empowerment new-generationoutsourcing

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Your business technologists. Powering progress

2 empowerment new-generation outsourcing

The sourcing dilemma

Far more it involves access to the complete scope of sourcing requirements – from independent consulting and complex multi-vendor integration to managed operations and process evolution. Outsourcing is no longer restricted to managed services – it’s a complete partnership equation extending from strategy to single end-to-end transaction. How can you empower your enterprise across that entire spectrum?

You know the dilemma. Your organization is being forced through competitive pressures to outperform in a way currently beyond the framework of resources. This is not just a technology paradigm, but a fundamental equation running through all resource usage – up to and including your carbon commitment.

The sourcing dilemma has moved beyond the old challenge – how do we take the expense out of IT? – to a new one, much more complex and insistent: How do we leverage resources beyond our own limits to realize our given goals? That’s a much bigger question, and it asks a lot more from your chosen technology partner.

Most sourcing customers have chosen to answer that question by managing a tapestry of individual outsourcing partners – multi-sourcing for estimated excellence in specific disciplines. It’s a strategic alternative to partner lock-in and limitation, but it’s not the only possible answer. Atos, for example, is a European powerhouse with global scale and reach – thus fitting many more local or federal organizations headquartered in Europe better than an American or Indian partner. But it’s not just a case of cultural affinity or geographical intimacy.

With the gradual erosion in linear business cycles, corporations must learn to compete and win on their own strategic decisions in any economic climate. This challenge is reflected in the public sector, where organizations are experiencing global comparison and being forced to modernize beyond resource limits. In effect, we have already entered an era where competition has moved beyond one’s own established capabilities.

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Sector by sector

As you need to do the impossible and compete beyond the limits of owned resources, your sourcing partner needs to give you the competitive power to scale to business change, overcome silo-based thinking and realize strategic objectives. And all of this without taking years reaching mature understanding of your business. It’s a tall order for any outsourcing partner – demanding that they are at once technology-neutral, business-literate, globally present and institutionally innovative. Let’s take a look at the Atos profile.

level. That makes the sourcing dilemma all the more frustrating, as the business learning curve facing fresh IT partners often takes years to master. In effect, you’re looking for a technology partner with equal fluency in your industry processes – someone who knows the precise and exact purpose of technology in your organizational life.

Segment to segment, sourcing requirements are very specific, and always colored by the exact nature of value creation in any one business or public field. Technology plays a different role across economic sectors, and has a social role to fulfill in government very different to its function in business. By contrast, the core discipline mastered by most outsourcing partners is IT itself – not the process landscape from any given industry. As the gap widens between technology evolution and ever faster business change, no amount of service orientation and cloud deployment can keep up without unique process know-how on a sector

Across the public and private arenas, organizations are faced with unique permutations of the sourcing dilemma. Commodity outsourcing stands very little chance of meeting the needs or expectations of specific decision makers in any one industrial or civic environment. Outperformance looks very different whether you are, for example, a banker, a local government, a car maker, a television network or a utility player.

Financial ServicesIncluding: Achmea, ING, MetLife, National Savings & Investments, the Standard Charter Bank

Public Sector, Healthcare & TransportIncluding: The City of Wiesbaden, the Department for Work and Pensions, Farmalink, First Group, NATO

Energy & UtilitiesIncluding: BP, EDF, Enel, GasTerra, Shell, Total

Manufacturing, Retail & ServicesIncluding: BASF, Bayer, Karstadt, Mitsubishi Electric Europe, PSA Peugeot

Telecom, Media & TechnologyIncluding: A1, Sanoma, Sky

empowerment new-generation outsourcing

Business technology

As business technologists, we bridge the gap between blue-sky strategy and your complex installed base. When it comes to outsourcing, this kind of positioning holds many unique advantages for you. For a start, being a pure services partner with no technology agenda allows us to focus completely on solving your unique business challenges. Secondly, our deep experience of transformational sourcing partnerships across sectors means we start any new engagement already high on the learning curve. Thirdly, our European heritage and commitment to long-term relationships mean we understand outsourcing as a human story above all – built around cultural flexibility and talent enablement. A business technologist like Atos empowers your sourcing engagement through technology independence, process intimacy and cultural sensitivity.

Atos is a the new European leader and a leading global provider in the sourcing arena built on decades of partner engagement across the public and private sectors. We represent transformational capability within sourcing partnerships, while retaining local flexibility and more cultural sensitivity than a conventional global partner.

