Business Communication for

2014

SECRETARIAL OFFICE ADMINISTRATION 1

EBC 2014 © All Rights Reserved

Overview The Office Administrator handles correspondence, makes appointments and reserves

venues and accommodation for conferences and business visits. This could be the job for

you if you work well under pressure and can cope calmly with interruptions and juggling

several tasks at once. Excellent communication skills are also important requirement for this

job.

This workshop will cover foundational knowledge and skills of business communication

including: understanding and adjusting to different communication styles; active listening;

giving and receiving feedback; asking and responding to questions; and understanding the

impact that culture has on interpersonal communication. Leadership and employee

perspectives will be examined including strategies to build an organization based on effective

communication practices.

Course Scope

Course Outcomes Gain the confidence to achieve a positive response.

Understand the types and impact of interpersonal relationships.

Manage emotions of self and others for positive relationship.

Build positive interpersonal communication skills.

Handle “difficult” customers more effectively and confidently

Work with people whose personalities and communication styles are different from you.

Draft quickly and easily overcome writers’ block

Write powerful openings that draw the reader in and set the right tone

Write clear, concise sentences that positively reflect your organization’s culture and values

SECRETARIAL OFFICE ADMINISTRATION 2

EBC 2014 © All Rights Reserved

Course Outline

How do you see yourself?

What makes a good communicator?

Communications dynamic - how it works

Seven C’s of Effective Communication

Identify your preferred style of communicating

Become sensitive to other people's styles

How to enhance your message

How to create an immediate impression

Use voice and body language to your advantage

Give a short individual presentation with feedback

Communicating face-to-face with confidence

Projecting a confident and professional image

Effective listening skill

Developing a persuasive communication style

How to contribute positively in meetings

Non-verbal behavior - what are we ''saying'' through our body language?

The importance of listening and questioning techniques

Develop a greater awareness of your voice

How to speak more confidently

How to develop a more expressive tone of voice

Understand how the voice conveys meaning

How to use your voice to influence your listener

SECRETARIAL OFFICE ADMINISTRATION 3

EBC 2014 © All Rights Reserved

The "building blocks" of writing

The difference between English and Arabic principles of writing

The Five C's of Effective Business Writing

Informal-formal writing styles

General principles of writing emails and business correspondence

General principles of writing

Accurate spelling, business vocabulary and grammar

Explains the appropriate uses of Active and Passive

Reviews common errors in grammar and style

Creating Paragraphs with Persuasive Power

Parts of a Sentence

Types of Sentences

Correct use of punctuation

Interactive exercises:

Common grammatical mistakes

Can You Deliver Your Message in 8 words or Less?

Get your message across convincingly

SECRETARIAL OFFICE ADMINISTRATION 4

EBC 2014 © All Rights Reserved

Who Should Attend Administrators, PAs and assistants who are administratively competent but are looking to expand their

skills and abilities to fully support several managers or a team and who have to respond rapidly to the

demands of individual team members with differing needs.

Training Techniques’: Presentation. Discussions. Video Cases. Workshops.

Language of Instruction

Unless otherwise stated the program instruction is in Standard Day-to-Day English. Participants can

request the instructor to provide a program vocabulary which will ensure they have no problem

understanding the content and can be facilitated a little bit by using Arabic language when necessary.

SECRETARIAL OFFICE ADMINISTRATION 5

EBC 2014 © All Rights Reserved

Date:

30 March , 2014

Venue:

EBC Training Center , Muscat

Duration:

3 Days

Registration Fees:

OMR 350

Fees Include:

Training Materials ( Soft & Hard Copies )

Coffee Breaks

Course Certificate