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eGovernment Portals forCitizens, Enterprises, Healthcare
2www.gentics.com
Gentics – who are we?
• leading Austrian Content Management and Portal Software company
• founded in 2000 in Vienna • 130 customers (Government, Telecom,
Industry) • 30 certfied partner in Austria and
Germany• 700 CMS & Portal projects completed• 70.000 software users
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stability and scalabilityfederal ministry of finance
• personalized• application integration• highly secure • highly scaleable• flexible infrastructure
Information & transactionHelp.gv.at – federal chancellery
• WAI AAA compliant• approval workflow• content syndication• multiple languages
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Internationality & WorflowAustrian Foreign Trade Org.
• access new markets• communicate globally• use synergies• manage complexity
Integratability & CollaborationTelekom Austria Intranet
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• Websit & Portal• Intranet with IBM Websphere • Online Shop• SAP Integration
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visual precessisionSwarovski Portals & Intranet
• brand communication • set usability standards • design – no limits• interactive & attractive• e-commerce ready
Austrian eGov Customersof federal computing center and Gentics
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http://www.verbrauchergesundheit.gv.at, http://www.gov-it.eu, http://www.help.gv.at, http://www.brz.gv.at, http://portal.bmf.gv.at, http://www.bildok.at, http://www.mentoring-an-schulen.at, http://www.oehwahl.gv.at, http://www.mitmachen.at, http://www.portal.at, http://www.vwgh.gv.at, http://www.jugend2help.gv.at, http:// www.formularservice.gv.at,
http://www.gesundheit.gv.at, http://www.ama.at, http://www.myhelp.gv.at, http://bmf.portal.at
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Gentics key customers
eGovernment Portals
citzen, enterprise and e-healthportals in Austria
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Key Questions
• Who are your organization‘s „customers“?• Which government processes benefit most
from reengineering?• What information and processes are most
effective online?• Who can provide this information and
processes?• What technology can help to provide
everything fast, effectively and decentralized?
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Austria’s Answers
• citizens targeted first, enterprises and healthcare follow now
• Help for public sector processes for citizen, enterprises and state employees combined with taxation related services are most effective online
• Information and processes are provided dezentralized by different ministries
• Federal computing center is providing shared plattform services for eGovernment portals
15www.gentics.com
Austria’s Answers
• Citizens• help.gv.at (transaction guidelines,
egovernment forms)• Enterprises• unternehmerservice.gv.at (transaction
guidelines, enterprise related egovernment services)
• Healthcare (citizens and institutions)• gesundheit.gv.at (transaction guidelines,
health information, electronic health record in the future)
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Austria’s Answers
Critical factors
• Generate suitable content • Assure content quality• Provide secure authentication &
authorization• Provide eGovernment applications• Standardize and share IT infrastructure
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Help.gv.at – Distributed Editorial Office
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eGov Content Workflow
Goals of Austria‘s citizen portal help.gv.at• guide citizen with administrative tasks• shorten retrieval time by • topic oriented information structure• single point of access for ressources
from different goverment organizations• provide personal information space
(myhelp)• enhance quality of municipal sites by
content syndication
19www.gentics.com
eGov Content Workflow
Services available on help.gv.at
• Information services & Search• Forms and transactional services• Personalized services (MyHelp)• Syndication Services (Help Content
Syndication)• Interactive Services (Forums, Q&A)
20www.gentics.com
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eGov Content Workflow
How to produce high quality content
• e.g. Health ministry createscontent on visiting a doctorin central content managementsystem• content is reviewed and enhanced by central
editorial office• content is sent back for approval by ministry• Content is published by the content
management system to eHealth portal and made available via content syndication
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eGov Content Workflow
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eGov Content Workflow
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eGov Content Workflow
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eGov Content Workflow
Content Syndication Service
eGov Content Workflow
26www.gentics.com
eGov Content Workflow
Technology infrastructure of citizen, enterprise and health portal
• Website Content Management• Personalization• Access Management & Identity
Management• Full – Text - Search• Interactive Services (Forms etc.)• Usertracking & Websiteanalysis• Server Hosting & Internet Connectivity 27www.gentics.com
Economic implications
Impacts of eGovernment Portals
• reduce transaction costs for citizens and enterprises through relevant information
• high impact eGov applications reduce need for physical transactions by citizens and government
• central content office assures availability of high quality information
• shared infrastructure reduces operational costs and barriers to bring more eGov services online 28www.gentics.com
Economic implications
Prerequesites for eGovernment Portals
• Political will and high profile support to provide information and services online
• Participation of key players in administration with their content and applications
• Find an organization to host a pay per use shared infrastructure for all participants
• Start today!
29www.gentics.com
