End-User Equipment & Services Blueprint Organization FINAL VERSION 3.0.1 April 16, 2009

End-User Equipment & Services Blueprint Organization

FINAL VERSION 3.0.1April 16, 2009

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2

ACIO 1.0

NC/DCA1373 (3FTE)

Deputy ACIO2.0

NC/DCA (3FTE)

4.0 Operations Service Support NC/DCA

223 (3FTE)

5.0 Business Services and Management

NC/DCA182 (3FTE)

3.0 Customer Service Support NC/DCA

962 (3FTE)

3.8 Solution Design and Development

Chamblee (2)

3.1 Southeast Customer Service

Support CenterChamblee (5)

5.5 SecurityNC/DCA

5.2 Project & Workload

ManagementNC/DCA (2)

4.1 Service, Asset, and Configuration

ManagementOgden (3)

4.1.1 Hardware Asset Management

ANC/DCA

4.1.3 Software Asset Management

MCC

4.1.4 Configuration Management

Ogden

4.3 AcquisitionsStrategy

NC/DCA (3)

4.3.1 Commodities & Contract Management

Group A(NC/DCA)


Group BDallas

4.3.3 Purchasing Andover

4.2 Standards, Release, &

Change Management

MCC (4)

4.2.1 Security Standards

MCC

4.2.2 Development & Standards

MCC – Mgr & 9 ee’s

NYC – 8 ee’s

4.2.3 Integration & TestingMCC

5.1 Service Level ManagementNC/DCA (2)

5.1.2 Service Review

Oakland-Bay Area

5.1.1 Service Design

NC/DCA

5.4.3 Performance Measurement

Chicago

5.4.2 Reports AnalysisFresno

5.4.1 Operational Assessment

NC/DCA

5.3 Business Administration

Austin (2)

5.3.1 Training Cincinnati

5.3.2 Budget / Financial

ManagementAustin

5.3.3 Human Resources

Oakland-Bay Area

4.1.5 Inventory Management

Ogden

3.8.1 Knowledge Management

Austin

3.8.3 Philadelphia End User Problem

Management

3.8.2 Vendor Support Liaison

Chamblee

5.4 Continual Process

Improvement NC/DCA (2)

5.2.1 Project Group A

NC/DCA

5.2.2 Project Group B

Atlanta

5.2.3 Project Group C

Seattle

5.2.4 Capacity, Continuity, & Availability

ManagementNC/DCA – Mgr & 7

ee’sAtlanta – 8 ee’s

4.2.5 Change Management Philadelphia

4.2.4 Release ManagementPhiladelphia

4.1.2 Hardware Asset Management

BPhiladelphia

4.1.6 Austin Equipment Depot

4.1.7 Ogden Equipment Depot

3.7 Operational Planning & Control Center

Laguna – Mgr & 10 ee’s Brookhaven – 6 ee’s

3.8.4 FresnoEnd User Problem

Management

3.8.5 San Francisco

End User Problem Management

3.3 Northeast Customer Service

Support CenterPhiladelphia (4)

3.4 Midwest Customer Service

Support CenterCovington (4)

3.5 Southwest Customer Service

Support CenterAustin (4)

3.2 Western Customer Service

Support CenterFresno (4)

3.6 Headquarters Customer Service

Support CenterNC/DCA (5)

3.1.5-7 Service Desk

Groups (3) 46

3.1.1-4 Deskside

Groups (4) 53


Groups (4) 62

3.2.1-7 Deskside

Groups (7) 87


Groups (6) 93

3.3.1-5 Deskside

Groups (5) 69


Groups (6) 95

3.4.1-5 Deskside Groups 5)

55


Groups (5) 78

3.5.1-5 Deskside

Groups (5) 60


Groups (2) 30

3.6.1-4 Deskside

Groups (4) 48

104

172

154

166

142

83

78

96

79

60

12

13

11

11

11

45

13

13

16

11

16

1818

12

12

11

13

13

15

11

11

28 44

58

39

16

10

10

13

14

13

16

15

15

12

12

13

12

220 179959

1367

3.2.12SOI

Development & Maintenance

19

3.7.1*IDSE

4

4.1.8*VITA

Support Group7

7

3.7.1.1*Quality Support Ctr

Memphis7

3.7.1.2 – 11*CDMC

50

61

* IDSE MEO, SOI and VITA Support Group’s are out-of-scope under seat management; FTE’s are excluded from the blueprint FTE count (1286)

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1.0 End User Equipment & Services

ACIO POD- NC/DCA

Total FTE Count: 1,373

FTE: 3

1.0 End User Equipment & Services

ACIO POD- NC/DCA

Total FTE Count: 1,373

FTE: 3

(1) ACIO ES-340(1) GS-343-15(1) GS-301-12

(1) Deputy ACIO ES-340(1) GS-343-14(1) GS-318-10

3.0 Customer ServiceSupport

POD- NC/DCATotal FTE: 962



4.0 Operations Service Support




5.0 Business Services &ManagementPOD- NC/DCATotal FTE: 182

5.0 Business Services &ManagementPOD- NC/DCATotal FTE: 182

2.0 Deputy ACIOPOD- NC/DCA

FTE: 3

2.0 Deputy ACIOPOD- NC/DCA

FTE: 3

* IDSE MEO, SOI and VITA Support Group’s are out-of-scope under seat management; FTE’s are excluded from the blueprint FTE count (1286)

End-User Equipment & Services

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3.1 Southeast

Customer Service Support Center

POD- Chamblee, GA

Total FTE: 104

3.1 Southeast


POD- Chamblee, GA

Total FTE: 104

3.3 Northeast


POD- Philadelphia, PA

Total FTE: 166

3.3 Northeast



Total FTE: 166

3.5 Southwest


POD- Austin,TX

Total FTE: 142

3.5 Southwest


POD- Austin,TX

Total FTE: 142

3.4 Midwest Customer

Service Support Center

POD- Covington, KY

Total FTE: 154

3.4 Midwest Customer


POD- Covington, KY

Total FTE: 154

3.2 Western Customer


POD- Fresno, CA

Total FTE: 172

3.2 Western Customer


POD- Fresno, CA

Total FTE: 172

Customer Service Support

(1) ES-340-00(1) GS-343-14 (1) GS-318-9

3.7 Operational

Planning & Control Center

POD- Laguna Niguel, CA/Holtsville, NY

Total FTE: 78

3.7 Operational

Planning & Control Center

POD- Laguna Niguel, CA/Holtsville, NY

Total FTE: 78(1) IR-340-01@ Laguna, CA(2) GS-343-14 @ Laguna,CA(1) GS-343-14 @ Holtsville,NY(1) GS-343-13 @ Laguna, CA(1) GS-2210-13 @ Laguna, CA(5) GS-2210-12 @ Laguna, CA(4) GS-2210-12 @ Holtsville,NY(1) GS-2210-11 @ Laguna, CA(1) GS-2210-11 @ Holtsville,NY

3.6 Headquarters


POD- NC/DCA

Total FTE: 83

3.6 Headquarters


POD- NC/DCA

Total FTE: 83


POD- NC/DCA

Total FTE: 962FTE: 3


POD- NC/DCA


3.8 Solution Design &

DevelopmentPOD- Chamblee, GA

Total FTE: 60

3.8 Solution Design &

DevelopmentPOD- Chamblee, GA

Total FTE: 60

3.7.1*IDSE

Total FTE: 61

3.7.1*IDSE

Total FTE: 61

3.2.12*SOI Development &

MaintenancePOD- Ogden, UT

FTE: 19



FTE: 19*Grayed boxes are out of scope

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(1) Program Mgr IR-340-06(1) Technical Writer GS-1083-7(1) IT Specialist GS-2210-12(1) Secretary GS-318-5

(1) Sup Computer Asst IR-335-07(6) Computer Asst GS-335-9

(10) Sup Computer Asst IR-335-9*(40) Computer Asst GS-335-7*(22) Temp. Comp Asst GS-335-07**


POD- Memphis, TNFTE- 7


POD- Memphis, TNFTE- 7

3.7.1IDSE*

POD- Memphis. TN

FTE: 4

3.7.1IDSE*

POD- Memphis. TN

FTE: 4

3.7.1.2– 3.7.1.11*CDMC

FTE- 50

3.7.1.2– 3.7.1.11*CDMC

FTE- 50

Customer Service Support - IDSE

*POD Locations3.7.1.2 - Atlanta, GA 3.7.1.3 - Andover, MA 3.7.1.4 - Austin, TX3.7.1.5 - Holtsville, NY3.7.1.6 - Covington, KY3.7.1.7 - Fresno, CA3.7.1.8 - Kansas City, MO3.7.1.9 - Memphis, TN3.7.1.10 - Ogden, UT3.7.1.11 - Philadelphia, PA

** Per Qualified Adjustment Request 15 (QAR), dated June 15, 2007, IDSE requested and were given approval to fill 22 TEMP GS-335-07 through 2010*Grayed boxes are out of scope

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3.1 Southeast Customer Service Support Center

