Engaging PeopleEngaging People

Joy Watson Joy Watson

Wider Role Co-ordinatorWider Role Co-ordinator

Julie RainJulie Rain

Savings and Loans OfficerSavings and Loans Officer

Tayside Wider Role Tayside Wider Role AllianceAlliance

Tayside Wider Role Tayside Wider Role AllianceAlliance

Wider Role Strategy – supports activity that Wider Role Strategy – supports activity that can help our tenants that go beyond traditional can help our tenants that go beyond traditional housing – such as tenancy sustainment and housing – such as tenancy sustainment and tackling fuel povertytackling fuel poverty

Financial Inclusion and Anti Poverty Strategy – Financial Inclusion and Anti Poverty Strategy – supports activities aimed atsupports activities aimed at increasing incomeincreasing income Reducing outgoingsReducing outgoings Providing access to appropriate financial products Providing access to appropriate financial products

and servicesand services

Tayside Wider Role Tayside Wider Role Alliance projectsAlliance projects

Savings and Loans ProjectSavings and Loans Project Pre-tenancy / Tenancy Sustainment ServicePre-tenancy / Tenancy Sustainment Service Making Money WorkMaking Money Work DEEAP partnershipDEEAP partnership Financial Awareness ServiceFinancial Awareness Service Toolbox ProjectToolbox Project Money Advice ServiceMoney Advice Service Moving ForwardMoving Forward

Tayside Wider Role Tayside Wider Role AllianceAlliance

Pre-tenancy / tenancy sustainmentPre-tenancy / tenancy sustainment Open to all in DundeeOpen to all in Dundee Successfully running for 4 yearsSuccessfully running for 4 years Helping turn houses into homesHelping turn houses into homes Benefits, Budgeting, Banking, BorrowingBenefits, Budgeting, Banking, Borrowing Access to furnitureAccess to furniture Low cost loansLow cost loans Home contents insuranceHome contents insurance Access to white goods Access to white goods Social tariffSocial tariff

Tayside Wider Role Tayside Wider Role AllianceAlliance

Worked with Dundee Energy Efficiency Advice Worked with Dundee Energy Efficiency Advice Project for a number of yearsProject for a number of years

Help and support to householders in Dundee Help and support to householders in Dundee on a range of energy issueson a range of energy issues

High demand for serviceHigh demand for service High number of referrals coming from TWRA High number of referrals coming from TWRA

projects (we are “switched on”)projects (we are “switched on”) Funds for tenants shrinking Funds for tenants shrinking How can we develop relationship and maintain How can we develop relationship and maintain

best practice?best practice?

Tayside Wider Role Tayside Wider Role AllianceAlliance

By accessing additional resources – By accessing additional resources – ‘buying in’ the services of the local ‘buying in’ the services of the local energy efficiency advice service to work energy efficiency advice service to work with our Dundee tenantswith our Dundee tenants

Specifically targeting our new and Specifically targeting our new and vulnerable tenantsvulnerable tenants

Tayside Wider Role Tayside Wider Role AllianceAlliance

What are they doing for us?What are they doing for us?- Heating demo’s – understanding the controls, use - Heating demo’s – understanding the controls, use in the most energy efficient wayin the most energy efficient way- Energy savings tips- Energy savings tips- Assess and register for social tariff- Assess and register for social tariff- Fuel bill enquiries/renegotiate fuel debts- Fuel bill enquiries/renegotiate fuel debts- Lead FI project for White Goods Loans in - Lead FI project for White Goods Loans in partnership with local credit unionpartnership with local credit union- Loans had mixed results – led to campaigning for - Loans had mixed results – led to campaigning for other ways to help with cost of energy efficient other ways to help with cost of energy efficient electrical appliances electrical appliances

Results so farResults so far

413 tenants engaged since April 2010413 tenants engaged since April 2010 221 registered for social tariff221 registered for social tariff £29,346 fuel debt renegotiated£29,346 fuel debt renegotiated 12 properties insulated12 properties insulated 86 free domestic appliances supplied by 86 free domestic appliances supplied by

Scottish Hydro ElectricScottish Hydro Electric

Tayside Wider Role Tayside Wider Role AllianceAlliance

Tayside Wider Role Tayside Wider Role AllianceAlliance

What this means for usWhat this means for us Contributing to the work being carried out to Contributing to the work being carried out to

- end fuel poverty- end fuel poverty

- reduce carbon emissions- reduce carbon emissions

What it means for the tenantWhat it means for the tenant Lower fuel consumption = lower fuel bills = Lower fuel consumption = lower fuel bills =

more money in their pocket!more money in their pocket!

Tayside Wider Role Tayside Wider Role AllianceAlliance

Getting the balance rightGetting the balance right

Good design/affordability/meeting the needs Good design/affordability/meeting the needs and wants of tenantsand wants of tenants

Can we achieve this? Can we achieve this?