E-Governance, crowdsourcing and workforce … Hope/8-1 Optron... · Optron Enterprise Solutions E-Governance, crowdsourcing and Asset management: Effectively inspecting and maintaining

Optron Enterprise Solutions


E-Governance, crowdsourcing and Asset management:

Effectively inspecting and maintaining electricity network infrastructure, a case study of Stellenbosch Municipality

Wilhelm Herbst


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Background



The Greater Stellenbosch

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• The 900 square kilometers municipal area is internationally renowned for its beautiful environment, many places of interest, wine farms, street cafes, restaurants, quality wines, historical buildings and excellent educational institutions.

• The major portion of the area is utilised for agriculture (mainly wine production) and it includes the towns of Stellenbosch, Franschhoek and settlements such as Klapmuts, Koelenhof, Kylemore, Johannesdal, Pniel, Jamestown and Raithby.

• Stellenbosch town is 50 km to the east of Cape Town and is - after Cape Town - the oldest town in South Africa.


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The Problem



The Problem

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• “The previous system produced a lot of paper. This was not only wasteful, but also resulted in loss of data because data wasn’t always captured electronically.”

• “The previous system was also only accessible to certain parties. This meant that only certain parties could process public complaints and that not all complaints were seen too.”

• “Our previous system was not supported very well.“


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The Solution



The Solution

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Stellenbosch acquired the Trimble Field Inspector and Trimble Feedback solution from Optron.


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The Process


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1. User Requirement Study

2. System, workflow and Database design

3. System Setup and Installation

4. Testing

5. Training

6. Continued Support

The Process


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• During this process all role players get together and every action get workshopped

• Each action get documented

• The URA is presented to the role-players and adopted where needed

• Final URA is accepted

User Requirement Study


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• The database and workflow get designed

• Design get documented

• Designed is confirmed by all parties

Design


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• The agreed upon design is installed on the Server and desktop computers

• The handheld devices are configured for the solution

Installation


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• Solution is tested in the Office

• Solution is tested in operational circumstances, (Field)

Testing


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• Before field testing, Supervisors get trained on the solution, Office and field

• Field Workers get trained on Hand held devices

Training


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• Support is provided by means of a Service level Agreement as and when needed

Support


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Usage at Stellenbosch



Usage

• Stellenbosch Municipality have implemented Trimble solutions Field Inspector and Feedback, for the purpose of:

– Field Asset Capture

– Scheduled Maintenance

– Reactive Maintenance (crowd sourcing)



Field Asset Capture

• Stellenbosch Electricity makes use of Trimble Field Inspector for field asset capture

• The solution is used to optimise data capture in the field and to reduce paper waste

• Field Inspector allows jobs to be sent to fieldworkers remotely

• Field Inspector allows inspection data to be returned to office and stored in a central database



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Scheduled Maintenance

• Stellenbosch Electricity makes use of Trimble Field Inspector for scheduled maintenance and inspection:

– Jobs are sent from the office for specific features

– These jobs are sent to field workers everyday

– Several jobs can be sent simultaneously

– Job progress can be tracked



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Reactive Maintenance

• Reactive maintenance/inspection refers to action taken by Stellenbosch Electricity whenever a complaint is received from residents of Stellenbosch

• The management of these complaints is done in Trimble Feedback software;

• A web/mobile based interface where residents can log complaints on one side;

• And the office can send jobs directly to the field as complaints come in



Trimble Feedback

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System Design



System Design

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Network/Server

Field Worker

Field Asset

GIS / Map

Field Inspector Desktop

JobsAsset Data

Field Asset data stored to database

Reports & Analysis

Reports GIS Data

Asset Data

Field WorkerField Worker

Field Worker



System DesignComplaints

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Network/Server

Field Asset

GIS / Map

Field Inspector Desktop

Jobs

Asset Data

Field Asset data stored to database

Reports & Analysis

Reports GIS Data

Asset Data Field WorkerField Worker

Field Worker

Field Worker

Call Centre

Stellenbosch Residents

Web/Mobile Crowdsourcing



Reactive Maintenance and Inspection Workflow

Stellenbosch Electricity

Call Centre

Network/Server

Field Workers

Reports & Analysis

Stellenbosch Residents

Web/Mobile Crowdsourcing

Electricity Network Faults

Fault in Electricity Network occurs

Resident contacts call centre to report fault

Call centre creates an inspection/ maintenance job in Field Inspector

Residents report faults using web/ mobile app

Jobs recorded in Trimble Field Inspector and stored in server

Maintenance/Inspection job is sent to field Field workers inspect

network fault

Data from inspection is sent back to office

Jobs are processed and feedback is sent back to resident via phone, SMS or email

Completed Jobs updated to Server

All jobs data used for analysis and report generation


Benefits



Benefits

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• Complaints and data are captured with more detail and we no longer experience losses in data

• The solution has increased productivity

• The public are better informed regarding progress of their complaints


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Lessons Learned



Lessons Learned

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• Keep it simple

• Make fieldworkers part of the process from the start

• Manage the Resistance to change

• Do a phased install

• Have a dedicated person running the solution in-house


Why the Optron Solution



Why Use Trimble Field Inspector and Feedback

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• “The Trimble Field Inspector/Feedback solution keeps a detailed record of all complaints received from residents, as well as all new field data that is capture. This includes coordinates of meter installations and locations of complaints; and photos of meters and meter seals.” (Floris Koegelenberg)

• “We wanted to improve relationships with the public by improving our communication with them” (Floris Koegelenberg)



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Thank You

Documents

E-Governance, crowdsourcing and workforce … Hope/8-1 Optron... · Optron Enterprise Solutions E-Governance, crowdsourcing and Asset management: Effectively inspecting and maintaining