EGI Technical Upgrade 71 Day1

Expert Guided Implementation

Technical Upgrade to 7.1

Day 1

Tej Kanwar Raizada

2013 SAP AG. All rights reserved. 2

Welcome

Kindly follow below communication rules during the empowering session

Expert Guided Implementation Technical Upgrade to 7.1

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Expert Guided Implementation schedule Technical Upgrade for SAP Solution Manager

Day 1 Day 2 Day 3 Day 4 Day 5

Empowering lesson SAP expert explains the

download and preparation

steps and shows fulfillment

of prerequisites (Web session, 1-2 h. in the morning)

Empowering lesson Step-by-step explanation

for the roadmap steps of

Initialization, Extraction,

Configuration and Checks (Web session, 1-2 h. in the morning)


for the roadmap step of

Preprocessing (Web session, 1-2 h. in the morning)


for the roadmap step of

Execution (Web session, 1-2 h. in the morning)


for the roadmap steps of

Postprocessing and

Summary (Web session, 1-2 h. in the morning)

Execution by

customer Download the upgrade files

and fulfill prerequisites by

customer in own system

backed by on-demand

expertise and support (Remote support in the afternoon)

Execution by

customer Implementation by

customer, in own system. (Remote support in the afternoon)

Execution by


customer, in own system (Remote support in the afternoon)

Execution by



Execution by



Goal of the day

Download files are

ready for the upgrade of

SAP Solution Manager

System and database meet the requirements

for upgrade

Goal of the day

Complete the roadmap steps of Initialization,

Extraction,

Configuration and

Checks

Goal of the day

Complete the roadmap step of Preprocessing

Goal of the day

Complete the roadmap step of Execution

Final Goal

Upgrade is completed


Expert Guided Implementation What is your experience and expectation?

Before we start:

Please allow two questions, I would like your anonymous answer via the

following two polling pods

Have you already participated in Expert-Guided Implementation?

No, first time

Yes, once but could not complete setup

Yes and also having completed setup(s)

What is your goal of participating?

Setup of SolMan (Project)

Own skill up exercise with sand system (to prepare for future project)

No setup, only participating to understand steps to estimate efforts of future project

No setup, participating to get knowledge for setup in upcoming weeks

No setup, participating as training to understand operations of existing environment

Let me bring up the pods


Expert Guided Implementation Training on the job at its best

Training, practical experience, remote consulting

Day 1 Day 2 Day 3 Day 4 Day 5

SAP expert explains step-by-step

configuration using training materials

Execution, 2-3 hours on the same day

Participants have direct access to an

SAP expert who directly supports

them remotely, if necessary, during

the execution

Empowering, Web session, 1-2 hours each morning

Participants execute demonstrated steps

within their own project, on their own

SAP Solution Manager software

Expertise on demand, during execution


Phases - Expert Guided Implementation

Define the goal

you would like to

reach and plan the

necessary project

steps.

Review the expert

guided

implementation

calendar to identify

your topics and

fitting time slots to

receive SAP expert

support for your

planned execution

steps.

Prepare the

execution supported

to your expert

guided

implementation.

Fulfil the technical

prerequisites and

assign the right

people with

sufficient time to

execution.

Execute the defined

activities in the

planned time frame.

During this phase,

the SAP expert is

available to answer

questions and to

provide the

necessary

knowledge to ensure

smooth execution.

Execute necessary

follow up steps

according to your

project plan, like

rollout of results from

execution phase.

Plan Chose Follow up Execute Prepare

Each Expert Guided Implementation should be treated as a Project The Project should have a clear outcome, a configured ALM scenario or the ability to deliver a self service report by the end of this Expert Guided

Implementation


Ready, Set & Go!

Are you Ready? Do you have the correct authorizations?

Do you have time allocated for this week?

Do you the prerequisites complete?

Are you Set? to participate in the empowering sessions each morning?

to configure your own Solution Manager each afternoon?

to provide feedback on your progress to the SAP Expert

Lets Go!

