1

ENERCON SERVICE CENTER

LATAM

João Paulo Cavalcanti

COO Service

Rio de Janeiro, 8 de Agosto d e 2018

2

AGENDA

• 1 OVERVIEW ESC LATAM

• 2 O&M CONTRACT - EPK

• 3 O&M PERFORMANCE

• 4 OCC – OPERATION AND CONTROL CENTER

• 5 SERVICE INFO PORTAL – SIP

3

AGENDA

• 1 OVERVIEW ESC LATAM

• 2 O&M CONTRACT - EPK

• 3 O&M PERFORMANCE

• 4 OCC – OPERATION AND CONTROL CENTER

• 5 SERVICE INFO PORTAL – SIP

4

ENERCON SERVICE CENTER - Service Stations Worldwide

369SERVICE STATIONS

WORLDWIDE*

GERMANY

18 Service companies

146 Service stations

EUROPE27 Service companies

183 Service stations

WORLDWIDE

8 Service companies

40 Service stations

*Version: 01/2018

5

ENERCON SERVICE CENTER - Service Stations LATAM

369SERVICE STATIONS

WORLDWIDE*

GERMANY

18 Service companies

146 Service stations

EUROPE27 Service companies

183 Service stations

LATAM

6 Service companies

11 Service stations

*Version: 01/2018

6

DESCENTRALIZED PRODUCTION AND SERVICE ORGANIZATION (BR)

Service/Repair Osório (RS/PR/SC)

Production Plant Sorocaba

Production Plant Pecém

Towers Plant Guaíba

Towers Plant Juazeiro

Service/Repair Fortaleza (CE/PI)

Service/Repair João Câmara (RN/PB)

Service/Repair Bahia (BA)

7

DESCENTRALIZED PRODUCTION AND SERVICE ORGANIZATION (BR)

Service OsórioCoverage: RS, PR and SC545,45MW

Service João CâmaraCoverage: RN and PB558,7 MW

Service BahiaCoverage: BA441,8MW

Service Fortaleza Coverage: CE and PI61 MW

1.606,95 MW905 Turbines

(* end of 2018)

8

DESCENTRALIZED PRODUCTION AND SERVICE ORGANIZATION (BR)

9

ESC - Service Stations LATAM

BRAZIL

1.606,95 MW*

URUGUAY

169.2 MWARGENTINA

35.7 MW*

CHILE

1.8 MW

COSTA RICA

101,25 MW*

BOLIVIA

24 MW

ESC LATAM

1.997,65 MW*

1116 WECs*

Installed

1652,2 MW

975 WECs

New Projects 2018:

+345,45 MW

141 WECs

*New projects in Brazil, Costa Rica and Argentina included

10

56

24

73

198

32

198

89

71

54

39

113

28

3 5 2

35

0

50

100

150

200

250

0-1 1-2 2-3 3-4 4-5 5-6 6-7 7-8 9-10 10-11 11-12 12-13 13-14 14-15 15-16 16-17 17-18 19-20

Num

be

ro

fW

EC

Seniority

SENIORITY OF THE OPERATING TURBINES

11

AGENDA

• 1 OVERVIEW ESC LATAM

• 2 O&M CONTRACT - EPK

• 3 O&M PERFORMANCE

• 4 OCC – OPERATION AND CONTROL CENTER

• 5 SERVICE INFO PORTAL – SIP

1212

ENERCON PARTNERKONZEPT (EPK)

Over 90% of ENERCON wind energy converters worldwide have an EPK contract

1313

CRANE

SPECIAL

TRANSPORTATION

REPAIR &

REPLACEMENT OF

MAJOR COMPONENTS

REGULAR

MAINTENANCE

REMOTE

MONITORING

SYSTEM

TROUBLESHOOTING

REPAIR &

REPLACEMENT

OF STANDARD

SPARE PARTS

REPORTSSERVICE INFO

PORTAL

SAFETY

INSPECTIONS

SOFTWARE

UPDATES

ENERCON PARTNERKONZEPT (EPK) - SCOPE OF SERVICES

EPK I

GUARANTEEING OF AVAILABILITY

1414

EPK - SCOPE OF REGULAR MAINTENANCES

EMA

1515

Workshop:

