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DOLE-CAR 2013 OPCR

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Page 1: DOLE-CAR 2013 OPCR
Page 2: DOLE-CAR 2013 OPCR
Page 3: DOLE-CAR 2013 OPCR

ALLOTED BUDGET BUDGET UTILIZED

100% UTILIZATION

RATE908,656.55 908,656.55

Page 4: DOLE-CAR 2013 OPCR

1.1 SPECIAL PROGRAM FOR THE EMPLOYMENT OF STUDENTS (SPES)

BUDGET ALLOTED BUDGET UTILIZED

9,923,785.62

100%UTILIZATION RATE

9,923,785.62

Page 5: DOLE-CAR 2013 OPCR

1.1 SPECIAL PROGRAM FOR THE EMPLOYMENT OF STUDENTS (SPES)

4,1714,476 4,197

279

TARGET

ACCOMP/PLACED

PLACEMENT LGU/PRIVATE 100% PAID BY EMPLOYERS

Page 6: DOLE-CAR 2013 OPCR

TARGET ACCOMPLISHMENT

REGISTERED 10,000

APPLICANTS

REGISTERED 21,032

APPLICANTS

15% HOTS of qualified/

matched applicants

3,596 HOTS/14,89

1 (QUALIFIED/MATCHED)

210%ACCOMP

24%HOTS

1.2 NATIONAL AND DOLE-WIDE INITIATED JOB FAIRS CONDUCTED

Page 7: DOLE-CAR 2013 OPCR

Posted at the RO website and Phil-JobNetwebsite the Calendar of Job fairs (include date, venue, employers, vacancies) end of every quarter 2013

Posted at the RO website and Phil-JobNetwebsite the Calendar of Job fairs (include date, venue, employers, vacancies) end of every quarter 2013

17 Job Fairs Calendar Posted17 Job Fairs Calendar Posted

1.2 NATIONAL AND DOLE-WIDE INITIATED JOB FAIRS CONDUCTED

TARGET ACCOMPLISHMENT

Page 8: DOLE-CAR 2013 OPCR

TARGET ACCOMPLISHMENT2.1 ENHANCED PHIL-JOBNET SYSTEM

194%ACCOMP

197%ACCOMP

156%ACCOMP

REGISTRATION & ACCREDITATION OF ESTABLISHMENTS 205 405

REGISTRATION OF ESTABLISHMENTS WITH VACANCY POSTING 100 156

POSTED/SOLICITED JOB VACANCIES 13,632 26,494/17,529

REGISTRATION OF MARCH GRADUATES OF TERTIARY

EDUCATION & TRAINING CENTERS11,85710,000 118%

ACCOMP

IMPLEMENTED SRS IN LGUs 20 100%ACCOMP20

Page 9: DOLE-CAR 2013 OPCR

3.1 CAPACITY BUILDING FOR PESOTARGET

- CONDUCTED ADVOCACY ACTIVITIES IN 16 LGUs WITH ACTIVE PESO TOWARDS INSTITUTIONALIZATION

-INSTITUTIONALIZED AT LEAST 5 PESOs

-TRAINED PESO MANAGERS ON THE FOLLOWING:SRS IMPLEMENTATION FOR 20 NUMBER OF PESOs

BASIC EMPLOYMENT SERVICES TO 23 PESO MANAGERSBASIC MANAGEMENT COURSE FOR 23 ACTIVE PESOs

- 1 ADVOCACY CONDUCTED WITH 64 LGUs

- 5 PESOs INSTITUTIONALIZED

- 24 Peso Managers Trained

- 43 PESO Managers & Staffs Trained

-42 PESO Managers & Staffs Trained

ACCOMPLISHMENT

Page 10: DOLE-CAR 2013 OPCR

3.2 CAREER AND EMPLOYMENT COACHING/GUIDANCE ADVOCACY

Conducted 1 Regional Career Congress

Conducted 1 Regional Career Congress

MAINTAINED 1 EXISTING CGN END OF 2013

MAINTAINED 1 EXISTING CGN END OF 2013

TARGET ACCOMPLISHMENT

Conducted 1 Regional Career Congress attended by 49 Guidance Counsellors and 23 partner agencies.

Conducted 1 Regional Career Congress attended by 49 Guidance Counsellors and 23 partner agencies.

