Empowering Through TransformationHighlights from the 2014 HR Service Delivery and Technology Survey

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Empowering users by running HR as a business

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Making smart

investments

Balancing efforts

Managing change

effectively

• Smart choices that add value while decreasing cost

• Investing in consumer-grade technology for HCM, portal and talent

• Managing efforts across people, process and technology

• Setting HR up for continued growth and success

• Investing in tools and roles that own change for the organization

• Utilizing multiple methodologies to increase capabilities

HR IN 2014

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MAKING SMART INVESTMENTS

Investments are being made in leading edge technologies

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HR functions are splitting their dime

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MAKING SMART INVESTMENTS

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Mobile access continues to be a growth opportunity

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MAKING SMART INVESTMENTS

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Technology can solve manual challenges

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MAKING SMART INVESTMENTS

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BALANCING EFFORTS

Balancing efforts to ensure balanced outcomes

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Self-service adoption continues to climb

47%

37%

Adoption rates for manager self-service have grown significantly since 2013.

54%

47%

61%

71%

MANAGING CHANGE EFFECTIVELY

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Satisfaction with initiatives

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MANAGING CHANGE EFFECTIVELY

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Engagement survey links to satisfaction with initiatives

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MANAGING CHANGE EFFECTIVELY

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Early adopters have arrived; be a fast second

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HR IN 2015 AND BEYOND