POD- Chamblee, GA


3.1 Southeast Customer Service Support Center

POD- Chamblee, GA


3.1.5, 3.1.6, 3.1.7 Service Desk1

FTE: 46

3.1.5, 3.1.6, 3.1.7 Service Desk1

FTE: 46

3.1.1 Atlanta Deskside

Group

FTE: 13

3.1.1 Atlanta Deskside

Group

FTE: 13

3.1.3 Jacksonville Deskside Group

FTE: 12

3.1.3 Jacksonville Deskside Group

FTE: 12

3.1.4 Memphis

Deskside Group

FTE: 14

3.1.4 Memphis

Deskside Group

FTE: 14

(1) IR-2210-05(1) GS-2210-12 (6) GS-2210-11(1) GS-2210-11(1) GS-2210-11 (1) GS-2210-11 (2) GS-2210-5/7/9

(1) IR-2210-05(1) GS-2210-12 (10) GS-2210-11(2) GS-2210-5/7/9

(1) IR-2210-05(1) GS-2210-12 (8) GS-2210-11(2) GS-2210-5/7/9

(1) IR-2210-05(1) GS-2210-12 (9) GS-2210-11(3) GS-2210-5/7/9

(3) IR-2210-05(3) GS-2210-12(9) GS-2210-11(31) GS-2210-5/7/9


Southeast Customer Service Support Center

3.1.2 Chamblee

Deskside Group

FTE: 14

3.1.2 Chamblee

Deskside Group

FTE: 14

(1) IR-340-01(1) GS-343-14(1) GS-343-14 (Atlanta)(1) GS-343-13(1) GS-344-07

1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Southeast Customer Service Support Center

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3.2 Western CustomerService Support Center

POD: Fresno, CA


3.2 Western CustomerService Support Center

POD: Fresno, CA


3.2.1 Seattle Deskside

Group

FTE: 9

3.2.1 Seattle Deskside

Group

FTE: 9

3.2.2 Southern California

Deskside Group

FTE: 16

3.2.2 Southern California

Deskside Group

FTE: 16

3.2.3 Fresno A

Deskside Group

FTE: 13

3.2.3 Fresno A

Deskside Group

FTE: 13

3.2.6 Ogden North

Deskside Group

FTE: 14

3.2.6 Ogden North

Deskside Group

FTE: 14

3.2.7 Ogden South

Deskside Group

FTE: 11

3.2.7 Ogden South

Deskside Group

FTE: 11

3.2.8, 3.2.9, 3.2.10, 3.2.11 Service Desk1

FTE: 62

3.2.8, 3.2.9, 3.2.10, 3.2.11 Service Desk1

FTE: 62

3.2.5 Bay Area

Deskside Group

FTE: 11

3.2.5 Bay Area

Deskside Group

FTE: 11

(1) IR-2210-05(1) GS-2210-12 (7) GS-2210-11(2) GS-2210-5/7/9

(1) IR-2210-05(1) GS-2210-12 (9) GS-2210-11(2) GS-2210-5/7/9

3.2.4 Fresno B

Deskside Group

FTE: 13

3.2.4 Fresno B

Deskside Group

FTE: 13

(1) IR-2210-05(1) GS-2210-12 (9) GS-2210-11(2) GS-2210-5/7/9

(1) IR-2210-05(1) GS-2210-12 (5) GS-2210-11(2) GS-2210-5/7/9

(1) IR-2210-05(2) GS-2210-12 (10) GS-2210-11(3) GS-2210-5/7/9

(1) IR-2210-05(2) GS-2210-12 (9) GS-2210-11(2) GS-2210-5/7/9

(1) IR-2210-05(1) GS-2210-12 (8) GS-2210-11(1) GS-2210-5/7/9

(4) IR-2210-05(4) GS-2210-12(12) GS-2210-11(42) GS-2210-5/7/9

(1) IR-340-01(1) GS-343-14(1) Gs-343-13(1) GS-344-07


Western Customer Service Support Center

1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Western Customer Service Support Center



FTE: 19



FTE: 19

(1) Sup IT Spec IR-2210-04(1) Secretary (OA) GS-318-5(10) IT Spec (SA/AS) GS-2210-12(4) IT Spec (SA/AS) GS-2210-12

(TEMP)(1) IT Spec (SA) GS-2210-12(2) Computer Asst GS-335-7

*Grayed boxes are out of scope

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3.3 Northeast CustomerService Support CenterPOD - Philadelphia, PA

Total FTE: 166 FTE: 4

3.3 Northeast CustomerService Support CenterPOD - Philadelphia, PA


3.3.4 Manhattan Deskside

Group

FTE: 12

3.3.4 Manhattan Deskside

Group

FTE: 12

3.3.5 Andover

Deskside Group

FTE: 15

3.3.5 Andover

Deskside Group

FTE: 15

3.3.1 Philadelphia

Deskside Group

FTE: 16

3.3.1 Philadelphia

Deskside Group

FTE: 16

3.3.3 Brookhaven

Deskside Group

FTE: 14

3.3.3 Brookhaven

Deskside Group

FTE: 14

3.3.6, .3.3.7, 3.3.8, 3.3.9, 3.3.10, 3.3.11

Service Desk1

FTE: 93

3.3.6, .3.3.7, 3.3.8, 3.3.9, 3.3.10, 3.3.11

Service Desk1

FTE: 93(1) IR-2210-05(2) GS-2210-12 (10) GS-2210-11(2) GS-2210-5/7/9

(1) IR-2210-05(1) GS-2210-12 (10) GS-2210-11(2) GS-2210-5/7/9

(1) IR-2210-05(1) GS-2210-12 (8) GS-2210-11(2) GS-2210-5/7/9

(1) IR-2210-05(1) GS-2210-12 (11) GS-2210-11(3) GS-2210-5/7/9

(6) IR-2210-05(6) GS-2210-12 (18) GS-2210-11(63) GS-2210-5/7/9

(1) IR-340-01(1) GS-343-14(1) GS-343-13(1) GS-344-07

Customer Service Support Northeast Customer Service Support Center

3.3.2 Martinsburg

Deskside Group

FTE: 12

3.3.2 Martinsburg

Deskside Group

FTE: 12

(1) IR-2210-05(1) GS-2210-12 (8) GS-2210-11(2) GS-2210-5/7/9

1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Northeast Customer Service Support Center

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3.4 Midwest CustomerService Support Center

POD- Covington, KY


3.4 Midwest CustomerService Support Center

POD- Covington, KY


3.4.1 Detroit

Deskside Group

FTE: 10

3.4.1 Detroit

Deskside Group

FTE: 10

3.4.3 Chicago Deskside

Group

FTE: 11

3.4.3 Chicago Deskside

Group

FTE: 11

3.4.6, 3.4.7, 3.4.8, 3.4.9, 3.4.10, 3.4.11 Service Desk1

FTE: 95

3.4.6, 3.4.7, 3.4.8, 3.4.9, 3.4.10, 3.4.11 Service Desk1

FTE: 95

3.4.4 Cincinnati Deskside

Group

FTE: 9

3.4.4 Cincinnati Deskside

Group

FTE: 9

3.4.2 Covington Deskside

Group

FTE: 16

3.4.2 Covington Deskside

Group

FTE: 16

(1) IR-2210-05(1) GS-2210-12 (7) GS-2210-11(2) GS-2210-5/7/9

(1) IR-2210-05(1) GS-2210-12(5) GS-2210-11(2) GS-2210-5/7/9

(1) IR-2210-05(2) GS-2210-12 (11) GS-2210-11(2) GS-2210-5/7/9

(1) IR-2210-05(1) GS-2210-12 (6) GS-2210-11(2) GS-2210-5/7/9

3.4.5 St Louis Deskside

Group

FTE: 9

3.4.5 St Louis Deskside

Group

FTE: 9

(1) IR-2210-05(1) GS-2210-12 (5) GS-2210-11(2) GS-2210-5/7/9

(1) IR-340-01(1) GS-343-14(1) GS-343-13(1) GS-344-07

Customer Service Support Midwest Customer Service Support Center

(6) IR-2210-05(6) GS-2210-12(18) GS-2210-11(65) GS-2210-5/7/9

1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Midwest Customer Service Support Center

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3.5 Southwest CustomerService Support Center