MAINTAINED 1 EXISTING CGN

MAINTAINED 1 EXISTING CGN

Page 11: DOLE-CAR 2013 OPCR

NO. OF PUBLIC HIGH SCHOOLS

176% ACCOMP

NO. OF PARTICIPANTS

15,000

28,881

193% ACCOMP

TARGET ACCOMPLISHMENT TARGET ACCOMPLISHMENT

3.2 CAREER AND EMPLOYMENT COACHING/GUIDANCE ADVOCACY

150

264

Page 12: DOLE-CAR 2013 OPCR

LABOR EDUCATION FOR GRADUATING STUDENTS

Oriented 100% of graduating students in Private Schools/ State

Universities and Colleges

Oriented 100% of graduating students in Private Schools/ State

Universities and Colleges

TARGET ACCOMPLISHMENT

Oriented 101% (13,147/13,000) of Graduating Students in Private Schools/ State Universities and Colleges

Oriented 101% (13,147/13,000) of Graduating Students in Private Schools/ State Universities and Colleges

Page 13: DOLE-CAR 2013 OPCR

4.1 PERMITS AND LICENSESPROCESSED 100% OF APPLICATIONS FOR PERMITS, LICENSES, CERTIFICATES, CLEARANCES WITHIN THE PRESCRIBED PROCESS CYCLE TIME BASED ON THE CITIZEN’S CHARTER/ISSUED GUIDELINES

78 ALIEN EMPLOYMENT PERMIT APPLICATIONS

RECEIVED

4 REGISTRATION OF CONTRACTOR / SUB-

CONTRACTOR APPLICATIONS RECEIVED

78 PERMITSISSUED

4 REGISTRATIONISSUED

100% ARE W/N THE PRESCRIBEDPROCESS CYCLE TIME

100% ARE W/N THE PRESCRIBEDPROCESS CYCLE TIME

Page 14: DOLE-CAR 2013 OPCR

ALLOTED BUDGET BUDGET UTILIZED

33,963,736.88

33,924,142.17

99.88%UTILIZATION

RATE

Page 15: DOLE-CAR 2013 OPCR

5.1 DOLE INTEGRATED LIVELIHOOD PROGRAM (DILP)

TARGET:CREATED 6,157 SELF-EMPLOYMENT (DIRECT BENEFICIARIES) GIVING PRIORITY TO 300 POOREST MUNICIPALITIES

ACCOMPLISHMENT:

CREATED 8,584 SELF-EMPLOYMENT (DIRECT BENEFICIARIES)

1,742

735

392

3,282

9781,455

Page 16: DOLE-CAR 2013 OPCR

5.1 DOLE INTEGRATED LIVELIHOOD PROGRAM (DILP)

Established 6 livelihood projects under Youth Entrepreneurship Support (YES)

Established 6 livelihood projects under Youth Entrepreneurship Support (YES)

6 livelihood project under YES program

established.

TARGET ACCOMPLISHMENT

Page 17: DOLE-CAR 2013 OPCR
Page 18: DOLE-CAR 2013 OPCR

ALLOTED BUDGET BUDGET UTILIZED

100%UTILIZATION

RATE

4,918,048.00 4,918,048.00

Page 19: DOLE-CAR 2013 OPCR

1.1 LABOR LAW COMPLIANCE

ACHIEVED 100% RETRIEVAL RATE OF SA FORMS FROM TARGETED UNIONIZED ESTABLISHMENTS WITH CERTIFIED CBAs

SPOT CHECKED 100% OF SA COVERED ESTABLISHMENT

10/10 OR 100% RETRIEVED

0 Establishment Spotchecked

SELF-ASSESSMENT

TARGET ACCOMPLISHMENT

Page 20: DOLE-CAR 2013 OPCR

1.1 LABOR LAW COMPLIANCE

Inspectionableestablishment

Compliance Rate

TargetAccomplishment

ROUTINE INSPECTION

689/832 OR 83%

821 832INSPECTED 101% OF 821 ESTABLISHMENTS AND ACHIEVED 83% COMPLIANCE RATE

83%

Page 21: DOLE-CAR 2013 OPCR

1.1 LABOR LAW COMPLIANCE COMPLAINT INSPECTION

ACTED UPON 100% OF COMPLAINTS WITHIN THE PRESCRIBED PROCESS CYCLE TIMEAND ACHIEVED 70% SETTLEMENT RATE FOR NON-COMPLYING ESTABLISHMENTS THRU SENA

