Upload
zaidi10
View
221
Download
0
Embed Size (px)
Citation preview
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
1/21
Employee Engagement:Its the Little Things That
Matter The Most
Patricia DiNucci, SPHR
Director, Human Resources & Risk Management
Morrison Child & Family Services
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
2/21
Employee Engagement
What is Employee Engagement?
Lets start with what its not
Employee engagement does not mean
employee happiness or satisfaction.
Someone might be happy at work, satisfied
with thier job and their pay, but that doesnt
necessarily mean they are workingproductively on behalf of the organization
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
3/21
Definition of Employee Engagement
Employee engagement is the emotional
commitment the employee has to the
organization and its goals.
This emotional commitment means engaged
employees actuallycare about their work and
their company
They work on behalf of the organizations
goals
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
4/21
Being An Engaged Employee
When employees carewhen they are
engagedthey use discretionary effort
Give 110% Go the extra mile
Take personal responsibility/accountability
Hold themselves to a higher standard
Take pride in the quality of their work Feel that what they contribute matters to the
success of the organization
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
5/21
Why Does It Matter?
To win in the marketplace
you must first win in theworkplace.
~ Former Campbells Soup CEO, Doug Conant
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
6/21
What Do Employees Want?
To know what is expected of them
The tools and equipment to be successful in their job
The opportunity to do what they do best
Feedback, praise & recognition To know that they are cared about
To know that they matter and make a difference
The opportunity to progress, learn new things
To be treated fairly
And
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
7/21
What Do Employees Want MOST?
THEY WANT TO TRUST YOU AND TO BE
TRUSTED!
Trust is a function of two things:
Characterwhich includes integrity, motive, and
intent
Competencewhich includes capabilities, skills,
results, and track record
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
8/21
Trust
There is nothing that inspires a person morethan having trust extended to them
He saw something in me that no one else
saw
She believed in me when no one else did
People are powerfully influenced by, respond to,and reflect on that trust
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
9/21
Trust
By extending trust, you empower people
You leverage your leadership
You create a high-trust culture that brings out
the best in people
You create high-level synergy
You maximize the potential of the
organization to accomplish its goals
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
10/21
Supervisors
Employees MOST often leave their Supervisor, notthe company
Train your Supervisors around the expectations ofhow your employees should be treated.
Just because you hire an experienced supervisor,that does not mean that their previous employer hadthe same expectations as your company
No one is born knowing how to motivate or engagepeople, its a learned skill. And like most anything,some are going to have natural talents in that areaand some are not.
Supervisors must model the behavior they hope tosee in others
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
11/21
Simple Strategy: How to Get There
EACH PERSONEVERY DAY
YOU approach them - dont wait for them to
approach you
Walk to where they are to say Good Morningto each person on your team everyday
Walk to where they are to say Good Night toeach person on your team everyday
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
12/21
Its The Little Things
WORDS MATTER
Thank you for your hard work today
I noticed that you stayed behind to get that projectfinishedyour dedication is not going unnoticed
Im impressed! I got some great feedback about you today
Im excited for you
Thats the outfit you had on the day we interviewed you
I trust you to do it take the lead on this Its your idea, so why dont you write up a proposal of
how you see it being implemented
I am always in your corner
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
13/21
Its The Little Things
ACTIONS MATTER
A sticky note at their desk saying thanks for going above &beyond
A miniature candy bar on a keyboard
Empowering an employee in front of others
A thank you or congratulatory email with clip art Spotlighting an employees specific contributions
Thank you, congratulations card
Call from the drive-thru at the coffee shop--- what can I bringyou?
I brought you in some browniesthis half does not havenuts, I know youre allergic
Why dont you head out early I know youre sister iscoming into town tonight
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
14/21
Its The Little Things
COURTESY MATTERS
Regardless of Hierarchy - Dont Forget the Courtesy
I havent forgotten about you Ill be just a couple minutes late
Im sorry I kept you waiting
I know that youre very busy (your time is valuable)
Thank you for allowing me to interrupt I apologize for the delay in responding to this email
Dont forget vegetarian, vegan & gluten-free options atcelebrations
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
15/21
Its The Little Things
PUT ON YOUR THINKING CAP WHEN IT COMES TOEMPLOYEE ENGAGEMENT
On an employees first day, have a Welcome tothe Team sign or card that your team has signedwaiting for them
When an employee goes on vacation, have aWelcome Back sign waiting for them when theyreturn
Remember birthdays and employment
anniversaries Wedding showers, baby showers
Potlucks, contests, drawings, prizes
Team meetings, appreciation days
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
16/21
Its The Little Things
SHOW THAT YOU CARE ABOUT THEM AS APERSON, NOT JUST AS AN EMPLOYEE
Notice things & remember things
Share a bit of yourselfopen up so that you can berelatable
Use your spouses name, your pets name, talk aboutcommon experiences
Remember names of employees children, spouses,partners, grandchildren, pets
Ask about significant events (how did your brothers weddinggo this weekend?)
Know their favorite coffee drink or candy bar Are they a dog person or a cat person
Encourage work-life balance Its been a while sinceyouve take a day for yourself
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
17/21
How Do You Measure Engagement?
Gut feeling (mood/vibe)
Laughter, conversation, coaching, helpful to others
Volume and/or accuracy of work
ObservationEmployees watching the clock ortaking pride in getting the job done on time
The type of questions that are being asked:
Probing to learn more?
How does what they are doing fit into the big picture? Asking about next steps?
Showing proactive indicators?
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
18/21
Engagement Surveys
Gallup Q-12
A group of 12 strategic questions that yield
a variety of measurable outcomes
Use consistently to accurately measure
increasing or decreasing engagement
Well liked by Supervisors, easy to interpret
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
19/21
Gallup Q12 Survey Questions Measure of Employee Engagement
The Meaning & Measure of the Quest ions
SUMMITCamp 3is where an employee feels loyal, productive and fully engaged. They
are fully satisfied with their contributions to the team, may be ready to break out intoCamp 3 a more fulfilling role, take on new challenges and/or responsibilities.Secure in
Q. 11 & 12 their decision to stay, they are aligned with company goals and ready for success.
Camp 2 Camp 2is where employees perspective widens- do I belong here? Do my co-
Questions workers share my ethics & values? Am I part of a contributing team? Am I7, 8, 9 & 10 challenged, acknowledged, rewarded? Am I making a difference?
Camp 1 Camp 1is where employees start to feel settled- their basic needs are met.
Questions 3, 4, 5 & 6 Do I fit in? What do people around me think of my work? Am I dong a good
job or do I need help? Can I go to my supervisor for advice and coaching?
Base Camp Base Campcan be described as the base of the mountain. Where you are when
Questions 1 & 2 you start a new job or take on a new role within the same company. An
Employees focus at this point focus is on basic needs; What will I earn, when
do I have insurance, will I have an office What do I get?
Employee is at the Base of the MountainStarting aNew Job in a New Company
-or-
Starting a Different Job in the Same Company
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
20/21
Employee Evaluations
Common Mistakes:
Procrastinating
Not being direct about areas that need
improvementAvoiding conflict
Not being specific enough
Not paying attention to the whole message
Dont focus only on recent history Get feedback from internal & external
stakeholders
8/14/2019 Employee Engagement - Little Things That Make the Biggest Difference-Patricia DiNucci
21/21
Wrapping Up
Q & A
Share Ideas
What has worked?
What has backfired?
THANK YOU