Email Excellence Using the medium with intelligence & skill
Slide 2 First Principles Email is serious business. Email is not
about you. Email is about the reader. Email is now the predominant
medium. Email is here to stayat least for a while. Email may entail
serious risk. With every email you write, your professionalism is
on display. Email is susceptible to misinterpretation. Slide 3 A
closer look WRITING TOOLS & DECISIONS ORIGINAL From: Wilson,
Thomas Sent:Wednesday, March 29 9:30 AM To:Smith, John Cc:Jones,
Sarah Subject:RE: Roundtable Minutes John: Thanks for the heads up
John. I was not aware of this meeting but since Contracts is now my
area, I guess I need to be going to this meeting. I will speak with
Sarah and see if both Harry and I should go or just me if they only
want one representative. Since you dont have Contracts at this
point I understand that it is appropriate that we make this change.
Thanks for letting me know about this meeting. I guess I need to
speak with Sarah about the rest of the Contracts meetings but I
hadnt gotten a chance until now. I just spoke to Sarah and she is
fine with Harry coming to that meeting. Sam also attends that
meeting as a lot of things are related to Minor Contracts. I told
Sarah that I would probably be coming as the Director for the
Contracts area. I will try to attend as much as possible, but it
will also be good to have Harry there as well. Good suggestion.
Thanks. Thomas REVISION From: Wilson, Thomas Sent:Wednesday, March
29 9:30 AM To:Smith, John Cc:Jones, Sarah Subject:RE: Roundtable
Minutes John: Thanks for the heads up. Two quick points: First, I
was not aware of this meeting, but since Contracts is now my area,
I will definitely attend. Second, I think Harry should attend as
wellpartly because he can cover for me if Im called awayand Sarah
has already okayed his participation. Thanks again for bringing
this meeting to my attention. Thomas Slide 4 The ORSON Model
WRITING TOOLS & DECISIONS OROrient the Reader Let the reader
know why youre writing, how your information relates to him or her.
SOSpell Out the details Communicate essential details, background,
explanation, instructions whatever is needed. NNail down (where we
go from here) Indicate what you expect or would like to see happen
next. Slide 5 REVISION From: Wilson, Thomas Sent:Wednesday, March
29 9:30 AM To:Smith, John Cc:Jones, Sarah Subject:RE: Roundtable
Minutes John: Thanks for the heads up. Two quick points:Orienting
First, I was not aware of this meeting, but since Contracts
Spelling Out is now my area, I will definitely attend. Second, I
think Harry should attend as wellpartly because Spelling Out he can
cover for me if Im called awayand Sarah has already okayed his
participation. Thanks again for bringing this meeting to my
attention. Nailing down Thomas WRITING TOOLS & DECISIONS The
ORSON Model (cont.) Slide 6 WRITING TOOLS & DECISIONS Good
Decisions vs. Unthinking Habits An email? Really? Do you remember
how to talk? Slide 7 WRITING TOOLS & DECISIONS Good Decisions
vs. Unthinking Habits (cont.) Writing is not always our best
option: lengthy explanations no one needs in writing; sensitive
situations in which a written record poses unnecessary risk;
sensitive interpersonal situations with the potential for
misunderstanding; and so on. The problem: Email has becoming an
unthinking habit. Slide 8 Email Excellence eLEARNING EXCERPT Press
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