8/20/2019 Element 1.2 Pptx
1/13
ELEMENT 1
LIAISE BETWEEN
KITCHEN AND
SERVICE AREAS
8/20/2019 Element 1.2 Pptx
2/13
APPROPRIATE COMMUNICATION
TECHNIQUES
• THE FOLLOWING ARE TECHNIQUES
WHICH YOU CAN USE TO HELPENSURE PROPER AND EFFECTIVE
COMMUNICATION OCCURS WHEN
RELAYING INFORMATION:
8/20/2019 Element 1.2 Pptx
3/13
SIGN LANGUAGE/ HAND-
WRITTEN NOTE
8/20/2019 Element 1.2 Pptx
4/13
WRITING CLEARLY
• WHEN PRODUCING
WRITTENCOMMUNICATION
MAKE SURE IT IS
CLEAR ENOUGH FOR
OTHERS TO READ
AND INTERPRET
8/20/2019 Element 1.2 Pptx
5/13
OPEN AND CLOSE QUESTIONS
• GAIN REQUIRED
INFORMATION ABOUT THE
TOPICS BEING
TALKED ABOUT
8/20/2019 Element 1.2 Pptx
6/13
PAYING ATTENTION AND
CONCENTRATING ON OTHERS ARESAYING
8/20/2019 Element 1.2 Pptx
7/13
NEVER INTERRUPT THE
OTHER PERSON
• INSTEAD ALLOWING THEM TO FINISH
WHAT THEY ARE SAYING
8/20/2019 Element 1.2 Pptx
8/13
8/20/2019 Element 1.2 Pptx
9/13
DO NOT TRY TO GUESS
• WHAT THE OTHER ERPSON WILL SAY OR
INFER WHAT THEY WILL SAY BASED ON THEIR FIRST FEW WORDS
8/20/2019 Element 1.2 Pptx
10/13
REPEATING BACK
• WHATTHEY HAVE TOLD YOU TO VERIFY
UNDERSTANDING OF WHAT HAS BEENSAID
8/20/2019 Element 1.2 Pptx
11/13
SPEAKING SLOWLY AND
CLEARLY BUT NATURALLY
8/20/2019 Element 1.2 Pptx
12/13
BEING CONCISE
• MEANS GIVING ONLY
THE REQUIREDINFORMATION AND
AVOIDING
UNNECESSARY WORDS
AND UNECESSARY
INFORMATION.
8/20/2019 Element 1.2 Pptx
13/13
APPROPRIATE LANGUAGE
• USE SIMPLE WORDS,CHOOSING YOUR
WORDS CAREFULLY AND AVOIDINGCOMPLEXITY IN THE WORDS USED AND
THE PHRASING