Ecosystem Services Software Solutions

Ecosystem Services Software Solutions

April, 2014

Debbie Mayfield, Manager, Partner Ecosystem

2 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Customers focused on software and services to maximize value of systems

Systems Leverage Customer preference for integrated solutions driven by need for simplicity

Solutions

Outcome Based

Customers insisting on business outcome assurance and risk-sharing

Declining value in systems or services on their own Shift in buying power from IT

to business

Buyers

Consumption Models Rapid uptake of Flexible Consumption

Models and Cloud-based delivery

Market Trends and Customers Expectations Business Outcomes are the Priority


At The Same Time Information is Exploding …

…and the pace is accelerating

560 apps downloaded every

second. 40 billion downloads

(1/2 in 2012 alone)

72 hours of video uploaded

every minute 1/3 million full-

length Hollywood releases every

week

Home to 140 billion photos, 10B per month

210 billion email

messages per day

By 2015, 1 million video minutes

(equivalent to 674 days) will traverse

the Internet every second

2/3 of the world’s mobile data traffic

will be video by 2015

We store 92% of this new information

We take 500 billion photos a year

By the end of 2014, we will create more

new information every 10 minutes than we

did in all of human history, as of 2008


… Which is Further Accelerated as Everything Connects


The Services Enabled Journey to the IoE

Services Platform


Application

Embedded

Perpetual

Subscription

aaS Delivery

HW model

to a

SW model SW comes with the HW

• New Businesses

• SaaS + Integration

• Analytics, Operations BI

• Management

• Orchestration

• Network Level Exposure

• Controllers

• Core Business

• Route, Switch, Appliance

• IOS, IOS-XR, NX-OS,

Others…

Infrastructure

Device APIs

Network APIs

Cisco’s Software Business Transformation

Services Orchestration

Policy & Intent

Programmability

Applications

Analytics

Network

Network Intelligence,

Guidance

Stats, State & Events


Expand Portfolio &

Reach

Scale Current Offers

Services Platform

& Analytics

IoE Exchanges & Industry Solutions

Business & Technology Consulting

ASICS + HARDWARE + SOFTWARE + SERVICES INTELLIGENT IP NETWORK

Customer and Partner Led GTM Delivery Model

Invest for Growth Driving Growth Now

Services’ Role in Cisco’s Growth Software Enabled Services


Strategic Acquisitions Expand Cisco Services’ Growth

Visit Cisco’s Acquisitions Website for more information

Cisco ServiceGrid: Multi-source collaboration in the cloud;

integrated capabilities across the smart services portfolio

Services Platform

& Analytics

NCCM & CMCS: Compliance management and governance with

integrated capabilities across smart and advanced services

Cisco EnergyWise Suite: Enterprise IT energy management for

network-attached and data center assets


Services Platform

& Analytics

Cisco Data Virtualization: Data virtualization software that

augments traditional data integration by combining traditional and

new data sources

Services Platform

& Analytics

http://www.cisco.com/web/about/doing_business/corporate_development/acquisitions/ac_year/about_cisco_acquisition_years_list.html

http://www.cisco.com/web/about/ac49/ac0/ac1/ac259/solvedirect.html


http://www.cisco.com/web/about/ac49/ac0/ac1/ac259/joulex.html


http://www.cisco.com/web/about/ac49/ac0/ac1/ac259/pari.html


http://www.cisco.com/web/about/ac49/ac0/ac1/ac259/compositesw.html



Cisco Services Portfolio is Evolving

CXO

LOB

IT

Cisco Consulting Services

Cisco Services Consulting, Technical, Managed, Professional, Cloud

IoE Solutions

Cisco TeleHealth, Remote

Expert / Interactive Services,

Physical Safety and

Security, S+CC, Connected

Energy, Sports and

Entertainment

Business Process Integration

and Automation Data Integration/Analytics

Data Virtualization Cisco ServiceGrid

IT Operations

Cisco Smart Services

and

Smart Interactions

Cisco EnergyWise Configuration & Compliance










New Acquisitions Drive Greater Value to our Customers

ServiceGrid SolveDirect

EnergyWise

Joulex

Data Virtualization Composite

Average Cost

Mean Time to Resolve

Customer Satisfaction

27% Faster

10% Higher

Cloud Integration Platform Real Time Multi-Party Support

Distributed Office

Lowers Cost

Datacenter

More Efficiency

Time to Value ROI

60% Increase

3-6 Months

Better Business

Insights

Fast Response Time

Cost Savings

5-10x

75% Up to

Make it easier and faster to integrate with partners, and automate and share

data and services

Consolidate data across my IT environment to help make

better business decisions

Data Virtualization Easy Access to Data Across the

Network

Leverage network and data center

intelligence to manage energy consumption

and costs

50% Lower

30% Lower

Instant Access


ServiceGrid is a cloud integration platform

that seamlessly connects organizations to

enable real time multi-party support collaboration

Mean Time to Resolve

Automating multi-party support

processes eliminates duplicate

entry and manual errors

B2B integration accelerates

time to resolve incidents and

simplifies SLA monitoring

A single unified user

experience improves

collaboration and satisfaction

Average Cost to Serve

Customer Satisfaction

50% Lower

27% Faster

10% Higher

Services Platform

& Analytics ServiceGrid (SolveDirect)


• International service processes via one central platform (41 countries, 5 continents)

