eGov Principles

7/27/2019 eGov Principles

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Agenda

Essence of good Governance

What is not e-Governance?

7 Principles of e-Governance


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Essence of Good Governance

Least Governance

Customer-centric

Governance

Participative

Governance

Deregulation

Partnership

Service-centricity

Efficiency

Inclusion

Communication

Consultation

e-Governanceis an

enabler ofGood Governance

Least Governance Deregulation

Partnership


Partnership


Partnership

Deregulation

Partnership


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What is e-government ?

It is the

t ransformat ionof governmentto provide

Efficient

Convenient &Transparent

Services

to

the Citizens& Businesses

through

Information & Communication Technologies


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What is NOT e-Governance ?

e-Governance is not aboute

but aboutgovernance !

e-Governance is not aboutcomputers & websites

but aboutcitizens & businesses!

e-Governance is not aboutt ranslat ingprocesses

but aboutt ransforming processes !


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Examples of e-Services G2C

Birth Certificate

Health Care

School Admission

Scholarships e-Learning

Examination Results

Employment Services Vehicle Registration

Drivers License

Passport/Visa

Agriculture

Land Record

Property Registration

Marriage Certificates

Taxes Utility Services

Municipality Services

Pensions

Insurance

Health Care

Death Certificate


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Examples of e-Services G2B

Close

Expand

Operate

Start-up Explore

Opportunities

Approvals

Permissions

Registrations

Returns

Taxes

Permits

Compliance

Approvals

Permissions

Project Profiles

Infrastructure

State Support

Compliance


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Some useful e-gov services

http://igrs.ap.gov.in

http://portal.ap.gov.in

http://esevaonline.com/

http://www.aponline.gov.in http://goir.ap.gov.in
http://igrs.ap.gov.in/http://portal.ap.gov.in/http://esevaonline.com/http://www.aponline.gov.in/http://goir.ap.gov.in/http://goir.ap.gov.in/http://www.aponline.gov.in/http://esevaonline.com/http://portal.ap.gov.in/http://igrs.ap.gov.in/


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Seven Principles of

e-Governance


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Principle # 1

e-Governance is about

Transformation


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Ingredients of Transformation

Department

CentricApproach

Process

Orientation

Output-Based

Assessment

Departmental

View

Customer

CentricApproach

Service

Orientation

Outcome-based

Assessment

Integrated

View


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Principle # 2

e-Governance requires

A Holistic Approach


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The Four Pillars of eGov

P

eople

Process

Tec

hnology

Resources

e-Government


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Principle # 3

e-Government requires us to overcome

A Number of Challenges


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The Challenges

Lack of Process Models

Poor Legal Frameworks

Complex Procurement

1 PROCESSLack of Political Will

Official Apathy

Shortage of Champions

Lack of Skills in Govt

2PEOPLE

Lack of Architectures

Lack of StandardsPoor Communication

Infrastructure

Hardware-approach

3 TECHNOLGY

Budget ConstraintsDisinterest of Pvt Sector

Lack Project Mgt Skills

4 RESOURCES


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4 Questions to address in Project Development

WHAT do we want toAchieve ?Q#1

HOW do we want to Implement?Q#2

WHO will be responsible ?Q#3

WITH WHAT resources ?Q#4

Objectives, Services, Service Levels, Outcomes

Technology, Process, Delivery Channels

Procurement, Training, Change Management

Business Model, Service Charges, PPP


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Principle # 4

e-Government needs

A Systematic Approachthrough an

eGov Roadmap


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LandRecords

RoadTransport Police

LandRegn

TreasuriesComrlTaxes

Agriculture

Gram

Pts

Munici

palities

EmploymentExchanges

e-District

STATE

IncomeTax

PassportMCA21

Insurance Banking

CENTRECentralExcise

Pensions

NationalID

Immigration

Visa

Common

Service

Centres

Gatewaye-Procure

e-Office

eBiz

EDIe-Courts

India

Portal

Core

Policies

Citizen-Centricity

Service Orientation

Evolutionary

Plan Big

Start Small

Scale Fast

Centralized Planning

- Decentralized

Implementation

Mission Mode

Partnership

NeGP Approach

National e-Governance Plan


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Principle # 5

e-Government necessitatesChange Management


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What is Change Management?

Change Management is about

managing people in a changing environmentso that business changes are successful

and the desired business results are realized.


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The ADKAR Model

1. Awareness of Change

2. Desire to Change

3. Knowledge of Skills

4. Ability to apply Knowledge

5. Reinforcement to Sustain Change


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Principle # 6

e-Government necessitates

Capacity Building


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Hierarchy of Capacity Needs

Policy Formulation

Committing ResourcesTaking hard decisions

Preparing Roadmaps

Prioritization

Frameworks, Guidelines

Monitoring Progress

Inter-agency Collaboration

Funds Management

Capacity Management

Conceptualization

Architecture

Definition (RFP, SLA)

Leadership & Vision

Program Development

Program Management

Project Development

Project Management

Bid Process Management

Project MonitoringQuality Assurance


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Principle # 7

e-Government needs

Top Level Sponsorship


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Role of Leadership

1. Becoming Champions of e-Government

to achieve change of mindset to create an environment for innovation

to provide adequate resources

2. Removing Barriers to overcome employee resistance

to achieve cross-agency coordination

to create confidence in private sector to partner government

3. Taking Hard Decisions to take the risks inherent in e-Government

to achieve effective Government Process Re-engineering

4. Articulating the needs of citizens & businesses


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Value of Zero !!

0

Managemen

t

0

Technology

,0

HRD

0

GPR

,0

Infrastructure

0

Partnership

0

Resources

Leadership

& vision


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Thank You

Documents

eGov Principles