Information Builders

WebFOCUS iWay Software Omni

Driving Better Business Performance With Data and Analytics

Business Performance Solutions Brief

Solutions Brief: Driving Better Business Performance2Information Builders

“We made the right decision by going with WebFOCUS. Our measures are tied to our strategic plan and are reflective of key work processes and regulatory and customer requirements. WebFOCUS has been a huge improvement for our performance measurement system.”

City of Irving

“I think of WebFOCUS as a Swiss Army knife. In our case, it’s a fabulous tool for providing insights into our business performance and for customers who want to manage their accounts, as well as for automotive dealers that want to improve their dealership performance.”

Coastal Credit

“We’re not only data-driven; our data has made us a more insightful organization. WebFOCUS helps us to continually improve and to accomplish our mission, which is to serve students and help them to transform their lives.”

Texas A&M University

What Our Customers Say

“More than 90 percent of Erie’s independent agents are using Erie Performance Reports to monitor business volumes and performance results. This type of value-added service, made possible by WebFOCUS, gives us an edge among our agents.”

Erie Insurance

Chris BradyCIO and Chief

Customer Officer

David StanchickSenior Software

Engineer

Shonda GibsonAssociate Vice Chancellor of

Academic Affairs

Aimee KaslikPerformance Administrator

Solutions Brief: Driving Better Business Performance3Information Builders

Peak business performance requires the strategic use of enterprise information. By gleaning the valuable insights that are often locked away in back-end systems, organizations can increase revenues and profitability, improve the customer experience and other business outcomes, contain costs and eliminate waste, and enhance competitiveness.

For data to truly boost performance, it must be transformed from its raw form into relevant, usable insights that support the attainment of performance-related goals and objectives. Everyone – from executives to middle managers and line-of business workers – must frequently interact with timely and trusted information, using it properly and regularly to set goals, define plans, monitor results, and take immediate action when problems or opportunities arise.

Information Builders offers a single, fully unified platform that incorporates the 3i’s of data and analytics – integration, integrity, and intelligence – to align your organization in support of more effective performance management and enhancement.

Our robust solutions empower organizations to make the kind of in-the-moment business decisions that drive the business forward by enabling them to:

■■ Embrace large quantities of data being generated by traditional and emerging sources, such as social media, the cloud, and IoT devices

■■ Ensure that the information stakeholders rely on for decision-making and performance management is timely and trustworthy

■■ Provide relevant, shareable, easy-to-understand insights that stakeholders – especially business users – can instantly act on

United Way’s PerformanceLink is a good example of how our technologies deliver performance. It helps with a variety of important function to drive United Way’s Performance:

■■ Find peer performance trends

■■ Understand and view critical trends

■■ Uncover key drivers of performance

■■ Access all performance data to individual United Way offices across their network

United Way’s interactive portal provides real-time data to 1,800 worldwide locations.

Information Builders Improves Business Performance

Solutions Brief: Driving Better Business Performance4Information Builders

Customer Successes

Altice Labs – One of Altice Labs’ leading solutions is Altaia, a performance management system and service quality platform for mobile, fixed, and convergent networks. A WebFOCUS analytics environment with data visualization capabilities was embedded within the Altaia platform, improv-ing the experience that telecommunications service providers offer to their customers. Altaia’s usability and image have dramatically improved, allowing Altice Labs to compete more effectively by offering a performance management system that stands apart from other available solutions.

Bollore – French logistics company Bollore truly understands the need to keep Human Resources (HR) and finance teams in synch, in order to optimize business performance. The WebFOCUS BI and analytics platform allows staff across three distinct groups – HR, finance, and operations – to closely track metrics related to HR activities, payroll and other costs, policies, workforce trends, and productivity. This improved monitoring of HR procedures and related expenses is enhancing performance at each level of the enterprise through better work organization.

City of Irving, Texas – One of the 15 largest cities in Texas, Irving has made effective use of data a core part of its performance measurement and management initiative. Data is collected from city government processes and presented to stakeholders in the form of dashboards, strategic scorecards, and user-friendly interactive reports. Metrics and measurements align the city’s budgeting process with its strategic planning process, so workers know precisely where to focus and how to allocate resources. A clearer view into operational performance leads to more than $44 million in cost savings, more than 50,000 hours of improved productivity, and $25 million in increased revenues.

ClaimsPro – Canada’s leading independent insurance adjusting company supports global expansion and maximizes performance by empowering managers and employees across the business with enhanced visibility into important metrics and activities. Comprehensive, user-friendly dashboards provide insight into vital performance measures, such as revenues, as well as claims and other critical processes. Users proactively address problems by drilling down to more detail, as needed, on specific issues. These insights increase efficiency, improve revenue generation, and facilitate expansion into international markets.