Outsourcing is a fundamental component of what we do – we are the largest outsourcer in Europe as well as having a strong international presence to support global customers such as Siemens (the world’s widest industrial network). Our engagements span the industrial, media, financial, government and energy markets with transformational examples of sourcing empowerment. From help desk, desktop and data center to cloud, business process and beyond, we bring strategic vision and evolutionary capability to sourcing arrangements.

As business technologists, with emphasis on the first word, Atos occupies a unique position in the sourcing space. We’re neither blue-sky thinker nor techno geek, but an exclusive fusion of business partner and technology economist. That means we come at your sourcing problem from the sector-specific and process-unique enterprise side. The business technology approach to sourcing is vertical, global and extendable.

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Workplace Infrastructure Security

Application Operations Network & Communications

2.5 million seats

45 million calls / year

38 languages

29 languages served off / nearshore

130,00 managed servers

19,000 supported virtual servers

111,000 installed MIPS

111,000 TB storage

150 million managed digital identities

600,000 protected devices

Operating > 3,000 firewalls

1 million SAP users

5,000 SAP instances

90 countries

Global certified SAP cloud service provider

1 million LAN ports

700,000 voice ports

Supporting over 600 customers in more than 100 countries

360,000 unified communications seats globally

empowerment new-generation outsourcing

Cloud migration

Whatever your current approach, our complete cloud spectrum from consulting and integration to operation and transactional processing brings you unique strategic flexibility and choice. Together with our partners in the cloud space, we ensure cloud computing becomes cloud business in a seamless, safe progression. The time for experimentation is over. It’s time to evolve.

Cloud transformation strategyDifferent areas of your business may require a gradual or a swift and total cloud transformation.

Technology landscapeYour landscape may comprise homogeneous areas that match with Canopy, Yunano or blueKiwi deployments – as well as heterogeneous areas better addressed by customized cloud services

For more heterogeneous environments involving bespoke applications, our complete range of cloud services will tackle your total equation from global compliance to seamless core processing across legacy and cloud types. Whether private, public or hybrid, we deploy leading security and risk management skills to not only maintain established standards but raise security performance. Community clouds on a sector basis are a particular strength of Atos, allowing you to platform key business processes across the cloud as well as share them throughout your partner and supplier ecosystem.

Cloud computing has become an essential ingredient in any sourcing relationship. From the start we have taken a more strategic approach to cloud transformation than most. Above the level of individual technology layers and cloud models, we specialize in whole enterprise cloudscapes that provide a competitive business advantage. Canopy, for example – our joint venture with cloud leaders EMC and VMware – delivers instant coverage of all the major cloud components so you can take advantage of rapid cloud conversion with superior security standards and business manageability.

Let’s consider for a moment what this means in terms of cloud transition. Our unique position as business technologists allows us to come at this challenge from above the level of mere cloud stacks. We understand the complete cloud equation of legacy integration, data sovereignty and ongoing governance on a specific sector and global basis. We turn computing into your kind of cloud business.

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Cloud sourcing

Classic sourcing

Technology landscape

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Homogeneous Heterogeneous

empowerment new-generation outsourcing

Empowerment

Our global key offerings in Adaptive Workplace and Identity, Security and Risk Management as well as many other core fields fuse seamlessly with this outsourcing approach to maximize your business effectiveness. Unlike many other one-dimensional global sourcing strategies, our mature global delivery system operates on a highly extendible onshore-nearshore-offshore basis, allowing you the continuous agility you need to adapt to ongoing business change. From global delivery and cloud coverage to specific sourcing solutions for workplace and security, we empower your ability to compete and win.

Our unique backstory as the European leader and a mature global delivery network – as well as our singular positioning as business technologists – bring sourcing power to your business on a whole new level. With a straight-through sourcing spectrum from consulting and integration to management and business processing, we close the gap between technology and business from one end to the other.

Our sourcing strategy is designed to give you technology power beyond the limits of your installed base, enabling you to accelerate business innovation, collaborate across enterprise silos, reduce IT spend and drive new revenue streams at the customer side. New-generation sourcing encompasses global delivery on a multi-local basis as well as cloud technology at the multi-cloud governance level to provide your enterprise with the technology stretch and resourcefulness it requires to scale and grow.

Atos is consistently recognized as a Magic Quadrant leader by Gartner in the core sourcing disciplines such as data center, help desk and desktop. Our sourcing engagements extend beyond the realm of managed services – from objective consulting in the best interests of your business, to complex multi-vendor system integration, to leading skill sets in transaction processing. As customer power increases across every sector – including the public one – our high-tech transaction services (HTTS) offer you unique leverage at the downstream customer front. Atos also leads the market in large-scale global harmonization projects – the kind of consolidation drivers that lay the ground for the most effective outsourcing scenarios.

