Upload
sahilaneja91
View
221
Download
0
Embed Size (px)
Citation preview
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 1/28
Jeff RasmussenPortland State University
EMPA Capstone Presentation 2012
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 2/28
1) Background of the Project
2) Goal & Purpose
3) Description of Research Methods
4) Description of Research Findings
5) Significance of the Project
6) Acknowledgements
911 Centers in Oregon:Efficiencies Through Consolidation
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 3/28
1) Background of the Project
A. Jefferson County Conditions
B. State of Oregon Conditions
C. 911 History and Trends
911 Centers in Oregon:Efficiencies Through Consolidation
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 4/28
1) Background of the Project
A. Jefferson County Conditions• Rising Personnel Costs
• Lower 911 Tax Revenue
• Economy
• Telecommunication Trends
• Tax Loophole
$0
$200,000
$400,000
$600,000
$800,000
911 (Jefferson County)
Local Agency Fees
911 Local Agency Fees
PROJECTION
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 5/28
1) Background of the Project
B. State of Oregon Conditions• State Legislature Budget Notes in 2009, 2010, and 2012
• 911 Tax Sunsets in 2013 ($0.75/month – 1995)
• NG911 (Text, Pictures, and Video)
• 2012 Kimball Report – Savings of $31 Million if 911
Regionalized
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 6/28
1) Background of the Project
PRE-911:
B. 911 History and Trends
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 7/28
1) Background of the project
PRE-911:
Basic 9-1-1:Three-digit number is dialed. Central Office Switch. The emergencyand its location are communicated by voice.
Enhanced 9-1-1:The call is selectively routed to the proper PSAP. The caller’slocation and phone number are displayed.
Wireless Phase I & II:The call is selectively routed to the proper PSAP. The caller’s phone
number is displayed. The location of the cell tower handling the calland location information is displayed. The call is routed to a PSAPbased on cell site/sector information.
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 8/28
1) Background of the project
NG911 - Technical Architecture Integrated Command Center
SOURCE: FCC’s Communications Security, Reliability and Interoperability Council Working
Group Key Findings and Effective Practices for Public Safety Consolidation October 2010
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 9/28
1) Background of the Project
2) Goal & Purpose
3) Description of Research Methods
4) Description of Research Findings
5) Significance of the Project
6) Acknowledgements
911 Centers in Oregon:Efficiencies Through Consolidation
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 10/28
2) Goal & Purpose
A. Identify Small PSAPs Costs
B. Identify Characteristics of Lower Cost PSAPs
C. Identify a Minimally Sized Rightsized PSAP
D. Develop a Financial Template for
Consolidation Scenarios
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 11/28
1) Background of the Project
2) Goal & Purpose
3) Description of Research Methods
4) Description of Research Findings
5) Significance of the Project
6) Acknowledgements
911 Centers in Oregon:Efficiencies Through Consolidation
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 12/28
3) Description of Research Methods
A. Data Set
B. Analysis
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 13/28
3) Description of Research Methods
A. Data Set
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 14/28
2) Description of Research Methods
B. Analysis1. 911 calls per resident
2. 911 tax revenue per resident
3. Percentage of expenditures paid by 911 tax
revenue
4. Cost (gross) per resident
5. Cost (gross) per 911 call received
6. Residents per PSAP employee (FTE)
7. Annual 911 calls per PSAP employee (FTE)
8. Average 911 calls per hour
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 15/28
3) Description of Research Methods
B. Analysis
Grouped PSAPs into the National Emergency Number Association’s
(NENA) three size classifications:
Small: Less than 19,000 population (13 PSAPs)
Medium: Between 19,000 and 100,000 (17 PSAPs)
Large*: Between 100,000 and above (7 PSAPs)
* NENA’s large PSAP classification stops at 140,000 population. The six PSAPs in Oregon greaterthan 140,000 population are labeled “large” for this analysis.
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 16/28
1) Background of the Project
2) Goal & Purpose
3) Description of Research Methods
4) Description of Research Findings
5) Significance of the Project
6) Acknowledgements
911 Centers in Oregon:Efficiencies Through Consolidation
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 17/28
4) Description of Research FindingsA. Smaller PSAP Costs
B. Low Cost PSAP Characteristics
C. Minimally Sized Rightsized PSAP
D. Financial Template for Consolidation Scenarios
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 18/28
4) Description of Research Findings
A. Smaller PSAP Costs
$-
$20.00
$40.00
$60.00
$80.00
$100.00
$120.00
$140.00
T R I C o u n t y C o m m +
* W a l l o w a C o u n t y S h e r i f f +
H a r n e y C o u n t y S h e r i f f +
* J o h n D a y C o m m C
e n t e r +
* M o r r o w C o u n t y S h e r i f f +
B a k e r C o u n t y +
* C u r r y C o u n t y S h e r i f f
J e f f e r s o n C o u n t y S h e r i f f +
B r o o k i n g s P D
L i n c o l n C i t y P D +
M i l t o n - F r e e w a t e r C o m m +
T o l e d o P o l i c e D e p a r t m e n t +
O n t a r i o 9 - 1 - 1
P r i n e v i l l e 9 - 1 - 1 +
U n i o n C o u n t y C o m m +
W a s c o C o u n t y 9 - 1 - 1
H o o d R i v e r C o u n t y D i s t r i c t +
M a l h e u r C o u n t y S h e r i f f
* T i l l a m o o k C o u n t y D i s t r i c t +
A s t o r i a 9 - 1 - 1
L i n c o l n C o u n t y C o m m A
g e n c y +
U m a t i l l a C o u n t y S h e r i f f +
C o l u m b i a 9 - 1 - 1 C o m m D
i s t r i c t +
C o r v a l l i s R e g i o n a l C o m m +
Y a m h i l l C o u n t y C o m m +
K l a m a t h C o m m D
i s t r i c t +
L a k e O s w e g o C o m m u n i c a t i o n s
N .
