Dr Robin Mann Chairman

Benchmarking helps organisations and countries to identify and reach their potential

The Global Benchmarking Network (GBN) is a global network of benchmarking centres that help

organisations to identify and reach their potential.

GBN Membership:

31 Members from more than 20 countries

1. Australia

2. Bahrain

3. Canada

4. Chile

5. China

6. Czech Republic

7. Germany (DGQ-BP)

8. Germany (ICB)

9. Germany (LEXTA)

10. Hungary

21. Saudi Arabia

22. Sweden

23. Switzerland

24. Taiwan

25. United Arab Emirates (Ajman)

26. United Arab Emirates (DQG)

27. United Arab Emirates (ADICOE)

28. United Kingdom (BCS)

29. United Kingdom (Winning Moves)

30. USA (BPI)

31. USA (GLBA)

11. India

12. Iran

13. Ireland

14. Kuwait

15. Malaysia

16. Mauritius

17. New Zealand

18. Pakistan

19. Romania

20. Russia

Membership Structure 2012

Consultants

Australia BMP

Germany LEXTA

India BPC

Iran IPC

Kuwait GLC

Saudi Arabia BMKSA

United Kingdom BCS

United Kingdom WM

USA BPI

USA GLBA

Chile BEC

Germany DGQ-BP

Pakistan MAES

Research Institutes / Universities

Germany ICB

New Zealand COER

Romania ARoB

Switzerland TECTEM

UAE (Abu Dhabi) ADICOE

China BRCSS

Government Bodies

UAE (Ajman) RCA

Malaysia MPC

Mauritius NPCC

National Quality Associations

Bahrain BQS

Canada NQI

Czech Republic CSQ

UAE (Dubai) DQG

Hungary HAE

Ireland EIQA

Russia BE/ROQ

Sweden SIQ

Taiwan CPC

What we do..

International benchmarking

projects

Benchmarking Roadshows

What we do..

Benchmarking Awards to begin in 2012

Trial of the award process in India

www.globalbenchmarking.org

from kuwait

And the GBN has an Annual Benchmarking Conference!!

to Dubai, March 2012

to Auckland, New Zealand, 5- 7 December 2012

What is benchmarking?

Benchmarking is learning from the experience of others

Informal benchmarking is the most common type of benchmarking

learning from experts or colleagues

learning by networking

learning from

websites & reading

There are two types of formal benchmarking

Performance Benchmarking

Best Practice Benchmarking

“The comparison of performance data that has been obtained from studying similar processes or activities”.

It is useful for identifying strengths and

opportunities for improvement.

What is Performance Benchmarking?

Performance benchmarking is used for

comparing financial and non-financial

performance

Financial measures:

Expenditure, cost of labour, cost of buildings/equipment, cost of energy use, adherence to budget, cash flow, revenue collected.

Non-financial measures:

Absenteeism, staff turnover, % of admin staff to front-line staff, budget processing time, complaints, environmental impact, call centre performance.

“the comparison of performance data that has been obtained from studying similar processes or activities

What is Best Practice Benchmarking?

and identifying, adapting, and implementing the practices that produced the best performance results”.

It is useful for “learning from the experience of others” and achieving breakthrough improvements in performance.

Best Practice Benchmarking is the most powerful type of benchmarking

Tell me I may forget

Show me I may remember

Involve me and I will understand

Use all types of benchmarking to achieve business excellence

Informal Benchmarking

for everyone, use for all processes

Performance Benchmarking

only do if you are going to act on the data, use for many processes if data is readily available

Best Practice Benchmarking

use for key opportunities for

improvement