qun l nh hng
5/40
*$*3 Mi t9e"# t9i'" h]i 2"# k"#**************************************************F+
*$*@ K?t (< -t -/***************************************************************************F+
*$*@*$ K?t (! !7ng th?ng'=>t =0@ Th Lt ! B0>n t1!h 5h6 $ng' 5hDng g0an thE6ng =6t' !h0a thnh
nh0F+ 5h+ 94! h h !hE tJng E0 280 t.ngK
Q(
7/25/2019 n qun l nh hng
6/40
h+ 94! nh !h*0 th.ng 2.! Bng 23 t !hO! nhng a t0>! nh' =ang 2,=
t1nh !hRt@ 0Sng t.' R= 6 h+ 94! nh !h1nh th1!h h !hE nhng +0 t0>! :ang tng nh. h ' 0Sn
hEan !/ +an@ h+ 94! ngE0 t0 =6t =V !hE nhng +0 !h0F+ =6t =V Sn nhng ng.0
thWn 9 g0a 2)nh
T+< nh0Sn' 23 +Xn 1 Nh Hng =$t !6!h !hYt !hZ' th+,n 0' t0[t 50>= th0g0an 9 !h0 h1 = :aE h\! 9\ 5h6!h hng 90 n h/n tEng 90>! +Xn 1 9 50nh BEanh !`a +6n7n' tE a :4 nhanh !hng' !h1nh ^6!' th+,n t0>n tEng "h h"#
7/25/2019 n qun l nh hng
7/40
1.2.2 B phn b#p($ h,n [ ! 0Sn +an =,t th0[t 280 90 Banh t0[ng !`a +6n 7n tEng
2 [ t."ng ng.0 ! +! nR+n.ng th) = nh0>= 9\ a' a+ 6t 2ia 9 :j ^[ 9E 5ha< 24ng@
1.2.$ B phn ph%c &% b'n($ h,n n $ h,n g0aE t0[ t4! t0[ 90 5h6!h hng ! nh0>= 9\
nh,n !6! = 9F !6! =n 7n !`a +6n 7n 23 g0 b !hE 5h6!h hng !hn =n'9Bn Bm :!h :Z n :a+ 5h0 5h6!h a 9F 23 !h+en c 5c th0 !hE ng.0 2Yt !h;t0[ thfE@
1.2.( B phn thu ng)nNh0>= 9\ !`a $ h,n th+ ngWn aE gk= K nh,n thanh tE6n ng t0Fn =Yt'
^+Rt a ha 2/n' 6E !6E 90 $ h,n +Xn b 9 26nh g06 9F BEanh th+ !+80ng
7/25/2019 n qun l nh hng
8/40
!hE 5h6!h hng png t0Fn =Ytq k0 .+ 0 ha 2/n p:aE .+ =$t Xn ha 2/n9E hk :/q
1.$.$ un ! nh)n &3nQ+Xn 1 t+! !`a tJng nhWn 90Sn thDng +a Xng !hR= !Dng !\ th3 23t1nh t0Fn ./ng p!hO! 9\' g0 =' t0Fn th."ng pn[+ !qq !hE nhWn 90Sn@
1.$.( un ! c4ng n5Hng ng "h h"# ;
7/25/2019 n qun l nh hng
9/40
C6! thDng t0n 9F :Xn he= th.ng tha< 20 5hDng ! !h+en +< 2cnh =
!hE : thfE Bs0 nh, hng 5hDng ! =$t !h+en !h+ng@ -E 2 90>! ta !O+t" nSn 5h 5h7n' hO! t@
1.*.2 Bn h'ng r0>! ta !O+ 2/n g06 =n 7n =Rt Rt nh0F+ th0 g0an 9 5h0 =+8n tha
1.*.8 ?hu@ch r0>! +Xn b th+v !h0 hEn tEn ng th` !Dng' !6! 5hEXn th+v!h0 2.!
.+ 9E : th+v!h0 9 5h0 !]n 6E !6E th) hX0 =" : 23 R< thDng t0n@ Y!