Options if not prepared for today Reschedule to the next EGI on the schedule

Execute preparation steps before attendance


Necessary prerequisites for Technical Upgrade to 7.1

Technical prerequisites

SAP Solution Manager 7.0 (Dual Stack), ready for the upgrade

Database is prepared for upgrade

Connection between SAP Solution Manager and the SAP Network via RFC SAPOSS

S-User in SAP Service Marketplace with necessary authorizations for SAP Solution Manager


Feedback Help us to help you

For this Expert Guided Implementation we will

collect the following feedback:

Daily Feedback during Expert Guided Implementation

To measure your success each day following the morning empowering steps

To provide additional assistance if youre facing issues To improve the quality, focus and pacing of the Expert Guided Implementation

Follow-up Feedback after Expert Guided

Implementation to check

If Expert Guided Implementation works for you? What could be improved? Does it provide additional Value?

Help us make your week a success and provide us with

your feedback, its very important for us.


Expert Guided Implementation How to get help

How to get help

Customer SAP Expert

During the execution part you have direct access to the Expert via

telephone number to solve questions quickly. Please ensure that the

R/3 support and http connections are open and that we can logon to

your system.

Tel: +353 1 471 7217

E-mail:

[email protected]


1. Day one

Expert Guided Implementation Methodology Check of prerequisites SAP Media download

2. Day two

Roadmap steps Initialization, Extraction, Configuration and Checks

3. Day three

Roadmap step Preprocessing

4. Day four

Roadmap step Execution

5. Day five

Roadmap steps Postprocessing and Summary

Agenda


Preparation

Refer to the upgrade overview document for information about the upgrade roadmap and

impact and about the scenario upgrade:

http://service.sap.com/solutionmanager Upgrade to SAP Solution Manager 7.1 (under What's New?)

Refer to the upgrade documents/tools:

http://service.sap.com/instguides SAP Components SAP Solution Manager Release 7.1 1 Planning; 5 Upgrade

Refer to the security guide for SAP Solution Manager 7.1:

http://service.sap.com/instguides SAP Components SAP Solution Manager Release 7.1 4 Operations

During the EGI session you will be guided through the stack download process using

Maintenance Optimizer, which needs to be configured first (please refer to the Preparations

for the Upgrade - Configuring Maintenance Optimizer section of the Upgrade Guide). If you

cant use Maintenance Optimizer (e.g. because the current SP level is lower than 22), you can perform the upgrade using the generic stack XML file.

http://service.sap.com/instguides SAP Components SAP Solution Manager Release 7.1 5 Upgrade


Upgrade strategy

If you have more than one SAP Solution Manger system, e.g. a development, a quality

assurance system and a production system, you should consider the entire system group:

Update the systems in the same

sequence in which you transport your

modifications.

The upgrade will influence the

development activities, therefore dual

maintenance might be temporarily

necessary to ensure that your

production system is supported with

emergency corrections.

For additional information refer to the

general Upgrade Guide:

http://service.sap.com/instguides SAP Components SAP Solution Manager Release 7.1 5 Upgrade Update of SAP Systems Using

Software Update Manager


Important information 1/2

It is crucial that you perform specific preparation activities for all productive used scenarios

before you start the upgrade procedure and that you perform scenario specific follow-up

activities after the upgrade has finished successfully.

Since SAP Solution Manager release 7.1 contains new functions and settings for

several scenarios like Change Request Management and Application Incident

Management (former Service Desk), post upgrade activities have to be performed in

case these scenarios already run productive with the release 7.01. There are guides

available in SAP Service Marketplace: http://service.sap.com/instguides SAP Components SAP Solution Manager Release 7.1

6 Additional Guides - ChaRM

6 Additional Guides - ITSM

Refer to the upgrade overview document for information about the upgrade impact on

other scenarios used:

http://service.sap.com/solutionmanager Upgrade to SAP Solution Manager 7.1 (under What's New?)


Important information 2/2

Please note that the SAP Solution Manager local SLD and some other functionality (like

ChaRM) are not available during the downtime phase.

