Environmental Services Environmental Health · 2010-2012 • Complete Nplanned food hygiene inspections • Complete planned health and safety inspections • Complete planned licensing

APPENDIX A

Environmental Services Environmental Health

SERVICE PLAN 2010-12

Head of Service: Keith Marley

Director: Nigel McCurdy

Member Champion(s): Cllr Rona Burt – Regulatory Services; Cllr Marion Fairman-Smith – Health & Older Communities; Cllr Tony Simmons – Environment

Date:

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1. What will the overall service look like in 2012?

Our vision is to protect, sustain and improve the quality of the environment and the health of the community. Through:

x better working together x providing value for money x highly efficient, responsive & accessible services x quality, innovation, enthusiasm & inclusion

This will support the Corporate Priorities:

1) Affordable & accessible housing 2) Community engagement and communication 3) Community safety 4) Economic regeneration 5) Outreach projects for young people 6) Street scene and environment 7) Transport issues 8) Corporate excellence

We will seek to be even more flexible and targeted in our approach to enable the service to adequately respond and adapt to the future economic climate, and continue to tackle the serious environmental health issues. The structure of our service has been changed to accommodate a larger team to support and regulate the business community, and consideration will now be given to how best to align the remaining services. We will also regularly review our policies, systems, capacity and opportunities for partnerships to ensure that we achieve our priorities and vision.


2. Resource Statement

A. Future strategy / direction (Key issues & challenges)

B. Resources – HR (FTEs)

80. Impact on resources HR / IT / Property & Accommodation

09/10 10/11 11/12 Food, Licensing and Safety • Food Hygiene Interventions, and • Health and Safety Interventions • Licensing Interventions & Administration

4.5

2.2

3.5

2.2

3.5

2.2

Subject to VfM review and budget considerations

Private Sector Housing • Housing Regulatory Interventions • Housing Assistance Interventions • HMO Interventions • Public Health Interventions

4.0 3.0 30 Subject to VfM review and budget considerations

Environmental Protection • Pollution Control Interventions • Nuisance & Public Health Interventions • Dog & Pest Control Interventions • Sustainability including Climate Change • Flooding & Drinking Water Interventions

5.0 5.0 5.0 Subject to VfM review and budget considerations

Support function 3.5 3.5 3.5 Resources – HR

(FTEs) Resources – Base Budget

(£s) 09/10 10/11 11/12 2009/10 2010/11 2011/12

Total for the Service 15.7 13.7 13.7 £1,196,085 £1,308,188 £1,314,910


3. Service Standards (not the Council’s Corporate Service Standards)

How measured Ref Standard PI Other method /comment

Last reviewed

Animal Welfare

SS3 Inspect all animal establishments at least once a year. N/A Monitored via a year end M3 Report, based on programmed work schedule.

April 2009

SS4 Respond to enquiries and complaints regarding animal establishments within three working days. N/A Monitored via an M3 Report run quarterly. April 2009

Dog Control Services

SS30 Respond to all enquiries about dangerous dogs within one working day. ENP101 Monitored via M3

20 Oct 2009

SS31 Respond to reports about stray dogs within one working day. ENP101 Monitored via M3 20 Oct 2009

SS32 Respond to enquiries about barking dogs and dog fouling within three working days. ENP101 Monitored via M3 Report run quarterly

20 Oct 2009

SS33 Collect stray dogs within one working day and keep them for seven days (if the owner does not claim the dog within that time we will try to find the dog a new home).

ENP101 Monitored via contractor Reports 20 Oct 2009

Enforcement (Environmental Services) SS34 Respond to all service requests within three working days. ENV101 Monitored via M3 Report run quarterly 20 Oct 2009

SS35 Ensure consistency and equality in advice provided in response to all service requests and other incidents. NI 182 Relates to business contacts Ongoing

SS36 Ensure that all enforcement action taken by the Council is proportionate to the risks posed and the seriousness of any breach of the law.

NI 182 As above Ongoing

SS37 Confirm in writing any actions that are required, clearly stating what law has been contravened and identifying what must be done to meet the law.