0>t 90>! t1nh tE6n 0 nh+,n hX0 Bng =6< t1nh t_0 23 th4! h0>n Rt=Rt !Dng 9 B :a0 :t@
1.*.A ?h9ng +3 C6! 6E !6E th8ng 5S ^X< a :a0 :t pth8ng 5S :8 .ng' gh0 :a0 2/n g06q@
1.*. =nh gQ+6n 7n 2.! +Xn b ng h./ng h6 th` !Dng Rt B Bun 2[n :a0 :t
9 h6t :0nh +6 nh0F+ nh.! 203=@
Q(
7/25/2019 n qun l nh hng
10/40
N[+ +6n 7n =+8n =" $ng +< =D 50nh BEanh' =D h)nh +Xn b 503+ !dn< hEn tEn 5hDng th3 26 Ong 2.! !h.a 5[ 2[n !6! Rt !, tEng +6 t)nhth1!h Ong 90 =D0 t.ng 50nh BEanh h0>n 20 :Z 5h tE a 0 th[ !nh tanh@r) 9,< 90>! Ong B\ng t0n h! 9E +Xn b !\ th3 ^W< B4ng =$t h]n =F=
+Xn b Bnh 0Sng !hE +6n 7n 23 tha< th[ !6!h thO! +Xn b h0>n t0 2 ;0 th0 h.ng 20 2_ng 2jn 23 +6n 7n Lng Q+S g0X0 + thDng t0n h0>n na
7/25/2019 n qun l nh hng
11/40
2.1.1I3u cJu bNt bucwx L.+ t tRt !X thDng t0n 9F 6n hng' nh, hng' nh, +Rt 5hE 9 th+ !h0
wy T4 2$ng t1nh tE6n tkn 5hE :a+ th0 203= nh, hng 9 ^+Rt hng
w& C6! 03+ =u+' ha 2/n nh, hng' 6n hng' th8ng 5S 6E !6E ! th3 0n a g0R+ nhanh !hng 5c th0 5h0 gY :4 !8@
wxy L, 2F ^+Rt =O! tkn 5hE t80 th03+ h h 90 tJng E0 ng++
2.1.( Cc r'ng buc cP h/ th9ngx Ch0 h1 h]n =F= 5hDng +6 t0>+
y Ch0 h1 h]n !Ong 5hDng +6 & t0>+
& H> th8ng hX0 hEt 2$ng :a+ th6ng 53 tJ ng< jt 2]+@
% hDng tha< 20 h> 5[ tE6n 2ang !h< Rt n 2cnh@
H> th8ng hX0 2.! : B\ng "0 tRt !X nhWn 90Sn ! 0Sn +an 2[n !Dng90>!
2.2 Cc phng n Q Rut cho h/ th9ngT0S+ !h+en Ph./ng 6n A Ph./ng 6n ( Ph./ng 6n C
wS+ !]+K
wx w C p
7/25/2019 n qun l nh hng
12/40
wz C C C
w{ hDng C C
w| C C C
w} C C Cwx hDng C C
wxx hDng C C
wxy hDng hDng C
ng +$!K
x & t0>+ t0>+ { t0>+
y y t0>+ & t0>+ t0>+
& & th6ng th6ng { th6ng% hDng tha< 20 hDng tha< 20 Tha< 20
x 90 thnh 90Sn TRt !X TRt !X
2.$ L chn Tng:8
Ph./ng 6n A Ph./ng 6n ( Ph./ng 6n C
T# > 03= T# > 03= T# > 03=
wS+ !]+K
wxw y % | x x
wz % y y y
w{ z x z & &
w| y y y
w} { & & &
wx & x & x x
wxx & x & x x
wxy y x y x y x
Q(
7/25/2019 n qun l nh hng
13/40
x{% y%y y
ng +$!K
x y % | x x y
y x % z { % z& | & y% % & y%
% y y & x
y x % | % |
x}} y%| xy{
Tng !$ng x &{& %} &{{
-4a 9E Xng 203= tSn h./ng 6n th0[t 5[ 2.! !hn h./ng 6n (
3* & "h h"# $@
7/25/2019 n qun l nh hng
14/40
+Xn b nhWn 90Sn { Q+Xn b !Dng n Nj= s !6! ngh0> 9\
+Xn b !Dng ny{vvyx
y{vvyx
| Q+Xn b th8ng 5S Nj= s ngh0> 9\ 9F 90>!
+Xn b th8ng 5S
y}vvyx
y}vvyx
2.* Bng c)u hT &' gh nhn tr !UDCW+ h0 TX 0
x@ Q+6n 7n gk= aE nh0S+ 5h+~ &]) #.` @ h(:x@ h+ nh !h1nh@y@ h+ :Wn 9.n@&@ h+ nh !h*0@
y@ C/ !R+ t !hO!~ p(aE nh0S+ $ h,n~HEt 2$ng !`a !6! $ h,n 2~q
C F 56 7h8":x@ Q+Xn 1y@ ($ h,n n&@ ($ h,n [%@ ($ h,n th+ ngWn@ ($ h,n 5hE
&@ Q+< t)nh ngh0> 9\~ pNh, hng' 6nhng' +Xn 1 5h6!h hng thWn th0[t@+Xn 1 nhWn 90Sn pthDng t0n' g0 =90>!' Xng !hR= !Dng' =O! ./ngq'
6E !6E th8ng 5S&@xQ+Xn 1 5h6!h hng thWn th0[t' +Xn1 n nh. th[ nE pnhng thDng t0n.+ t' !6!h t1nh tE6n p.+ 20q' 0:+Rtq
