Effective Communication Strategies for Supervisors

Learning ObjectivesLearning Objectives

The importance of taking the other person’s

perspective.

Understand Active Listening.

How to assure that all your communication is two-way.

Your responsibility as supervisor during the

communication Process.

Specific ways you can improve your communication

skills.

IntroductionsIntroductions

1. Name

2. Position/Title

3. A communication problem/challenge in the workplace

4. A particular area of communication that you would like to improve

Keys to CommunicationKeys to Communication

Active Listening

Acknowledgement

Asking for Clarification

Break Through Communication Barriers

Do not Pre-Judge

You can not communicate effectively unless you take the other person’s perspective, and put yourself in their shoes.

Person A Person B

What do you see?What do you see?

When you see a cow, what words come When you see a cow, what words come to mind?to mind?

Person A Person B

Communication!!!

Communication is the exchange of ideas and information. Clear communication is an essential element to improve the work relationships and make the employees more pleasant and responsive.

Be a good listener

Arrange regular meetings with employees

Give regular feedback

Be efficient when speaking to groups

Don't hide behind emails

How To Communicate How To Communicate With Your StaffWith Your Staff

Active Listening GuidelinesActive Listening Guidelines• Ask open-ended questions

• Posture: make sure it is open and inviting

• Listen with your whole body

• Listen for facts and feelings

• Don’t judge

• Paraphrasing. "What I'm hearing is...“

• Assert your opinions respectfully• Allow the speaker to finish

• Summarize the conversation

Barriers to Barriers to CommunicationCommunication• Inability to ask questions

• No eye contact

• Completing thoughts without hearing the directions/instructions• Unclear message, volume, pronunciation

• No feedback

• Not seeking clarification while communicating

• Making assumptions

• Use of negative words• Use the polite listening technique

Are you a good listener?Are you a good listener?Are you a good communicator?Are you a good communicator?

Let’s see!Let’s see!

One-Way CommunicationOne-Way Communication

Sender ReceiverMessage

“I want this report done ASAP.” (as soon as possible)

Two-Way CommunicationTwo-Way Communication

FEEDBACK!QUESTION!

QUESTION! FEEDBACK!

Sender ReceiverMessage

 “Communication only occurs when the receiver interprets

the message in the way the sender intended it.” 

Responsibility for CommunicationResponsibility for Communication“But my supervisor is the one with the communication

problem.”

“As supervisor I should understand thatcommunication is 100% my responsibility.” Receiver: As the receiver, you have considerable power to ensure that you have understood the person correctly. Sender: As the sender, you have the power to ensure that the receiver heard what you wanted him/her to hear.

Self AssessmentSelf Assessment Action Plan Action Plan

Write down techniques you learned today that will help you to improve your communication with your staff.

2 thing you already knew but were reaffirmed today.

1 thing you will do differently as a result of this training.

Share the 1 thing you will do differently.

Have a Wonderful Day !!Have a Wonderful Day !!

Claudia LimaTraining Specialist