N/A Ongoing

SS38 Confirm in writing any right of appeal against any action that we take. N/A

Principles of our enforcement policy Ongoing



Last reviewed

Food Safety

New Issue Scores on the doors certificate following inspections of risk category A to D food premises Monitored via audits of food hygiene inspections

(as per team work procedure) 20 Oct 2009

SS40 Respond to complaints of poor hygiene and unsatisfactory food within three working days. FWS101 Monitored via M3 on a monthly basis 20 Oct 2009

SS41 When dealing with food complaints, update the complainant every 20 working days. N/A Monitored via M3. 20 Oct 2009

SS42 Respond to requests for advice and information about food safety within three working days. FWS101 Monitored via M3 on a monthly basis 20 Oct 2009

SS43 Post food safety letters and notices following an inspection within 10 working days.

N/A

Officer recommendation, removal from list. Monitoring would be too onerous. Std is monitored via team monitoring work procedure (audit)

20 Oct 2009

SS44 Offer a food safety training course at least every quarter. N/A Administered by Support Team: approx. 5 run per year. 20 Oct 2009

SS45 Publish food safety newsletters each year. N/A Officer recommendation, removal from list. 20 Oct 2009

SS46 Differentiate between legal requirements and recommendations in reports and letters. N/A As with ss37 and 38, this service standard is

required to be done by law. 20 Oct 2009

SS47 Inspect businesses within a month of the due inspection date. N/A Monitoring is done by checking programmed visits versus actual visits. 20 Oct 2009

Health and Safety New Complete health and safety interventions (inspections) N/A Monitored via M3. 20 Oct 2009

SS48 Respond to complaints of poor health and safety within three working days. FWS101 Monitored via M3 on a monthly basis 20 Oct 2009

SS49 Respond to accidents that are notified within three working days. N/A

Not all accidents investigated. Accidents selected based upon risk and accident selection criteria. FWS101 does not monitor this standard.

20 Oct 2009

SS50 Respond to requests for advice and information about health and safety within three working days. FWS101 Monitored via M3 on Monthly basis 20 Oct 2009

SS51 Post letters and notices following an inspection within ten working days. N/A This Service Standard is a duplicate of ss44 and

therefore should be removed from the list. 20 Oct 2009

SS52 Publish health and safety newsletters each year. N/A Officer recommendation, removal from list. 20 Oct 2009 Infectious Diseases

SS55 Respond to reports of food borne and infectious diseases within one working day. N/A Monitored via M3 Report run quarterly. 20 Oct 2009



Last reviewed

Housing (Private Sector Housing)

SS56 Respond to enquiries about housing conditions within three working days. PSH103 Monitored via M3 Report run quarterly 24 Oct 2009

SS57 Carry out enforcement action in accordance with the Council’s Corporate Enforcement Policy and the Regulation of Housing Standards Policy.

N/A This service standard is a legal requirement. Ongoing

Licensing New Respond to service requests within three working days. TBC Monitored via M3 on Monthly basis Nov 2009

SS63 Issue licences under the Licensing Act (2003) and Gambling Act (2005) within three working days of receiving all the necessary approvals, including Hearing decisions.

LIC102a; LIC102b;

To be removed as a covalent PI, still monitored locally

SS64 Issue Private Hire/Hackney Carriage/Operator’s Licences within three working days of receiving all the necessary approvals. LIC101;

As above

SS65 Issue and dispatch all other licences, permits and consents within three working days of receipt of completed application forms.

LIC102a; LIC102b;

As above

Pest Control

SS66 Respond to requests for pest investigations and advice about pest issues within three working days. ENP101 Monitored via M3 Report run quarterly 20 Oct 2009

Pollution (Contaminated Land)

SS80 Respond to enquiries about contaminated land within three working days. ENP101 Monitored via M3 Report run quarterly 20 Oct 2009

SS81 Assess reports of investigations into any soil contamination within 10 working days. ENP101 Monitored via M3 20 Oct 2009

SS82 Respond to requests for environmental searches within 10 working days. ENP101 Monitored via M3 20 Oct 2009



Last reviewed

Pollution (Pollution Control)

SS83 Meet our responsibility to review air quality and meet government deadlines and produce reports on our assessments.