Risk Management in O&M

Contracts for Wind Turbines

BRAZIL WINDPOWER

08/08/2018, 18:00

16

AGENDA

• 1 OVERVIEW ESC LATAM

• 2 O&M CONTRACT - EPK

• 3 O&M PERFORMANCE

• 4 OCC – OPERATION AND CONTROL CENTER

• 5 SERVICE INFO PORTAL – SIP

17

H&S SERVICE LATAM

1818

TECHNICAL AVAILABILITY – MAINTENANCE FACTOR NOT INCLUDED

78,00

80,00

82,00

84,00

86,00

88,00

90,00

92,00

94,00

96,00

98,00

100,00

761 773 786 786 786 786

1 2 3 4 5 6

2018

BR

technical availability 2018

Ergebnis

country year month amount of WEC

average availability

1919

TECHNICAL AVAILABILITY – MAINTENANCE FACTOR NOT INCLUDED

65,00

70,00

75,00

80,00

85,00

90,00

95,00

100,00

726 725 725 725 725 724 725 741 771 777 790 694

1 2 3 4 5 6 7 8 9 10 11 12

2017

BR

technical availability 2017

Ergebnis

country year month amount of WEC

average availability

2020

TECHNICAL AVAILABILITY – MAINTENANCE FACTOR NOT INCLUDED

65,00

70,00

75,00

80,00

85,00

90,00

95,00

100,00

105,00

712 720 725 726 726 726 726 726 726 690 726 726

1 2 3 4 5 6 7 8 9 10 11 12

2016

BR

technical availability 2016

Ergebnis

country year month amount of WEC

average availability

21

SENIORITY X TECHNICAL AVAILABILITY – NO MAINTENANCE FACTOR

56

24

73

198

32

198

8971

5439

113

2 8 3 5 2

35

0

50

100

150

200

250

Num

be

ro

fW

EC

Seniority

2222

RESPONSE TIME – UNSCHEDULED SERVICE

RESPONSE TIME

REPAIR TIME

OPERATION

REPAIR

STARTOPERATION

2323

RESPONSE TIME – UNSCHEDULED SERVICE

0:00:00

2:24:00

4:48:00

7:12:00

9:36:00

12:00:00

14:24:00

16:48:00

19:12:00

21:36:00

279 367 369 370 348 360

1 2 3 4 5 6

2018

Service Brasil

18

BR

response timebetween the incomming message with final shut down

and apply the maintenance switch

Ergebnis

country company no company year month number of wec for analysis

average response time hour:min:sec

2424

RESPONSE TIME – UNSCHEDULED SERVICE

0:00:00

24:00:00

48:00:00

72:00:00

96:00:00

120:00:00

144:00:00

168:00:00

192:00:00

316 329 397 347 355 275 367 296 306 415 368 346

1 2 3 4 5 6 7 8 9 10 11 12

2017

Service Brasil

18

BR

response timebetween the incomming message with final shut down

and apply the maintenance switch

Ergebnis

country company no company year month number of wec for analysis

average response time hour:min:sec

2525

RESPONSE TIME – UNSCHEDULED SERVICE

0:00:00

2:24:00

4:48:00

7:12:00

9:36:00

12:00:00

14:24:00

475 378 418 480 346 374 311 321 322 379 317 308

1 2 3 4 5 6 7 8 9 10 11 12

2016

Service Brasil

18

BR

response timebetween the incomming message with final shut down

and apply the maintenance switch

Ergebnis

country company no company year month number of wec for analysis

average response time hour:min:sec

26

AGENDA

• 1 OVERVIEW ESC LATAM

• 2 O&M CONTRACT - EPK

• 3 O&M PERFORMANCE

• 4 OCC – OPERATION AND CONTROL CENTER

• 5 SERVICE INFO PORTAL – SIP

27

OCC LATAM – OPERATION & CONTROL CENTER

INSTALLED POWER

ARGENTINA

35.7 MW*

URUGUAY

169.2 MW

BOLIVIA

24 MW

COSTA RICA

101,25 MW*

CHILE

1.8 MW

BRAZIL

1.665,8 MW*

OCC

* Planned Values for 2018

LATAM1.997,65 MW

1116 WECs

28© Copyright ENERCON GmbH. All rights reserved.

24h/7 Days per Week

Communication Channel

Technical Support

Fast Response

Customer Satisfaction

Operation and Monitoring Center

OMC LATAM – OPERATION & MONITORING CENTER

29

AGENDA

• 1 OVERVIEW ESC LATAM

• 2 O&M CONTRACT - EPK

• 3 O&M PERFORMANCE

• 4 OCC – OPERATION AND CONTROL CENTER

• 5 SERVICE INFO PORTAL – SIP

3030

SIP 4.0

SIP 4.0 enables simple, quick and convenient querying

of all required wind turbine data

High level of functionality and transparency with respect

to all relevant WEC data

Customer portal based in-house

Provision of turbine-specific data at a glance

Creation of operating reports

Extensive documentation database

The following parameters can be viewed via SIP:

• Historical SCADA data

• Yield data and availabilities

• Maintenance documents and service reports

• Power curves

• Status messages

3131

SIP 4.0 – FULL INTEGRATION TO THE O&M

TeamsOrders

Dispatch - ClickSchedule

Technical Indoor - SAP R/3

Service-

Cockpit

Maintenance

planning

Other

sources…

Material,

Working hours

Status

Falha / Warning

Outdoor - MAM

Orders

Defect / Damage

Customer- SIP

i Info/Status

Order

Network

Network

+ Defect / Damage

Heleno

Borba

WEC

3232

SIP 4.0 – WEB BASED ACCESS

3333

SIP 4.0 – SERVICE ORDERS

3434

SIP 4.0 – O&M REPORTS

3535

SIP 4.0 - MAPS

3636

SIP 4.0 - MAPS

3737

SIP 4.0 – POWER CURVE MONITORING

3838

ENERCON COMPANY PORTRAIT

OBRIGADO!

João Paulo Cavalcanti

+55 85 3077 8401

+55 85 9 9922 8420

joao.paulo@wobben.com.br

www.wobben.com.br

3939

VISITE NOSSO ESTANDE