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Effective Secretaries/Executive Assistants/PA's
Corporate HumanPotential Development
Training
1 DayCourse Objective:-This practical and highly popular course rapidly develops the key skills and knowledge that enable the new and developing office professionals to maximize their contribution to the manager, team and organization.The programme shows you how to plan and organize efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation’s goals. You will leave the course with practical toolkits and a list of tips and recommended further reading.
Course Content:-
By the end of this course you will be able to: Develop skills and make a greater contribution to your team. Become more proactive. Communicate confidently and effectively with your manager, colleagues and other departments. Deal with the difficulties and pressures of working for more than one person. Plan, organize and manage your time more effectively. Apply top tips for writing emails and letters.
Supporting Your Manager/Department/Team How you and your manager can work together to build a team Balancing the demands of more than one manager Prioritizing your workload, being flexible when priorities change
Communicating Confidently and Positively Communicating face-to-face with confidence Projecting a confident and professional image Effective listening skills Organization and Time Management Establishing effective procedures - organizing
diaries and follow up Managing your time effectively - avoiding ‘time stealers’ Organizing meetings - key tips Saving time using email
Writing Clearly and Concisely Writing on behalf of others Avoiding common mistakes Planning and writing emails
Personal Development Formulating an action plan
Learning Outcomes:-Who should attend?
Suitable for secretaries, officeadministrators Supervisors,Coordinators, and support staff.
Methodology:-Presentation, exercises, group activities
Gul-E-Zehra is a certified trainer from Dubai, UAE; a free lance international trainer who has trained the employees of more than 12 different countries. She has conducted training workshops for TPS Pakistan (Pvt.) Limited, MAL (Mobil Askari Lubricants) Pakistan Limited, PIMSAT, The Citizen Foundation (TCF), Proctor & Gamble Pakistan, Futehally Chemical, Sajid Brothers Engineering Industries (Pvt.) Ltd., Gujranwala, Independent Media Corporation Pvt. Ltd. (Geo TV), National Commission for Human Development, Sind Institute of Reproductive Medicines, NED University, Pharmevo pvt. Limited, Bayer Pakistan, Standard Chartered bank, Shabbir Tiles, INTECH Process Automation (Pvt.) Ltd., Higher Education Commission
of Pakistan, B.Braun, The Coca-Cola Export Corpora-tion, Pakistan Branch, MCB (Muslim Commercial Bank), PSO (Pakistan State Oil Company Limited), Raaziq International Logistics, Aman Foundation, PICIC Commercial Bank Limited, Jaffer Brothers (Pvt.) Ltd, Packages Ltd, JS Bank Limited, Abacus Consult-ing, Iberotel Miramar Al Aqah Beach Resort in Fujairah, UAE, Atlas Honda, IBA(Sukkur), Hub Power, Novartis Pharmaceuticals Corporation, Lahore University of Management Sciences (LUMS), WorldWide Group, Hinopak Motors Limited, Pak- Kuwait Takaful Company Ltd., Shan Food Pvt. Ltd., Siemens Pakistan etc.
She has trained various employees in Business English, Communication Skills, Creative writing skills, Interview and Presentation skills, Team leadership, Office Procedures, Office Administrative Skills and Responsibilities, Negotiation Skills, Interpersonal skills, Excellence in Customer Service etc. She has done B.A. Honours and M.A. in English Literature and
M.A. in Linguistics and a certificate course in Business English and Presentation Skills from Institute of Business Administration (IBA)
Gul-E-Zehra Abbas is an Assistant Professor of English and has teaching experience of about a decade in different universities which includes Bahria University, Sir Syed University of Engineering and Technology (SSUET), BizTek, Usman Institute of Technology (UIT), Pakistan AirForce Karachi Institute of Economics and Technology (KIET), National University of Modern Languages (NUML) at both Bachelors and Tertiary level.
She believes in communicative approach to learning that emphasizes interaction as both the means and the ultimate goal of learning. She wants to bring a positive change in employees by making them learn how to make the best use of their capabilities, she believes in personal and professional growth of herself and others. www.gulezehraabbas.com
Course Facilitator
Gul-E-Zehra
Quickbiz Cancellation Policy: Substitutions are welcome. Cancellation must be confirmed by email. For cancellation made in the 05 working days before the workshop,without cancellation Payment will be fully charge.
Workshop Investment:
Exclusive of Sales TaxPKR 12,500/-
/Quickbiz /Quickbiz Group
For registration(s) send us your Name, Designation,Organization, Mobile, E-Mail and Postal Address to
Quickbiz Group Office No. 403 Tahir Plaza,Sultan Ahmed Road, Block # 7 & 8 JCHS Karachi Contact: 021-34209142
Mobile: +92-343-2508186, +92-300-2386411 www.quickbizgroup.com
Date & Venue:8th July 2015Royal Palm Golf Club Lahore
Timings: 9:00 - 2:00