Empowerment is a new approach to your outsourcing equation, enabling you to continuously leverage more and more technology power to master very specific business goals and challenges. We’ve perfected the art of sourcing over many years as a recognized leader in help desk, desktop, data center and other outsourcing disciplines. And, of course, we’re uniquely qualified to deliver in the process space.

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Empowerment: enabling business change through continuous technology evolution

Technology landscape

Business level

Operation as usual

Performance innovation

Process transformation

Enterprise growth

Reactive

Responsive

ProactiveProgressive

empowerment new-generation outsourcing

Working principles

Companies can choose to in-source, to outsource from a global IT provider, to offshore with an emerging IT player – or to partner with the business technologists from Atos. Sourcing from the latter will minimize a series of potential risks – from in-house groupthink and global technology lock-in to cultural disconnect on the offshore dimension. If your sourcing strategy includes a cloud ingredient – and, let’s face it, most will – then your potential risks within other choices could multiply – from legal exposure and legacy isolation to persistent data security issues. As cloud and sourcing partners, we operate on business technology principles:

Sourcing of any kind is a long-term decision which goes beyond technology itself. Sourcing relationships in the private and public sectors are driven by completely different values and visions. Finding transformational capabilities within an outsourcing engagement is by no means a given. Whether you are reviewing existing sourcing arrangements or considering a new sourcing partnership in the light of business change, there are essentially four strategic options.

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Technology is not the master of business. Vendors may presume to change your business. Our remit is to change technology to fit your business.

Outsourcing may be a global equation but is always local in effect. Federal organization and European sensitivities to cultural difference mean we prioritize the people story.

Outsourcing is a long-term thing, where the real performance metrics are not Service Level Agreements but contract extensions and renewals. Atos has been a leader in this space for many years.

Change is the only constant. From technology choice to adjustable global delivery and cloud divestiture, we believe in putting your strategic business freedom of maneuver first.

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empowerment new-generation outsourcing

Progressive value

Partners such as Siemens and the Olympic Games prove we can master any level of technology complexity on a specific market level. With 74,000 business technologists in 48 countries, we have the scale and reach to match.

Organizationally, Atos is uniquely equipped to deal with the challenges of new-generation outsourcing – from an independent consulting division and a leading business process unit (HTTS) to our cloud joint venture with EMC and VMware – Canopy. In this new environment, IT cost efficiency must be matched by business value on a continuous basis. Key sourcing engagements with Atos – from Siemens and the BBC to National Savings and Investments – have been transformational in this way. Continuous engagement with world-class events such as the Olympic Games also demonstrates our commitment to technology-driven excellence.

Siemens, for instance, is the world’s widest industrial network, operating on the eighth largest IT infrastructure on the planet. With a backstory going back 160 years and presence in over 180 countries, the Siemens sourcing challenge doesn’t come any bigger or more complex. Radically reshaping itself over recent years from an engineering giant into a customer-focused infrastructure partner, Siemens has undergone a 50% switch in its core portfolio – another key indicator of massive transformation. Atos supports this gigantic transition through multiple sourcing options – from shared services and IT outsourcing to specific M&A solutions and cloud deployments.

First-generation outsourcing was very much a cost-out affair, designed to take immediate expense out of the technology estate and not much else. Whereas next generations aimed to also deliver IT and business value, new-generation outsourcing from Atos balances your overall value equation with transformational empowerment in cloud and process performance – lifting your competitiveness onto a whole new level.

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An Atos company powered by EMC and VMware: An end-to-end provider of secure cloud services for the enterprise

Atos acquisition: Enterprise social networks for transformational collaboration within and outside your company

Alliance with Yonyou: Single-source CRM/ERP application for transformational rollout and global operation

Sourcing business transformation through multiple cloud deployment

empowerment new-generation outsourcing

Cohesive vision

empowering big data, mobility or social networks – is only one level. The higher value involves powering progress at a business paradigm level – such as multi-channel enablement in media, transactional leadership in retail banking, citizen engagement in local government, concurrent global manufacturing in industry, preventive medicine in healthcare, bi-directional smart grids in energy, and your strategic agenda realized in our future partnership.

on an ad-hoc basis, that’s practically impossible. Cloud adoption by itself will not guarantee dynamic tech deployment – without the right legacy integration and object-driven security strategy.

