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Economic & Management Performance
The Airways New ZealandExperience
ICAO Symposium onPerformance of the Air Navigation System
Montreal 2007
Monica Davis, Airways New Zealand
20 years of experience
Our Key Drivers
• Customer Focus
• Performance Improvement
• Operational Efficiency
• Profitable Growth
Airways New Zealand
Airways: Corporate Governance
New Zealand GovernmentShareholder
Airways = CompanyBoard of Directors
Funded and directly controlledby Government
Auditor
Minister for Transport
Civil Aviation Authority ( CAA )
Independent Safety Regulator
- Not funded / controlled by Government
- Set own financial / operational targets
- Determine own funding requirements
Safety is their #1 concern
Tracking Performance
• What services delivered
• Cost of delivering those services
• Transparent pricing structure
• Track revenue and fee accurately
• Budgeting and forecasting
• Monitoring actuals against targets
• Capital expenditure planned and budgeted
‘HOW’ Services Delivered
• Increased focus on customer outcomes
• Increased focus on technology solutions
• Accurate understanding of cost of services
• Culture of performance improvement
Customer Shareholder
People
Lowestpossible
prices
Highestpossible returns
Highestpossible
pay
SAFETY
The Stakeholder Balancing Act
Dividend and ROI History
Twenty Years On
(R1) Real ANS Price, before & after Rebate
Nominal Price
Real Price
RealPrice +Rebate
72
77
82
87
92
97
102
Nominal Price 100 101 101 101 98 98 98 98 98 98 98 98 98
Real Price 100 99 99 97 92 90 89 86 84 81 78 76 74
RealPrice+Rebate 100 99 99 97 90 88 85 83 80 77 77 76 74
-97 -98 -99 -00 -01 -02 -03 -04 -05 -06 -07f -08f -09f
Pricing
Benchmarking
Total ANS cost per movement
$0
$50
$100
$150
$200
$250
New Zealand CountryB CountryC CountryD CountryE
Countries
$U
S
Stakeholder Performance
Loss of Separation Incidents
54
2726
27
19
36
26 25
38
34
24
0
10
20
30
40
50
60
"96/97" "97/98" "98/99" "99/00" "00/01" "01/02" "02/03" "03/04" "04/05" "05/06" "06/07"
Performance as at 28
February 2007 projected to 30 June 2007
Performance Philosophy
• Customer Focus
• Performance Improvement
• Operational Efficiency
•Profitable Growth
Thank you