POD- Austin, TX


3.5 Southwest CustomerService Support Center

POD- Austin, TX


3.5.3 Dallas Deskside

Group

FTE: 12

3.5.3 Dallas Deskside

Group

FTE: 12

3.5.1 Austin North

Deskside Group

FTE: 17

3.5.1 Austin North

Deskside Group

FTE: 17

3.5.6, 3.5.7, 3.5.8, 3.5.9, 3.5.10 Service Desk1

FTE: 78

3.5.6, 3.5.7, 3.5.8, 3.5.9, 3.5.10 Service Desk1

FTE: 78

3.5.2 Austin South

Deskside Group

FTE: 12

3.5.2 Austin South

Deskside Group

FTE: 12

(1) IR-2210-05(2) GS-2210-12 (11) GS-2210-11(3) GS-2210-5/7/9

(1) IR-2210-05(1) GS-2210-12 (7) GS-2210-11(3) GS-2210-5/7/9

(1) IR-2210-05(1) GS-2210-12 (8) GS-2210-11(2) GS-2210-5/7/9

(1) IR-2210-05(1) GS-2210-12 (7) GS-2210-11(1) GS-2210-5/7/9

3.5.4 Kansas City A

Deskside Group

FTE: 10

3.5.4 Kansas City A

Deskside Group

FTE: 10

3.5.5 Kansas City B

Deskside Group

FTE: 9

3.5.5 Kansas City B

Deskside Group

FTE: 9

(1) IR-2210-05(1) GS-2210-12(5) GS-2210-11(2) GS-2210-5/7/9

(1) IR-340-01(1) GS-343-14(1) GS-343-13(1) GS-344-07


Southwest Customer Service Support Center

(5) IR-2210-05(5) GS-2210-12(15) GS-2210-11(53) GS-2210-5/7/9

1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Southwest Customer Service Support Center

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3.6 Headquarters Customer

Service Support Center POD- NC/DCA

Total FTE: 83FTE: 5

3.6 Headquarters Customer

Service Support Center POD- NC/DCA

Total FTE: 83FTE: 5

3.6.5, 3.6.6 Service Desk1

FTE: 30

3.6.5, 3.6.6 Service Desk1

FTE: 30

(2) IR-2210-05(2) GS-2210-12(6) GS-2210-11(20) GS-2210-5/7/9


Headquarters Customer Service Support Center

3.6.1 New Carrollton A Deskside Group

FTE: 12

3.6.1 New Carrollton A Deskside Group

FTE: 12

(1) IR-2210-05(1) GS-2210-12 (8) GS-2210-11(2) GS-2210-5/7/9

3.6.2 New Carrollton B Deskside Group

FTE: 10

3.6.2 New Carrollton B Deskside Group

FTE: 10

(1) IR-2210-05(1) GS-2210-12(6) GS-2210-11(2) GS-2210-5/7/9

3.6.3 Washington DC Deskside Group

FTE: 11

3.6.3 Washington DC Deskside Group

FTE: 11

(1) IR-2210-05(1) GS-2210-12 (7) GS-2210-11(2) GS-2210-5/7/9

3.6.4 National Office Deskside Group

FTE: 15

3.6.4 National Office Deskside Group

FTE: 15

(1) IR-2210-05(2) GS-2210-12 (9) GS-2210-11(3) GS-2210-5/7/9

(1) IR-340-01(1) GS-343-14(1) GS-343-14 (1) GS-343-13(1) GS-344-07

1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Headquarters Customer Service Support Center

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3.8 Solution Design& Development

POD- Chamblee, GA

Total FTE: 60FTE: 2

3.8 Solution Design& Development

POD- Chamblee, GA

Total FTE: 60FTE: 2

3.8.2 Vendor Support

LiaisonPOD- Chamblee, GA

FTE: 13

3.8.2 Vendor Support

LiaisonPOD- Chamblee, GA

FTE: 13

(1) IR-2210-05(11) GS-2210-12

(1) IR-2210-05(12) GS-2210-12

(1) IR-2210-05(10) GS-2210-12

(1) IR-340-01(1) GS-344-07

Customer Service Support Solution Design & Development

3.8.3 Philadelphia End

User Problem Management


FTE: 11

3.8.3 Philadelphia End

User Problem Management


FTE: 11

3.8.1 Knowledge

ManagementPOD- Austin, TX

FTE: 12

3.8.1 Knowledge


FTE: 12

3.8.4 Fresno


POD- Fresno, CA

FTE: 11

3.8.4 Fresno


POD- Fresno, CA

FTE: 11

3.8.5 San Francisco


POD- San Francisco, CA

FTE: 11

3.8.5 San Francisco


POD- San Francisco, CA

FTE: 11

(1) IR-2210-05(10) GS-2210-12

(1) IR-2210-05(10) GS-2210-12

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4.0 Operations ServiceSupport

POD- NC/DCA


4.0 Operations ServiceSupport

POD- NC/DCA


4.1 Service, Asset, &

Configuration Management POD- Ogden, UT

Total FTE: 96

4.1 Service, Asset, &

Configuration Management POD- Ogden, UT

Total FTE: 96

4.2 Standards, Change & Release

Management

POD- Martinsburg, WV

Total FTE: 79

4.2 Standards, Change & Release

Management


Total FTE: 79

4.3 Acquisition StrategyPOD- NC/DCA

Total FTE: 45

4.3 Acquisition StrategyPOD- NC/DCA

Total FTE: 45

Operations Service Support

(1) ES-340-00(1) GS-343-14(1) GS-318-9

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4.1 Service, Asset, & ConfigurationManagement

POD- Ogden, UT

Total FTE: 96FTE: 3

4.1 Service, Asset, & ConfigurationManagement

POD- Ogden, UT

Total FTE: 96FTE: 3

4.1.1 Hardware Asset

Management APOD- NC/DCA

FTE: 13


Management APOD- NC/DCA

FTE: 13

4.1.3 Software Asset

ManagementPOD- Martinsburg,

WVFTE: 11

4.1.3 Software Asset

ManagementPOD- Martinsburg,

WVFTE: 11

4.1.4 Configuration Management POD- Ogden, UT

FTE: 12

4.1.4 Configuration Management POD- Ogden, UT

FTE: 12

4.1.5 Inventory Management POD- Ogden, UT

FTE: 15

4.1.5 Inventory Management POD- Ogden, UT

FTE: 15

(1) IR-340-01(1) GS-343-13(1) GS-344-7


Management BPOD- Philadelphia,

PAFTE: 13


Management BPOD- Philadelphia,

PAFTE: 13

(1) IR-2210-04(4) GS-2210-13(3) GS-2210-12 (5) GS-2210-11


POD- Ogden, UT

FTE: 11


POD- Ogden, UT

FTE: 11


POD- Austin, TX

FTE: 11


POD- Austin, TX

FTE: 11

(1) IR-2210-04(4) GS-2210-13(6) GS-2210-12(4) GS-2210-9/11

(1) IR-2210-05(2) GS-2210-12(1) GS-2210-9/11(7) GS-335-7

(1) IR-2210-04(4) GS-2210-13(3) GS-2210-12(5) GS-2210-11

(1) IR-2210-04(4) GS-2210-13(2) GS-2210-12(4) GS-2210-11

(1) IR-2210-04(1) GS-2210-14(6) GS-2210-13(2) GS-2210-12(2) GS-2210-11

Operations Service SupportService, Asset, & Configuration Management

(1) IR-2210-05(2) GS-2210-12(1) GS-2210-9/11(7) GS-335-7

4.1.8*VITA Support

GroupPOD- Holtsville, NY

FTE: 7

4.1.8*VITA Support

GroupPOD- Holtsville, NY

FTE: 7

(1) Sup IT Spec IR-2210-05(2) IT Specialist GS-2210-12(2) IT Spec (CS) GS-2210-11(2) Computer Asst. GS-335-7

*Grayed boxes are out of scope

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4.2 Standards, Change & Release Management


Total FTE: 79FTE: 4

4.2 Standards, Change & Release Management


Total FTE: 79FTE: 4

4.2.5 Change Management


FTE: 18

4.2.5 Change Management


FTE: 18


POD- Martinsburg, WV/New York City, NY

FTE: 18


POD- Martinsburg, WV/New York City, NY

FTE: 18



FTE: 12



FTE: 12

4.2.3 Integration & Testing


FTE: 11

4.2.3 Integration & Testing


FTE: 11

4.2.4 Release Management


FTE: 16

4.2.4 Release Management


FTE: 16

(1) IR-2210-04(1) GS-2210-14(5) GS-2210-13(7) GS-2210-12(2) GS-2210-11

(1) IR-340-01(1) GS-2210-14(1) GS-343-13(1) GS-344-07

Operations Service SupportStandards, Design, & Delivery

(1) IR-2210-04(1) GS-2210-14(2) GS-2210-13(7) GS-2210-12

(1) IR-2210-04(1) GS-2210-14(10) GS-2210-13

(1) IR-2210-04 @ Martinsburg, WV(1) GS-2210-14 @ Martinsburg, WV(6) GS-2210-13 @ Martinsburg, WV(6) GS-2210-13 @ New York City, NY(2) GS-2210-12 @ Martinsburg, WV(2) GS-2210-12 @ New York City, NY

(1) IR-343-04(1) GS-2210-14(1) GS-343-14(4) GS-2210-13(6) GS-343-13(5) GS-2210-12

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4.3 Acquisitions StrategyPOD- NC/DCA

