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Emilio Vargashotelier-restaurateur
A life dedicated to the international Hospitality and Restaurant industries helping owners towards profitability!
About Emilio Vargas Resort and Hotel Operations Manager, experienced GM in pre-opening, opening, FF&E , facilites renovation, Training staff
Food & Beverage expert troubleshooter, Quality Assurance Auditor,
Manager at beach Resorts, city and airport hotels, Business travelers and convention hotels, Lodges located in deserts, mountains and archaelogical sites, Elegant boutique hotels with “extreme attention to details”.
The companies I have worked for are located in the Caribbean islands, USA, Africa and Central & South American countries.
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Profile
Born in Peru / USA citizen, English/Spanish bilingual, speaks basic French.
Excellent leader, trainer, coach, has developed multi-cultural teams.
Very creative, applies lateral thinking approach for problem solving.
Manage by objectives and by walking around, not from an office!
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Financial, Accounting: Budgets, Profit & Loss
statement, Business plans, inventories.
Forecasting, Progress reports. New equipment investment.
Food & Beverage, management:
Innovative Sales, Themed parties. Unusual Service techniques. Develops new restaurant
concepts - ethnic, fusion recipes.
Yield factors, menu engineering.
Comprehensive cost controls, Optimizing troubled costs and reducing operational expenses.
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Projects, openings, renovation:
Architectural design assessment for sensitive Service, highest Productivity, Guest & Staff flows.
Expert in FF&E specifications.
Quality, Social & Environment:
Systems, Audits, Mystery Shopping.
Environmental plan, with strong “green” orientation.
Social responsibility commitments.
Competencies
Human Resources: Policies and Procedures, SOP’s,
Task development , Job specs, and Training Manuals.
Selecting, hiring and personal “hands-on” training entire staff with Conferences, Workshops.
Leading intl. Teams during hotel openings.
Maintenance: Equipment preventive
program, «OneStepAhead» program for
rooms and public areas. [email protected]
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Competencies Marketing,
Communications: Marketing, Sales P.P.R.R. Plans, Media relations and promos. Market research and new
segments penetration. New technology opportunities. On stage and Power Point
presentations for room sales, catering and staff training.
Identifying new hospitality trends
Accomplishments European Union:
a. Five years training & coaching 3,500 hotel and restaurant owners & employees in Honduras. EU funded program.
Panama Marriott hotel : a. Started first kosher catering kitchen in the country. b. First year of operation, exceeded 140% sales budget. Honduras Princess hotel : a. Successful hotel opening despite hurricane, we met CPM. b. We reached 25% more occupancy than projected.
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Accomplishments AECI (Spanish International Coop Agency)/Honduras: a. Implemented QA system for 15 hotels and restaurants. b. Trained owners & staff increasing GSI by 20%. Honduras - Gran Hotel Sula: a. Increased ADR by 65% in my first year as GM. b. Quarterly Food Festivals, results 38% more Food sales. Lagos, Nigeria - Planet One Hospitality Hotel Aimiede: a. Technical input for Ballroom and suites remodeling b. Created new continental restaurant concept. b. Created rooms & catering sales department. c. Created rooms QA system.
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Accomplishments Dominican Republic - Barceló Garden Beach Resort: a. Started daily vegetarian buffet for 800+ guests. b. F&B GSI increased from 72% to 89% in 4 months. Colombia - Petecuy hotel: a. “live fish” tank, in first 6 months sold 2 years projections. b. increased restaurant Avg. Chk. by 40%, - country’s highest!
Ecuador - Gran hotel Atahualpa: a. Created first Catering services in town. b. Table side cooking & wine menu, increased 120% F&B sales.
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Hotel Planet One, Lagos, Nigeria Link
Developed new restaurant Concept, Technical input during renovation of
new Ballroom and hotel suites, Created room & catering sales dept. Evaluated and streamlined all
management systems Implemented Quality Control System
for Public areas and Rooms.
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Career History: Ago. 1999 /present HotelConsult : GM – projects in Caribbean islands,
Americas, Africa
La Ensenada Beach Resort & Villas, Link Tela, Honduras
Conceptualization of Service and Product for this new All Inclusive Caribbean Resort.Recruiting and training all hotel staff, Property MIS selection and F&B software, Created international Marketing Plan,Implemented Hotel Accounting Principles, Created Resort SOP’s.Leading Resort opening process.