N/A Statutory Responsibility under Environment Act 1995. Monitored through returns to DEFRA.

20 Oct 2009

SS84 Respond to reports of environmental crime and nuisance, including noise and odour, within three working days. ENP101 Monitored via M3 Report run quarterly 20 Oct 2009

SS85 Respond to planning applications within 21 days. ENP101 Monitored via M3 24 Oct 2009

SS86 Inspect potentially polluting processes for which we have responsibility at least once every year. N/A Statutory Responsibility, monitored through

returns to DEFRA. 24 Oct 2009

4. Service Actions

1: AFFORDABLE AND ACCESSIBLE HOUSING 5: OUTREACH PROJECTS FOR YOUNG PEOPLE 2: COMMUNITY ENGAGEMENT AND COMMUNICATION 6: STREET SCENE AND ENVIRONMENT 3: COMMUNITY SAFETY 7: TRANSPORT ISSUES

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4: ECONOMIC REGENERATION 8: SUPPORTING CORPORATE EXCELLENCE

WHAT IS THE SERVICE DOING TO SUPPORT THESE PRIORITIES?

FOOD, LICENSING AND SAFETY

KEY CURRENT BUSINESS

ACTIVITY LINKED PI? (see sect. 5)

2010-2012

• Complete planned food hygiene inspections • Complete planned health and safety inspections • Complete planned licensing inspections • Carry out at least one campaign each for food; licensing and safety functions • Implement new Skin Piercing Bye-laws

NI 182/NI 184/FWS01 NI 182/FWS02

NI 182/LIC04/LIC05 NI 182 NI 182 NI 184


• Review and update HACCP interventions strategy • Review Team response procedure to infectious diseases • Ensure full compliance with revised Health and Safety at Work etc. Act 1974 Section 18 Standard. • Partnership (continue HSE & Suffolk LA’s Joint Health and Safety Warranting) • Implement improvements to licensing service • Implement outcomes from Equality Impact Assessments

FWS02

FWS02 LIC01

NEW BUSINESS IMPROVEMENT / TRANSFORMATION

Priority (Enter Y) LINKED PI? ACTION 1 2 3 4 5 6 7 8

Est. start (mn/yr) (see sect. 5)

• Ensure full compliance with revised Health and Safety at Work etc. Act 1974 Section 18 Standard.

Y Y Y

April 2010 NI 182

• LPG – Interventions at all establishments with buried LPG supply pipes (ICL Enquiry)

Y Y

April 2010

FWS02

• Implement revised animal welfare licensing regime (when secondary legislation introduced)

Y Y Subject to legislation

• Revision of work procedures and approaches following Pennington E. coli inquiry

Y Y

April 2010 NI 184

• Identification of joint/partnership enforcement initiatives for all team functions Y Y April 2010 PRIVATE SECTOR HOUSING



2010-2012

� Regulation of housing standards & public health � Improved accommodation for residents of houses in multiple occupation through a risk based (worst first)

inspection programme � Housing assistance: adaptations & improvement of non decent homes � Regulation of mobile home sites � Provision of a Landlords Accreditation Scheme to improve standards in the private rented sector and

PSH103/N1 182 PSH103/ENV101 PSH103 PSH103 PSH103/ENV101 PSH103


reduce the need for enforcement interventions � Planning consultations on housing developments � Provision of housing related advice to the general public � Support the new Home Improvement Agency (HIA) Service � Implement outcomes from Equality Impact Assessments

ENV101 PSH103/N1 182 PSH103




2010-2012

• Launch & implementation of the Landlord Accreditation Scheme (if viable)

Y

08/2010 N21/PSH03/PSHO4 • Implementation of the revised Housing Assistance Policy 04/2010 N21/PSH01/PSH04 • Input into the Council’s new Housing Strategy Y 04/2010