Total FTE: 45FTE: 3

4.3 Acquisitions StrategyPOD- NC/DCA

Total FTE: 45FTE: 3


Group A

POD- NC/DCA

FTE: 13


Group A

POD- NC/DCA

FTE: 13


Group B

POD- Dallas, TX

FTE: 13


Group B

POD- Dallas, TX

FTE: 13

4.3.3 PurchasingPOD- Andover, MA

FTE: 16

4.3.3 PurchasingPOD- Andover, MA

FTE: 16

(1) IR-340-01(1) GS-343-13(1) GS-344-7

(1) IR-343-04(3) GS-343-13(1) GS-343-9/11/12(1) GS-343-11(7) GS-2210-13

(1) IR-344-08(2) GS-344-08(13) GS-344-5/6/7

Operations Service SupportAcquisitions Strategy

(1) IR-343-04(3) GS-343-13(1) GS-343-9/11/12(1) GS-343-11(7) GS-2210-13

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5.0 Business Services& Management

POD- NC/DCA


5.0 Business Services& Management

POD- NC/DCA


5.1 Service Level ManagementPOD-NC/DCA

Total FTE: 28

5.1 Service Level ManagementPOD-NC/DCA

Total FTE: 28


ManagementPOD-NC/DCA

Total FTE: 58


ManagementPOD-NC/DCA

Total FTE: 58

5.3 Business AdministrationPOD-Austin, TX

Total FTE: 44

5.3 Business AdministrationPOD-Austin, TX

Total FTE: 44

5.5 Security POD- NC/DCA

Total FTE: 10

5.5 Security POD- NC/DCA

Total FTE: 10


ImprovementPOD-NC/DCA

Total FTE: 39


ImprovementPOD-NC/DCA

Total FTE: 39

(1) IR-340-01(2) GS-2210-14(1) GS-080-13(5) GS-2210-13(1) GS-344-7

Business Services & Management

(1) ES-340-00(1) GS-343-14(1) GS-318-9

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5.1 Service LevelManagementPOD- NC/DCA

Total FTE: 28

FTE: 2

5.1 Service LevelManagementPOD- NC/DCA

Total FTE: 28

FTE: 2


POD- Oakland/Bay Area, CA

FTE: 10



FTE: 10


POD- NC/DCA

FTE: 16


POD- NC/DCA

FTE: 16

(1) IR-340-01(1) GS-344-7

(1) IR-2210-04(3) GS-2210-14(7) GS-2210-13(5) GS-343-13

(1) IR-343-04(6) GS-343-13(3) GS-343-12

Business Services & ManagementService Level Management

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Management POD- NC/DCA

Total FTE: 58FTE: 2


Management POD- NC/DCA

Total FTE: 58FTE: 2


POD- NC/DCA

FTE: 13


POD- NC/DCA

FTE: 13


POD- Atlanta, GA

FTE: 14


POD- Atlanta, GA

FTE: 14


POD- Seattle, WA

FTE: 13


POD- Seattle, WA

FTE: 13

Business Services & ManagementProject & Workload Management


ManagementPOD- NC/DCA/

Atlanta, GAFTE: 16


ManagementPOD- NC/DCA/

Atlanta, GAFTE: 16

(1) IR-2210-04 (3) GS-2210-14 (9) GS-2210-13

(1) IR-2210-04 (2) GS-2210-14 (11) GS-2210-13

(1) IR-2210-04 (2) GS-2210-14 (10) GS-2210-13

(1) IR-2210-04 @ NC/DCA(1) GS-343-14 @ NC/DCA(2) GS-343-14 @ Atlanta, GA(3) GS-343-13 @ NC/DCA(3) GS-343-13 @ Atlanta, GA(3) GS-2210-13 @ NC/DCA(3) GS-2210-13 @ Atlanta, GA

(1) IR-340-01(1) GS-344-07

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5.3 Business AdministrationPOD- Austin, TX

Total FTE: 44

FTE: 2

5.3 Business AdministrationPOD- Austin, TX

Total FTE: 44

FTE: 2

5.3.1 Training POD- Cincinnati, OH

FTE: 15

5.3.1 Training POD- Cincinnati, OH

FTE: 15



FTE: 15



FTE: 15



FTE: 12



FTE: 12

(1) IR-340-01(1) GS-344-7

(1) IR-343-04(2) GS-343-14(6) GS-343-13(6) GS-2210-13

(1) IR-343-04(3) GS-560-14(11) GS-560-13

(1) IR-343-04(2) GS-343-14(9) GS-343-13

Business Services & ManagementBusiness Administration

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5.4 Continual Process ImprovementPOD- NC/DCA

Total FTE: 39FTE: 2

5.4 Continual Process ImprovementPOD- NC/DCA

Total FTE: 39FTE: 2

5.4.1 Operational AssessmentPOD- NC/DCA

FTE: 12

5.4.1 Operational AssessmentPOD- NC/DCA

FTE: 12

5.4.2 Reports Analysis

POD- Fresno

FTE: 13

5.4.2 Reports Analysis

POD- Fresno

FTE: 13

5.4.3 Performance MeasurementPOD- Chicago, IL

FTE: 12

5.4.3 Performance MeasurementPOD- Chicago, IL

FTE: 12

(1) IR-340-01(1) GS-344-7

(1) IR-343-04(2) GS-343-14(9) GS-343-13

(1) IR-343-04(2) GS-2210-14(10) GS-343-13

(1) IR-2210-04(11) GS-2210-13

Business Services & ManagementOperational Assessment & Evaluation Improvement

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Post of Duty and/or City Location Details

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23Missouri is split over two Centers (Kansas City and Independence, MO are both in Southwest)

PR

1Provides International Support for:• London• Paris• Frankfurt• Beijing• Virgin Islands

Northeast*Philadelphia

(166)

Midwest *Covington

(154)

Headquarters1

*NC/DCA (83)

Southeast *Chamblee

(104)

Southwest *Austin

(142)

Western*Fresno

(172)

WA

SD

ND

AZ

UT

WY

MT

NV

ORID

CA MO

IANE

MN

CO

NMOK

TXFL

WI

IL

ARTN

SC

AL GALA

WV

PA

INOH

MI

KY

VA

NC

MANH

VT

MS

NY

ME

NJRICT

DEMD

AK HI

KS*

*

*

*

*

*

Customer Service Support Overview

• In the To-Be Organization there will be six Customer Service Support Centers (CSSC) designated by Southeast, Northeast, Southwest, Western, Headquarters, and Midwest

• Each CSSC Manager will be located in the identified * POD• Each CSSC will have a minimum of two and maximum of six Service Desk (SD) groups• Each SD group will consist of ten to sixteen Service Desk Specialists• SD Specialists will be co-located with Deskside Specialists within the CSSC geographic area• Due to the night shift, groups that support a Campus will have two additional Deskside Specialists • Each CSSC will have a minimum of four and maximum of seven Deskside Groups

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Customer Service Support Overview

• In the HPO there will be six Customer Service Support Centers designated by Southeast, Northeast, Headquarters, Southwest, Western, and Midwest

• The Customer Service Support Center Managers will be located in the POD identified by an asterisk*

• Each Customer Service Support Center will have a minimum of two and a maximum of six Service Desk Groups

• Each Service Desk group will consist of ten to sixteen Service Desk Specialists

• Due to the night shift, groups that support a Campus will have two additional Deskside Specialists

• The Service Desk Specialists located within each Service Support Center will be co-located with the Deskside Specialists within that CSSC geographic area

** Missouri is split over two Centers (Kansas City in Southwest and St. Louis in Midwest)

AlaskaArizona

CaliforniaColorado

HawaiiIdaho

MontanaNevadaOregon

UtahWashington

Wyoming

IllinoisIowa

IndianaKentuckyMichigan

MinnesotaMissouri **

North DakotaOhio

South DakotaWisconsin

Midwest (Covington*)

Western (Fresno*)

LouisianaKansasMissouri **

NebraskaNew MexicoOklahoma

Texas

Southwest (Austin*)

Headquarters (NC/DCA*)

MarylandWashington D.C.