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Ago. 1999 /present HotelConsult : GM – projects in Caribbean islands,
Americas, Africa
Hotel and Villas Telamar Beach Resort Link
Tela, Honduras
Property operational assesment, Management Integral consulting, New Services conceptualization, Future developments, Marketing Plan, new market segments, Designing 2 kitchens and central
commisary for food products, full FF&E, Tasks development staff positions, Training Manuals. [email protected]
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Ago. 1999 /present HotelConsult : GM – projects in Caribbean islands,
Americas, Africa
Arab Club, San Pedro Sula, Honduras Link
Luxurious private Club in Central America, FF&E specifications for all F&B equipment, Recruiting and Training entire Club staff, Club MIS software selection, Developed all operational SOP’s, Restaurant and Catering Menu Design, Conceptualization of Flag restaurant, Conceptualization of Cocktail Lounge, Leading the opening process.
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Ago. 1999 /present HotelConsult : GM – projects in Caribbean islands,
Americas, Africa
Career history: Jun.1998/ Jul.1999 PRINCESS HOTEL-Imperial Hotels & Resorts, Honduras, 5*
Link General Manager (opening) Staff: 150
120 rooms, 6,000 sq.ft. Ballroom, Gourmet restaurant.
I was responsible for opening this Deluxe boutique hotel . Supervised building construction and equipment installation. Recruited international Executive committee members. Training the entire staff. Developed Marketing Plan, Sales and Public Relations. Operations annual budget.
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Career history: Apr.1995/ Jun.1998 FANTASY ISLAND Beach Resort Dive & Marina, Roatan Island,
Honduras General Manager Staff: 170 5* Link 120 rooms, 3 restaurants, 2 beach bars, EP, and AI packages.
Worldwide deluxe diver’s destination, annual fishing tournament. Developed staff training modules and retraining program. Implemented annual budget, reports recipes and food controls. Set-up new accounting standards and Improved P&L monthly reports. Started new restaurant, food festivals and full Prep area for all kitchens. Developed market segments and new feeders in South America & Europe.
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Career history: Aug.1993/ Aug.1994 RAMADA RENAISSANCE (Barcelo Capella Beach Resort),
D.Republic, General Manager (opening) Staff: 350 5* Link 275 rooms, 2 themed swimming pools, 3 restaurants, spa, dive
shop.
Responsible for FF&E selection, receiving and testing. Received the hotel buildings from the construction company. Conducted staff recruiting, hiring and personally training. Implemented corporate SOP’s. Developed the annual budget. Started Marketing Plan and Sales in Europe, South America.
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Career history: Feb.1991/ Aug.1993 GRAN HOTEL SULA - C/J Hotels, SPS, Honduras,
Link General Manager Staff:
140 115 rooms, 2 restaurants, F&B 24 hours,
Successful development of very profitable Seasonal Food Festivals. Increased 38% Food sales Remodeling standard rooms to junior suites was able to increase ADR by 65% in my first year as GM.
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Career history: Dec.1989/ Dec.1990 BAVARO Beach Resort Barceló Hotels & Resorts,
Dominican Republic General Manager. Staff: 460 Link
400 rooms, 2 restaurants, 3 bars, swimming pool, beach sports.
Started vegetarian menu for 800+ covers with daily Caribbean buffet.
Food and Beverage GSI improved from 72% to 89% in 4 months.
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Career history:
Apr.1985/ Oct.1985 CHATHAM BARS INN, Cape Cod, Ma. ”The Leading Hotels of the World” 5* Staff: 60 Maître d’hôtel 170 rooms, 2 restaurants. Link
Started weekly clambakes at the beach restaurant; became very popular and a financial success!
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Career history:
Feb.1982/ Apr.1985 MARRIOTT Hotels & Resorts
I was originally hired by Marriott corp. in Panama, for the Director of Catering position – hotel opening – first Marriott in Central America.
Won the “Director of Catering” Award for our sales results in first year.
I was the first Executive from that hotel, promoted to work in USA.
Director of Catering Monroeville, Pittsburgh, Pa.,
Catering Manager City Line, Philadelphia, Pa.,
Director of Catering Tampa Intl. Airport, Fl., Director of Catering (opening) Panama, Rep. of Panama. Catering Manager Atlanta Intl. Airport, Ga.,
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Career history:
Prior hotel and restaurant management – very enlightening and educational experiences:
Food & Beverage Director River Park hotel Miami, Fl. Food & Beverage Director Viscount Hotel Miami, Fl. Food & Beverage Director Holiday Inn intl. Airport
Pittsburgh, PA Hotel General Manager (op) Holiday Inn Plaza, Honduras. Hotel General Manager The Executive hotel, Rep.Panamá. Hotel General Manager Gran Hotel S. Salvador El
Salvador. Sales Manager Hotel Petecuy Colombia. Maître d’Hôtel Hotel Atahualpa Ecuador. Hotel Manager Hotel de Turistas Perú[email protected]
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Education:
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F&B production and Controls, Hotel Design-Development: Cornell University, Ithaca, NY.