ENVIRONMENT PROTECTION



2010-2012

• Regulation & improvement of the environment & public health: • Control of nuisance, pests & ensuring responsible dog ownership • Contaminated land: identification & remediation • Assessment & regulation of air quality • Regulation of industrial installations • Regulation of private water supplies • Licensing Act consultation and interventions • Implementation of the sustainable development strategy • Implementation of the Home Energy Conservation Act (HECA) • Mitigation and Adaptation to Climate Change • Project Lead in respect to the Carbon Management Programme • Planning consultation lead

NI 194/182/ENV101 NI 182/ENP101 NI 182/188 NI 194/188/186 NI 194/188/N1 182 NI 188/ENP101 NI 182 NI 188/187/186 NI 188/187/186 NI 188 NI 188/186/185 NI 194/188 NI 188/182


• Prevention of Flooding • Local land search consultation • Implement outcomes from Equality Impact Assessments

NI 188/182




Review Sustainable Development Strategy y 08/2010 NI188/187/186 Review the Contaminated Land Strategy y 01/2011 NI188/185 Contribute to the Flooding Action Plan when agreed

y

04/2011 NI 188

Implement the Private Water Regulations

y 04/2011 N1 188

5. Performance Measurement

5(a). National Indicators (NIs)

Target NI No. NI

All DCs Median

All DCs Top quartile

2008/2009 Actual

2009/10 2010/11 2011/12 2012/13

NI 182 Satisfaction of business with local authority regulation services

Data not yet

available

Data not yet

available 67% 65% 65% 65%

NI 184 Food establishments in the area which are broadly compliant with food hygiene law

Data not yet

available

Data not yet

available 80.00% 79% 81% 83%

NI 185 * CO2 reduction from local authority operations

Data not yet

available

Data not yet

available NA 7% 6% 6%


NI 186 Per capita reduction in CO2 emissions in the LA area

Data not yet

available

Data not yet

available NA -8.0% -12% NA

NI 187(i)

Tackling fuel poverty – % of people receiving income based benefits living in homes with a low energy efficiency rating: (i) Low energy efficiency

Data not yet

available

Data not yet

available 13.00% 11.00% 11.00% 11.00%

NI 187(ii)

Tackling fuel poverty – % of people receiving income based benefits living in homes with a high energy efficiency rating: (ii) High energy efficiency

Data not yet

available

Data not yet

available 24.25% 23.00% 23.00% 23.00%

NI 188 Planning to Adapt to Climate Change

Data not yet

available

Data not yet

available 1 2 3 4

NI 194 Air quality – % reduction in NOx and primary PM10 emissions through local authority’s estate and operations

No data available for this range

5(b). Local Performance Indicators (LPIs)

Target NI No. NI

All DCs Median

All DCs Top quartile

2008/2009 Actual

2009/10 2010/11 2011/12 2012/13

ENP01 Information on contaminated land (was BV216b) 4% 11% 6% 5% 5% 5% 5%

FWS01 % of food premises inspections that should have been carried out that were carried out (was EH01)

n/a n/a 97.00% 90.00% 90.00% 90.00% 90.00%

FWS02 % of H&S premises inspections that should have been carried out that were carried out

n/a n/a 82% 90.00% 90.00% 90.00% 90.00%

LIC04 % of premises inspections carried out n/a n/a 39% 75.0% 75.0% 75.0% 75.0%

LIC05 % of premises that are compliant n/a n/a No data for

this range 60.0 60.0 60.0 60.0

PSH01 Number of non decent homes made decent n/a n/a 27 24 24 24 24

PSH02 HMO’s made broadly compliant n/a n/a n/a (new PI) 8 8 8 8


5(c). Service Performance Measures (SPMs)

SPM No. SPM 2008/09 Actual

Baseline 09/10

ENV101 Average time from service request to completion (days) - Env Health 25.0 23.0

There are no improvement targets for SPMs (e.g. End to End times)

Performance improvement is considered against previous performance (moving baseline)

ENP101 Average time from service request to completion (days) - Env Protection 28.6 22.6

FWS101 Average time from service request to completion (days) - Food/Workplace Safety 8.9 8.8

