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e-Government ServicesSome Perspectives
e-Government ServicesSome Perspectives
Randeep SudanGlobal ICT Department
Public Value of IT Frameworks Public Value of IT Frameworks
• Constituent service level– Financial benefits– New services– Greater focus on constituent needs
• Operational efficiency– Higher productivity– Faster administrative processes– New revenue streams– Lower inventory costs
• Societal returns– Positive impact on society– Increase in consensus– Economic impacts
Source: Adapted from Gartner’s Public Value of IT approach
Value Measuring Methodology (USA)Value Measuring Methodology (USA)
Source: Gartner, 2007
Federal EA Performance Reference Model (USA)Federal EA Performance Reference Model (USA)
Source: Gartner, 2007
WiBe (Germany)Economic Efficiency Assessment
WiBe (Germany)Economic Efficiency Assessment
Source: Gartner, 2007
MAREVA (France)MAREVA (France)
Source: Gartner, 2007
eGovernment Economics Project (EU)eGovernment Economics Project (EU)
Source: Gartner, 2007
Demand and Value Assessment (Australia)Demand and Value Assessment (Australia)
Source: Gartner, 2007
ICT Business Case Guide and Tools (Australia)ICT Business Case Guide and Tools (Australia)
Source: Gartner, 2007
Is your company investing in any of the Web 2.0 technologies or tools?
(Source: 2007 McKinsey Survey on Internet technologies)
Is your company investing in any of the Web 2.0 technologies or tools?
(Source: 2007 McKinsey Survey on Internet technologies)
4
13
14
16
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19
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28
63
0 10 20 30 40 50 60 70
Mash-up
Wikis
RSS
Blogs
Podcasts
Social networks
Collective intelligence
Peer-to-peer networks
Web services
Using or planning to use web services: 80%
Web servicesWeb services
• Software systems that make it easier for different systems to communicate with one another automatically in order to pass information or conduct transactions. (McKinsey)
• For example, hospitals and drug suppliers might use Web services to communicate over the Internet and automatically update each other’s inventory systems.
MashupsMashups
• A mashup is a lightweight tactical integration of multisourced applications or content into a single offering.
• A local government may integrate third party maps (such as those available on Google or Yahoo) with land registers.
• A bank may provide a tax e-filing and payment service by meshing its current account service with the e-form provided by the revenue agency.
Constituent ParticipationConstituent Participation
• Folksonomy is social tagging – a way to obtain user created metadata via Web sites.
• Citizens can collaboratively and freely tag content• Service feedback• Community blogs and wikis can be used to more directly
engage people in proposing and shaping policies and laws.
• Relevance of such approaches may be further down the road for developing countries
Some TrendsSome Trends
• The future is mobile• Focus shifting from code to data• Opportunistic applications• Network centric and not device centric applications• Intelligence at the edges
SonopiaSonopia
Thank YouThank You