West Virginia

AlabamaArkansas

FloridaGeorgia

MississippiNorth Carolina

Puerto RicoSouth Carolina

Tennessee

Southeast (Chamblee*)

ConnecticutDelaware

MaineMaryland

MassachusettsNew Hampshire

New JerseyNew York

PennsylvaniaRhode Island

VermontVirginia

West Virginia

Northeast (Philadelphia*)

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3.0 Customer Service Support

Managers and Employees will be located at the below listed cities:

Austin, TX:• Knowledge Management (12 FTE)

Chamblee, GA:• Solution Design & Development (2 FTE)• Vendor Support Liaison (13 FTE)

Fresno:• End User Problem Management (11 FTE)

Holtsville, NY:• Operational Planning & Control Center (6 FTE)

Customer Service Support Centers:• Details for Service Desk and Deskside Groups in following slides

Laguna, CA:• Operational Planning & Control Center (11 FTE)

Philadelphia:• End User Problem Management (11 FTE)

New Carrollton/Washington DC:• Customer Service Support (3 FTE) San Francisco:• End User Problem Management (11 FTE)

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Southeast Customer Service Support Center Chamblee Deskside Group PODs

Group State City Bldg # POD End Users FTE Total Distribution

Chamblee GA CHAMBLEE GA1016SUBMISSION PROCESSING

CTR2,939 10

(1) IR2210-05(1) GS2210-12

(6) GS2210-11(2) GS2210-5/7/9

Chamblee GA CHAMBLEE GA0010 CSS 1,669 4(4) GS2210-11


Atlanta AL BIRMINGHAM AL2085 BIRMINGHAM 185 1 (1) GS2210-11

Atlanta GA ATLANTA GA0087 PEACHTREE SUMMIT FB 1,136 8(1) IR2210-05(5) GS2210-11

(2) GS2210-5/7/9

Atlanta GA ATLANTA GA2234 6655 PCHTRE DNWDY ATL 380 1(1) GS2210-12

Atlanta GA ATLANTA GA2004 KOGER CTR-TULANE 258 1 (1) GS2210-11Atlanta GA ATLANTA GA2014 HLNS/DRK/FRDM 160Atlanta GA MARIETTA GA2046 THE ATRIUM 55Atlanta NC CHARLOTTE NC2598 FIVE RESOURCE SQUARE 228 1 (1) GS2210-11Atlanta NC DURHAM NC2561 DURHAM 35Atlanta NC FAYETTEVILLE NC2443 FAYETTEVILLE 29Atlanta NC GREENSBORO NC0090 GREENSBORO HQ 179 1 (1) GS2210-11Atlanta NC GREENSBORO NC2087 GREENSBORO-KINSTON 76Atlanta NC RALEIGH NC2570 RALEIGH 59

Atlanta NCWINSTON

SALEMNC0113 WINSTON SALEM 25

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Southeast Customer Service Support CenterJacksonville Deskside Group PODs


Jacksonville FL JACKSONVILLE FL2476 MODIS BUILDING 653 3(1) IR-2210-05(1) GS-2210-11

(1) GS-2210-5/7/9Jacksonville FL JACKSONVILLE FL0067 CHAS. E. BENNETT FB 419 2 (2) GS-2210-11

Jacksonville FL JACKSONVILLE FL25423000 BUILDING, MIDTOWN

CE215

Jacksonville FLDEERFIELD

BEACHFL2046 FINANCIAL CENTRE N 92

Jacksonville FL MIAMI FL0061 MIAMI FB 240 2 (2) GS-2210-11

Jacksonville FL PLANTATION FL2347 FTL HQ-IRS BUILDING 463 3(1) GS-2210-12

(1) GS-2210-11(1) GS-2210-5/7/9

Jacksonville FL PLANTATION FL2533 ROYAL PALM OFFICE 50

Jacksonville FLWEST PALM

BEACHFLD002 SUN TRUST CENTER 109

Jacksonville PR GUAYNABO PR3930SAN PATRICIO OFFICE

CENTR488 2 (2) GS-2210-11

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Southeast Customer Service Support CenterMemphis Deskside Group PODs


Memphis TN MEMPHIS TN0005 MSC/TCC 2,523 10(1) IR-2210-05(7) GS-2210-11

(2) GS-2210-5/7/9Memphis TN MEMPHIS TN2070 MEMPHIS-FALLS 74

Memphis TN NASHVILLE TN2017 NASHVILLE SATEL 471 3(1) GS2210-12

(1) GS2210-11(1) GS2210-5/7/9

Memphis TN NASHVILLE TN0052 N VILLE HQ 318 1 (1) GS2210-11Memphis TN NASHVILLE TN2038 810 BROADWAY 87

Memphis TN NASHVILLE TN2468CUSTOMS HOUSE -

NASHVILLE41

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Southeast Customer Service Support Center

Service Desk Group PODs

Three Southeast Service Desk GroupsThree Managers and 43 Specialists may be located at any of the below listed PODs:

Atlanta, Georgia, North Carolina:AL2085 BirminghamGA0087 Atlanta (Peachtree Summit)GA2004 Atlanta (Koger Ctr-Tulane)GA2234 Atlanta (Peachtree Dnwdy)GA0010 Chamblee (Campus)GA1016 Chamblee (Submission Proc. Ctr)NC0090 GreensboroNC2598 Charlotte (Five Resource Square)

Florida, Tennessee, Puerto Rico:FL0061 MiamiFL0067 Jacksonville (Chas. Fed Bldg)FL2347 Plantation (Ft. L. Hdqtrs Bldg)FL2476 Jacksonville (Modis Bldg)TN0005 Memphis (TCC)TN2017 Nashville (Satellite)TN0052 Nashville (Headquarters)PR3930 Guaynabo (San Patricio Off Ctr)

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Seattle Deskside Group PODs


Seattle AK ANCHORAGE AK3237VECO ALASKA BUILDING-

ANCH77 1 (1) GS2210-11

Seattle HI HONOLULU HI0011PRINCE KUHIO FBO -

HONOLU133 1 (1) GS2210-11

Seattle OR EUGENE OR6637COUNTRY CLUB CENTER -

EUG30

Seattle OR PORTLAND OR0043E.GREEN - W.WYATT FB -

POR534 3

(1) GS2210-12(1) GS2210-11

(1) GS2210-5/7/9Seattle OR SALEM OR6660 OAKSTREET BUILDING 30Seattle WA BELLEVUE WA7565 520 BUILDING - BELLEVUE 53Seattle WA EVERETT WA7598 RUCKER BLDG -EVERETT 40

Seattle WA SEATTLE WA0101 JACKSON FB - SEATTLE 990 4(1) IR2210-05(2) GS2210-11

(1) GS2210-5/7/9

Seattle WA TACOMA WA7438 FIRST INTERSTATE PLA - TA 65

Seattle WA VANCOUVER WA0094FEDERAL BUILDING -

VANCOU30

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Southern California Deskside Group PODs


Southern CA AZ MESA AZ7886 MESA 47

Southern CA AZ PHOENIX AZ6694 PHOENIX 393 3(1) GS2210-12

(1) GS2210-11(1) GS2210-5/7/9

Southern CA AZ PHOENIX AZ6267 NORTHWEST - PHOENIX 53Southern CA AZ TEMPE AZ6021 TEMPE 57

Southern CA CA Los Angeles CA0150 Los Angeles 640 4

(1) IR2210-05(1) GS2210-12

(1) GS2210-11(1) GS2210-5/7/9

Southern CA CA Los Angeles CA6218 Glendale 272 1 (1) GS2210-11Southern CA CA Los Angeles El Segundo 160Southern CA CA Los Angeles CAD002 El Monte 295 1 (1) GS2210-11Southern CA CA Los Angeles Long Beach 129Southern CA CA North LA Van Nuys 118Southern CA CA North LA Woodland Hills 88Southern CA CA North LA Camarillo 96Southern CA CA North LA CA6375 Thousand Oaks 22 1 (1) GS2210-11Southern CA CA Inland Empire CAD001 San Bernardino 194 1 (1) GS2210-11Southern CA CA Inland Empire Riverside 18Southern CA CA Inland Empire Palm Springs 20Southern CA CA Orange County CA0521 Laguna Niguel 562 3 (3) GS2210-11Southern CA CA Orange County Santa Ana 208

Southern CA CA San Diego CA0167 San Diego 400 2(1) GS2210-11

(1) GS2210-5/7/9Southern CA CA San Diego San Marcos 71

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Fresno Deskside Groups A and B PODs


Fresno CA FRESNO CA4664SERVICE CENTER - BUTLER

A4,948 13

(1) IR2210-05 (A)(1) GS2210-12 (A)

(9) GS2210-11 (A)(2) GS2210-5/7/9 (A)

Fresno CA FRESNO CA7456COMPLIANCE SERVICE

BLDG.1,360 7

(1) IR2210-05 (B)(1) GS2210-12 (B)

(4) GS2210-11 (B)(1) GS2210-5/7/9 (B)

Fresno CA FRESNO CA7462 ACCOUNTS MANAGEMENT 1,069 5(1) GS2210-5/7/9 (B)(4) GS2210-11 (B)

Fresno CA FRESNO CA7045 N. BLYTHE AVE. 120Fresno CA FRESNO CA7387 GUARANTEE BUILDING 92

Fresno CA FRESNO CA7347FRESNO FRAUD DETECTION CE

77

Fresno CA FRESNO CA7370 EL DORADO - FRESNO (FILE 33

Fresno CA TULARE CA6530 TULARE, CA 239 1 (1) GS2210-11 (B)

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Bay Area Deskside Group PODs


Bay Area CA OAKLAND CA0281 FEDOAK 913 4(1) IR2210-05(2) GS2210-11

(1) GS2210-5/7/9

Bay Area CA REDWOOD CITY CA7113 REDWOOD CITY 45

Bay Area CASAN

FRANCISCO CA0154 450 GG AVE, SF 301 2 (2) GS2210-11

Bay Area CASAN

FRANCISCOCA6000 160 SPEAR-SF 109

Bay Area CASAN

FRANCISCO CA6958 333MARKET 86

Bay Area CA SAN JOSE CA6116 SAN JOSE HQ 417 3(1) GS2210-12

(1) GS2210-11(1) GS2210-5/7/9

Bay Area CA SAN MARCOS CA6921 CITY HALL 73Bay Area CA SAN RAFAEL CA7385 SMITH RANCH 36Bay Area CA SANTA ROSA CA0221 SANTA ROSA 53Bay Area CA VALLEJO CA6449 VALLEJO 37

