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SAP Workforce Performance BuilderMaikel Gorissen, Solution Specialist for Innovation Adoption September 9th, 2015
Enterprise-Class Enablement made Simple
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Agenda
Mind the (knowledge) gap How knowledge gaps arise
State-of-the-art learning Simplified enablement
Performance Support demo An overview of the Performance Support options of SAP Workforce Performance Builder
Conclusion
Mind the (knowledge) gapHow knowledge gaps arise
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Multi-aged workforces and a world full of changes
Baby Boomers Generation X Millennials/
Generation Y Generation ZBaby Generation X Millennials/ Generation Z
► Different values
► Different ideas
► Different ways of getting things done
► Different ways of communicating
► Different ways of learning
► Different expectations (UX)
► Different way of adopting technologies
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How do people learn effectively?
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Relevant Ongoing On-the-Jobspecific to my role enablement-tool access
all year-roundReal-time support in the
moment of need
Informal & Socialflexible, interactive &
collaboration technologies
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How is knowledge gained in the workplace?
Source: Charles Jennings, former CLO of Reuters
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Source: Charles Jennings, former CLO of ReutersSource: Charles Jennings, former CLO of Reuters
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Applications change.. leading to inherent knowledge gaps
With e-learning and performance support from SAP Workforce Performance Builder software
Without e-learning and performance support
*
*
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Change drives learning needs
State-of-the-art learningWhy trained users are a key factor to business successSimplified enablement
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What is SAP Workforce Performance Builder?
Software Simulation Documentation Soft skill training Performance Support
SAP Workforce Performance Builder is an end-to-end authoring suite for creating, editing and distributing various training and performance support materials.
SAP Workforce Performance Builder is SAP’s main in-house education solution. It’s extensively used for TechEd end-user enablements, SAP S/4Hana training and support and multiple other areas.
Quick Facts • Scalable content production environment• Sold to 1.500 customers and partners within 3 years /
product is used in approx. 50 internal projects within SAP
• Existing synergies with other SAP products (Mobile Documents, Solution Manager, SuccessFactors, LSO, eCATT, KA, etc.)
• Single-source technology with content localization & maintenance
• Project team collaboration & content lifecycle management support
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The four main components of SAP Workforce Performance Builder
producer
Highly efficient authoring tool for all enablement needs
instant producer
Intuitive process recorder that requires minimal training
manager
Main platform for cooperation, learning, and performance tracking
navigator
Context-sensitive assistant directly in the live system
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SAP Workforce Performance Builder, instant producer option
The instant producer option lets a subject matter expert (SME) as well as any other user create simulations and documents as easily as running through a transaction.
Create documents and simulations Edit projects Upload and share projects
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SAP Workforce Performance Builder, producer option
The producer option is the extended authoring environment for recording, editing and deploying first class enablement content.
Software simulations Help documents Rapid e-learning Context-sensitive user help Test scripts compatible with
SAP Quality Center application by HP Excellent object recognition True repeat-recording Translation into more than 40 languages Text to speech Easy publication for immediate access
Process view Review all screens and actions
required for a process
Details Edit details of any selected
element
Step view View selected
step, including automatically generated instructions and other explanations
Toolbar Preview simulations Localize capabilities View additional
refinement options
(project view)
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SAP Workforce Performance Builder, manager option
The manager option takes care of distributing and tracking of all roles and contents within a process.
Content lifecycle management Content project task and workflow
management Role and permission management User management Basic learning management Learning reporting Logical menus in a familiar Windows
interface
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SAP Workforce Performance Builder, navigator option
The navigator option; High Quality performance support assists you in your daily processes
Displays overlay on top of target application
Recognizes the context the user is currently in Displays context-sensitive critical information,
provides workflow related assets, and guides user through complex processes
Is available for application, application page, and field level
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Why is our solution so effective?Why is our solution so effective?
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How SAP Workforce Performance Builder contents can be delivered
Learning Management System Application help menu Integration of
SAP Solution Manager
Business process modeling integration
Context-based (push & pull)MobileLibrary and
learner view
1
22
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Cloud Edition of SAP Workforce Performance Builder
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All components of our on-premise solution are now available as one cloud offering
Performance Support Demo
ConclusionOne solution to rule all roles, all applications, and all business processes
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Conclusion & Customer KPI’s
Value Proposition and Scope:• Create various types of enablement and documentation content• Cross-application, cross-process - for any subject • Automatically localize, update, maintain, etc. content• Re-use all kind of existing content for context-sensitive help• Mobile & social learning, and on-the-job guidance• Process automation and acceleration• Available as cloud and on premises solution
62% reduced Help Desk tickets
70% less training and support costs
73% faster process execution
92% faster documentation of processes
70% less training and support costs
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Additional Assets
Videos on WPB
Overview videoGlossaryFlexibilityQR CodeDesktop AssistantDesktop Assistant 2.0 Custom Style Editor Context sensitive helpVideo Based LearningSharingPublish Ready RecordingIn Process AudioBranched GuidanceApplication Profile Recorder*
What analysts say Presentations
Road map 2015Defining a day-one approach to changeSolution BriefPerformance Support Solution BriefMobile Solution BriefManage Change Without Disruption
Thank you for your attentionMaikel GorissenSAP SESolution Specialist for Innovation AdoptionRosenthaler Straße 30, 10178 BerlinTel: +49 30 [email protected]