4 COMPLAINTS RECEIVED

Acted upon 100% (4) of complaint filed within the prescribed process cycle time

Page 22: DOLE-CAR 2013 OPCR

• Conducted 26 TAV orientations to 914 participating establishments

Conducted 26 TAV orientation using LHP

or CLES Modules to 910 participating

establishments

1.1 LABOR LAW COMPLIANCE

TRAINING AND ADVISORY VISITS

• 782/914 or 85% compliance rateAchieved 70% of

compliance rate

TARGET ACCOMPLISHMENT

Page 23: DOLE-CAR 2013 OPCR

1.1 LABOR LAW COMPLIANCE

Enrolled 3 target companies per level to work on voluntary compliance

Validated 3 identified companies per level (Level I,II,III) to work on voluntary compliance

Validated 4 number of establishments qualified for Tripartite Seal of Excellence

INCENTIVIZING LABOR LAWS COMPLIANCE PROGRAM

Enrolled 12 Company

Validated 12 identified companies

Validated 4 number of establishment

Page 24: DOLE-CAR 2013 OPCR

1.1 VOLUNTARY COMPLIANCE

Implemented the program in 3companies identified as Big Brothers

Achieved 100% compliance with labor standards of Small Brother enterprises end of the year

Implemented the program in 3 companies as Big Brother with 14 small brothers

KAPATIRAN WISE-TAV

TARGET ACCOMPLISHMENT

Page 25: DOLE-CAR 2013 OPCR

1.1 LABOR LAW COMPLIANCE SAFETY AND HEALTH PROGRAM

TRAINED 100% SAFETY OFFICERS END OF THE YEAR

TARGET ACCOMPLISHMENT

CONDUCTED 100% ADVOCACIES ON OSH, DO 13, DO 18-A

CONSTRUCTION SAFETY

100%(96) Construction Safety Officers Trained

100% (6) ADVOCACIES CONDUCTED

Page 26: DOLE-CAR 2013 OPCR

1.1 LABOR LAW COMPLIANCE SAFETY AND HEALTH PROGRAM

ACTED UPON 100% OF SUBMITTED CSHP WITHIN FIVE-DAY PROCESS CYCLE TIME

ACTED UPON 100% OF SUBMITTED CSHP WITHIN FIVE-DAY PROCESS CYCLE TIME

TARGET ACCOMPLISHMENT

ACTED UPON 100% OF APPLICATION FOR SAFETY PRACTITIONER ACCREDITATION WITHIN THE PRESCRIBED CYCLE TIME

ACTED UPON 100% OF APPLICATION FOR SAFETY PRACTITIONER ACCREDITATION WITHIN THE PRESCRIBED CYCLE TIME

ACTED 100% OF 413 CSHP SUBMITTED

ACTED 100% OF 10

ACCREDITATION

ACTED 100% OF 10 APPLICATIONS FOR

SAFETY PRACTITIONER ACCREDITATION

Page 27: DOLE-CAR 2013 OPCR

ALLOTED BUDGET BUDGET UTILIZED

205,787.11

100%UTILIZATION

RATE205,787.11

Page 28: DOLE-CAR 2013 OPCR

2.1 PROJECT SPeEDSINGLE ENTRY APPROACH (SEnA)

534

400

REQUESTS HANDLED SETTLED

SETTLED AND ACHIEVED AT LEAST 70% OF THE TOTAL REQUESTS HANDLED WITHINTHE PRESCRIBED PERIOD

75%

Page 29: DOLE-CAR 2013 OPCR

SpeED CASES: LABOR STANDARDS AND ARBITRATION CASES

DISPOSITION OF LS CASES

No Med-Arbitration Cases

Filed

DISPOSED 98% OF HANDLED MED-ARBITRATION CASES UNDER PROJECT SpeED FOR 2012

Page 30: DOLE-CAR 2013 OPCR

SpeED CASES: LABOR STANDARDS AND ARBITRATION CASES

CASES HANDLED CASES DISPOSED

147 147

100%DISPOSITION RATE

DISPOSED 100% OF LABOR STANDARDS CASES FILED WITHIN 3 MONTHS FROM REFERENCE PERIOD

Page 31: DOLE-CAR 2013 OPCR
Page 32: DOLE-CAR 2013 OPCR

ALLOTED BUDGET BUDGET UTILIZED

383,919.80

100%UTILIZATION

RATE

383,919.80

Page 33: DOLE-CAR 2013 OPCR

INCREASED BY 15% THE NO. OF ESTABLISHMENTS REACHED THRU DOLE INITIATED FWP RELATED SERVICES/ACTIVITIES

5 ADDITIONAL ESTABLISHMENTSREACHED OR 15% increase of the existing FWPs

INCREASED 5 NUMBER OF PROGRAM DIMENSIONS BEING IMPLEMENTED AT THE COMPANY LEVEL AMONG EXISTING FAMILY WELFARE COMMITTEES

5 ADDITIONAL PROGRAM DIMENSIONS IMPLEMENTED IN 35 EXISTING FWCs

CREATED/REACTIVATED 5 FWCs

5 FWCs CREATED

TARGET ACCOMPLISHMENT

Page 34: DOLE-CAR 2013 OPCR
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ALLOTED BUDGET BUDGET UTILIZED