All too often, transformational IT drives lose sight of the big game changers on the business level – those megatrends such as urbanization and demographics that are shifting the ground rules. By understanding the core paradigm shifts within your unique market, Atos crafts a sourcing partnership designed to empower business growth. The IT value of such relationships –

Information technology has come a long way from the days of main frames. Service orientation and cloud computing have completely changed the nature of ownership and usage, but as business technologists we have always looked at business change first. No matter how fast technology evolves, we know your business changes faster. Today, in the flat-world environments approaching real-time synchronicity, hours and minutes can alter business performance for worse or better. IT needs to be not only service-oriented or cloud-enabled but fully liquid and deployable at will. With a heterogeneous installed base which has grown

We see outsourcing as your competitive leverage beyond your own installed base. Not only that. In our hands, outsourcing will also transform that installed base to best fit your current business scenario and emerging change patterns. We call this vision Empowerment, because it enables you to do things with technology previously impossible.

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empowerment new-generation outsourcing

The power of two

In the public arena, Atos commands thought leadership in Public Private Partnerships, with longstanding sourcing engagements across the municipal, regional and national levels. We share the European heritage of employee relations, taking more care of transferred staff and demonstrating a greater willingness to re-badge and foster talent over time. Although global, we are localized in a way not evident among conventional IT players – another result of our federal European structure and our own growth through mergers, acquisitions and strategic partnership.

Even the term outsourcing is misleading, implying the old world where technology headaches were cut out of the business equation. How about power sourcing – reuniting transformed technology with your growing business? Power sourcing is new-generation outsourcing, but requires very distinct skill sets in a transformation partner. Can you think of another technology partner that is at one and the same time global, technology-neutral, and sector-specific?

Atos has grown up with firsthand business experience of the complex transformations which have altered public and private sectors out of all recognition. During that time, we have extended and renewed sourcing engagements far more often than conventional service partners – and garnered multiple awards as outsourcing thought leaders. Now, in the cloud era, we’ve created multiple partnering options and innovative community clouds to bring you best-fit cloudscapes for your business.

Imagine yourself being able to do things currently out of reach or impossible. Like sharing a real-time view of process performance across your global organization. Or deploying cloud architecture and transactional excellence to capture the power of citizen engagement in the public arena. Together, let’s close the gap between your business and the technology resources you need to take it to the next evolution.

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empowerment new-generation outsourcing

The people factor

Are your sourcing partnerships geographically limited purely on the basis of restricted partner footprints?

Are your business sourcing decisions at the mercy of technology agendas depending on a vendor bias?

Are your current sourcing partners truly expert in your sector processes or only expert in the process of technology?

Is your cloud transformation covered within a sourcing partnership or progressing on an ad-hoc, experimental basis?

Have you risen above individual service and cloud types to govern your complete cloudscape from a business perspective?

How often have your renewed or extended a current outsourcing arrangement, and if not – why not?

Are your sourcing decisions taken on a local level purely as a result of strategy absence?

Apart from Service Level Agreements, what structures are in place to bring about technology transformation?

Are you aware of the difference between a standard IT services approach and a business technologist’s one?

Would you be willing to talk with Atos sourcing experts to find out your current and future sourcing potential?

Outsourcing, finally, is a cultural challenge in the guise of a technology transformation. Without people on board, any sourcing strategy is bound to fail in time. As you prepare to change the tech equation in your organization, ask yourself the following key questions when it comes to bridging people, technology and business.

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Too often in today’s climate, multi-sourcing is a hedging exercise against partner lock-in and incompetence. If you haven’t discovered the difference yet in Atos empowerment, now is the best time to compare visions and talk to us about making yours an everyday working reality.

atos.netAtos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and Atos Worldgrid are registered trademarks of Atos SA. February 2013© 2013 Atos.

For more information, please contact: marketing@atos.net or visit: atos.net

Atos is an international information technology services company with annual 2011 pro forma revenue of EUR 8.5 billion and 74,000 employees in 48 countries. Serving a global client base, it delivers hi-tech transactional services, consulting and technology services, systems integration and managed services. With its deep technology expertise and industry knowledge, it works with clients across the following market sectors: Manufacturing, Retail, Services; Public, Health & Transports; Financial Services; Telecoms, Media & Technology; Energy & Utilities.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic and Paralympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting & Technology Services, Atos Worldline and Atos Worldgrid. For more information, visit: atos.net

About Atos