ELC MeetingProgram Theme

AbstractsSpeakers

MOC/SIG’s/Fellows

May 27, 2014

Leadership and Innovation in Radically Changing TimesThere is an emerging and new collaborative ecosystem that is radically changing how

people work and who they work with, resulting in new approaches to how government will carry out its missions in service to constituents.

– Federal agencies are striving to spend less on IT than in years past. – Results-based accountability techniques are measuring whether government programs

are making an impact. – A new era of computing that includes, mobile, cloud, shared services, and big data is

disrupting the traditional models of government and the delivery of mission services.– This begs the question of how agencies will use their limited resources and produce an

impact, while managing new and evolving needs.

ELC 2014 will explore these issues with integrated approach that will focus on– Leadership – Mission Innovation– Collaboration

OLD PARADIGM20TH CENTURY

CULTURE OF INFORMATION MANAGEMENT

Project Definition & Direction

Research Agenda

Concept Development

Development Process

Don’t question. Deliver!Top down.Execution minded.

Ideas & Technology FirstThen we consider how they apply to people

Lot’s of IdeasDivergent thinking. Brainstorming. Suggestion boxes.

Rapid DevelopmentLinear thinkingSpec then build“Don’t show anyone until it’s right!”Failure is bad. Risk AverseSpeed to market

Problem FramingMake sure we’re solving the right problem.

Putting People FirstIdeas and Technology are inspired by Empathy with customers/stakeholders

Valuable Concepts Divergent and Convergent Thinking.Concepts are what we need a lot of.

Rapid Iteration & ImprovementAgile, Non-linear thinkingExperiment“What can we prototype and test?”Fail early, small and oftenInformed risk takerSpeed to market traction

NEW PARADIGM21st CENTURY

CULTURE OF INNOVATION MANAGEMENT

Plenary Speakers

• How will we continue the momentum and of innovation, delivery, and protection?

• How will we use IT as a strategic asset and drive cost savings to pay for new and emerging technologies that will continually improve the way the government does business and delivers services to the American people?

• As Federal agencies strive to spend less on IT than in years past, how do we continue the innovation pace while moving from efficiency to effectiveness?

• Results-based accountability techniques are measuring whether government programs are making an impact. Are we getting it right?

• Culture is important. What techniques are important and what are the most important /effective leadership approaches that are needed?

ELC will use carefully-crafted design challenges … to frame problems and opportunities and bring focus to the conference’s activities

MONDAY Program Team

Tracks

Committee Leads:Industry

Chris Niedermayer, BRMICedric Sims, EverMay Consulting

Kim Hayes, AmbitGovernment

Tim Shaughnessy , DHSTed Okata, FEMA

Professional DevelopmentJim Beaupre

Two Program Tracks

• Shared Solutions– drivers and barriers to sharing service delivery applications across agency boundaries

• Citizen Services – administration goals, success stories – Debate facilitated by questions/comments from the

audience– Participant opinions captured – Goal is to show a path to success

Shared Solutions Track Abstract

An alarming majority of the federal government’s $80B IT budget is allocated to traditional O&M functions. O&M costs for maintaining agency administrative and service delivery applications are duplicated in countless agency budgets because many agencies perform similar functions and maintain separate applications to support them. These include banking and finance functions, disaster response, information exchange, identity and access management, and many others. Current costs to maintain individual agency solutions are not sustainable from a long-term budget standpoint and stifle investments in innovation, including improving the citizen experience. This track will highlight industry and agency leaders who will debate the benefits and barriers to cross-agency solution sharing within the dimensions of leadership and program management, acquisition, and technology. Attendees will share their views on ways to address application sharing challenges. Attendee views will be used to illustrate methods for successfully increasing solution sharing.

Citizen Services

• Citizen expectations for government services are continually increasing, driven by improvements in technology and the high quality services provided by the private sector. And in times of emergency, both citizens and the agencies who serve them need to be able to understand the resources available to them in a safe and secure way anytime, anywhere, quickly and easily on any device.

• Technology is one of the critical components to accomplish this goal. Under the President's Management Agenda (see Performance.gov) Customer Service is one of the Cross-Agency Priority (CAP) Goals, The stated goal is to: "Deliver world-class customer services to citizens by making it faster and easier for individuals and businesses to complete transactions and have a positive experience with government." This goal of improving customer service will be reached by 1) Streamlining transactions; 2) Developing standards for high impact services; and 3) Using technology to improve the customer experience. These are just a few of the ways that the government can improve service delivery. This track will contribute to building a customer service community for government by opening a dialog regarding best practices, standards, new technologies; what customer-centric services mean; and how to accomplish implementation of changes to improve customer service offerings.

Program Management

AcquisitionTechnology

Path to Shared Solutions,&

Citizen Services

Drives

Leadersh

ip

Innovation

Collaborati

on

Governance

Collaboration Committee

Committee Leads:Susan Becker, VP Services Unisys

Corey Nickens, Group Manager, GSA FEDSIMJoyce Hunter, Deputy CIO, Policy and Planning, U.S.