196,062.35

100%UTILIZATION

RATE

196,062.35

Page 36: DOLE-CAR 2013 OPCR

Facilitated the adoption of 2 Industry Voluntary Codes of Good Practices by the end of December 2013 in the Academe and Hotel and Restaurant

Facilitated the adoption of 3 Industry Voluntary Codes of Good Practices in the Hotel & Restaurant, Manufacturing and Wholesale & Retail Services

TARGET ACCOMPLISHMENT

Established 1 no. of ITCs representing the KEGS thru DOLE initiated advocacy activities

1 ITC Established (Bangued, Abra: Wholesale & Retail)

Conducted 2 RTIPC activities end of the year Conducted 2 RTIPC Activities

Page 37: DOLE-CAR 2013 OPCR

Extended 1 training grant benefiting 10 officers/members covering 10 unions/associations

Extended 1 training grant benefiting 10 officers/members covering 10 unions/associations

Extended 1 training grant to 15 associations benefitting 71 members

Extended 1 training grant to 15 associations benefitting 71 members

TARGET ACCOMPLISHMENT

Extended 9 scholarship grant to 9 dependent covering 2 unions/association

Extended 9 scholarship grant to 9 dependent covering 2 unions/association

Extended 8 scholarship grant to 8 dependents covering 2 unions

Extended 8 scholarship grant to 8 dependents covering 2 unions

Page 38: DOLE-CAR 2013 OPCR

Monitored and submitted report to concerned offices within the set deadline on the following:

Implementation of Child LaborPrevention and Elimination Program

Implementation of Child LaborPrevention and Elimination Program

Prevented 35 children from engaging in child labor through livelihood assistance given to their parentsPrevented 180 children from engaging in child labor through educational assistanceRemoved 1 child labourer through Sagip Batang Manggagawa

Prevented 35 children from engaging in child labor through livelihood assistance given to their parentsPrevented 180 children from engaging in child labor through educational assistanceRemoved 1 child labourer through Sagip Batang Manggagawa

TARGET ACCOMPLISHMENT

Page 39: DOLE-CAR 2013 OPCR

Monitored and submitted report to concerned offices within the set deadline on the following:

Strike Prevention

Implementation of Anti-Illegal Recruitment and Anti-traffickingProgram

• Conducted 146 AIR-TIP campaign activities with 10,867 participants

• Disseminated 2,179 AIR-TIP IEC materials reaching 5,222 clients

• Conducted 146 AIR-TIP campaign activities with 10,867 participants

• Disseminated 2,179 AIR-TIP IEC materials reaching 5,222 clients

No Strike recordedNo Strike recorded

TARGET ACCOMPLISHMENT

Page 40: DOLE-CAR 2013 OPCR

Monitored and submitted report to concerned offices within the set deadline on the following:

Regional CoordinatingCommittee (RCC)

Involvement of RCC members in the Labor Day Jobs FairInvolvement of RCC members in the Labor Day Jobs Fair

TARGET ACCOMPLISHMENT

Page 41: DOLE-CAR 2013 OPCR

Monitored and submitted report to concerned offices within the set deadline on the following:

Established/reactivated Regional Interagency Coordinating and Monitoring Committee

Sustained Regional Interagency Coordinating and Monitoring Committee

Sustained Regional Interagency Coordinating and Monitoring Committee

TARGETACCOMPLISHMENT

Page 42: DOLE-CAR 2013 OPCR
Page 43: DOLE-CAR 2013 OPCR

ALLOTED BUDGET BUDGET UTILIZED

29,810,628.85

29,203,605.33

97.96%UTILIZATION

RATE

Page 44: DOLE-CAR 2013 OPCR

TARGET ACCOMPLISHMENTACCOMPLISHMENT

For 2014 implementation

Submitted to BLES the Job Displacement Monitoring System reports 15 days after

reference month12 Reports Submitted

Page 45: DOLE-CAR 2013 OPCR

4 Report Submitted within the reference

period

Monitored the status of cases filed against

officials and employees of the RO and

submitted report to Legal Service not later than the 5th day of the

month after the reference quarter

TARGET

ACCOMPLISHMENT

Page 46: DOLE-CAR 2013 OPCR

Submitted 2013 Reformulated OPCRs to PS not later than 13 September 2013

Submitted 2013 OPCR Accomplishment Report to PS not later than 30 November 2013

Monitored 100% the preparation and implementation of IPCR for 2013 and evaluation of the employees’ performance commitment based on the guidelines