Director of Catering program/Advanced Managerial Skills: Marriott Intl, Washington, DC.
Project Management - Diploma: Architecture Society, San Pedro Sula, Honduras
Innkeepers Program- Diploma: Holiday Inn University / Memphis, TN
Hotel Management Program: ENTURPERU - Lima, Peru.
Education:
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Auditor: ISO 9000/2000 (#831102X): Société General de Surveillance - SGS / Panama
Specifying Job and Role Competencies: SM Company, Honduras
Advance Hotel Management Program: SENA - Cali, Colombia.
Architecture: Peruvian University of Science and Technology
Visual Arts: National University of Engineers – Peru
Education:
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Ongoing education - online- 2013:
Certified Hospitality Educator CHE
Certified Hotel Administrator CHA, EIAHMA, USA.
Computer skills and languages:
Microsoft: Word, Excel, Publisher, Visio, Power Point, Access.
Project Management: WBS Chart Pro, Project.
References
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Mr Mark JACOBSONVice president C/J hotelsThe Executive Hotel - calle Aquilino de La Guardia, Panamá, PANAMÁ and USA Cell USA: (561) 289-1286 (954) 675-7655e-mails: [email protected], [email protected]
Mrs Pinky VAN DER HANS Commercial Director – Boutique Residence hotel UNICORN - 61st. Street, Av. S Lewis, #34, Panamá, PANAMÁ Tel: 507 393 3329Cell: 507 6676 3713e-mail:commercial@unicornPanamá.com
Mrs Lieve COPPINTourism Consultant UE Francisco del Castillo, 126 – Lima 18 PERU Tel: 51 1 2421848 Cell: 51 97757561e-mail: [email protected]/e-mail: [email protected]
Mrs Isabella ZETTLER F&B Director – The Executives ClubCra. 74 No. 13 A-215 Cali,
COLOMBIA Tel: 339 82 77 - 6607840Cell: 310-5445066e-mail: [email protected]
Mr Robert FABIANO Managing Director Ritz-Carlton/JW Marriott Beijing
CHINA Tel: 86-10-59086688Cell: e-mail: [email protected]
Mr George MASSA
Franchise Development Director
Hilton Hotels – México.
5201 Blue Lagoon Dr. Suite 600,
Miami, FL 33126
USA
Tel: +1 786-866-7212, e-mail: [email protected]
References
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Mrs Judy AMADO de MENDEZ PresidentMendez Amado & Associates, Inc. Calle 50. PANAMÁ Tel: 507 226-4334 / 226-9559Cell: 507 6612-5341e-mail: [email protected]
Mr. Gonzalo AGUIRRE Project Director Organization of American States- Small Hotels Project in Central America, COSTA RICATel: 506 290-3319Cel: 506 3382 7615e-mail: [email protected]
Mr. Edward COUREYResort Development Consultant14919 Pennfield CircleSilver Spring MD 20906, USATel: USA: 240-421-1427Tel: DR: 809-757-5014e-mail: [email protected]
Mr. Innocent KUFAGeneral ManagerProtea Hotel Zambezi River - Katima Mulilo, NAMIBIA Tel.: +26466251500 Cell: +264818599625;e-mails: [email protected], [email protected]
Mrs. Caroline MAPFUMO
Head of School - Rainbow Hospitality Business School at RAINBOW TOURISM
ZIMBABWE Tel.: +263 4 757090
e-mail: [email protected]
Mr. Adekanmi ADESOLAHuman ResourcesPlanet One Hospitality Group
NIGERIA Tel.: +234 1-271-3910Cell: (234) 08036152777e-mail: [email protected]
Thank you!Thank you for your interest in my professional career;
If you need more information on accomplishments or responsibilities, competencies, skills or references, please, feel free to contact me for details.
With the Best Spirit of The Hospitality!
Emilio Vargas"you can't improve what you can't measure“ (W. Edwards Deming)
USA: (786) 334- 9462 / (305) 851-2411 Honduras: +(504)9957-8605 Twitter: @hotelconsult Skype: emilio.vargas.hotelier [email protected] www.emiliovargas.com
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