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David Johnson | Page #1 © 2009 Blackbaud

What Every Blackbaud DBA Ought to Know

Welcome to the Support Roundtable for DBAs

Presenter: David Johnson, Technical and Installation Product Support Lead Moderator: Willow Schultz, Education Solutions Product Support Lead

The presentation consists of 5 sections. We will compile your questions during each section and answer them in an open Q & A after each section. To ask a question in Live Meeting:

1. Click Q & A on the toolbar

2. Type your question in the box

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What Every Blackbaud Database Administrator Ought to KnowSupport Roundtable

September 30, 2009

David Johnson – MCTS, OCP




What are my responsibilities?

Implementation, updates, and patches Database maintenance Backing up and restoring Troubleshooting



Implementation



Implementation – Application Server

Installed Components SQL Server 2005 Express

• It is the free edition of SQL Server packaged with current software releases

• Not packaged with The Patron Edge

• Express has limitations, so it may not meet your organization’s needs:

• 1 GB RAM

• 1 CPU

• 4 GB database size limit

• Application Install check for installed versions of SQL Server

• SQL Server 2005 Express is not installed if a supported version is detected

• Check the System Requirements for supported versions

» Support for SQL Server 2000 ends March 31, 2010

Blackbaud Management Console (BMC)• Easy to use tool to manage all your Blackbaud application databases

Client components Deploy folder



Installing and Updating – Application Server

Download the software installation package from downloads.blackbaud.com Back up all your databases Install from the download on your Application Server

Follow the prompts to determine the application and Deploy folder installation location (new installation only)

During an update you are not prompted for install locations. The installer package will automatically update the correct locations.

Create or Attach your database Not necessary during an update

Log into the database Share the Deploy folder

Must be shared to all users Users must have Read and Execute Permissions Users must be able to access Deploy folder at each login



Questions???



Installing and Updating – Workstations

Installing Log into the workstation with local administrator rights Browse to the Deploy folder

• Example: \\David03\REDeploy

• Run Setup.exe from the Deploy folder

This installs:• All necessary prerequisites

• Connection information to the database

• Client components

Grant users local admin rights or necessary permissions Updating

Log into the workstation with local administrator rights Make sure the user has Read and Execute permissions to the Deploy folder Launch application as normal The user will be prompted to run the update



Patching

Server Download the patch from downloads.blackbaud.com and save on the server Back up all your databases Run the patch executable on your application server Log into the application on the server to update the database

Workstations Log into the workstation as a user with local administrator rights and rights to the

Deploy folder Run the application as normal User will be prompted to install the patch



Updates and Patches - Plan Ahead Testing\Planning

How long will the update take? Will the install interfere with other software (has it been tested)? Will the update conflict with mission critical business? Does your server meet the new system requirements? Are user ready for the new features or changes?

How to test One license for a Non-Production Environment Installs like a normal Application Server Attach a copy of your most recent backup Test environment

• Separate server

• Virtual Machine



Questions???



Database Maintenance and the BMC









Questions???



Backups Creating a complete and sound backup policy is the DBA’s most important

responsibility Recommendations for a complete backup policy

What should be backed up?• All Blackbaud databases

• Other important files (media objects, exports, letters, etc…)

• Other application databases

At what frequency should the data be backed up?• Manual backups should be run before any major changes on the server or in the database

• Updates to your Blackbaud application

• Updates to SQL Server

• Global changes in the software application



Backups

Recommendations for a complete backup policy (con’t) Schedule Blackbaud database backups

• Using the BMC

Schedule server backups to external media using a third party applications Secure backups in a secure off-site location Testing your backups

• Checks the backup integrity

• Trains you on restoring so you are prepared

Setup a retention policy• Grandfather-Father-Son



Questions???



Troubleshooting – what can you do?

Narrow down the problem by asking questions Does the issue occur on multiple workstations? Does the issue occur for another Windows account? Application account? Does the issue occur for a local administrator? Does the issue occur in the sample database? Does the issue occur on the server? Does the issue occur in a test environment (if available)?



Common troubleshooting steps

Reset the registry A plug-in in The Financial Edge, The Education Edge, and Blackbaud Student

Information System Uninstall and reinstall the application

Avoid this on the server Repair the Deploy folder Set the appropriate permissions

Run Process Monitor Rename the BBUpdate.ini file on the workstation Detach and reattach the database



Troubleshooting – how can we help?

Available Resources Knowledgebase User Guides Inside the Edge – A Technical Blog for DBAs User forums F1 Case Central Phone support

• 1-800-468-8996



Questions???



Appendix - Implementation

How to install or update The Raiser’s Edge - BB202814 The Financial Edge - BB273248 The Education Edge - BB132284 Blackbaud Student Information System - BB355724 The Patron Edge - BB199880

How to install the patch The Raiser’s Edge - BB100349 The Financial Edge - BB104079 The Education Edge - BB104079 Blackbaud Student Information System - BB104079 The Patron Edge - BB222951



Appendix - Implementation

Knowledgebase Resources What are the differences among SQL Server editions? - BB95014 When will Blackbaud stop supporting Microsoft SQL Server 2000 with its products? -

BB592364 How to make a backup and restore from or test the backup - BB52243 How to create a new database or add an additional database - BB110685 How to attach a database to the Blackbaud Management Console - BB95152 How to share files or folders and modify share permissions - BB43473 How to check for and grant local administrative rights to a user - BB10978 What NTFS rights are required to run The Financial Edge, The Education Edge or The

Raiser's Edge 7 - BB50354 How to install a non-production (test) database - BB461990 Does Blackbaud support VMWare or Virtual PC solutions? - BB520705



Appendix – Implementing a Web Server

Web Applications The Education Edge and Blackbaud Student Information System – FAWEB,

NetClassroom The Raiser’s Edge – RE:Anywhere The Financial Edge – WebPortal

Install Internet Information Services (IIS) Windows Server 2003 – IIS 6 Windows Server 2008 – IIS 7

• RE:Anywhere is not supported on Windows Server 2008

Install client components like a workstation Client version should match the Web Application version

Download the Web Application from downloads.blackbaud.com Install the application

FAWEB NetClassroom WebPortal



Appendix – Database Maintenance

How to attach a database - BB95152 How to detach a database - BB96700 How to find the Deploy Kit - BB120314 How to rebuild the indexes and database in SQL Server - BB120081 How to run Update Statistics - BB137060 How to shrink the database from the BMC - BB118784 How to check the integrity of Blackbaud databases - BB124664 How to move the SQL Server database to a new location on the same server -

BB113761 How to schedule database maintenance in the BMC - BB114908



Appendix – Backups\End of support for SQL 2000

What is the recommended backup schedule? - BB291 How to back up the database with the BMC - BB94455

SQL Server Backup Overview Inside the Edge – Backups and Recovery, Part 1 Inside the Edge – Backup and Recovery, Part 2 - Testing your Backups

End of Support for SQL Server 2000 BB592364 Inside the Edge - End of Support for SQL 2000 and What it Means to You



Appendix – Q&A

Installing Patches without Administrator Rights• Set the AllowLockdownPatch system policy

Setting up Maintenance Plans using SQL Server tools• Maintenance Plans

• Maintenance Plan Wizard

• Maintenance Tasks

PCI Compliance Installing a Test Environment

Documents

download the Presentation - Blackbaud Fundraising Software