M a r i o n C o u n t y C o m m ( N
O R C O M )
* H e r m i s t o n P D
N e w b e r g - D u n d e e C o m m
D e s c h u t e s C o u n t y D i s t r i c t +
B u r e a u o f E m e r g .
C o m m ( P
o r t l a n d ) +
E m e r g .
C o m m S .
O r e ( J a c k s o n ) +
W a s h i n g t o n C o u n t y C o m m +
D o u g l a s C o u n t y
W i l l a m e t t e V a l l e y C o m m ( S
a l e m )
C l a c k a m a s C o u n t y +
Gross Cost Per Resident & 911 Tax Revenue Per Resident
Gross Cost Per Resident 911 tax per resident
Small Size PSAPs Large Size PSAPsMedium Size PSAPs
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 19/28
4) Description of Research Findings
B. Low Cost PSAP Characteristics
-
1,000
2,000
3,000
4,000
5,000
6,000
Small Medium Large Combined
1,446
3,356
5,597
4,423
Residents per PSAP FTE
Residents per PSAP FTE
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 20/28
4) Description of Research Findings
$0.00
$20.00
$40.00
$60.00
$80.00
$100.00
$120.00
$140.00
-
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
T R I C o u n t y C o m
m +
T o l e d o P o l i c e D e p a r t m e
n t +
L i n c o l n C i t y P D +
* M o r r o w C o u n t y S h e r
i f f +
* W a l l o w a C o u n t y S h e r
i f f +
M i l t o n - F r e e w a t e r C o m
m +
H a r n e y C o u n t y S h e r
i f f +
* J o h n D a y C o m m C
e n t e r +
H o o d R i v e r C o u n t y D i s t r i c t +
* C u r r y C o u n t y S h e r i f f
B r o o k i n g s P D
B a k e r C o u n
t y +
* T i l l a m o o k C o u n t y D i s t r i c t +
P r i n e v i l l e 9 - 1 - 1 +
O n t a r i o 9 - 1
- 1
W a s c o C o u n t y 9 -
1 - 1
J e f f e r s o n C o u n t y S h e r
i f f +
C o l u m b i a 9 - 1 - 1 C o m m D
i s t r i c t +
L i n c o l n C o u n t y C o m m A
g e n
c y +
U n i o n C o u n t y C o m
m +
U m a t i l l a C o u n t y S h e r
i f f +
M a l h e u r C o u n t y S h e r i f f
* H e r m i s t o n
P D
A s t o r i a 9 -
1 - 1
D e s c h u t e s C o u n t y D i s t r i c t +
E m e r g .
C o m m S .
O r e ( J a c k s o
n ) +
C o r v a l l i s R e g i o n a l C o m
m +
N e w b e r g - D u n d e e C o
m m
K l a m a t h C o m m D
i s t r i c t +
N .
M a r i o n C o u n t y C o m m ( N
O R C O M )
Y a m h i l l C o u n t y C o m
m +
W i l l a m e t t e V a l l e y C o m m ( S a
l e m )
D o u g l a s C o u
n t y
B u r e a u o f E m e r g .
C o m m ( P
o r t l a n
d ) +
W a s h i n g t o n C o u n t y C o m
m +
L a k e O s w e g o C o m m u n i c a t i o n s
C l a c k a m a s C o u n
t y +
Residents per PSAP FTE and Cost per ResidentResidents per PSAP FTE Gross Cost per resident
911 Special Districts
PSAPs that have a higher ratio of residents served per FTE is acompelling factor that translates into lower costs per resident.
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 21/28
4) Description of Research Findings
The average of the 10 lowest cost PSAPs was $19.75 per resident.
These PSAPs average resident to FTE ratio is 5,273.
-
1,000
2,000
3,000
4,000
5,000
6,000
Small Medium Large Recommended Combined
1,446
3,356
5,5975,273
4,423
Residents per PSAP FTE
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 22/28
4) Description of Research Findings
C. Minimally Sized Rightsized PSAP
1. Minimum staffing for double coverage.
2. A PSAP with 13.0 FTEs using the recommended residentto staffing ratio (5,237), would be highly efficient if itserved at least 68,549 residents.
3. This population size and staffing is consistent with anOregon PSAP and similar to NENA staffingrecommendations of similar sized PSAPs.
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 23/28
4) Description of Research Findings
D. Financial Template for Consolidation Scenarios
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 24/28
1) Background of the Project
2) Goal & Purpose
3) Description of Research Methods
4) Description of Research Findings
5) Significance of the Project
6) Acknowledgements
911 Centers in Oregon:Efficiencies Through Consolidation
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 25/28
5) Significance of the ProjectA. 2013 Legislative Session
B. Public Safety – Double Coverage
PSAPs that are not providing double coverage 24/7are putting citizens in harms way by not providingadequate resources to handle multiple emergency
situations.
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 26/28
1) Background of the Project
2) Goal & Purpose
3) Description of Research Methods
4) Description of Research Findings
5) Significance of the Project
6) Acknowledgements
911 Centers in Oregon:Efficiencies Through Consolidation
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 27/28
6) Acknowledgements
7/27/2019 EMPA 911 Centers in Oregon Rasmussen
http://slidepdf.com/reader/full/empa-911-centers-in-oregon-rasmussen 28/28
Questions