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ELEMENT 1

LIAISE BETWEEN

KITCHEN AND

SERVICE AREAS

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 APPROPRIATE COMMUNICATION

 TECHNIQUES

•  THE FOLLOWING ARE TECHNIQUES

 WHICH YOU CAN USE TO HELPENSURE PROPER AND EFFECTIVE

COMMUNICATION OCCURS WHEN

RELAYING INFORMATION: 

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SIGN LANGUAGE/ HAND-

 WRITTEN NOTE

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 WRITING CLEARLY

•  WHEN PRODUCING

 WRITTENCOMMUNICATION

MAKE SURE IT IS

CLEAR ENOUGH FOR

OTHERS TO READ

 AND INTERPRET

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OPEN AND CLOSE QUESTIONS

• GAIN REQUIRED

INFORMATION ABOUT THE

 TOPICS BEING

 TALKED ABOUT

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PAYING ATTENTION AND

CONCENTRATING ON OTHERS ARESAYING

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NEVER INTERRUPT THE

OTHER PERSON

• INSTEAD ALLOWING THEM TO FINISH

 WHAT THEY ARE SAYING

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DO NOT TRY TO GUESS

•  WHAT THE OTHER ERPSON WILL SAY OR

INFER WHAT THEY WILL SAY BASED ON THEIR FIRST FEW WORDS

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REPEATING BACK

•  WHATTHEY HAVE TOLD YOU TO VERIFY

UNDERSTANDING OF WHAT HAS BEENSAID

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SPEAKING SLOWLY AND

CLEARLY BUT NATURALLY

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BEING CONCISE

• MEANS GIVING ONLY

 THE REQUIREDINFORMATION AND

 AVOIDING

UNNECESSARY WORDS

 AND UNECESSARY

INFORMATION.

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 APPROPRIATE LANGUAGE

• USE SIMPLE WORDS,CHOOSING YOUR

 WORDS CAREFULLY AND AVOIDINGCOMPLEXITY IN THE WORDS USED AND

 THE PHRASING