Department of AgricultureAndy Lieber, BD Hitachi Consulting

AbstractCome to the Collaboration Station, where you can share your ideas in the Challenge Zone, learn in the Innovation Zone, and Engage with your colleagues or recharge your batteries in the Connection Zone– Network and collaborate with other attendees, connect and

“power up” (Connection Zone)– Contribute ideas for solving the “design challenges” that

underpin the conference. Audience reaction collected, consolidated and reported in real-time (Challenge Zone)

– Gather and learn about Government Innovation, and what others are sharing (Innovation Zone)

– “Continue the Conversation” from Track Sessions, or Start a new one (Patriot Room)

Collaboration Station

Potential Collaboration Space Set up

Tuesday Program

Committee Leads:Deirdre Murray, CenturyLink

Chris Dorobek, DorobekInsiderKeith Trippie, The Trippie Group

Tuesday Abstract

ABSTRACT ELC’s Tuesday “finale” will further the discussion on the new, emerging, and collaborative ecosystem that is changing how people work and who they work with – resulting in creative, new approaches to how government will carry out its mission and service to its constituents. Tuesday will continue to explore the issues of leadership, mission innovation and collaboration in an environment of fast-paced change and disruption of traditional models of government and delivery of mission services. The Tuesday “finale” will combine the popular ELC format with new and innovative collaboration approaches. We’ll launch with a “Ted Talk” style, innovation thought leader and follow with the always-popular “CXO Town Hall” and government-industry roundtable discussions. This creative format will provide a wealth of opportunities to engage in discussions and bring the energy and power of the crowd together in the ELC session “finale”.

OPENING - TED Talk Speaker• Jared Cohen, Author, The New Digital Age: Reshaping the Future of People, Nations and Business• Daniel Pink, Author, Drive; A Whole New Mind• Eric Ries, Author, The Lean Start Up• Clay Shirky, Writer, Consultant, Teacher, The Disruptive Power of Collaboration• Simon Sinek, Author, Leaders Eat Last: Why Some Teams Pull Together and Others Don’t• Cass Sunstein, Author, Simpler: The Future of GovernmentPANEL - SPEAKERS• “Meet the New Federal CIOs” (Dr. David Bray, FCC, et al)• Provocateur-led, highly interactive “Smackdown”-style panel format• Showcase multi-generations of IT leaders (Wm & Mary student)• Showcase IAC Partners, VoyagersPANEL -TOPICS• Citizen Engagement – How government services are provided to citizens• New models for interacting with citizens, businesses, client relationship management• Improving mission delivery through collaboration, crowd sourcing, contests• Collaboration, Innovation, Leadership• Encourage pre-ELC activity/buzz by posing to conferees “What’s the big idea?”• Vote via the mobile app (Double Dutch); award “best of” in the spirit of stimulating new thinking, innovation

Design Challenges

Innovation1. How does Government establish and nurture a culture of Innovation in the face of reduced budgets and aversion to risk?

· Is the OPM Innovation Lab a good model?· How does investment in innovation translate to efficiency and reduced costs in the future?· How do we encourage the fail fast, fail forward mentality and encourage risk taking?

Sharing: Data; Mission Applications2. What should be the goal for Data Sharing at the next level (beyond data.gov) that will promote efficiency and spur economic growth? (talk to Simone about his thoughts on this and the connection to the Sunday keynote by the Commerce Secretary)3. How can Gov’t and Industry work together to overcome barriers and accelerate change in the Acquisition process to better support “as a service” and “shared service” delivery models?

· Funding/budget by agency and organization is a deterrent· Overcome the culture of “mine” (I’m different, I need my own)· Competing interests between the parties that need to consume the mission application or system? There needs to be one accountable party in a contract.

Agility4. How can Government and Industry better apply Agile principles to deliver program outcomes more consistently and at lower cost?

· Agile development methodology, smaller components?· Agile program management?· What other Agile principles can be applied?· How does Governance need to change?

Citizen Centric5. How can agencies more effectively collaborate around Citizen’s Life Events thereby identifying opportunities to work across program boundaries with a citizen-centric focus? Life events can help to frame:

· Resources and the capacity to respond to public needs,· Common information needs and sources, and· Means to be more responsive to the public in a measurable, cost-conscious way.

6. How can public sector organizations engage citizens and leverage expertise and knowledge more effectively during the software and application development life cycle

· Co-creation / Ideation?· Requirement validation?· User Acceptance Testing?· Incident management a problem identification?

· Solution architecture confirmation?

Design Challenges

Leadership, Policy and Technology7. Technology

· has an impact on sharing as parameters need to be in place to ensure data protection, or that access to the mission application and is limited to what you need to see –· impacts innovation, example: Infrastructure, geospatial solutions tax existing infrastructure; how do we deal with the aging infrastructure and at the same time enable innovation

8. OMB sets policy, CIO’s implement in their own way, how to get all to speak the same language, standardsMobility9. Where does the government want to be in 2020 with mobile solutions and services and how can mobile acquisition support this goal? How do we design procurements that have consistent incentives, milestones, and review processes to encourage collaboration toward a mutual objective?

Design Challenges

MOC Outbrief

• Is Agile Real in Federal IT?• Open, Flexible Government• Open Data: What is in it for US?• Should Government Act as IT’s Own System

Integrator• Implementing Continuous Diagnostics and Mitigation• Going out on a Limb — • Risk-taking, Innovation, and Failing Fast

look at the specifics as they become available and work to roll them into our ELC agenda.

MOC / SIG’s / Fellows

• MOC - working with the workshop chairs to determine outcomes Then passing to SIG‘s.

• SIG‘s - We briefed ELC last week – they will determine how they wish to use their time slot (Mon 3:30 – 4:30 and get back to ELC team

• Fellows Forum – we will follow outcomes as they become available

• We will look at all these specifics as they become available and work to roll them into our ELC agenda.

• Important that we make sure that we have some trail that shows the actionable outcomes. How did this make an impact.

Priorities

• Speaker invitations• Track Development• Tues development• Abstracts into Marketing• Social Media discussions• Meeting w/ Media• SIG’s, MOC, Fellows, Partners

• Design Challenges as a priority