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  • UN Global E-government Readiness Report 2005: From E-government to E-inclusion. (2005).

    United Nations e-Government Survey 2008: From e-Government to Connected Governance (2008).

    A. Ciaghi, A. M., A. Villafiorita. (2010). A tool supported methodology for BPR in Public Administrations. International Journal of Electronic Governance, 3(2), 148-169.

    Aagesen, G., & Krogstie, J. (2010, June 17 -18). Investigating Requirements for Transformational Government Information Infrastructures: The Case of the Approval Process for Building Applications. Paper presented at the 10th European Conference on e-Government (ECEG 2010), University of Limerick, Ireland.

    Aagesen, G., & Krogstie, J. (2010). Service Development for National Government Information Infrastructures - the Case of Norway. Paper presented at the Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Resarch and Pojects of IFIP eGOV and ePart 2010, Lausanne, Switzerland.

    Aagesen, G., & Krogstie, J. (2011, 30 June - 01 July). Citizen centric public service provisioning a conceptual approach for next generation information infrastructures. Paper presented at the 5th International Conference on Methodologies, Technologies, and Tools Enabling e-Government (MeTTeG11), Camerino, Italy.

    Aagesen, G., & Krogstie, J. (2011). Service delivery in transformational government: model and scenarios. Electronic Government, an International Journal, 8(2/3), 242 - 258.

    Aagesen, G., Veenstra, A. F. v., Janssen, M., & Krogstie, J. (2011, January 4 - 7). The Entanglement of Enterprise Architecture and IT-Governance: The Cases of Norway and the Netherlands. Paper presented at the 44th Hawaii International Conference on System Sciences (HICSS-44), Kauai, Hawaii USA.

    Abanumy, A., Al-Badi, A., & Mayhew, P. (2005). e-Government Website Accessibility: In-Depth Evaluation of Saudi Arabia and Oman. Electronic Journal of e-Government, 3(3), 99-106.

    Abdallah, S., & Fan, I.-S. (2012). Framework for e-government assessment in developing countries: case study from Sudan. Electronic Government, an International Journal, 9(2), 158 - 177.

    Abd-El-Barr, M., & Al-Otaibi, J. (2010). Electronic Government in the GCC Countries: A Review and Comparison. Paper presented at the Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Resarch and Pojects of IFIP eGOV and ePart 2010, Lausanne, Switzerland.

    Abdel-Fattah, M. A.-K., & Galal-Edeen, G. H. (2009). Why an Interpretive Paradigm is Needed for Evaluating e-Government Systems? Paper presented at the 9th European Conference on e-Government (ECEG 2009), London, UK.

    Abdelghaffar, H. (2009). Citizens Readiness for e-Government in Developing Countries (CREG). Paper presented at the 9th European Conference on e-Government (ECEG 2009), London, UK.

    Abdelmounaam, R., Mourad, O., Athman, B., & Brahim, M. (2002). Preserving privacy in web services. Paper presented at the 4th international workshop on Web

  • information and data management, McLean, Virginia, USA. Abdelsalam, H. M. E., ElKadi, H. A., & Gamal, S. (2010). Setback and remedy of local

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