Make sure that there is sufficient disc space available. For further details please refer to:

http://service.sap.com/instguides SAP Components SAP Solution Manager Release 7.1 5 Upgrade (Chapter 2.1 Checking the Free Space Requirements).

Please check if the Operations Mode is set suitable for the upgrade in transaction RZ04 (refer to the Upgrade Guide for details).

Check if sufficient database and disk space are available for the upgrade. You may

require up to 100% more space on your database. Please check the Upgrade Guide for

detailed information.


Check of prerequisites Important information

Ensure that youve read the following SAP Notes before starting the upgrade:

1583348 - Documentation: SAP Solution Manager 7.1

1109650 - SAP Solution Manager 7.x Extension Add-Ons

1577909 - Additional information about Solution Manager 7.1 SR1

1781833 - Add. Info. About Upgrading to SAP Solution Manager 7.1

1589311 - Replacements of outdated tools via SL Toolset

1563579 - Central Release Note for Software Logistics Toolset 1.0

1590226 - MOpz Collective Correction 27

The following guides contain information on planning, preparing, and upgrading of

SAP Solution Manager 7.1, including OS specific information:

http://service.sap.com/instguides SAP Components SAP Solution Manager Release 7.1


Check of prerequisites Preparing the database

You need to refer to the relevant database-specific note below:

Ensure that you meet all requirements for your database according to the specific

SAP Notes above. We recommend to implement the latest available patch level

for the database version.

Database SAP Note

SAP MaxDB 817463

IBM DB2 for i (NetWeaver-specific) 1168235

IBM DB2 for i (Solution Manager-specific) 1278198

IBM DB2 for Linux, UNIX and Windows 819876

IBM DB2 for z/OS 815202

MS SQL Server 825146

Oracle 819655


Check of prerequisites Product Availability Matrix

For more information about which operating system and database versions

are currently supported for the upgrade of solution manager 7.1, check the

Product Availability Matrix (PAM) on SAP Service Marketplace.

Go to http://service.sap.com/PAM Display All Product Versions Filter for SAP Solution Manager 7.1 Select the entry

Technical Release Information tab Database Platforms tab Filter for OS and DB versions

(for example: If MAXDB is in use, database version 7.8 is required. If necessary, upgrade the database

before you start the Solution Manager upgrade program)


Check of prerequisites Preparing the users for upgrade

Ensure that you know the current passwords for the following users before

starting the upgrade:

SAP Solution Manager operating system user (adm) for the Software Upgrade

Manager tool

User for configuration with administrative authorization, DDIC for client 000 (check if not

locked!)

Password for J2EE_ADMIN and SDM user

User for configuration with administrative authorization for productive Solution Manager

client

For Windows OS: The user running the SAP system, SAPservice

For Oracle database: The user System


Check of prerequisites S-User authorizations

URL: http://service.sap.com/user-admin

You can check the authorization objects of your Solution

Manager S-User with the Authorization reports. Please ensure that your S-User has at least the marked authorization objects.


SAP Media for upgrade

Software Components:

1. SAP Solution Manager 7.1 SR1

2. SAP Solution Manager 7.1 Support Package Stack

3. SUM (latest version)

4. Kernel files (Part I and Part II)

5. Transport tools (TP and R3trans)

6. SPAM/SAINT upgrade (latest version) for 701 and 702

Where to get:

All files can be downloaded from the SAP Service Marketplace. For

the download of the latest Support Package Stack we recommend to

use SAP Maintenance Optimizer.

Please refer to SAP Note 1577909 for further (most current)

information about Upgrade to Solution Manager 7.1.


Download from the SAP Service Marketplace Two options for Support Package Stack download

RECOMMENDED

If your SAP Solution Manager 7.0 is on SPS22 and higher, use

Maintenance Optimizer to create the stack delta XML file and to

download the upgrade packages as shown on the following slides.

Copy the stack delta XML file and all downloaded files to the

download directory of your upgrade.

Please refer to SAP Note 1577909 for details.