Bay Area CA WALNUT CREEK CA6862 185 LENNON LANE 88

Bay Area CA SACRAMENTO CA6139 NORTH POINTE 290 2 (2) GS2210-11

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Western Customer Service Support CenterOgden North Deskside Group PODs


Ogden North NV LAS VEGAS NV7516LAS VEGAS - CITY

PARKWAY304 2

(1) GS2210-12 (1) GS2210-5/7/9

Ogden North UT OGDEN UT1379 ANNEX III 440 1(1) GS2210-12

Ogden North UT OGDEN UT1351 ANNEX II BLDG 356 1 (1) GS2210-11

Ogden North UT OGDEN UT0036 IRS SERVICE CENTER 2,570 10(1) IR2210-05(8) GS2210-11

(1) GS2210-5/7/9

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Western Customer Service Support Center Ogden South Deskside Group PODs


Ogden South CO DENVER CO1656 DENVER - DOMINION PLAZA 579 2(1) GS2210-11

(1) GS2210-5/7/9

Ogden South CO DENVER CO0054C.E. CHAVEZ MEMORIAL

BLDG150

Ogden South CO DENVER CO1811 1999 BROADWAY BUILDING 115

Ogden South CO ENGLEWOOD CO1539 GREENS AT INVERNESS 128Ogden South CO FORT COLLINS CO0046 FORT COLLINS - FB-PO 25Ogden South CO LAKEWOOD CO1786 LAKEWOOD 51Ogden South CO WESTMINSTER CO1989 WESTMINSTER 53Ogden South UT OGDEN UT1430 AUTOLIV BUILDING 856 3 (3) GS2210-11Ogden South UT OGDEN UT1434 SCOWCROFT BUILDING 513 2 (2) GS2210-11Ogden South UT OGDEN UT1426 WEBER CENTER 81Ogden South UT OGDEN UT1431 OGDEN CITY CENTRE 79Ogden South UT OGDEN UT1414 COMMERCE BUILDING 66Ogden South UT OGDEN UT1417 155 E. 31ST - TAS 65

Ogden South UT SALT LAKE CITY UT1387 SOCIAL HALL PLAZA 201 1 (1) GS2210-11

Ogden South UT OGDEN UT1428 TWIN RIVERS COMPLEX 1,118 3

(1) IR2210-05(1) GS2210-12

(1) GS2210-11

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Service Desk Group PODs Four Western Service Desk Groups

Four Managers and 58 Specialists may be located at any of the below listed PODs:

Alaska, Arizona, California, Colorado, Hawaii, Nevada, Oregon, Utah, Washington:AK3237 Anchorage (Veco Alask Bldg)AZ6694 PhoenixCA0150 Los AngelesCA0167 San DiegoCA0521 Orange County (Laguna Niguel)CA6218 Los Angeles (Glendale)CA6375 North LA (Thousand Oaks)CAD001 Inland Empire (San Bernardino)CAD002 Los Angeles (El Monte)CA4664 Fresno (Campus Butler A)CA6530 TulareCA7456 Fresno (Compliance Serv. Bldg)CA7462 Fresno (Accounts Mgmnt)CA0154 San Francisco (333 Market)CA0281 OaklandCA6116 San Jose (Headquarters)CA6139 Sacramento (North Pointe)

CO1656 Denver (Dominion Plaza)HI0011 Honolulu (Prince Kuhio FB)NV7516 Las Vegas (City Parkway)OR0043 Portland (Green-Wyatt FB)UT0036 Ogden (Campus)UT1351 Ogden (Annex II Bldg)UT1379 Ogden (Annex III Bldg)UT1387 Salt Lake City (Social Hall Plaza)UT1428 Ogden (Twin Rivers Complex)UT1430 Ogden (Autoliv Bldg)UT1434 Ogden (Scowcroft Bldg)WA0101 Seattle

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Northeast Customer Service Support Center Philadelphia Deskside Group PODs

Notes:

-The Philadelphia Group will require higher than normal staff due to the Campus and night shift.

-Most of the staff will reside in the PSC-North POD


Philadelphia NJ CHERRY HILL NJ5041 CHERRY HILL 103Philadelphia NJ MAYS LANDING NJ6998 MAYS LANDING 48Philadelphia NJ TRENTON NJ5005 TRENTON 63

Philadelphia PAKING OF PRUSSIA

PAD001 KING OF PRUSSIA 111

Philadelphia PA PHILADELPHIA PA0462 PSC - SOUTH 1,529

Philadelphia PA PHILADELPHIA PA6520 PSC - NORTH 1,432 14

(1) IR2210-05(1) GS2210-12

(9) GS2210-11(3) GS2210-5/7/9

Philadelphia PA PHILADELPHIA PA0277 PHL - GREEN FOB 576 2(2) GS2210-11

Philadelphia PA PHILADELPHIA PA0727 PSC-SOUTHWEST 541Philadelphia PA PHILADELPHIA PA0564 PSC - EAST 368Philadelphia PA PHILADELPHIA PA0739 PSC-BLUE GRASS 196Philadelphia PA PHILADELPHIA PA0594 PHL - 1601 MARKET 116Philadelphia PA PHILADELPHIA PA0559 PHL - CNSL/APLS 100

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Northeast Customer Service Support Center Martinsburg Deskside Group PODs


Martinsburg PA MONROEVILLE PA0745MONROEVILLE-PENN OFC

BLDG38

Martinsburg PA PITTSBURGH PA0233 PGH - FOB 573 3(1) GS2210-12

(1) GS2210-11(1) GS2210-5/7/9

Martinsburg PA PITTSBURGH PA0517 PGH - LIB. CTR. 101Martinsburg VA RICHMOND VA0088 RICHMOND FOB 580 3 (3) GS2210-11Martinsburg VA RICHMOND VA0496 600 MAIN STREET CTR 41Martinsburg VA ARLINGTON VA1287 CRYSTAL PLAZA 6 66 1 (1) GS2210-11Martinsburg WV BECKLEY WV0171 BECKLEY FB & CTHSE 179 1 (1) GS2210-11

Martinsburg WV MARTINSBURG WV0191 ECC FACILITY 546 2(1) IR2210-05

(1) GS2210-5/7/9

Martinsburg WV MARTINSBURG WV0158 ECC MARTINSBURG ANNEX 400 2 (2) GS2210-11

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Northeast Customer Service Support CenterBrookhaven Deskside Group PODs

Note:

The Brookhaven Group will require higher than normal staff due to the Campus and night shift.


Brookhaven NY GARDEN CITY NY6460 GARDEN CITY 235Brookhaven NY HAUPPAUGE NY7117 HAUPPAUGE 123Brookhaven NY HEMPSTEAD NY6313 HEMPSTEAD 33

Brookhaven NY HOLTSVILLE NY0376BROOKHAVEN SERVICE

CENTER2,863 10

(1) IR2210-05(1) GS2210-12

(7) GS2210-11(1) GS2210-5/7/9

Brookhaven NY HOLTSVILLE NY7243 1 CORP. DRIVE 227Brookhaven NY HOLTSVILLE NY7184 5000 CORP. DR. 215

Brookhaven NYNEW YORK-

KINGSNY6470 METROTECH 359 1 (1) GS2210-11

Brookhaven NY BUFFALO NY7340 NIAGARA CENTER 245 1 (1) GS2210-11Brookhaven NY BUFFALO NY7051 BUFFALO 30

Brookhaven NY CHEEKTOWAGA NY6466 APPLETREE 697 2(1) GS2210-11

(1) GS2210-5/7/9

Brookhaven NY CHEEKTOWAGA NY7241 COMO 69

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Northeast Customer Service Support CenterAndover Deskside Group PODs

Note:

The Andover Group will require higher than normal staff due to the Campus and night shift.