LIC102a Average time for variation application - Premises (days) 33 29 Remove as SPM, and report locally as part of quarterly

grants report LIC102b Average time for new application -

Premises (days) 30 29 As above

LIC103 Average time from service request to completion (days) - Licensing No data 2

PSH101 End to end completion time (days) for disabled facilities grants (from OT referral requesting grant to works completed)

197 221 Remove as SPM, and report locally as part of quarterly grants report

PSH103 Average time from service request to completion (days) - Private Sector Housing 39.4 39.4

PSH104 Average time (days) from receipt of Decent Home Application to completion of works - Private Sector Housing

124.7 105 Remove as SPM, and report locally as part of quarterly grants report


6. Risk

Risk Code & Title Risk Owner Assigned To Year Identified

RSK SRV ENV 9.02 Failure to Provide Food Safety Enforcement Function Keith Marley Tom Wright 2008

Description (Threat / vulnerability)

Food Standards Agency take over function as a Food Authority at cost to the Authority. LA is also vulnerable to negative publicity and increased risk to consumers by consumption of food (outbreaks/death)

Risk Category Details

Political, Social, Legislative, Customer. Professional, Legal, Information & reputational

Current Risk Assessment Target Risk Assessment Likelihood Impact Likelihood Impact 3 Possible 4 Significant 2 Unlikely 4 Significant

Risk Rating as at:

20 October 2009

Medium (6) Moderate-Unlikely

X

L

I

Target Date and Target Risk Rating

31 October 2010


X

L

I

Existing Controls Effectiveness Not Assessed Approach Treat

Linked Actions Details • Database maintained on a daily basis to ensure accurate information • Use of competent and qualified staff to carry out inspections • Provision for use of qualified and quality contractors to assist in inspections • All premises properly risk rated following an inspection/intervention • Ensure the interventions are carried out in accordance with the Food Safety

• Ensure capacity is maintained • Undertake review of existing work procedures • Implement new work procedures • Review current position against

By date


Act Codes of Practice • Food Sampling carried out – assists in targeting resources on non compliant

premises

recommendation from Prof. Pennington E. coli enquiry

• Implement identified improvements


RSK SRV ENV 9.03 Scores on the doors Keith Marley Tom Wright 2008


Inconsistency with national scheme, causing increased criticism from food businesses and consumers


Political, Social, Customer and Information

Current Risk Assessment Target Risk Assessment Likelihood Impact Likelihood Impact 2 Unlikely 2 Minor 2 Unlikely 2 Minor

Risk Rating as at: 24 Jul 2009

Low (4) Minor-Unlikely


31 Mar 2010 Low (4) Minor-Unlikely

Existing Controls Effectiveness Not Assessed Approach Tolerate

Linked Actions Details • Maintenance of current system • Reports in place • Webpage produced & updated • Standard correspondence in place

• Management Team report to seek approval for change to current scheme

• Produce work procedure • Provided information to food businesses • Implement revised scheme



RSK SRV ENV 9.04 Failure to provide health and Safety Enforcement Function Keith Marley Tom Wright 2008


Local inquiry may result in the issue of a ‘fault order’ against the LA. Failure to comply with this may result in transfers of function to HSE at cost to the LA.


Political, Social, Legislative, Customer. Professional, Legal and Information

Current Risk Assessment Target Risk Assessment Likelihood Impact Likelihood Impact 3 Possible 4 Significant 2 Unlikely 3 Moderate

Risk Rating as at: 24 Jul 2009


X

L

I


31 October 2010



Linked Actions Details • Database maintained on a daily basis to ensure accurate information • Use of competent and qualified staff to carry out inspections • All premises properly risk rated following an inspection/intervention • Ensure that interventions are carried out in accordance with National HSE

Guidance and LAC’s • Ensuring compliance with S.18 standards of Enforcement in accordance with

the timescale prescribed within the document

• Ensure capacity is maintained • Undertake review of existing work procedures • Implement new work procedures • Review current position against HASAW S.18

Self Assessment Audit • Implement identified improvements



RSK SRV ENV 9.05 (EP) Public health & nuisance complaint investigations (including out of hours) Keith Marley Keith Mumford 2008