&@yQ+Xn 1 90>! thanh tE6n pa0 ! + th8ng 23 th4! h0>n90>! t1nh tE6n hEY! 503= taq
&@&Q+Xn 1 5hEK nh, ^+Rt hng nh. th[nE~ Nh !+ng !R~ cnh g06' 2cnh
.ng :Xn he= nh. th[ nE~&@%0F+ 50>n t" thnh 5h6!h hng thWnth0[t~ ng +$! 280 90 5h6!h hngthWn th0[t~
&@Q+< t)nh th8ng 5S' tng h nh.th[ nE~
&@zQ+Xn 1 2Yt !h; nh. th[ nE~ph6!h hng 2Yt !h; B.0 h)nh thO!nE~ Q+< t)nh 2Yt !h;~ pa0 ng.0nh,n' t0[ 2[n +a $ h,n nE'
th4! h0>n a :aE~q
&@x Kh"# / ( "h h"# $
7/25/2019 n qun l nh hng
15/40
ng.0 th+ ngWn ! nh0>= 9\ nh,thDng t0n 5h6!h hng 9 , ha 2/nptha< 9) 0n H th) gh0 n 0 90ng< g0 !\ th3q
&@& Q+Xn 1 Banh :6!h nh !+ng !RpTSn' 2ca !h#' 20>n thE0q Q+Xn 1 Banh :6!h ha 2/n nh,pM H-' nh !+ng !R' ngn g0 !`a h>th8ng~
rRn 2F XE =,t thDng t0n nh. th[ nE~pg00 hn +
7/25/2019 n qun l nh hng
16/40
C\ th3K :a+ 5h0 0n ha 2/n ]n thOnhRt2.a H ^f=2kng bp2.at0Fnq0n ha 2/n 2 ]n ha0t42$ng tJ t0Fn th80H> th8ng t4
2$ng 5ha 0
z L.+ t nhng B 0>+ g)~ ThDng t0n 9F ha 2/n nh, hng'6n hng' 5h6!h hng' nh !+ng !R23 h; t !hE 90>! t1nh tE6n' th8ng5S@
{ C !hO! n7ng ta !O+ tEng h> th8ngha< 5hDng~ C6! 280 t.ng ta !O+ gk=nhng g)~
Nhng !hO! n7ng ta !O+K 5h6!hhng' =n 7n' nh= =n 7n@
| Anh ! 20F+ g) 5hDng h0 *ng 9F h>
th8ng h0>n t0 5hDng~ C]n :+ngthS= !hO! n7ng g) 5hDng~ Ch0 h1 =anh ! th3 !h0 tX n[+ =+8n nWng !R
h]n =F=~
C]n :+ng h]n +Xn 1 5h6!h
hng thWn th0[t p ]n ghl +6nvxth6ng' !6!h t1nh .+ 20 !hE E05h6!h hng n! nh, hng@
C*n " +< =D nh nSn !h.a ! 20F+50>n , f:0tf pnh,n
7/25/2019 n qun l nh hng
17/40
Chng $D Hh)n ?ch G' ?h#t ># ?h'nhHhJn KV L/u
$.1 M4 h-nh thc thW O9 +#p h5p XYZK[
Q(
7/25/2019 n qun l nh hng
18/40
$.1.1 =6c t O4 h-nhThc th/ Mi kthp
Thuc tnh Kiu d liu Ghi ch
KHCH HNG MKH !nt M" kh#chh$n%
H&T'nKH N()ch)*+,- H. tn kh#chh$n%
0&CMN1 ()ch)*2,- Ch3n% 4inhnh5n d5n
6&iKH ()ch)*+- 6&7i kh#chh$n%
Q(
7/25/2019 n qun l nh hng
19/40
1&nh0& M&n'8 1&nh 9
1Chi N()ch)*+,- :; ch 2/ (]" "iJ`
*3*$ M h"h \\ `2/ "#f / "h h"# 3+
7/25/2019 n qun l nh hng
28/40
*3*3 M h"h \\ /07 $:
Q(
7/25/2019 n qun l nh hng
29/40
*3*@ M h"h \\ /07 3:
*3*@*$ W~ => 5%" h"#:
Q(
7/25/2019 n qun l nh hng
30/40
*3*@*3 W~ => "h87 h"#
Q(
7/25/2019 n qun l nh hng
31/40
*3*@*@ W~ => -t /h
Q(
7/25/2019 n qun l nh hng
32/40
*3*@* W~ => =87 5%) /%)
Q(
7/25/2019 n qun l nh hng
33/40
(.2.( M4 h-nh KvK cp $*3**$ Wf => 5%" h"#
*3**3 Wf => "h87 h"#
Q(
7/25/2019 n qun l nh hng
34/40
*3**@ W~ => -t /h
Q(
7/25/2019 n qun l nh hng
35/40
(.2.(.( E !" !p bo coD
Q(
7/25/2019 n qun l nh hng
36/40
(.$ M4 h-nh KvK Oc R !"
Q(
7/25/2019 n qun l nh hng
37/40
(.$.1 E !" bn h'ng
Q(
7/25/2019 n qun l nh hng
38/40
(.$.2 E !" nhp h'ng
Q(
7/25/2019 n qun l nh hng
39/40
(.$.$ E !" 6t ch7
Q(
7/25/2019 n qun l nh hng
40/40
(.$.( E !" !p bo co