8/16/2019 EDU 618 Week Journal.docx

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Ashford 5: - Week 4 - Journal

Steps to Design and Implement a Performance Measurement System

McDavid, Huse, and Hawthorn (20!" provide a chec#list of #ey steps needed when designing

and implementing a performance measurement system (refer to $a%le &'"' Suppose you were

as#ed to narrow this list to only five steps' hich ones would you choose) hy)

If I could choose only five steps from figure &' they would %e the following*

' +rganiational champion selection %ecause the thought leaders who provide initial

 %rainstorming and creativity must %e from within the organiation-s most dedicated employees at

the e.ecutive level'

/' Identify resources is an e.tension of step which gathers personnel for the implementation of 

the process who will in turn need funding and tools to do particular activities effectively'

' Develop logic models that descri%e the %asic assumptions, inputs, activities' etc' so that every

sta#eholder1participant has an idea of the flow of the process and the e.pected outcomes

' ecord, analye and interpret are activities that are necessary in order to decipher from rawdata valua%le information that provides rationale for decisions'

2, 3eed%ac# and review from users is necessary in order to adapt the program to accommodate

new research and development, unforeseea%le changes in the organiation culture and the effect

of e.ternal mar#et conditions such as governmental regulation, changes in consumerdemand1perception and the availa%ility of su%stitutes for the services offered %y the agency''