Andover MA BOSTON MA0131 JFK FEDERAL BUILDING 351 3(1) GS2210-12

(1) GS2210-11(1) GS2210-5/7/9

Andover MA BOSTON MA0153 THOMAS P. O'NEILL JR. FOB 114

Andover MA FITCHBURG MA0129 PHILIP J PHILBIN 313 1 (1) GS2210-11

Andover MA LOWELL MA5679CROSS POINT TOWER

THREE424 2 (2) GS2210-11

Andover MA LOWELL MA5813 CROSS POINT TOWER ONE 170

Andover MA METHUEN MA5604 METHUEN 353 1 (1) GS2210-11

Andover MA ANDOVER MA0137 IRS CENTER 2,026 7

(1) IR2210-05(1) GS2210-12

(4) GS2210-11(1) GS2210-5/7/9

Andover RI WARWICK RI7085 WARWICK 84 1 (1) GS2210-11

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Northeast Customer Service Support Center Manhattan Deskside Group PODs


Manhattan CT HARTFORD CT0013 COTTER FB 154 2 (2) GS2210-11Manhattan CT HARTFORD CT3323 EAST HARTFORD 48Manhattan NJ NEWARK NJD002 NEWARK C&A 79 1 (1) GS2210-11

Manhattan NJ NEWARK NJ0056 NEWARK VETERANS BLDG 25

Manhattan NJ ISELIN NJ4600 ISELIN - LMSB HQ 27 1 (1) GS2210-11

Manhattan NY NEW YORK NY7013 MIDTOWN 816 3(1) IR2210-05(1) GS2210-11

(1) GS2210-5/7/9

Manhattan NY NEW YORK NY0350 290 BROADWAY 604 2(1) GS2210-12(1) GS2210-5/7/9

Manhattan NY NEW YORK NY7282COUNSEL-FEDERAL

RESERVE B95 1 (1) GS2210-11

Manhattan NYNEW YORK -

BRONXNY7304 BRONX OFFICE 59

Manhattan NYNEW YORK -

QUEENSNY5848 LEFRAK CITY PLAZA 92

Manhattan NY WESTBURY NY6412 WESTBURY 37 1 (1) GS2210-11Manhattan NJ EDISON NJD001 EDISON 124

Manhattan NJSpringfield/Mountainside NJD003 955 Springfield Ave. 342 1 (1) GS2210-11

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Service Desk Group PODs Six Northeast Service Desk Groups

Six Managers and 87 Specialists may be located at any of the below listed PODs:

Connecticut, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island,Virginia, West Virginia:

CT0013 HartfordMA0129 Fitchburg MA0131 Boston (JFK FB)MA0137 Andover (Campus)MA5604 MethuenMA5679 Lowell (Cross Point Twr 3)NJ4600 IselinNJD002 NewarkNJD003 SpringfieldNY0350 Manhattan (290 Bdwy)NY6412 WestburyNY7013 Manhattan (Midtown)NY7282 New York (Counsel-FB Reserve B)

NY0376 Holtsville (Bkh Campus)NY6466 Cheektowaga (Appletree)NY6470 New York-Kings (Metrotech)NY7340 Buffalo (Niagara Center)PA0277 Philadelphia (Green FB)PA6520 Philadelphia (Campus North)PA0233 PittsburghRI7085 WarwickVA0088 RichmondVA1287 Arlington (Crystal Plaza 6)WV0158 Martinsburg (Annex)WV0171 BeckleyWV0191 Martinsburg (ECC)

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Midwest Customer Service Support CenterDetroit Deskside Group PODs


Detroit MI DETROIT MI1951 DCC-DETROIT, MI /DET 1,160 5(1) IR2210-05(3) GS2210-11

(1) GS2210-5/7/9

Detroit MI DETROIT MI0131 PVM FOB-DETROIT, MI /DET 257 1 (1) GS2210-11

Detroit MIFARMINGTON

HILLSMI2097

FARMINGTON HILLS, MI /DET

94

Detroit MI FLINT MI1995 FLINT, MI /DET 46

Detroit MIMOUNT

CLEMENSMI1942 CLINTON , MI /DET 49

Detroit MI PONTIAC MI2181 PONTIAC, MI /DET 95Detroit OH AKRON OH0194 AKRON 55Detroit OH CANTON OH0023 CANTON 30

Detroit OH CLEVELAND OH0192 CLEVELAND 445 3(1) GS2210-12

(1) GS2210-11(1) GS2210-5/7/9

Detroit OH CLEVELAND OH2028 1 CLEVELAND CTR 42

Detroit OH INDEPENDENCE OH2138 INDEPENDENCE 220 1 (1) GS2210-11

Detroit OH YOUNGSTOWN OH0302 YOUNGSTOWN FED. BLDG. 30

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Midwest Customer Service Support Center

Chicago Deskside Group PODs Group State City Bldg # POD End Users FTE Total Distribution

Chicago IL Chicago IL0236 230 S Dearborn 748 3(1) IR2210-05(1) GS2210-11

(1) GS2210-5/7/9Chicago IL Chicago 200 W. Adams 167Chicago IL Chicago 525 W. Monroe 42Chicago IL Olympia Fields 3615 Park Drive 64Chicago IL Orland Park 14479 S John Humphrey Dr 66Chicago IL Downers Grove 1901 Butterfield Rd 23Chicago IL Downers Grove IL2337 2001 Butterfield Rd 279 2 (2) GS2210-11Chicago IL Morton Grove 8125-35 River Dr 93Chicago IL Schaumburg IL2218 860 E Algonquin Blvd 116 1 (1) GS2210-11Chicago IL Vernon Hills 945 Lakeview Parkway 42Chicago MN St. Paul MN1600 30 E Seventh St 263 2 (2) GS2210-11Chicago MN St. Paul 380 Jackson St 49Chicago MN Minneapolis 250 Marquette Ave 31Chicago MN Brooklyn Center 6200 Shingle Creek Parkway 118Chicago MN Bloomington MN1675 1550 American Blvd 140 1 (1) GS2210-11

Chicago WI Milwaukee WI1720 211 W Wisconsin 251 2(1) GS2210-12(1) GS2210-5/7/9

Chicago WI Waukesha N14 W24200 Tower Place 89

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Covington Deskside Group PODs

Note:

The Covington Group will require higher than normal staff due to the Campus and night shift.


Covington KY (NO CITY) KY2020 CSC ANNEX-WAREHOUSE 194

Covington KY COVINGTON KY0085 CSC SERVICE CENTER 2,108 8(1) IR2210-05(6) GS2210-11

(1) GS2210-5/7/9

Covington KY COVINGTON KY2032 CSC GATEWAY CENTER 1,373 5(1) GS2210-12

(3) GS2210-11(1) GS2210-5/7/9

Covington KY COVINGTON KY3005 CSC GATEWAY WEST 918 4(1) GS2210-12

(2) GS2210-11(1) GS2210-5/7/9

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Cincinnati Deskside Group PODs


Cincinnati IN INDIANAPOLIS IN1653INDY-PENDLETON

TRADE,IN/D307 2 (2) GS2210-11

Cincinnati IN INDIANAPOLIS IN0133 INDY-M/C FOB, IN /DET 277 1 (1) GS2210-11Cincinnati KY FLORENCE KY3016 CSC NEW FILES 243 1 (1) GS2210-11Cincinnati KY FLORENCE KY2050 NBIC 51Cincinnati KY LOUISVILLE KY3090 MEIDINGER TOWER 20Cincinnati KY LOUISVILLE KY2049 LOU ORMSBY 51Cincinnati KY LOUISVILLE KY0086 LOU MAZZOLI FB 106 1 (1) GS2210-11

Cincinnati OH WEST CHESTER OH2306 WESTCHESTER 26

Cincinnati OH CINCINNATI OH0189 JOHN W PECK FB 742 4(1) IR2210-05(1) GS2210-12

(2) GS2210-5/7/9Cincinnati OH CINCINNATI OH2095 ENQUIRER BLDG 143

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Midwest Customer Service Support CenterSt. Louis Deskside Group PODs


St. Louis IL Bloomington 1201 N Mitsubishi Motorway 68St. Louis IL Bloomington IL2165 2402 E Empire 500 2 (2) GS2210-11St. Louis IL Bloomington 301 S Prospect 11St. Louis IL Fairview Heights 380 Office Court 48

St. Louis MO St. Louis MO0106 1222 Spruce St. 906 5

(1) IR2210-05(1) GS2210-12

(1) GS2210-11(2) GS2210-5/7/9

St. Louis MO Chesterfield MO1833 1122 T&C Commons 202 2 (2) GS2210-11St. Louis MO Earth City 111 Corporate Office Dr 35

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Service Desk Group PODs Six Midwest Service Desk Groups

Six Managers and 89 Specialists may be located at any of the below listed PODs:

Illinois, Indiana, Kentucky, Michigan, Minnesota, Missouri, Ohio, Wisconsin:IL0236 ChicagoIL2218 SchaumburgIL2337 Downers GroveIL2165 Bloomington IN0133 IndianapolisIN1653 IndianapolisKY0085 Covington (Campus)KY2032 Covington (Campus Gtwy Ctr)KY3005 Covington (Campus Gtwy West)KY0086 Louisville (Lou Mazzoli FB)KY3016 Florence

MI0131 Detroit (PVM FB)MI1951 Detroit (ECC)MN1600 St. PaulMN1675 BloomingtonMO0106 St. LouisMO1833 ChesterfieldOH0192 ClevelandOH2138 IndependenceOH0189 Cincinnati (John Peck FB)WI1720 Milwaukee

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Southwest Customer Service Support CenterAustin North Deskside Group PODs

Note:

The Austin North Group will require higher than normal staff due to the Campus and night shift.


