Effective Administration Skills

2015

ADVANCED OFFICE MANAGEMENT & EFFECTIVE ADMINISTRATION SKILLS 1

EBC 2014 © All Rights Reserved

Overview The modern office administration function is all about providing a professional supporting role to a

team requires excellent time management, planning and prioritization skills in order to support

different roles and conflicting needs.

This practical and highly popular course rapidly develops the key skills and knowledge that enable the

new and developing office professional to maximize their contribution to the manager, team and

organization.

This dynamic course shows you how to plan and organize efficiently, develop confident

communication skills and proactively contribute to the successful achievement of the organization’s

goals also it covers the best ways of organizing your archive and how to manage your documents

and all information. Participants will study how to design and develop an experimental electronic

archive.

Course Outcomes

This course is intended to develop the interpersonal and professional skills required for office

administrators and personal assistants. Delegates will be presented with a practical overview of the

hands-on managerial duties, responsibilities and the essential knowledge required for fulfilling their

role successfully.

By the end of this course you will be able to:

Define and understand the role of productivity and effectiveness of office administrator.

Develop self-leadership capabilities which will enable professional advancement.

Build excellent relationships with people at all levels.

Organize and plan for the best performance and utilization of their time at the office.

Define your role and what is required of you more clearly.

Build rapport and effective working relationships.

Raise your profile at meetings or briefings by participating effectively.

Increase your position of influence within the workplace.

Achieve objectives by using time effectively and increase others'' confidence in you by

adopting proactive work routines.

Implementing time management skills using tools available of the computer

Using the latest technology in order to save and retrieve information

Understand the key principles and technologies of document management, records

management, content management and knowledge management and how they fit together.

Course Outline

ADVANCED OFFICE MANAGEMENT & EFFECTIVE ADMINISTRATION SKILLS 2

EBC 2014 © All Rights Reserved

What Is Productivity?

Efficiency versus Effectiveness: Differences and Practical Uses

Optimizing Quality and Quantity of Production through Streamlining

Signs of Inefficiencies at your Office

Work-Breakdown Structures

What is required of you to support the team effectively?

Establishing your contribution to the overall success of the team

Defining the aims and objectives of those you support

The five core skills for successful team administrators/assistants

Using Different Thinking Techniques to Boost your Professionalism

Using Creativity as a Business Tool

Mental Blocks and Ways to Overcome Them

Brainstorming your Best Options

Solving Office Problems (and Turning them into Opportunities)

Kaizen: Focusing on Continuous Improvements

Learning Styles for Professional Development

Communicating face-to-face with confidence

Projecting a confident and professional image

Effective listening skill

Developing a persuasive communication style

How to contribute positively in meetings

Non-verbal behavior - what are we ''saying'' through our body language?

The importance of listening and questioning techniques

Self-Leadership as a Prerequisite for Leading Others

Understanding what Makes you Tick: Personal Values

Performing a Personal SWOT Analysis

Building on your Talents

Becoming More Proactive

ADVANCED OFFICE MANAGEMENT & EFFECTIVE ADMINISTRATION SKILLS 3

EBC 2014 © All Rights Reserved

Categorization, numbering, indexing and preserving

The authorities and responsibilities for managing records

The components of the records workflow.

The life-cycle of records - records retention schedules

Identifying professional development needs

Using technology more effectively

Assessing current working practices

Recognizing and identifying opportunities

Defining personal goals, objectives and plans

Time Budgeting

Time = Money

Developing To-do List

Setting priorities

Changing plans

Time Planning Challenges

Overcoming procrastination

Bad meetings

Handling Telephone calls

Handling Emails & paperwork efficiently

Identifying and eliminating time wasters

Dealing with change

Continually reviewing and refining work practices

Continually identifying and acting on opportunities

Stress and Anger Management Techniques

The Agreement Frame

Asking Open Questions

Planning meals

Organizing chores

Using a To-Do list

ADVANCED OFFICE MANAGEMENT & EFFECTIVE ADMINISTRATION SKILLS 4

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Who Should Attend Administrators, PAs and assistants who are administratively competent but are looking to expand their

skills and abilities to fully support several managers or a team and who have to respond rapidly to the

demands of individual team members with differing needs.

Training Techniques’: Presentation. Discussions. Video Cases. Workshops.

Language of Instruction

Unless otherwise stated the program instruction is in Standard Day-to-Day English. Participants can

request the instructor to provide a program vocabulary which will ensure they have no problem

understanding the content and can be facilitated a little bit by using Arabic language when necessary.

ADVANCED OFFICE MANAGEMENT & EFFECTIVE ADMINISTRATION SKILLS 5

EBC 2014 © All Rights Reserved

Language of Instruction

Unless otherwise stated the program instruction is in Standard Day-to-Day English.

Participants can request the instructor to provide a program vocabulary which will ensure

they have no problem understanding the content and can be facilitated a little bit by using

Arabic language when necessary.

COURSE DURATION

4 Days

CERTIFICATE:

Upon successful completion of the program, participants will receive a certificate accredited

by International accreditation organization, Houston USA

ADVANCED OFFICE MANAGEMENT & EFFECTIVE ADMINISTRATION SKILLS 6

EBC 2014 © All Rights Reserved

Date:

25– 29 January 2015 ,

Venue:

Pullman Hotel , Kuta , Bali – Indonesia

Duration:

5 Days

Registration Fees:

OMR 1550

Fees Include:

Airport Transfer

Training Materials ( Soft & Hard Copies )

Coffee Breaks

Course Certificate