Submitted reformulated OPCR to PS on Sept. 11, 2013

Submitted 2013 OPCR Accomplishment Report to PS on November 29, 2013

100% of employees submitted targets for 2013 and 100 % of IPCR rating for 2012 submitted.

TARGETTARGET ACCOMPLISHMENTACCOMPLISHMENT

Page 47: DOLE-CAR 2013 OPCR

DISSEMINATED/PUBLISHED AT LEAST 5 PRESS RELEASES

ON A MONTHLY BASIS

APPEARED/GUESTED IN TV/RADIO PROGRAM AT LEAST ONCE A MONTH

160 PRESS RELEASES

78 TV/RADIO APPEARANCE ANDGUESTINGS

TARGET ACCOMPLISHMENT

Page 48: DOLE-CAR 2013 OPCR

27 PRESS BRIEFINGS CONDUCTED

CONDUCTED PRESS BRIEFINGS AT LEAST ONCE A

MONTH

12 GOOD NEWS REPORTSUBMITTED

SUBMITTED A MONTLY REPORT TO LCO ON AT LEAST 3 PROGRAM-RELATED GOOD NEWS NOT LATER THAN EO

THE MONTH

TARGET ACCOMPLISHMENT

Page 49: DOLE-CAR 2013 OPCR

12 monthly reportssubmitted.

Submitted monthly report on the physical accomplishments (thru Online SPRS) not later than EO the month

TARGET ACCOMPLISHMENT

Page 50: DOLE-CAR 2013 OPCR

83,634,000

82,987,381.77

99.23%UTILIZATION

RATE

FUNDS UTILIZATIONTarget: Utilized 100% of the allotted funds for priority programs/projects/activities (PAPs) and commitment of the Department under

the PLEP (2011-2016)

Allocated Budget Budget Utilized

Page 51: DOLE-CAR 2013 OPCR

TARGETSUBMITTED MONTHLY SAOB

REPORT

ACCOMPLISHMENT12 SAOB REPORTS

SUBMITTED

Page 52: DOLE-CAR 2013 OPCR

TARGET ACCOMPLISHMENT

FUNDS ACCOUNTABILITY (AS OF DEC. 31, 2012)LIQUIDATED CASH ADVANCES W/N THE CORRESPONDING RATE PER SELECTED ACCOUNT AND W/N THE PRESCRIBED PERIOD FOR THE FOLLOWING ACCOUNTS:

ACCOUNT 148 BY 80% FOR PRIOR & CURRENT YEARS

PRIOR: 274,985/274,985 = 100%

CURRENT:P542,712/593,691= 91%

Page 53: DOLE-CAR 2013 OPCR

ACCOUNT 139 BY 80% FOR PRIOR & CURRENT YEARS

PRIOR: 1,457,466.40/3,216,339.40=45%CURRENT: 1,049,286.95/2,403,494=43%

TARGET ACCOMPLISHMENT

ACCOUNT 104(PETTY CASH FUND) BY 100% P60,000/60,000=100%

ACCOUNT 138 BY 80% FOR PRIOR & CURRENT YEARS

PRIOR: 15,819,988.34/24,533,786.64=64%CURRENT: 1,653,539.60/27,444,470.66=6%

Page 54: DOLE-CAR 2013 OPCR

TARGET ACCOMPLISHMENT

SUBMITTED MONTHLY REPORT ON THE STATUS OF ACCOUNTS 12 MONTHLY REPORTS

SUBMITTED

Replied/acted upon 100% of COA recommendations and submitted quarterly status of actions taken on COA annual audit reports

100% REPLIED/ACTED ON COA RECOMMENDATIONS

Page 55: DOLE-CAR 2013 OPCR

ISO related trainings for staff:Training on QMS Documentation for process owners and QMS Team by 1st quarter of 2013

• Training on QMS Documentation was conducted on February 25-27, 2013 and was attended by 22 process owners

• 2 personnel attended the IQA training on Feb. 27-28, 2013

• 13 personnel attended training on how to become an effective QMR conducted on Sept. 23,2013

TARGETACCOMPLISHMENT

MORAL RECOVERY SEMINAR LEVEL 5,6 & 7 TO 30 PERSONNEL BY 2ND SEMESTER OF 2013

Conducted training on “Ethics in the Workplace” on Nov.5, 2013 attended by 40 DOLE-CAR personnel.