Austin North LA NEW ORLEANS LA1336 NEW ORLEANS 217 2(1) GS2210-12 (1) GS2210-5/7/9

Austin North LA NEW ORLEANS LA0034 HEBERT FB 60

Austin North TX AUSTIN TX2038 IRS SW SERVICE CENTER 4,003 15

(1) IR2210-05(1) GS2210-12 (11) GS2210-11(2) GS2210-5/7/9

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Southwest Customer Service Support Center Austin South Deskside Group PODs


Austin South TX AUSTIN TX1962 SOUTHPARK BLDG G 1,173 4(1) IR2210-05(2) GS2210-11

(1) GS2210-5/7/9Austin South TX AUSTIN TX2225 SOUTHPARK BLDG J 274 1 (1) GS2210-11Austin South TX AUSTIN TX2437 SOUTH TECH BUILDING 4 249 1 (1) GS2210-11Austin South TX AUSTIN TX0227 JJ PICKLE FEDERAL BLDG 205Austin South TX AUSTIN TX2054 ECHELON I 182Austin South TX AUSTIN TX2099 SOUTHPARK BLDG K 121

Austin South TX AUSTIN XXTX014150 FREIDRICH LANE,

AUST29

Austin South TX HOUSTON TX0297 ALLIANCE TOWER 522 2(1) GS2210-11

(1) GS2210-5/7/9Austin South TX HOUSTON TX0298 LELAND FB 447 2 (2) GS2210-11Austin South TX HOUSTON TX2298 HOUSTON NW 51Austin South TX HOUSTON TX1861 HOUSTON SE 45

Austin South TX SAN ANTONIO TX2409 SUNSET SQUARE 403 2(1) GS2210-12(1) GS2210-5/7/9

Austin South TX SAN ANTONIO TX2559 PETROLEUM TOWERS 170

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Southwest Customer Support CenterDallas Deskside Group PODs


Dallas OKOKLAHOMA

CITYOK1356 OKLAHOMA CITY 318 2 (2) GS-2210-11

Dallas TX DALLAS TX0058 SANTA FE FB 774 3(2) GS-2210-11

(1) GS-2210-5/7/9Dallas TX DALLAS TX0284 CABELL FB 485 2 (2) GS-2210-11

Dallas TXFARMERS BRANCH

TX0302 FARMERS BRANCH 876 5

(1) IR-2210-05(1) GS-2210-12

(2) GS-2210-11(1) GS-2210-5/7/9

Dallas TX FORT WORTH TX2653 FOSSIL CREEK 145Dallas TX FORT WORTH TX0224 LANHAM FB, FT WORTH 38Dallas TX HARLINGEN TX2447 SUNSHINE STRIP 28

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Southwest Customer Service Support CenterKansas City Deskside Groups A and B PODs

Note:

The 3333 W Pershing POD will consist of members of both groups Kansas City A and B.


Kansas City KS Mission 5799 Broadmoor 83

Kansas City MO Kansas City MO1937 3333 W Pershing 4802 18

(1) IR2210-05 (A)(1) IR2210-05 (B)

(2) GS2210-12 (A & B)(6) GS2210-11 (A)(5) GS2210-11 (B)

(1) GS2210-5/7/9 (A)(2) GS2210-5/7/9 (B)

Kansas City MO Kansas City 2345 Grand 35Kansas City MO Kansas City 5800 E Bannister 139Kansas City MO Kansas City 1500 E Bannister 3Kansas City MO Kansas City 2306 E Bannister 53Kansas City MO Independence 3730 Elizabeth 43Kansas City MO Independence 6000 E Geospace Dr 5Kansas City NE Omaha 111 S 18th Plaza 18Kansas City NE Omaha 1313 Farnam St 52Kansas City NE Omaha NE1384 7215 Ontario 71 1 (1) GS2210-11 (A)

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Southwest Customer Service Support Center

Service Desk Group PODs Five Southwest Service Desk Groups

Five Managers and 73 Specialists may be located at any of the below listed PODs:

Louisiana, Missouri, Nebraska, Oklahoma, Texas:LA1336 New OrleansMO1937 Kansas City (3333 W Pershing)NE1384 OmahaOK1356 Oklahoma CityTX2038 Austin (Campus)TX0058 Dallas (Santa Fe FB)TX0284 Dallas (Cabell FB)TX0302 Farmers BranchTX0297 Houston (Alliance Tower)TX0298 Houston (Leland FB)TX1962 Austin (Southpark Bldg G)TX2225 Austin (Southpark Bldg J)TX2409 San Antonio (Sunset Square)TX2437 Austin (South Tech Bldg 4)

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Headquarters Customer Service Support CenterNew Carrollton Deskside Groups A and B PODs

Note:

The New Carrollton Federal Building POD will consist of members of both groups New Carrollton A and B.


New Carrollton MD LANDOVER MD0195 LANDOVER 42

New Carrollton MDNEW

CARROLLTONMD0278

NEW CARROLLTON FEDERAL BL

3,330 18

(1) IR2210-05 (A)(1) IR2210-05 (B)

(2) GS2210-12 (A & B)(2) GS2210-5/7/9 (A)(2) GS2210-5/7/9 (B)(7) GS2210-11 (A)(3) GS2210-11 (B)

New Carrollton MDNEW

CARROLLTONMD0750 8100 CORPORATE DRIVE 93

New Carrollton MD OXON HILL MD0281 CONSTELLATION 400New Carrollton MD WHEATON MD0187 WHEATON 102New Carrollton MD BALTIMORE MD0428 CUST SERV SITE 268 1 (1) GS2210-11 (A)New Carrollton MD BALTIMORE MD0055 FALLON BLDG 454 3 (3) GS2210-11 (B)

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Headquarters Customer Service Support CenterWashington DC/National Office Deskside Group PODs


Washington DC DC WASHINGTON DC0363 500 N CAPITOL 443 3(1) IR-2210-05

(1) GS-2210-12 (1) GS-2210-5/7/9

Washington DC DC WASHINGTON DC0560 1750 PENNSYLVANIA AVE 268 1 (1) GS-2210-11

Washington DC DC WASHINGTON DC0691 US MINT ANNEX 155 3(2) GS-2210-11

(1) GS-2210-5/7/9Washington DC DC WASHINGTON DC9914 US MINT 127Washington DC DC WASHINGTON DC0373 UNION CENTER 2 82 2 (2) GS-2210-11Washington DC DC WASHINGTON DC0404 FRANKLIN COURT 67 2 (2) GS-2210-11


National Office DC WASHINGTON DC0022 NATIONAL OFFICE 2,083 15

(1) IR-2210-05(2) GS-2210-12(9) GS-2210-11

(3) GS-2210-5/7/9

International support provided for:

• London

• Paris

• Frankfurt

• Beijing

• Virgin Islands

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Headquarters Customer Service Support Center

Service Desk Group PODs Two Headquarters Service Desk Groups

Two Managers and 28 Specialists may be located at any of the below listed PODs:

Maryland, Washington DC:MD0278 New Carrollton FBMD0428 Baltimore MD0055 Baltimore (Fallon Bldg)DC0363 Washington DC (500 N Capitol)DC0373 Washington DC (Union Ctr 2)DC0404 Washington DC (Franklin Ct.)DC0560 Washington DC (1750 Penn. Ave.)DC0691 Washington DC (US Mint Annex)DC0022 Washington DC (National Office)

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Andover:• Purchasing (16 FTE)

Austin:• Equipment Depot (11 FTE)

Dallas:• Commodities & Contract Mgmnt (13 FTE)

Martinsburg:• Software Asset Mgmnt (11 FTE)• Standards, Release, & Change Mgmnt (4 FTE)• Security Standards (12 FTE)• Development & Standards (10 FTE)• Integration & Testing (11 FTE)

New Carrollton/Washington DC:• Hardware Asset Mgmnt (13 FTE)• Acquisitions Strategy (3 FTE)• Commodities & Contract Mgmnt (13 FTE)• Operations Service Support (3 FTE)

New York City:• Development & Standards (8 FTE)

Philadelphia:• Hardware Asset Mgmnt (13 FTE)• Release Mgmnt (16 FTE)• Change Mgmnt (18 FTE)

Ogden:• Service Asset & Configuration Mgmnt (3 FTE)• Configuration Mgmnt (12 FTE)• Inventory Mgmnt (15 FTE)• Equipment Depot (11 FTE)

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5.0 Business Services and Management


Atlanta:• Project Group (14 FTE)• Capacity, Continuity, & Availability (8 FTE)

Austin:• Business Administration (2 FTE)• Budget/Financial Mgmnt (15 FTE)

Chicago:• Performance Measurement (12 FTE)

Cincinnati:• Training (15 FTE)

Fresno:• Reports Analysis (13 FTE)

New Carrollton/Washington DC:• Business Services & Mgmnt (3 FTE)• Service Level Mgmnt (2 FTE)• Service Design (16 FTE)• Project & Workload Mgmnt (2 FTE)• Project Group (13 FTE)• Capacity, Continuity, & Availability (8 FTE)• Continual Process Improvement (2 FTE)• Operational Assessment 12 FTE)• Security (10 FTE)

Oakland-Bay Area:• Service Review (10 FTE)• Human Resources (12 FTE)

Seattle:• Project Group (13 FTE)

Documents

End-User Equipment & Services Blueprint Organization FINAL VERSION 3.0.1 April 16, 2009