• Rapid implementation of time-critical projects

• Cost-effectively extended new projects, enabling growth and more profit

ServiceGrid Case Study Kapsch TrafficCom - Traffic Infrastructure

• Cloud based integration platform for seamless end-to-end service processes

• Multi-tenant system for project specific implementations

• Mapping workflows between individual processes

• Limited manageability of service delivery process

• Difficulty in sharing information among service partners

• Complicated time-critical projects

• Complex cross-continental structures

Impact on Customer Service Solutions Customer Challenge


Data Virtualization Access to Data from Multiple Sources, Formats

The Business

Operational

Databases

Enterprise

Applications

“The Cloud”

“Big Data” Data Warehouses

Third Party Data

Services Platform

& Analytics


• Built a data virtualization layer, based on the Composite Information Server, to combine information from multiple mixed sources, relational databases, and data warehouses

• Experienced a 10x faster data integration development cycle

• Achieved a 90% reduction in integration development costs

• Increased productivity in administration and project management

• Obtain a comprehensive view of the background, current status, and availability of all human assets

• Get easy access to personnel information

• Gain visibility into personnel and project information

• Create an uniform standard for running and managing ongoing and completed projects

Data Virtualization (Composite) Case Study About Wireless Communications



EnergyWise Suite JouleX – IT Energy Management

Distributed Office

Key Drivers

Identify energy waste

Establish control policy

Automatically manage power manage personal productivity devices

30% Lower Costs

Key Drivers

Lifecycle & Capacity management

Sustainable reporting, procurement

Find “dead servers” and “stranded power”

Power Manage virtual and physical devices

16% Increased Efficiency

Time to Value

Key Drivers

Ease of Deployment

Device agnostic and Agentless Architecture

Energy Savings through automated policies

3 – 6 Month ROI

Monitor

Measure

Manage

• Energy Consumption

• Carbon Emissions

• Energy Costs

• Energy/Carbon

Reduction

Building Protocols/Devices

BUILDING DOMAINS

EnergyWise SDK – PARTNER DEVICES POE / POE+ / UPOE

ENERGY DOMAINS

DATA CENTER

CAMPUS IP-based

Network

& IT

Infrastructure

Building Management

Systems & Gateways

Via Cisco EnergyWise


Data Center


EnergyWise Suite Case Study Reduced Network TCO and Chose Cisco over Competitors

Challenge

Bank wanted to reduce network infrastructure TCO

Environment

Headquarters and branch locations with:

10,000 switches

250,000 PCs and virtual desktops

58,000 ATMs

No visibility into energy consumption

Results

• Projected US$121M/y in reduced network infrastructure TCO

• Network approach allowed savings across:

− Viirtual desktop environment

− ATMs located in various kiosk and retail locations


Cisco HealthPresence

A comprehensive software solution with audio and video collaboration, integration with third party medical

devices, management, and reporting

• Reach underserved populations

• Extend the reach of specialists

• Provide triage care

• Coordinate post-operative care

• Educate patients and caregivers

• Educate and train healthcare

professionals

• Manage inpatient revenue growth

• Serve corporate clinics

Providers Payers

Scaling Access to Healthcare Resources

Extended Access Remote Experts Continuing Education

Patients

Services Platform

& Analytics


• Most of the patients rated their

experience higher than face-to-

face visits

• Increased patient access to

quality care closer to home,

reducing travel time, costs and

stress

• Provided patient experience

similar to an office visit,

increasing patient satisfaction

and convenience

• Increased satisfaction levels for

rural patients

Cisco HealthPresence Case Study Ascension Health System

• Cisco HealthPresence with

medical devices attached to

support remote examinations of

patients in the St. Thomas Heart

network

• Cisco HealthPresence endpoint to

support providers and specialists

at St. Thomas Health in Nashville,

TN

• Provide high quality, specialty

healthcare services to remote

patients

• Reach more patients throughout

the St. Thomas service area more

efficiently

• “For these patients everything

from routine appointments to

follow-up visits entailed major

expense and inconvenience”

• “Whether you look at it from the

perspective of a doctor or a patient,

it is an inefficient way of providing

care”



Benefits

• Financial Services (PCI compliance for

Banks)

• Pharmaceutical

• Healthcare

• Energy

• Retail

Target Market

CMCS Compliance Manager and Configuration Services

• Lowers Total Cost of Ownership

• Ensure Business Continuity

• Mitigates Risk

• Manage Change and Complexity (large

scale IOS upgrade roll-outs)

• Improves Network Compliance

• Customized Service

Partner Delivered Support Model

Compliance Software Image Configuration Workflow

• CBR Resale (No ATP as of yet); CMCS SW

image on top existing collector

Understand, control and maintain Regulatory, Commercial and Organizational compliance (SoX, HIPAA) in their network using

Cisco intellectual capital and operational expertise

Strategically address network configuration and image management via policy and workflow within their change processes to

achieve the highest levels of efficiency


• Maintain compliance in network

of 13,250 devices across Asia

Pacific, Europe, North America,

and Latin America

• Change window of only 6 hours

each day

• Reduce 18-21 month customer

estimated timeline to

complete project

• CMCS service solution

providing Software image

Management (SWIM)

• (4) CSPCs recommended

• Image update takes 11 minutes

• (11) simultaneous updates per

CSPC (44 devices)

• Total time to upgrade 13,250

devices < 10 days

• Increased network uptime

and stability

• Elimination of over 600

configuration variations

• Proactively manage

compliance risks across a

complex environment

CMCS Case Study Multi-National Conglomerate



Key Takeaways

Outcome based services

Cisco’s migration towards outcome

based services for our customers is

a key part of our strategy

Learn more

If you would like to hear more about these

service offerings, please contact your Cisco

Services Account Manager

Cisco Services can help

Cisco Services can help you achieve

outcome based solutions with these new

service offerings

EnergyWise

Data Virtualization CMCS ServiceGrid HealthPresence









Thank you.

Documents

Ecosystem Services Software Solutions