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EMOTIONAL
INTELLIGENCE
2-day course
People quit their jobs for emotional reasons:
Most employees do not bring out their best for
emotional reasons:
they fear management
they feel lonely and isolated
they feel stressed and exhausted
After the training they will
• Explore the meaning of Human Capital and
its links to Emotional Intelligence
• Examine the principles of Emotional
Intelligence
• Learn how to utilise their emotional
competencies in developing their style
flexibility, so that they can contribute to better
team and organisational performance
Program Structure
Module 1. An emotional intelligence Value of emotional intelligence in private and
professional life Concept of cognitive and emotional intelligence Models and researches of emotional intelligence Practical part: WORK IN SMALL GROUPS: inspiration components Module 2. Sphere of self-understanding Basic emotions and their derivatives Introspection Self-assessment Independence Self-expression Self-realization Practical part: WORK IN SMALL GROUPS: advantage and harm of
positive and negative emotions INDIVIDUAL WORK: "diagnostics of emotional
intelligence" test WORK IN SMALL GROUPS: opposition to negative
impact WORK WITH CASES: definition of an assertive
position
Program Structure
Module 3. Sphere of stress-management Resistance to stress Control of impulses Practical part: WORK IN SMALL GROUPS: regularities in working
stressful situations, ways of their neutralization and methods of their prevention
INDIVIDUAL WORK: A. Ellis` impulses control technique
Module 4. Sphere of adaptability Objectivity Flexibility Problem solving Practical part: ROLE-PLAY GAME: emotional component of daily
communication WORK IN SMALL GROUPS: moral dilemmas INDIVIDUAL WORK: development of an intuition
Program Structure
Module 5. Sphere of the general mood • Optimism • Ability to joy Practical part: BUSINESS GAME: "A corporate holiday" Module 6. Interpersonal sphere of emotional
intelligence Empathy Team orientation Interpersonal relations Practical part: WORK IN SMALL GROUPS: empathy map WORK IN SMALL GROUPS: 5 traps of team work INDIVIDUAL WORK: determination of own level of
balance of the relations
We transfer learning into workplace behaviour
TMI: From Time Management International
to Transformation Managed with Inspiration
Customer-Centric Culture (incl. Customer Experience)
Complaints Culture
Collaborative Culture
Values & Accountability Culture
Quality Culture
Performance Culture
Change Ready Culture (incl. Emotionally Intelligent Culture)
• Putting People First Philosophy
• A Complaint Is A Gift Philosophy
• Teamship Philosophy
• Employeeship Philosophy
• Personal Quality Philosophy
• Personal Effectiveness (Time Manager Philosophy)
• Managing Change Philosophy • Heart Work & EIL Philosophy
TACK International:
DEVELOPING PEOPLE > ADVANCING BUSINESS