ALTERNATIVE

Please use this option only if your SAP Solution Manager 7.0 is on

SPS01 SPS21. Due to some technical restrictions Maintenance Optimizer cant be used in this case. Download the DVD for SAP Solution Manager 7.1 Support Package Stack as shown on the

following slides (option 2). The DATA directory on this DVD contains a

generic stack delta XML file, the current ABAP stack files and the

current Java files.

Please refer to SAP Note 1577909 for details.

Option 1

Option 2


Download from the Service Marketplace SAP Solution Manager 7.1 SR1

Open in your browser the SAP Service Marketplace software download center

http://service.sap.com/swdc

Logon with your S-User for the SAP Solution Manager

In the left navigation pane, navigate to Installations and Upgrades Browse our Download Catalog SAP Technology Components SAP SOLUTION MANAGER SAP SOLUTION MANAGER 7.1



Expand the Upgrade section and choose relevant OS version and DB version:



Select all files and then click "Add to download Basket" to download more than one file

at a time. You may deselect objects which are not relevant for your environment. You

dont need to download the SPS files if you plan to use Maintenance Optimizer.


Download from the Service Marketplace SAP Solution Manager 7.1 Support Package Stack

Option 1

Start Maintenance Optimizer

Logon on to your SAP Solution Manager system and call transaction

SOLMAN_WORKCENTER (to use SAP GUI) or SM_WORKCENTER (to open the

Solution Manager Work Centers in Web UI)

Navigate to the Change Management Work Center, choose Maintenance Optimizer and

create a new transaction

Follow the guided procedure, as described on the next slides



Option 1

Enter Priority and Description of your Maintenance Optimizer transaction

Select Solution, Product Version (e.g. SAP Solution Manager EHP1) and Product System

and press Continue button



Option 1

Choose Calculate Files Automatically and press Continue button

Select Upgrade and press Continue button



Option 1

Select Target Product

Version (SAP Solution

Manager 7.1) and Target

Stack and press

Continue button

Confirm Target and press

Continue button



Option 1

Select Add-on Products to install and press Continue button



Option 1

Select OS/DB-Dependent

Files (you need at least

Kernel Part I, Kernel Part

II, SAP Host Agent and

IGS) and press Continue button



Option 1

Select Stack-Independent Files (you need at least the SPAM/SAINT update) and press

Continue button



Option 1

Select Stack-

Dependent Files

(check the pre-

selected objects) and

press Continue button

Selected files will be

automatically confirmed and

placed in the Download

basket. The stack delta XML

file is located in /EPS/in.



Option 1

In addition you may download the stack delta file manually (select tab Stack Files)

Press Continue button



Option 1

Set the

implementation

status to

Completed and press Continue button

Complete transaction



Option 2

Open in your browser the SAP Service Marketplace software download center



In the left navigation pane, navigate to Installations and Upgrades Browse our Download Catalog SAP Technology Components SAP SOLUTION MANAGER SAP SOLUTION MANAGER 7.1



Option 2

Expand the Upgrade section and choose relevant OS version and DB version:



Option 2

Select the files for SAP Solution Manager 7.1 SPS 08 and then click "Add to download

Basket" to download more than one file at a time.


Download from the Service Marketplace SPAM / SAINT update for 701

Open in your browser the SAP Service Marketplace software download center:



Navigate in the left navigation tree to Support Packages and Patches

Navigate in the left navigation tree to Browse our Download Catalog

In the main frame you will get a new navigation frame where you should select as

following:

Additional Components SAP SPAM/SAINT UPDATE SPAM/SAINT UPDATE 701

Add the package SAPKD701xx to your download basket.

Option 2


Download from the Service Marketplace SPAM / SAINT update for 702

Open in your browser the SAP Service Marketplace software download center:



Navigate in the left navigation tree to Support Packages and Patches

Navigate in the left navigation tree to Browse our Download Catalog

In the main frame you will get a new navigation frame where you should select as

following:

Additional Components SAP SPAM/SAINT UPDATE SPAM/SAINT UPDATE 702

Add the package SAPKD702xx to your download basket.

