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    Emerging Trendsin Human Resources

    Presented by:

    Keith J. Greene, SPHR

    Vice President, Member RelationsSHRM

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    Top 10 Workplace Trends for 2006-2007

    According to HR Professionals

    10. Vulnerability of technology to attack or

    disaster

    9. Work intensification as employers try to

    increase productivity with fewer employees

    8. Increase in identity theft

    7. Rise in number of individuals and families

    without health insurance

    6. New attitudes towards aging and retirementas baby boomers reach retirement age

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    Top 10 Workplace Trends for 2006-2007

    According to HR Professionals

    5. Retirement of large numbers of baby boomers(those born between 1945 and 1964) ataround the same time

    4. Increased demand for work/life balance

    3. Threat of increased health care/medical costson the economic competitiveness of theUnited States

    2. Increased use of outsourcing (offshoring) ofjobs to other countries

    1. Rising health care costs

    SOURCE: SHRM Workplace Forecast

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    Top 10 Demographic Trends

    for 2006-2007

    10. Growth in the number of employees for

    whom English is not their first language

    9. Implications of the Latino/Hispanic

    population as the nations largest minoritygroup

    8. Growth in the number of employees with

    eldercare responsibilities

    7. Generational issues: Recognizing and cateringto groups such as Gen Y (born 1980-2000)

    and Gen X (born 1965-1980)

    6. Increase in the age individuals choose to retire

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    Top 10 Demographic Trends

    for 2006-2007

    5. Growth in number of employees who have botheldercare and childcare responsibilities at the

    same time (sandwich generation)

    4. Retirement of large numbers of baby boomers

    (born 1945-1964) at around the same time3. Demographic shifts leading to a shortage of

    skilled workers

    2. Aging of the workforce

    1. Aging population driving an increase in healthcare costs

    SOURCE: SHRM Workplace Forecast

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    Actions Organizations Are Planning to

    Take in Response to Demographic Trends

    Investing more in training and development toboost skills levels of employees

    Succession planning

    Changing employment practices to avoid

    charges of discrimination based on sexualorientation

    Changing employment practices to avoidcharges of discrimination based on ethnicity

    Changing employment practices to avoidcharges of racial discrimination

    Training line managers to recognize andrespond to generational differences

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    Do you (Baby Boomers) want to work

    into retirement?

    %

    %

    %

    %

    %

    %

    %

    %

    %

    es o

    % said yes, with manywith many looking for

    part-time jobs or an

    opportunity to move in

    and out of the workforce

    perhaps during aperiod as long as years.

    The study, conducted by

    Harris Interactive,

    involved online interviews

    with more than ,

    adults aged years to

    years. ( / )

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    WHY Do you (Baby Boomers) want to

    work into retirement?

    To remain mentally and physically

    active

    I want to try new professions

    Earning money

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    Steps in Preparation for Possibility of Worker

    Shortage Due to Baby Boomer Retirement

    Providing continuous skills training for

    incumbent workers (to update workers skills

    and keep workers ahead of the curve)

    Researching and potentially modifying pay

    scales to ensure competitiveness

    Providing baby boomers information

    regarding retirement planning considerations

    Offering flexible benefits packages for

    employees

    Increasing recruiting efforts overall

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    Top 10 Employment Trends

    for 2006-2007

    10. Privacy concerns of employees

    9. More employees with untreated physical andmental health conditions due to an increase inhealth care costs and the number of

    uninsured8. Establishment of a link between pay and

    performance

    7. Greater demand for flextime

    6. A continued change in negotiating strategies,tactics and processes used by labor andmanagement caused by business pressure toremain competitive