Failure to carryout the Council’s statutory duties and corporate priorities


The risk categories that are relevant and have been assessed are legislative, customer, environmental, social and legal

Current Risk Assessment Target Risk Assessment Likelihood Impact Likelihood Impact 2 Unlikely 3 Moderate 2 Unlikely 3 Moderate

Risk Rating as at: 20 Oct 2009



20 Oct 2010 Low Minor Unlikely


Linked Actions Details Current: * Monthly progress checks * Provide training for other team members to assist when needed * Weekly checks carried out if need be to assess & maintain capacity within the team * Appropriate & timely use of enforcement powers to ensure swift resolution of problems

• Work flexibly within the team to deal with out of hours

• Undertake review of procedures



RSK SRV ENV 9.06 Air Quality Improvements Keith Marley Keith Mumford 2008









20 Oct 2010 Medium (6) Moderate-Unlikely


Linked Actions Details Current: * Monthly progress checks in respect to action plan * Provide training for other team members to assist when needed * Weekly checks

• Work flexibly within the team • Ensure capacity is maintained



RSK SRV ENV 9.07 Sustainability improvements Keith Marley Keith Mumford 2008





Current Risk Assessment Target Risk Assessment Likelihood Impact Likelihood Impact 2 Unlikely 3 Moderate 2 Unlikely 3




Existing Controls Effectiveness Approach Tolerate

Linked Actions Details *Monthly progress checks Provide training for other team members to assist when needed be * To put forward a growth bid for additional capacity if need be




RSK SRV ENV 9.08 Private Water supplies inspections Keith Marley Keith Mumford 2008











Linked Actions Details Current: * Monthly progress checks * Provide training for other team members to assist when needed * To put forward a growth bid for additional capacity if need be




RSK SRV ENV 9.09 Flooding Improvements Keith Marley Keith Mumford 2008





Current Risk Assessment Target Risk Assessment Likelihood Impact Likelihood Impact 2 Unlikely

3 Moderate 2 Unlikely 3 Moderate






Linked Actions Details Current: * Monthly progress checks * Provide training for other team members to assist if needed * To put forward a growth bid for additional capacity if need be




RSK SRV ENV 9.13 Private sector housing; regulatory and assistance functions Keith Marley Andrew Newman; Keith Mumford 2008


Failure to carryout the Council’s statutory duties and to fulfil corporate priorities


The risk categories that are relevant and have been assessed are legislative & legal, customer, professional, social, reputational & financial

Current Risk Assessment Target Risk Assessment Likelihood Impact Likelihood Impact 3 Possible 4 Significant 2 Unlikely 4 Significant


Medium (12) Significant - Possible


20 Oct 2010 Medium (8) Significant - Unlikely


Linked Actions Details Current: * Sufficient and effective database, reporting and management interventions * Risk based inspection regime * Enforcement good practice in line with policy and associated guidance * Required capacity supplemental via external consultants

* Implement data quality improvements * Monthly monitoring checks and management interventions * Maintain permanent capacity * Use of revised enforcement Policy & associated procedural manual



RSK SRV ENV 9.14 Licensing statutory functions Keith Marley Tom Wright 2008


Legal action from applicants and other responsible authorities


Political, Social, Legislative, Customer. Professional, Legal and Information

Current Risk Assessment Target Risk Assessment Likelihood Impact Likelihood Impact 2 Unlikely 4 Significant 2 Unlikely 4 Significant

Risk Rating as at:

20 October 2009

Medium (8) Significant - Unlikely


31 October 2010

Medium (8) Significant - Unlikely


Linked Actions Details • Reports are available every quarter and managed on Lalpac IT system • Improved application and issue processes • Implementing Licensing review recommendations • Risk based inspection of licensed premises being undertaken

• Implement standard procedures for licensing inspections

• Identify joint enforcement initiatives to coincide with ‘due’ inspections

• Host licensing update training for all officers

Documents

Environmental Services Environmental Health · 2010-2012 • Complete Nplanned food hygiene inspections • Complete planned health and safety inspections • Complete planned licensing