Coastal Credit – Convenient, self-service access to data about automotive buying trends, consumer loan histories, and regional lending practices has enhanced performance at Coastal Credit. A dealer portal helps auto dealers obtain actionable information, a customer portal allows consumers to manage their loans, and an employee portal analyzes loan performance. This strategic use of data makes dealers more productive and more profitable, while simplifying customer finances and giving Coastal Credit a competitive edge.

DST Systems – DST’s Enterprise Services Group uses self-service analytics to monitor the performance of ten revenue-generating business units. Project teams are more efficient and capable of answering questions about project statuses, updates, and workflows. An executive dashboard also helps the presidents of each business unit stay on top of business performance by visualizing approximately two-dozen revenue and expense metrics, including financial metrics, customer metrics, operations metrics, and people metrics.

Solutions Brief: Driving Better Business Performance5Information Builders

Erie Insurance – This multi-line insurer wanted to execute on the new CEO’s vision to strategically use data to improve organizational performance. Multiple dashboards allow everyone from agents and mid-level managers to senior executives to track, measure, and manage 75 critical performance metrics across domains such as customers, finance, service productivity, human resources, and distribution. The new dashboards promote the CEO’s goal of leveraging information to drive performance, and improve key activities across the business.

Lutheran Life – An actionable window into performance, staff accountability, and daily activities is made possible through the strategic use of data at this non-profit senior living organization. Dashboards clearly depict the performance of each Lutheran Life unit, using interactive displays to provide insights into operational costs, productivity, and more. This unified view of business information allows managers to optimize performance by monitoring daily metrics, setting smarter goals, and creating more informed strategies.

Medline – An operational analytics environment, complete with InfoApps™, gives all workers an accurate view of every aspect of the business, including inventory management, plant capacity, labor, and finance. From minimizing labor expenses to maximizing space in shipping containers, everyone from front-line workers to senior executives can drive better business performance by making more informed decisions, reducing staff overtime, boosting transportation efficiencies, and minimizing freight expenses.

The Inbound/Outbound Volume Report normalizes workforce metrics among branches so managers can perform apples-to-apples comparisons among dissimilar business processes, staffing models, and distribution centers.

Nacional Financiera – This Mexico-based development bank created an analytics environment to automate and streamline the analysis of business and financial data and to standardize decision-making processes for guarantees, credit, and supply chain. Stakeholders perform multidimensional analysis of different product areas and programs, improving business performance through reduced risk and timely, accurate insights for decision-making.

Solutions Brief: Driving Better Business Performance6Information Builders

Texas A&M University – WebFOCUS creates a data-informed culture throughout the Texas A&M Commerce campus. Customizable, visually appealing dashboards and parameterized reports support university processes for its CBE program and 144 additional academic programs, giving staff members the insight they need to increase efficiencies and make improvements university-wide.

A&M Commerce’s CBE program is heavily dependent on capturing data on student performance and outcomes. The dashboard was designed in response to repeating requests from internal and external stakeholders about the efficiency of the program.

United Way – At United Way, performance is measured by how efficiently and effectively it distributes aid and delivers services. Its self-service analytics environment is comprised of tools for data-savvy business users and analytical apps for others. This is particularly important for a federated non-profit, with a very diverse base of information consumers. More than 13,000 employees across 40 countries visualize data collected during the 12 major research studies the organization conducts annually. Local employees learn from their peers and discover opportunities to improve, while streamlining aid distribution and enhancing delivery of targeted, relevant services.

To learn more about how intelligence, integrity, and integration

can help your company improve its business performance, visit our

Data Management Solutions Center.

Solutions Brief: Driving Better Business Performance7

IntelligenceThe WebFOCUS BI and analytics platform delivers rich, consumable, interactive information to the widest range of users.

IntegrityThe Omni-Gen Data Quality and Master Data Management Editions align business users and IT to profile, analyze, cleanse, match, merge, and manage data from every source – providing a clear, integrated view of a business from any angle.

IntegrationOmni-Gen Integration Edition and its related components are the most flexible and agile integration foundation available, providing interoperability between disparate systems and data for faster time to market on IT and business initiatives.

About UsInformation Builders provides the industry’s most scalable software solutions for data management and analytics. With one smart platform for integration, data quality, and analytics, we help companies manage their data, generate insights, take action, and deliver impact. We take pride in our dedicated employees and culture of customer service.

Intelligence, integrity, and

integration solutions help

our customers seamlessly

navigate the full spectrum

of information management

for sharper insights and fact-

based decision-making.

Worldwide Offices

Corporate HeadquartersTwo Penn Plaza New York, NY 10121-2898 (212) 736-4433 (800) 969-4636

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Solutions Brief

Find Out MoreWe can help you succeed. Talk to your local Information Builders representative to learn how. Visit us at informationbuilders.com, e-mail askinfo@informationbuilders.com, or call (800) 969-4636 in the U.S. and Canada. To improve your skills, visit education.ibi.com.

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