Upload
others
View
4
Download
1
Embed Size (px)
Citation preview
PLEASE INSERT CLASSIFICATION HERE
Driving customer centric innovations in the logistics industryMichel HeckDHL Customer Solutions & Innovation
Logistik Forum Nürnberg 2019
19./20. November 2019
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
HOW MANY OF THE FORTUNE 500 COMPANIES FROM 1955 ARE STILL
PART OF THAT ELITE LIST?
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
12%
Source: AEI.org (2016)
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
DIGITALIZATION IS THE GREATEST CHALLENGE AND OPPORTUNITY SINCE GLOBALIZATION
Paper-based
Air Waybills
48%
Share of manually
operated warehouses
80%Individual trucking
companies in the US
alone
500K
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
HOW DO WE STAY AHEAD?
WE APPLY A CUSTOMER-CENTRIC INNOVATION APPROACH
DHL Innovation Centers
A platform to understand and solve customer challenges.
Trend Research
Global function focused on scouting, testing and accelerating the adoption of new trends at DHL
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
MISSION – DHL INNOVATION CENTERS.
INSPIRE. CONNECT. ENGAGE.
1. INSPIRE
via our innovation showroom, the
visions and trends of tomorrow, and
latest innovations in logistics today
2. CONNECT
via our innovation workshops and
global eco-system to the right subject
matter experts to co-innovate ideas
3. ENGAGE
through joint trend research and
proof-of-concept projects in order to
shape the future of logistics
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
HOW DO WE STAY AHEAD?
WE APPLY A CUSTOMER-CENTRIC INNOVATION APPROACH
DHL Innovation Centers
A platform to understand and solve customer challenges. A hub for DHL’s digital transformation.
Trend Research
Global function focused on scouting, testing and accelerating the adoption of new trends at DHL
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
HOW WE IDENTIFY TRENDS?
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
THE DHL LOGISTICS TREND RADAR 4.0
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
HOW DO WE DRIVE CUSTOMER-CENTRIC INNOVATION?
SCALING
5
PROOF OF CONCEPT
4
INNOVATION CENTER EXHIBIT
3
TREND REPORT
2
TREND RADAR
1
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
DHL LOGISTICS TREND REPORTS
dhl.com/innovation
Source: DHL Trend Research (2018)
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
DHL LOGISTICS TREND REPORTS
dhl.com/innovation
Source: DHL Trend Research (2018)
Stay tuned!
Next publication on 9th December 2019
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
THE DHL LOGISTICS TREND RADAR 4.0ROBOTICS & AUTOMATION
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
ROBOTICS IN LOGISTICS – WHY NOW?
Market
Challenges
Accelerating BenefitsTechnical
Advancements
Increasing Volumes
Labor Supply
Aging Society
Component Costs
Collaboration
Simplification
Accuracy & Safety
Efficiency
Cost reduction
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
OVERVIEW OF ROBOTICS TECHNOLOGIES
Stationary Automation Indoor Vehicles & Robots Outdoor Vehicles & Robots
Sorting Systems Letter/Envelope Sorting Parcel Sorting Pallet Sorting
Trailer & Container Un-/Loading Systems T&C Parcel/Pallet Un-/Loading
Storage & Retrieval Systems Conventional S&R (AS/RS)
Stationary Picking Robots Stationary Piece Picking Stationary Case/Box Picking
Mobile Picking Robots Mobile Piece Picking Mobile Case/Box Picking
AGV/ Mobile Robots Product/Parcel/Pallet Transport Container Transport
Mobile Robots with special functionality
Self-driving Vehicleas Container/Trailer Transport Assisted Highway Trucking Convoying Fully Autonomous Trucks/Vans
AGV/ Mobile Robots Sidewalk Robots Follow-me Robots
Unmanned Aerial Vehicles Aerial Delivery Drones Surveillance Drones
PLEASE INSERT CLASSIFICATION HERE
Autonomous Mobile RobotsDriving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
17
CONFIDENTIAL
AUTONOMOUS MOBILE ROBOTS IN
INTRALOGISTICS
Driving Trends & Innovation in Logistics | Essilor QBR | May 2019
Point-to-Point Handling
Allows continuous flow of
materials, saves 32 km of
walking daily
Upskilling
colleagues learn to manage
and operate robot fleets
Sensing & Navigation
Allows side-by-side
operation with humans.
Zoning increases safety.
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
Stationary Picking Robots
19
CONFIDENTIAL
STATIONARY PICKING ROBOTS IN CO-
PACKING OPERATIONS
Upskilling
colleagues learn to manage
and operate robot fleets
Repetitive Workflows
Temporary or seasonal can
be easily automated flexibly
Learning Mode
Operators “train” robots
with new tasks, no
programming required
Driving Trends & Innovation in Logistics | Essilor QBR | May 2019
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
ARTIFICIAL INTELLIGENCE
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
WHAT DOES AI MEAN TO DHL?
Human intelligence exhibited by machines
The (computer) science of automating intelligent behaviors previously only achievable by humans
ingest data | learn | new insight | improve performance
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
WHY NOW? CHEAP CHANGES EVERYTHING
1980’s
Organization
Storage
Retrieval
1990’s
Communication
Distribution
Search
WWW
2010’s
Prediction
Translation
Identification
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
VISION
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
DIMENSIONING ALL SHIPMENT SHAPES & SIZES
Smalls PalletsParcels Air Cargo Pallets
PREDICTION
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
PLEASE INSERT CLASSIFICATION HERE
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
PREDICTION: DHL GLOBAL TRADE BAROMETER
56% of trade is intermediate goods
75% of global trade in 7 countries
etc.10 Industries
ocean air2 Transport modes
import export2 Transport directions
Machine learning model>1.6 million possible predictors
PLEASE INSERT CLASSIFICATION HERE
PREDICTION: DHL GLOBAL TRADE BAROMETER
DHL Global Trade BarometerActual Trade1)
50 = stable
>50 = expansion
<50 = contraction20
30
40
50
60
70
80
20152013 20192014 2016 2017 2018
48Prediction for upcoming
three months, beginning
September 2019
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019
PLEASE INSERT CLASSIFICATION HERE
The future starts today!
PLEASE INSERT CLASSIFICATION HERE
COME AND VISIT US AT ONE OF OUR INNOVATION CENTERS
DHL Asia Pacific Innovation Center
Singapore
Built in 2015
Global Flagship DHL Innovation Center
Near DPDHL headquarter, Germany
Built in 2007, re-opened in 2015
DHL Americas Innovation Center
Chicago
Opened September 2019
Driving customer-centric innovations in the logistics industry| transport logistic | June 2019
PLEASE INSERT CLASSIFICATION HERE
LETS SHAPE THE FUTURE TOGETHER!
Michel Heck
Innovation Manager
DHL Customer Solutions & Innovation
Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019