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    Top 10 Employment Trends

    for 2006-2007

    5. Work intensification as employers try to

    increase productivity with fewer employees

    4. Employee backlash against rising benefits costs

    3. Employee security concerns

    2. Rising health care costs

    1. A greater emphasis on employers to develop

    retention strategies for current and future

    workforce

    SOURCE: SHRM Workplace Forecast

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    Actions Organizations Are Taking or Planning

    to Take in Response to Employment Trends

    Increasing spending on learning and training

    initiatives

    Shifting to the use of HSAs to offset the

    increase in health care costs

    Increasing use of flextime

    Decreasing health care benefits

    Increasing use of customized employee

    benefits packages

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    Top 10 HR Profession Trends

    for 2006-2007

    10. Increased focus on selective retention forkeeping mission-critical talent

    9. Increased use of HR technology

    8. Growing complexity of staffing function as it

    links to the financial and operationalperformance of the organization

    7. Linking employee performance and its impact

    on organizations business goals

    6. Business units taking on more of HRs strategicfunctions and tasks

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    Actions Organizations Are Taking or Planning

    to Take in Response to HR Trends

    Increasing use of technology to performtransactional HR functions

    Increasing HRs role in promoting corporate

    ethics/corporate social responsibility

    Increasing investment in training for HR staff

    Building people management or human

    capital component into key business

    transactions (change management, mergers

    and acquisitions) Measuring human capital

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    Actions That HR Professionals Are

    Taking in Response to Trends

    Increasing employee electronic surveillance

    Increasing use of alternative dispute

    resolution

    Adding on to HR staff Greater use of contingent workers

    Decreasing other employee benefits as a result

    of increased health care benefits costs

    Cutting back on HR staff

    SOURCE: SHRM Workplace Forecast

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    The Top Five Workforce Priorities

    According to CFOs

    1. Developing Leadership Capabilities

    2. Increased Productivity

    3. Acquiring Key Talent

    4. Retaining Key Talent

    5. Measuring Human Capitals Contribution

    to Business Performance

    SOURCE: Mercer HR Consulting

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    The Top Five Challenges

    for HR Managers

    1. Ensuring compliance with federal and state

    employment law

    2. Retaining talent in an improving economy

    3. Managing performance

    4. Developing leadership

    5. Dealing with rising health care costs

    SOURCE: Business & Legal Reports 5/06

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    What Are the Key

    Retention Issues to Employees?

    Fairness at Work

    Concern for Me as an Employee

    Job Satisfaction

    The Reputation of My Employer

    Trust in Me as an Employee

    Source: Walker Information

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    What Are the Main Reasons

    Employees Resign?

    Poor Behavior and Supervisions Skills of

    Front-Line Managers

    Lack of Growth Potential

    Unable to Speak Freely About Concerns Lack of Recognition

    Dont Like the Work

    Inadequate Pay

    Lack of Work/Life Balance

    Source: Saratoga Institute

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    People quit their manager, not

    their company.

    Marcus Buckingham

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    To Be Successful, HR Professionals Must

    Develop Competence in Five Key Domains

    Strategic Contribution 43

    Personal Credibility 23

    HR Delivery 18

    Business Knowledge 11

    HR Technology 5

    Source: HR Competency Toolkit (

    indicates HRs total impact on businessperformance)

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    The HR Professional MUST Master These

    Competencies in order to Succeed in the Future

    Strategic thinking

    Talent

    management

    Business acumen Technology/

    technical skills

    International/

    global perspectives

    Finance capability

    Flexibility/

    adaptability

    Changemanagement

    Innovation and

    creativity

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    The Words ofCoretta Scott King

    It doesnt matter how strongyour opinions are. If you dont

    use your power for positive

    change, you are, indeed, partof the problem

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    You miss 100 percent of the shots younever take.

    Wayne Gretsky

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    Theres no I in TEAM. But there isan I in WIN!

    Michael Jordan

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    Employers who dont treat applicantswell are starting to pay for it.

    Tom Rath

    Global Practice Leader

    Gallup Organization

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    Good managers play checkers. Greatmanagers play chess.

    Marcus Buckingham

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    The ability to individualize praise iswhat makes it special.

    Marcus Buckingham

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    The man who has no imaginationhas no wings.

    Muhammad Ali

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    Opportunity is missed by most peoplebecause it comes dressed in overalls and

    looks like work.

    Thomas Edison

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    Tell me and Ill forget. Show me and Imay remember. Involve me and Ill

    understand.

    Socrates

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    Your future depends on many things,but mostly on you.

    Frank Tyger