Option 2


Download from the Service Marketplace Software Update Manager (SUM)

Open in your browser the SAP Service Marketplace software logistic toolset page

http://service.sap.com/sltoolset


In the left navigation pane, navigate to Software Logistics Toolset 1.0

In the right pane click on Download for Software Update Manager 1.0 SPxx



Select SOFTWARE UPDATE MANAGER 1.0 Support Package Patches

Choose the correct platform:



Add the latest available package to your download basket (example):

Please note that SAP Solution Manager Upgrade is only supported with SUM SP06

and newer.


Download from the Service Marketplace Latest available kernel files and transport tools

Load the relevant current SAP Solution Manager 7.1 kernel and transport tools from the

software download center on SAP Service Marketplace:

http://service.sap.com/swdc Support Packages and Patches Browse our Download Catalog Additional Components SAP Kernel SAP KERNEL-BIT UNICODE SAP KERNEL 7.20 64-BIT UNICODE

Next step: Choose [OS version]

Database specific files Choose latest available Kernel Part II (Basis 720/702)

Database independent files Choose latest available Kernel Part I (Basis 720/702)

Database independent files Choose latest available R3trans*.SAR

Database independent files Choose latest available TP*.SAR

Add to download basket

After the download is completed, copy the downloaded files to the download directory.

Remember that to update your kernel completely, you need to download

patches from both directories as shown on the next slide. The additional

kernel and tool files in the download folder of the upgrade will be detected

automatically by the SUM tool and do not need to be extracted.


Download from the Service Marketplace Latest available kernel files and transport tools

Select kernel and transport tool files

and then click "Add to download

Basket" for download (here an

example for Windows/MaxDB):


Download from the Service Marketplace Kernel, JAVA, ABAP and database files

Open the download basket:



Verify the list of files to be downloaded:



Check if approval is necessary for download files:

Create a download directory for all files and software packages that you want to include

in the upgrade.

Download all required files from download basket to the download directory using SAP

Download Manager.


Download from the Service Marketplace

After performing the steps as shown before, you will have all the files

required for the upgrade of your SAP Solution Manager 7.1

SAP Solution Manager 7.1 SR1

SAP Solution Manager 7.1 Support Package Stack

Stack Delta XML file

SUM

Kernel files

Transport tools

SPAM/SAINT update

You do not have to upgrade SPAM /

SAINT in advance. This will be done

during the Configuration Roadmap step.

OS specific libraries

Please also download the current C++ runtime

libraries for the kernel for Windows

operating system.

Update the C++ runtime libraries before

starting the upgrade procedure.

For further information please refer to SAP

Note 684106.


Extraction and preparation

Please make sure that your download directory contains the following items:

SAP Solution Manager 7.1 SR1 DVDs (you need to extract them first, please refer to

SAP Note 886535 for more information about multispanning archives)

Support Package Stack files

Stack Delta XML file

Kernel archives, transport tools archives

SPAM and SAINT update archives

Upgrade tool (SUM) archive

Note: Do not extract any SAR archives, just place them into the download directory. They

will be found, extracted and installed automatically by the upgrade tool.

Extract the upgrade tool (SUM) with the following command:

SAPCAR -xvf /.SAR -R /usr/sap/

This command creates the directory SUM under the /usr/sap/ directory. You can

also specify a directory other than /usr/sap/. However, we recommend to use

this directory.


Extraction and preparation

SP-Stack

files SAP Solution Manager 7.1 SR1

DVDs

/usr/sap/

SAPCAR -xvf /.SAR -R /usr/sap/


Execution

Check the guides and important SAP Notes for upgrade

Check the hardware, software and database requirements for upgrade

Check the authorization on SAP Service Marketplace for your Solution Manager

S-User

Download media for upgrade

To be able to follow the session in the

next days please make sure that you

completed all tasks for today.


Expert Guided Implementation How to get help

How to get help

Customer SAP Expert

During the execution part you have direct access to the Expert via

telephone number to solve questions quickly. Please ensure that the

R/3 support and http connections are open and that we can logon to

your system.

Tel: +353 1 471 7217

E-mail:

[email protected]

Thank You!

Please dont forget to send us the daily feedback form.

Documents

EGI Technical Upgrade 71 Day1