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Effective Communication
Skills
Overview
Why is this importantWhat does it meanTypes of communication skillsExplore each of the 4 keys skillsGet that jobQuestions
Why is this important?
Number one skill employers
look for when recruiting staffConfederation of British Industry
Impacts upon outcomes – degree
classification, job outcome, social
interaction
What does it mean?
An act by which one gives or receives information
Intentional or unintentional
Can be achieved using a variety of modes
Over to you……
In pairs find out about your partner
Studying, goals, greatest achievements
5 minutes each and then swap
Introduce your partner to the group
Types of communication skills
Listening
Maintain eye contactDo not interruptBuild rapportClarifies situationDo not make assumptionsAsk questions
Written communication skills
Application forms
CV
Cover letters
Reports
Get That Job
http://employability.uelconnect.org.uk/pages/applying_for_jobs/0/applying_for_jobs.html
Verbal communication skills
Techniques for verbal communication skills
Speak clearlyAdapt to suit audiencePitch, tone and speedEye contactNon verbal cuesPrepare - confidenceBreathe!
The statistics
How do we judge people when we first meet them?
• 55% on how we look• 38% on how we sound• Only 7% on what we say
Non verbal
Non verbal communication skills
http://www.maximumadvantage.com/nonverbal-communication/non-verbal-communication-demonstration.html
http://www.youtube.com/watch?v=Ks-_Mh1QhMc
Effective communication techniques
http://bis-confidencecoaching.com/verbal-communication-using-effective-communication-techniques/
Useful websites
• www.uel.ac.uk Information on UEL
• www.uel.ac.uk/eet - for information on EET
• http://employability.uelconnect.org.uk/ - for info on
applications, CVs, interviews, standing out from the crowd
• www.prospects.ac.uk – general employability advice
Questions