Target: Trained the regional staff in the following areas before EO December 15, 2013:IN COORDINATION WITH CO/HRDS:

Page 56: DOLE-CAR 2013 OPCR

TARGET ACCOMPLISHMENT

How to become an effective document controller for 1 staff

11 personnel attended the training on how to become an effective Document Controller conducted on Sept. 24, 2013.13 personnel attended training on how to become an effective QMR conducted on Sept. 23, 2013.17 personnel attended the training on how to become an effective Records Controller on September 25, 2013.

Target: Trained the regional staff in the following areas before EO December 15, 2013:

i.ISO Internal Auditing for 3 staffi.ISO Internal Auditing for 3 staff

Page 57: DOLE-CAR 2013 OPCR

ISO Internal Auditing for 3 staff 2 personnel attended the IQA

training on Feb. 27 & 28, 2013 conducted by Global Competitiveness Consultancy & Training

IQA training was conducted on June 5-7, 2013 attended by 25 personnel

TARGET ACCOMPLISHMENT

Target: Trained the regional staff in the following areas before EO December 15, 2013:

i.ISO Internal Auditing for 3 staffi.ISO Internal Auditing for 3 staff

Page 58: DOLE-CAR 2013 OPCR

FEEDBACKING SESSIONS TO ALL PERSONNEL W/N 2 WEEKS AFTER ATTENDANCE TO THE ACTIVITY

Basic Communication & Business Letter Writing to 30 personnel by 2nd quarter of 2013

Conducted training on Positive Communication, Business Letter Writing and Good News Writing on Nov. 14-15, 2013 attended by 46 personnel.

TO BE HANDLED BY RO:

3 Feedbacking/Re-echo Conducted

Re-orientation on ARTA & the basic frontline services of DOLE to be attended by 25 personnel by 1st quarter of 2013

Re-orientation and roll-out of frontline services was conducted on February 14, 2013 and was attended by 42 personnel

Page 59: DOLE-CAR 2013 OPCR

TARGET: FILLED UP 80% AS OF SEPT. 27, 2013

PSB deliberation on going for

the 6 vacancies.

Page 60: DOLE-CAR 2013 OPCR

Submitted report on their conduct of Training and Events based on the synchronized calendar for 2013 every 1st week of the following month.

4 quarterly reports submitted

Page 61: DOLE-CAR 2013 OPCR

SUBMITTED TO ADMINISTRATIVE SERVICE REPORT ON GODP PLAN IMPLEMENTATION NOT LATER THAN EO THE MONTH

SUBMITTED TO AS GODP PLAN 2013 EO FEB.

12 monthly reports submitted12 monthly reports submitted

TARGET ACCOMPLISHMENT

GODP Plan 2013 submittedGODP Plan 2013 submitted

Page 62: DOLE-CAR 2013 OPCR

Submitted 2013 GAD annual report 1st week of December 2013.

2013 GAD accomplishment report submitted.

TARGET ACCOMPLISHMENT

Submitted to PS 2014 GAD Plan in accordance with ILO PGA Audit, end of 1 Feb. 2013, per OS Memo dated Jan. 30, 2013

2014 GAD Plan submitted.

Page 63: DOLE-CAR 2013 OPCR

A. Documented work processes, end of December 2013:i. Procedures Manual or Manual of

Instructionsii. Citizens Charter – for at least one

(1) frontline service

B. Implemented/adopted a citizens feedback system/mechanism on the enrolled frontline services in the DOLE Citizens Charter

i. Submitted monthly/quarterly reports to FMS

ii. Provided actions on complaints and feedback

TARGET ACCOMPLISHMENT

DOLE-CAR is now ISO certified. The awarding of ISO 9001:2008 Certificate was conducted on Nov. 29, 2013

Customer feedback form from the Central Office was improved to reflect the level of client satisfaction. The form was used effective Aug. 1, 2013

12 monthly reports submitted

No negative feedback

Page 64: DOLE-CAR 2013 OPCR